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Capital One
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# 1
Natty68
Old 14-11-2006, 5:56 PM
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Default Capital One

I have been ignoring the continually building up letters from Capital One regarding my debt, plus also the debt collectors letters on behalf of Capital One too, mainly because I have been ill with my health. Ok I know its no excuse and I really shouldn't have but I was in the mind that if I threw it away and buried my head in the sand it would all disappear. Now I can say that I have decided its now time to face up to my debt.

After reading a few things on here, and seeing one particular post about claiming a debt of bank charges I have decided to do this with Capital One.

I had a limit of £200 but the actual debt is now way over £650.00 which is all charges and late payment charges. What I wanted to know is it actually possible to get ALL the charges paid back, although I would actually like the whole debt written off but I know that won't happen.. Now technically they won't be giving me the money back myself as I haven't actually paid them this back yet, so they would be giving it back to themselves if you see what I mean.

I did manage to get something like this sorted out with Nationwide when basically one of my accounts was actually all bank charges for bounced direct debits and with just one email to them they happily refunded the money out of the account and cleared the balance.

Is it possible to do the same with Capital One. I don't have any copies of their statements and as this has now been sold to debt collectors who do I contact to get the copies.

Any help would be appreciated, sorry for the long waffle..
NSD Challenge:
Debt free as of 3rd May 2012








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# 2
Lizzy
Old 15-11-2006, 12:27 PM
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Capital 1 will be able to provide the statements for you. I hope that you have not had a default put on your credit file. To avoid this just pay as little as £10 per month if you can. Actually if the debt is in dispute they are not allowed to do anything like that but it wont always stop them. It is easier not to let that happen than to get it removed later. If you do have a default the 1st letter you send should have a section on it about having the default removed as part of your claim.

The Consumer Action Group have sections on everyone's bank, you will find Capital 1 there. They all act in a different way. Halifax buckle at the sound of a court paper dropping through their door, Barclays fight to the death often settling the day before court. I'm having a fight with them at the moment but I won't give in.

I am glad you are feeling better, once you get your teeth into this you will feel such empowerment as you get them on the run. It can be difficult at times but worth the effort to get your life back.

There are some really reallly sad stories on the CAG that I have read and how the bank have treated people. A man had to give up work to help his wife after a cancer diagnosis, the way the banks treated them was horrendious. No compassion, no help nothing just lots of charges. Thousands of pounds worth.

So go get em !!!!!!
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# 3
kitkat33
Old 15-11-2006, 1:57 PM
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Hi there i raised a claim with cap 1 and they offered me half the charges back but like you i just wanted my balance cleared so i have raised a small claim action with them judging by what everyone elses claim went like i am expecting to get the money back before the court date comes up so definatley go for it sooner rather than later and good luck
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# 4
sportbeth
Old 15-11-2006, 2:00 PM
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I went to court with Cap one for charges and got it all back as soon as I put the papers in. Good luck
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# 5
kimmie32
Old 16-11-2006, 11:31 PM
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Default address for capital one

capital one card services
po box 5283
nottingham
ng2 3yj

This is the address i wrote to and was claiming £320 as i didnt have my statements and was using memory and a few records. I received a letter with a settlement called a goodwill gesture! for £148. As i was a bit nervous and worried i accepted so that is the right address and good luck..

Kim
x
No one said it was going to be easy!!

Sept GC £160
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# 6
saintly
Old 22-11-2006, 10:44 AM
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Default overlimit fees

I am about to send my letter to capital one to claim back late payment fees but does anyone know if i can claim back overlimit fees as well??

thanks

xx
Married my amazing hubby on 8th September 2012
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# 7
BASKETFULL
Old 23-11-2006, 1:05 AM
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Thanks biglad great encouragement! I'll start getting things together + let you all know how it goes.
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# 8
Danpetty
Old 23-11-2006, 12:08 PM
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Default In response to the initial question

I have to say I am in arrears with other credit cards but Capital One were brilliant. I was in a similar position, around 700 pound balance on a 200 limit. They contacted me to say that they would be prepared to refund 12 months of charges without any prompting. I haven't looked back. I don't think this is something they do regularly but it might be worth being honest with them and making the first move.
Dan
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# 9
fkelanne
Old 25-11-2006, 6:11 PM
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Default matter of goodwill should i take it?

hiya all, i need abit of advice please.
I sent cap one a letter on the 14th of nov as i didnt have all my statments since i opened the account i just said can i have my charged back please(went sumit like that),i recieved a letter back 2day offering me £136, but it says in the letter : '' i'd like to reuce the fees we've added to your account to £12 each''.
Ive added up that £136 up to 17 charges at £8 each then added the extra £12 for each charge with the grand total is £340 should i go for the full amount or should i take the money and run?

