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    • rkr71
    • By rkr71 28th Feb 17, 8:18 PM
    • 10 Posts
    • 2 Thanks
    rkr71
    we were taken off the flight due to staff being ill and had to reduce passenger numbers flight numbers for both flights are tom7466 Birmingham12.00 and tom3433 Leeds Bradford 18.40
    • rkr71
    • By rkr71 28th Feb 17, 8:30 PM
    • 10 Posts
    • 2 Thanks
    rkr71
    25/8/16 flight from ibiza 12.00 to Birminghamtom7466 taken off aircraft then fight to Leeds Bradford 18.40 tom3433
    • Vauban
    • By Vauban 28th Feb 17, 8:57 PM
    • 4,708 Posts
    • 2,085 Thanks
    Vauban
    we were taken off the flight due to staff being ill and had to reduce passenger numbers flight numbers for both flights are tom7466 Birmingham12.00 and tom3433 Leeds Bradford 18.40
    Originally posted by rkr71
    Okay - so there is no legal defence open to the airline in these circumstances ("extraordinary circumstances" don't apply to denied boarding) so write a Letter Before Action and start court proceedings or take the claim to the CEDR (details on this thread).
    • fazer169
    • By fazer169 3rd Mar 17, 8:06 PM
    • 2 Posts
    • 1 Thanks
    fazer169
    delayed flight from dubai
    Hi we were on the same flight and claimed direct using a template from another website. Received a rejection letter claiming exceptional circumstances. I think that we can take it further as the weather problem affected the flight in not our flight. In any event, I am sure that flights were leaving our airport later that morning within the 3 hour time frame that they are allowed. Thomson should have allowed sufficient turn around time to avoid delays caused by the fog. I saw on letter at the hotel which cited that they were unable to get fuel as well as the crew exceeding hours. These are things that they should plan ahead for. I don't think that fog in Dubai is unusual.
    • fazer169
    • By fazer169 3rd Mar 17, 8:07 PM
    • 2 Posts
    • 1 Thanks
    fazer169
    delay from dubai
    I was replying to the post regarding TOM773 on 28 December 2016.
    • Damianmkv
    • By Damianmkv 7th Mar 17, 6:54 AM
    • 1 Posts
    • 0 Thanks
    Damianmkv
    Flight number TOM4603 delayed over 15 hours from Alghero 13th August 2016 due to a techinal issue and we were given a letter when we arrived at Gatwick about the reason and claiming compensation

    I filled out the online form on Thomson's website when we got home, got an automated response saying they aim to respond in 56 days and have heard nothing since. I have called, tweeted and emailed and all I get is a " we cannot expedite claims " and" dealing with a backlog" "56 days is a guideline" response which is rubbish as they have paid out compensation back in December to friends we holidayed with on the same flight.

    Extremely frustrated..
    • Justice13075
    • By Justice13075 7th Mar 17, 7:53 AM
    • 1,013 Posts
    • 425 Thanks
    Justice13075
    Download Vaubans guide read and follow the advice.
    • legal magpie
    • By legal magpie 7th Mar 17, 7:58 AM
    • 760 Posts
    • 358 Thanks
    legal magpie
    What Thomson mean is:
    "Because of our poor record of keeping to time we are inundated with claims and because we want to keep,the number of staff dealing with these cases to a minimum, as it costs money, we have a backlog. We'll get to you eventually so you'll have wait"
    If someone starts court proceedings they can jump the queue as Thomson have to give it priority.
    • Criscoffee
    • By Criscoffee 8th Mar 17, 8:03 AM
    • 1 Posts
    • 1 Thanks
    Criscoffee
    Got paid!!
    Used the Resolver tool to claim for a delay from 2012. Tried to claim at the time, delay was overnight and total of 17 hours, but was rejected.
    Sent the Resolver claim in on Feb 1.
    Heard absolutely nothing until Monday, March 6 when a letter was delivered. In it was a cheque for £682.40 with no covering letter or correspondence.
    Excellent tool, most grateful and Yah Boo Sucks to TUI!!
    • swecri
    • By swecri 20th Mar 17, 5:18 PM
    • 61 Posts
    • 23 Thanks
    swecri
    I was delayed on a Lanzarote to Bristol flight on 25/11/2012 and I need to get the details and flight number to be able to write a letter to the airline (Thomson). How do I do this free of charge?
    flightstats.com won't let me do it for free?

