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  • FIRST POST
    • mr_fishbulb
    • By mr_fishbulb 8th Jan 13, 2:40 PM
    • 5,053Posts
    • 2,809Thanks
    mr_fishbulb
    PC Specialist - any good?
    • #1
    • 8th Jan 13, 2:40 PM
    PC Specialist - any good? 8th Jan 13 at 2:40 PM
    Hey all,

    I've seen them mentioned on here a couple of times, and their pre-sales support have been good at answering emails.

    Has anyone on here bought a system from them? Any good?

    Thanks in advance.
    I wish I could invest in taxes - they're the only thing guaranteed to go up.
Page 2
    • robwalters
    • By robwalters 6th Jan 17, 8:13 PM
    • 1 Posts
    • 0 Thanks
    robwalters
    My PCspecialist laptop bought in June of 2015 was a disaster from the start. In the end I sent a letter to MD of the company gives a potted history of the sorry saga and the problem was never resolved, I had to provide a bodge myself to continue using the machine. I would discourage any but specialist users who might be more tolerant of poor user interfaces and support to avoid this company and buy from a known supplier. I have had many laptops in the past and have not had cause to return them. This machine I had to return at least five times, once at my own expense, and still the problems were not fixed.
    • onomatopoeia99
    • By onomatopoeia99 6th Jan 17, 8:23 PM
    • 2,915 Posts
    • 6,394 Thanks
    onomatopoeia99
    We've had two PC's from them at work and no problems with either. Mine was the first and it's run fine for just over a year.

    We used to build our own or buy Dells, but there's little saving on building yourself nowadays and Dell aren't as competitive as they used to be.
    INTP, nerd, libertarian and scifi geek.
    Home is where my books are.
    • jema007
    • By jema007 19th May 17, 11:16 PM
    • 1 Posts
    • 0 Thanks
    jema007
    Terrible Experience!
    Terrible experience regarding my repair!
    The new keyboard would arrive in 1 week.. we are 4 weeks later and there is still no new keyboard. My laptop is now in repair for over 2,5 months!!

    And now it is even impossible to login because the website is broken.

    This is unacceptable!

    UPDATE: Now they say "We have been in communication with our suppliers in an attempt to source a replacement Belgian Keyboard for your laptop. Unfortunately, there is no ETA for the KB at present & there is no sign of this changing I am afraid to say.

    If you wish, we can switch the keyboard to a UK keyboard & have this changed and sent to you as soon as possible?"

    After all those weeks waiting, are you being serious?



    I want to add this horrible little story:

    When I bought the laptop they told me that it was delivered at my address. Well I didn't see any postman or carrier at my door.. so what happened? the laptop arrived at totally different address. You know not even my neighbour but some random person in a totally different city accepted the package. wtf?? Ofcourse pcspecialist had to verify this, which took weeks.. and then this laptop had to be returned first to pcspecialist before they would sent out my laptop. By that time I wasn't even living in the same country anymore. Can you imagine? And now this happened. I'm so done with them.
    Last edited by jema007; 19-05-2017 at 11:24 PM.
    • d0nkeyk0ng
    • By d0nkeyk0ng 20th May 17, 6:09 AM
    • 369 Posts
    • 140 Thanks
    d0nkeyk0ng
    Well looks like an old thread that's been dragged up.

    As it happens, I bought my laptop from them in 2011. I also bought the gold standard warranty. The laptop was perfect but around 2013 starting developing issues with not powering on. Sometimes it would and sometimes it wouldn't. Contacted PCS who arranged a courier to pick up the laptop, kept it for about a week, and returned it. They couldn't replicate the fault either but the laptop's been fine since.
    • DCFC79
    • By DCFC79 20th May 17, 8:32 AM
    • 29,215 Posts
    • 18,442 Thanks
    DCFC79
    Terrible experience regarding my repair!
    The new keyboard would arrive in 1 week.. we are 4 weeks later and there is still no new keyboard. My laptop is now in repair for over 2,5 months!!

    And now it is even impossible to login because the website is broken.

    This is unacceptable!

    UPDATE: Now they say "We have been in communication with our suppliers in an attempt to source a replacement Belgian Keyboard for your laptop. Unfortunately, there is no ETA for the KB at present & there is no sign of this changing I am afraid to say.

