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    • JPears
    • By JPears 23rd Aug 17, 1:24 PM
    • 3,080 Posts
    • 867 Thanks
    JPears
    Well done. Its pity you let them get away with not paying up for your infant
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • Mrs_Tee
    • By Mrs_Tee 25th Aug 17, 11:58 AM
    • 1 Posts
    • 0 Thanks
    Mrs_Tee
    My parents were on the opposite end of your flight. They were delayed from MAN. We have used the Resolver to submit a claim and are waiting to hear back from it.

    The initial problem was the 1st aircraft with a mechanical fault, it was the replacement 2nd aircraft that was hit by bird strike therefore I should think the claim would still be valid 🤔

    Anyway I'll see how they go on and report back 🙂
    • lucybrown162
    • By lucybrown162 5th Sep 17, 4:37 PM
    • 11 Posts
    • 0 Thanks
    lucybrown162
    Thomas Cook Flight Delay - Assistance Please
    Hi All

    I'm trying to work out whether we're entitled to compensation for a recent flight delay.

    The delay was over 3 hours and was within the EU, however what's not clear is the reason for the delay. We were told the reason was initially because they changed the aircraft (the one it was supposed to be was 'stuck' in Tenerife, reason not given). Whilst waiting for the new aircraft (from ???) in Manchester, foggy conditions occurred meaning that the replacement craft was delayed in taking off.

    Is there any way I can find out more about the reasons above, or am I best just trying to claim and taking it from there?

    flight details were MT1169 from Faro to Manchester on 2nd September 2017, scheduled arrival of 12:15, actual arrival around 16:10.

    Thanks in advance.
    • JPears
    • By JPears 5th Sep 17, 7:12 PM
    • 3,080 Posts
    • 867 Thanks
    JPears
    Was it foggy when you were supposed to take off on the original aircraft? Where other flights taking off even though it was foggy?
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • Ant555
    • By Ant555 6th Sep 17, 12:21 PM
    • 692 Posts
    • 253 Thanks
    Ant555
    I am sure you have already seen this link but here is the link on the Thomas Cook web site. You submit all the details and within a couple of days they send a confirmation email. Then they have 28 days to investigate and get back to you.
    Just out of interest, do you still have your boarding cards?

    https://www.thomascook.com/customer-relations

    I am not sure if you have any way of finding out an official reason until you submit a claim.

    The aircraft you flew on was an Airbus with the registration number G-CHTZ and according to the flight trackers, it looks like it took an incredible bus tour round the UK on 1/9/17. Interestingly your aircraft looks like it was at Manchester at 5.57PM the day before your flight to Faro so they might have been working out which aircraft to use but that one was already there

    Infact, I can't quite believe the aircraft did this but here's what it shows...
    .

    1/9/17 1:54PM Manchester -> Prestwick (40 mins flying time)
    1/9/17 2:49PM Prestwick -> Glasgow (20 mins)
    1/9/17 3:39PM Glasgow -> Newcastle (28 Mins)
    1/9/17 4:32PM Newcastle -> East Mids (34 mins)
    1/9/17 5:36PM East Mids -> Manchester (21 mins)
    2/9/17 9.29AM Manchester -> Faro

    source: https://www.flightradar24.com/data/aircraft/g-chtz

    Hope this helps
    Last edited by Ant555; 06-09-2017 at 12:31 PM.
    • panigale
    • By panigale 18th Sep 17, 7:20 AM
    • 3 Posts
    • 0 Thanks
    panigale
    Help with TC Flight no Plane but blaming weather?
    Cant seem to find anything that relates to this claim so any help would be great

    Arrived at destination (turkey) over the 3 hours

    Original delay was 4hrs from gatwick

    Flight was delayed as we had no plane due to a problem with our plane at Dalaman (didn't arrive at Gatwick)

    Boarded alternative plane 2hours after original take off time

    10 minute storm at Gatwick 2hours 40minutes after original take off time

    Finally took off 4hours after original take off time (waiting for take off slot)

    Thomas Cook using the 10 minute storm as the excuse , I have stated that the delay was caused by no plane .....

    any help?
    • Caz3121
    • By Caz3121 18th Sep 17, 8:22 AM
    • 10,780 Posts
    • 7,022 Thanks
    Caz3121
    have you checked the NWNF free checkers to see if they believe compensation is due? (EUClaim, bottonline)
    Often in cases with multiple reasons for delay the airlines will apportion the time...eg how long no plane? how long weather? how long ATC? The first is within control and the other 2 are not so you would need to show that the element within their control accounted for over 3 hours
    Challenge is that, had they not had the delay waiting for the plane they would likely not have been affected by weather or ATC
    Check the NWNF sites and if they both confirm compensation is due have a read of Vauban's guide for next steps
    • JPears
    • By JPears 19th Sep 17, 12:02 AM
    • 3,080 Posts
    • 867 Thanks
    JPears
    bumped to tidy board
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • ollyols
    • By ollyols 19th Sep 17, 12:21 PM
    • 2 Posts
    • 1 Thanks
    ollyols
    Hi Guys,

    New to this forum so forgive me if this has been asked.

    Me and My wife were delayed from Hurgarda to Manchester for 16.5 hrs with Thomas Cook on the 18-08-2017, We Have started a compo claim with TC thorugh Reslover (very good service i must say).
    We have now recived a relpy from TC saying the delay was caused by Air traffic control and therfore it is not there fault and will not pay.

    Now the thing is we were given 2 letters from TC during the delay (1 in Hurgada and 1 in Manchester) The 1st letter says the delay was caused by a tec fault in Hurgarda and had to be fixed before take off. The 2nd letter recived in Manchester says Tec Fault, Adverse Weather,and lastly Crew out of hours..
    Is TC trying to just cop out of paying or do i still have a case with the letters i have..
    Was anyone else on this flight and have you had the same responce???
    thanks for your help
    Ollyols
    • JPears
    • By JPears 19th Sep 17, 12:25 PM
    • 3,080 Posts
    • 867 Thanks
    JPears
    If you have those letters, make continue with the claim. There may well have been an ATC issue but only after the tech issue(s)
    Escalate but you may now need to go down the legal route or and ADR if TC are signed up to one.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • bensmart433
    • By bensmart433 22nd Sep 17, 8:17 AM
    • 2 Posts
    • 0 Thanks
    bensmart433
    I have the exact same problem with the flight to Hurghada. Kept all letters, Thomas cook refused claim so have taken it to CEDR. Any ideas on whether it will be successful?
    • bensmart433
    • By bensmart433 22nd Sep 17, 8:23 AM
    • 2 Posts
    • 0 Thanks
    bensmart433
    Sorry for double post, but also they told us it was a 10 minute technical issue that needed fixing, but severe weather delayed the flight by a few hours. Due to this, the crew exceeded their hours and couldn't fly back. Any ideas on whether this will be successful?
    • Vauban
    • By Vauban 22nd Sep 17, 8:43 AM
    • 4,673 Posts
    • 2,071 Thanks
    Vauban
    No idea at all - if weather affected your flight directly, causing the majority of the delay, then you may have a problem. If the weather didn't affect your flight directly, or only accounted for a small delay which nevertheless put the crew over hours, your claim would be much stronger.

    You've done the right thing passing this to CEDE so let's just wait and see what they say.
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