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Tesco Delivery Saver
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# 1
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wannabecontent
Old 28-11-2012, 5:51 PM
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Join Date: Dec 2009
Location: In the South
Posts: 72
Default Tesco Delivery Saver

Hi

I don't know if this will help anyone but I will explain how I do my online Tesco grocery shopping. I find that my weekly shopping bill is normally well over £100. I find that I then need to top up with other bits during the week and this is my danger area as I end up spending more!! I thought if I could do my shopping every 5 days online this might help and stop me needing to do the top up shop. I signed up for the Tesco Delivery Saver for 3 months at a cost of £36. I now do a shop every 5 days and try to keep to about £60. It only works out that I spend £3 per week for the delivery charges. I am definitely saving money!! I can make good use of the offers and top up if I have money left over. I also had early access to the Christmas delivery slots and have one booked for December 23rd. Last year I couldn't even get one Christmas week.

52 weeks @ £100.00 = £5200.00
52 weeks @ £20.00 = £1040.00
Old yearly spend = £6240.00


New 365 days / shop every 5 days = 73 shops

73 x £60.00 = £4380.00

WBC
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# 2
zoominatorone
Old 28-11-2012, 5:53 PM
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How does the booking for Christmas week work?

I've joined up for the delivery saver as well and can get a slot on 24th (last time I looked anyway) but I buy what is on offer every week, and the offers don't usually last a month.

Think I should just out an order in for £40 worth of soap powder and then change it a few days before?
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# 3
wannabecontent
Old 28-11-2012, 6:01 PM
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I just put something like 4 bottles of vodka and milk and checked out. I will change the order the week before (might leave one bottle though!)!! I know what you mean about the offers changing weekly - I am having to do a shop one day early this time to make use of the 25% off dog food. I have put in my diary to remind me to change my order or else knowing my brain I'll forget!!
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# 4
zoominatorone
Old 28-11-2012, 6:06 PM
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11 packs of their toilet roll is now ordered
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# 5
wannabecontent
Old 28-11-2012, 6:26 PM
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Talking

Lol - glad you got Christmas Eve
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# 6
Joosing
Old 30-11-2012, 7:47 AM
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The delivery saver at £36 is fab. I have recently broken my leg which was a good reason for me to sign up!
I have 3 deliveries a week which has worked well. If I can't make the order up to £40 I just add a book of 2nd stamps which I will be needing for xmas cards.

Just one thing check the prices on delivery my last 3 shops I was overcharged on some items.

I've booked my xmas delivery too!
J

Last edited by Joosing; 30-11-2012 at 7:48 AM. Reason: spelling
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# 7
anniemf2508
Old 30-11-2012, 10:06 AM
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I do my shopping pretty much the same, i do a shop every 5 days and spend around the £40-£45 mark.
I have my xmas delivery slot booked for the 23rd (i checked out with just 2 finest turkey crowns in my basket)
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# 8
wannabecontent
Old 01-12-2012, 10:23 AM
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Quote:
Originally Posted by Joosing View Post
The delivery saver at £36 is fab. I have recently broken my leg which was a good reason for me to sign up!
I have 3 deliveries a week which has worked well. If I can't make the order up to £40 I just add a book of 2nd stamps which I will be needing for xmas cards.

Just one thing check the prices on delivery my last 3 shops I was overcharged on some items.

I've booked my xmas delivery too!
J
Oh no poor you!
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# 9
billyboots3105
Old 02-12-2012, 10:06 PM
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Join Date: Dec 2012
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Default Delivery Saver warning

I too thought it was a good idea and signed up for 6 months after getting a mailing promising 1000 clubcard points and free delivery for Tesco Direct during the month of November. During many emails and phone calls to customer services I never received any. Tesco have also been oversubscribed in my area so I never get my deliverys on time. I have had 11 deliverys and there has been a problem of one sort or another with everyone of them. I was so annoyed on my last email that I asked for the service to be cancelled as I did not believe I was getting the sevice I paid for. I then received an email from customer services saying they had cancelled the service and wanted me to put my credit card details by return email so they could refund me pro rata. I know that is not to be done as it is not secure so why does Tesco customer service not know. I then receive another email apologising and said due to the fact I had had the service and deliverys I cannot cancel and have lost all my money but have gave me £20 vouchers incase I want to sign up again. I am still waiting to here what they come back with but I will be taking the matter further.
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# 10
Midger
Old 03-12-2012, 1:51 AM
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Thanks very much for this wannabecomtent. I've had sciatica for 2yrs now and for the whole time, I've struggled to do the grocery shopping. Even walking round for a quick shop is unbearable due to the pin I end up in.

I shocked my husband last week when I told him I was seriously asking to borrow one of the motorised chairs most supermarkets have, so that I could shop reasonably pain-free....

Then I saw your post! The nosey person in me decided to hav a look, just to get an idea of how it works. I was so impressed that I signed up for 6 months there and then. No more walking around the supermarket in agony. Now all I have to worry about is making sure I get everything on my list for each order.

Thank you very much for this. You've no idea just how much it will help me! X
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# 11
globetraveller
Old 03-12-2012, 2:01 AM
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I think it has been great. I can shop and take the most expensive delivery time if I want. I got a slot for 23rd December(didn't want 24th incase I didnt get some of my order)
I have used the free delivery for tesco direct a couple of times.