    Thanks in advance!
    • smartly
    • By smartly 20th Mar 17, 6:51 PM
    • 92 Posts
    • 44 Thanks
    smartly
    try flightstats.co.uk
    • Caz3121
    • By Caz3121 20th Mar 17, 6:56 PM
    • 10,848 Posts
    • 7,076 Thanks
    Caz3121
    try flightstats.co.uk
    Originally posted by smartly
    when I use that it diverts to flightstats.com (which now charges for data)
    do you see something different?
    • smartly
    • By smartly 20th Mar 17, 9:56 PM
    • 92 Posts
    • 44 Thanks
    smartly
    Yes, logged in as .co.uk and it switched after enter of email & password and requires purchase for historic data
    • francesca1801
    • By francesca1801 22nd Mar 17, 2:06 PM
    • 1 Posts
    • 0 Thanks
    francesca1801
    No reply :(
    I was wondering if someone was able to help or offer some advice, back in June 2016 me and my partner flew to Dalaman airport from Gatwick, our flight was delayed by 7 hours due to technical issues. I've submitted a complaint to Thomson directly and through resolver and apart from an automatic response claiming they were aiming on a 56 day turn around via Resolver I have not heard anything back from them? I've escalated it multiple times via resolver, but nothing seems to be happening and I don't know what to do next. any advice on how to move forward would be greatly appreciated.


    Thank you
    • Justice13075
    • By Justice13075 22nd Mar 17, 3:07 PM
    • 1,013 Posts
    • 425 Thanks
    Justice13075
    Google, Download and read Vubans guide. Then send a letter before action all explained in the guide easy to do as well.
    • mobileuser
    • By mobileuser 30th Mar 17, 11:59 AM
    • 62 Posts
    • 3 Thanks
    mobileuser
    I submitted a claim via Resolver on the 18th January 2017 for a flight that was delayed a few years ago. I got a response from them on 24th February saying

    "After looking into your case I can see that your flight has been accepted for payment"

    Since then some 70 days later I have not heard anything from them. I now at the stage where Resolver says I can esclate to CEDR.

    Has anyone had similar experience or any advice that might help speed up this complaint?

    Bearing in mind they admitted the claim should be paid surely it should not take this long?

    Many Thanks
    • legal magpie
    • By legal magpie 30th Mar 17, 4:12 PM
    • 760 Posts
    • 358 Thanks
    legal magpie
    Thomson will take as long as you're prepared to give. Them. See earlier posts
    • happychap7
    • By happychap7 2nd Apr 17, 9:08 AM
    • 50 Posts
    • 13 Thanks
    happychap7
    Thomson flight changes
    Thomsons at it again. Significant flight time changes for both our 2017 holidays, they haven't even told us yet but we can see it on the Thomson app. Is there anything we can do ?
    • Caz3121
    • By Caz3121 2nd Apr 17, 9:46 AM
    • 10,848 Posts
    • 7,076 Thanks
    Caz3121
    Thomsons at it again. Significant flight time changes for both our 2017 holidays, they haven't even told us yet but we can see it on the Thomson app. Is there anything we can do ?
    Originally posted by happychap7
    are the flights in the next 14 days?
    Unless they give you less than 14 days notice there is no compensation (assuming that is what you were asking)
    Depending on whether flight only or package there will be different rules on what qualifies as a significant change allowing you the choice of cancellation (I think it is 12 hours for packages)
    The delay with notification can often be due to contacting those with the closest departure dates first so it is not unusual to see the changes online before receiving contact
    • Edwardlee2
    • By Edwardlee2 5th Apr 17, 8:10 AM
    • 3 Posts
    • 0 Thanks
    Edwardlee2
    Help!!

    We were delayed last June on return from our holiday for 16 hrs, I've gone through resolver and CEDR for help (CEDR found in My favour!)but still Thomson refuse to deal with me. They admitted fault here so they arnt trying to get away with say it's extraordinary circumstances! I've now filed to take Thomson to court, and they are defending the whole claim?! How can they possibly get away with this?!?

    Is anyone going through a similar experience?

    Thanks
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