    If you wish, we can switch the keyboard to a UK keyboard & have this changed and sent to you as soon as possible?"

    After all those weeks waiting, are you being serious?



    I want to add this horrible little story:

    When I bought the laptop they told me that it was delivered at my address. Well I didn't see any postman or carrier at my door.. so what happened? the laptop arrived at totally different address. You know not even my neighbour but some random person in a totally different city accepted the package. wtf?? Ofcourse pcspecialist had to verify this, which took weeks.. and then this laptop had to be returned first to pcspecialist before they would sent out my laptop. By that time I wasn't even living in the same country anymore. Can you imagine? And now this happened. I'm so done with them.
    Originally posted by jema007
    Would have been better off on the praise, vents and warnings board.
    Je Suis Charlie
    • DavidP24
    • By DavidP24 20th May 17, 11:08 AM
    • 1,458 Posts
    • 868 Thanks
    DavidP24
    No rip off phone charges
    " The whole process is currently taking around 8 to 10 working days for desktop computers and 7 to 9 working days for laptop computers from receipt of cleared funds until the computer arrives to you. "

    http://pcspecialist.co.uk/contact-us/

    IF you get free 0844 calls

    0844 499 4000
    Originally posted by santer
    Call them, its the best way, the number is on their website.
    Originally posted by UncleZen
    Call them and be RIPPED OFF by 0844 numbers, NO THANKS!

    I would NEVER deal with any company who uses 0844, instead of an 03 number, to me it shows complete disdain to their customers.

    Thanks for bringing this to my attention, I will never use or recommend them because to me it shows the attitude to customer services is below my expectations. The other comments here seem to reflect that.
    Thanks, don't you just hate people with sigs !
    • spud17
    • By spud17 20th May 17, 12:44 PM
    • 4,172 Posts
    • 1,920 Thanks
    spud17
    Call them and be RIPPED OFF by 0844 numbers, NO THANKS!

    I would NEVER deal with any company who uses 0844, instead of an 03 number, to me it shows complete disdain to their customers.

    Thanks for bringing this to my attention, I will never use or recommend them because to me it shows the attitude to customer services is below my expectations. The other comments here seem to reflect that.
    Read the date before going off on one!
    That post is over 4 years old, things have moved on.

    PC Specialist 0333 011 7000
    After 10+ years on here, for the first time, I've been forced to put 2 usernames on my ignore list, in reality it's just one person ignored.
    • debitcardmayhem
    • By debitcardmayhem 20th May 17, 1:11 PM
    • 8,066 Posts
    • 6,099 Thanks
    debitcardmayhem
    Read the date before going off on one!
    That post is over 4 years old, things have moved on.

    PC Specialist 0333 011 7000
    Originally posted by spud17
    Afternoon spud glad you are awake this weekend , surprised that people don't realise that thread is that old before launching into their tirades.some of course like the sound of their keyboards
    • onomatopoeia99
    • By onomatopoeia99 20th May 17, 1:21 PM
    • 2,915 Posts
    • 6,394 Thanks
    onomatopoeia99
    Call them and be RIPPED OFF by 0844 numbers, NO THANKS!

    I would NEVER deal with any company who uses 0844, instead of an 03 number, to me it shows complete disdain to their customers.

    Thanks for bringing this to my attention, I will never use or recommend them because to me it shows the attitude to customer services is below my expectations. The other comments here seem to reflect that.
    Originally posted by DavidP24
    Please look at the date of posts you are quoting before going off on a completely unfounded rant, as things have changed in the intervening four years.

    Sigh.
    INTP, nerd, libertarian and scifi geek.
    Home is where my books are.
    • childofbaahl
    • By childofbaahl 21st May 17, 12:56 PM
    • 27 Posts
    • 3 Thanks
    childofbaahl
    Since it's been brought back up - I've had 2 mid range PCs built by PCS in 2009 and 2012, each for roughly 700 and never had an issue. When I upgraded a few bits on the 2012 machine their CS helped me through the choices and was really helpful.


    I would recommend them and will be using them again in a month for my 3rd machine.
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