Just to say that you don't need to check out with £40. They just add the delivery charge, and then we you get back to adding more and it comes above £40 the charge comes off. So need to add things you don't want.
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# 12
keyser666
Old 03-12-2012, 2:15 AM
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You can just fill your basket with what ever if you want a xmas slot, they do not charge your card until the day the shopping is done at the store and delivered, all they do in the interim is reserve £2 on your card when you go through the checkout. So just order enough to get over the minimum delivery fee and done.

The week before then login and amend your order and then look for any promotions
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# 13
wannabecontent
Old 03-12-2012, 9:46 AM
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Location: In the South
Posts: 72
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Quote:
Originally Posted by Midger View Post
Thanks very much for this wannabecomtent. I've had sciatica for 2yrs now and for the whole time, I've struggled to do the grocery shopping. Even walking round for a quick shop is unbearable due to the pin I end up in.

I shocked my husband last week when I told him I was seriously asking to borrow one of the motorised chairs most supermarkets have, so that I could shop reasonably pain-free....

Then I saw your post! The nosey person in me decided to hav a look, just to get an idea of how it works. I was so impressed that I signed up for 6 months there and then. No more walking around the supermarket in agony. Now all I have to worry about is making sure I get everything on my list for each order.

Thank you very much for this. You've no idea just how much it will help me! X
I am so glad I have been able to help someone!
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# 14
just say no
Old 04-12-2012, 2:38 AM
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Join Date: Dec 2012
Posts: 3
Default Tesco delivery

Quote:
Originally Posted by billyboots3105 View Post
I too thought it was a good idea and signed up for 6 months after getting a mailing promising 1000 clubcard points and free delivery for Tesco Direct during the month of November. During many emails and phone calls to customer services I never received any. Tesco have also been oversubscribed in my area so I never get my deliverys on time. I have had 11 deliverys and there has been a problem of one sort or another with everyone of them. .
I’d been ordering a couple of times a month and the deliveries were frequently late so I was refunded the delivery charges. When a 5-6pm delivery didn’t arrive by 11pm I was sent an evoucher for £30

I too thought it was a good idea and signed up for 3 months intending to make two orders a week. First delivery was late so I telephoned and was told no refund as you haven’t paid any delivery charges you’re on the delivery saver.

After the third late delivery I stopped telephoning about lateness except when it was already over an hour late and I was told the van had broken down. Three hours 20 minutes late. The majority were after the time slot but one was 10 minutes early.

I ordered with bags but bottles and tins were loose.

A tray of tins looks fine but other tins are often included. The tinned peas I received are the same size as the tinned mushrooms I'd ordered.

Substitutions
Ordered egg mayo sandwich filler and was subbed cheese and onion.
Ordered a whole chicken and was subbed skinless drumsticks.
Ordered Dr Pepper and was subbed Taz

The quality of fresh products is not what you’d select yourself.
Ordered red cabbage for coleslaw and it was dry like paper
Ordered lettuce and brown liquid oozed out the bag.

Fresh bread frequently not available
Special offers not available.
I ordered smoked salmon and fresh lemons but the smoked salmon is unavailable so I just got lemons.
I ordered pizza and extra salami and the salami is unavailable.

After signing for one delivery I looked for the bread and couldn’t find it so I ran over to the van and was told to phone base (glasgow) but I insisted so he opened the back and there was a crate of 3 bags from my order.

I was so fed up with the lateness that I was booking the first slot of the day and delivery still outside the slot.

I’d wait until 10am for Customer Service to open on a Sunday to ask what was happening with the 7-8am delivery.

One driver explained I was lucky as he’d been off sick but had been asked to come in as my driver was off sick. He couldn’t carry the boxes so I had to wheeze with my asthma in the cold
.
I have an account with Tesco bank that I often use and on one occasion
I’d made the order, checked out and amended the order several times. (Receiving an email to confirm each amendment to the order on the Tesco bank card)
I received the email confirmation of order and the delivery date and time slot as usual
Waited until after the slot as usual.
Telephoned option 1 option 2 to be told due to unavoidable circumstances we can’t take your call please call again later.
Waited 20 minutes only to get the same message.
I tried a different telephone option and was told I hadn’t paid for the delivery. I asked why they hadn’t emailed or telephoned. I looked at my caller display, last call the previous afternoon withheld, before I’d even used the Tesco card to pay.

Tesco had emailed confirmation of the checkout without informing the customer that the order wouldn’t be delivered. No warning to allow payment on another card, no email in the intervening 17 hours. No telephone call before the expected delivery or during the expected delivery slot .

Tesco had not picked the order they had sent the confirmation email for, not emailed or made telephone contact.

So be aware that the Your Tesco.com grocery order confirmation email is not Tescos’ acceptance of your offer to buy.


Cancelling
My first attempt at the contacting the telephone delivery saver option 1 option 2 was the currently unavailable message.
My second attempt to a different telephone option I was told it had to be the delivery saver option.
I emailed Customer Services to notify them of my desire to cancel. Tesco took 5 days to email reply.
Received automatic email 1 week warning of renewal due.
Telephoned delivery saver option 1 option 2 and asked to cancel . Asked for email confirmation.

Quote:
Tesco system doesn't generate a confirmation email for this cancellation.
Received four emails from Tesco that they’d tried to telephone..

The good thing about the delivery saver is ordering in the comfort of your home and ordering products you wouldn’t find in your local store.


Prices can change after you order.
Deli counter products recipes vary without warning,
Deli counter bags are loosely tied with a knot so anyone could help themselves

If you don't like it instore you won't like it delivered.

It made me really appreciate my local store. Identifying leaking products at the conveyor belt and seeing what other customers are choosing.

hth
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