P.S that would clear my account plus little left over.
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# 10
carrielouise80
Old 25-11-2006, 7:49 PM
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go for the full amount!
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# 11
karlUK
Old 26-11-2006, 6:45 PM
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Question Capital One charges + Default

Hi,
I will start with a basic description of my situation:

I obtained a Capital One credit card in September 2001 with a limit of £200.

I had just turned 18 and was starting a new college course for which I needed access to some quick money (towards a PC).
Foolishly (with hindsight) I withdrew £180 (allowing for the cash withdrawal %). Then when my first statement arrived they (Capital One) had charged the annual fee which took me over my £200 limit. I wasn't aware that the annual fee would be added to the first statement.

I can't remember for definate how much they charged me (it was either £30/35) but that started a slippery slope of overlimit charges and missed payments.
I was working part-time and could comfortably afford what was going to be the minimum % every month (plus a little extra I had hoped) but with the extra charges I just couldn't manage the debt.

By the end I owed Capital One over £1000 (for a £200 card!). They issued me with a default notice and I came to an agreement to pay £50 per month.
I followed that without any problems and the debt was paid late 2004/early 2005 (I can't remeber for definate).

I certainly learn't my lesson and it has made me much more aware of the problems that credit can cause. I've taken several steps and hopefully they are helping to rebuild my credit rating.

I was just wondering whether I would have a case for claiming any of the £800 worth of charges that Capital One imposed?
Also, due to todays security issues my old Capital statements may have all been shredded (I will start looking if you guys think I have grounds to claim) - would Capital One be able to give me the required statements etc based on just my name and address if I couldn't find the account number?

Many thanks in advance for any possible help,

Karl.
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# 12
Edinburghlass
Old 26-11-2006, 7:10 PM
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Karl, have a look at the previous posts in this thread as they answer your questions. If you can't find your account number I would also include your date of birth with your name and address to enable them to find your account.
Martin has asked me to tell you that I'm the Board Guide of the Telephones, Reclaim Bank Charges, Silver Savers and Scotland boards which means I'm a volunteer to help the boards run smoothly and I can move and merge threads there. Pease remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com. Board guides don't deal with this. Any views are mine and not the official line of MoneySavingExpert.
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# 13
karlUK
Old 26-11-2006, 7:31 PM
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Again, thank you Edinburghlass.

I had skimmed through the many pages in this forum - but obviously missed this one though
I apologise for creating another Cap 1 thread.

Time to track down that account number now
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# 14
saintly
Old 26-11-2006, 8:04 PM
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well i sent my cap 1 letter off requestin statements on thursday, i dont owe cap 1 anything, they actually owe me £4 so any money will do nicely. Would love some money before xmas but dont think i have got a hope in hell. the cap 1 money will pay some debt off i'm sure.
Married my amazing hubby on 8th September 2012
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# 15
itscheapandiwantit
Old 27-11-2006, 7:54 AM
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I'm in the process of tackling capital one for a family friend,a very similar situation to the op. Any bailiff's fees etc that may have been added to the account - are they refundable too?

Thanks in advance.
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# 16
saintly
Old 05-12-2006, 8:09 PM
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Default impatient.....

i sent my letter to request statements on 24th november, i know i have to give them 40 days but im so impatient hehe. does anyone know approx how long cap 1 will take to send statements out

thanks
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# 17
CODEBREAKER
Old 06-12-2006, 10:44 AM
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if you ring Capital One and request your statments,

they will not charge you and it's a free phone number
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# 18
michael1983l
Old 06-12-2006, 11:45 AM
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Quote:
Originally Posted by CODEBREAKER
if you ring Capital One and request your statments,

they will not charge you and it's a free phone number

and they told me 6 working days before delivery. I asked 4 waorking days ago, I havnt seen them yet but my mail takes a day longer due to circumstances anyway.
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# 19
saintly
Old 06-12-2006, 6:36 PM
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well well well me being impatient and all that i have just spoke to capital one, they cant find my request for my statements, he said they no longer charge for people requesting statements and for me to cancel my cheque. it shouldnt be long now, he even said he will arrange a cheque for the £4.17 they owe me!!! woo hoo
Married my amazing hubby on 8th September 2012
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# 20
theleek
Old 11-12-2006, 1:27 PM
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Default Credit card charges

Being new to this site,i am currently applying to the Abbey for my last 6 years bank charges,however i have recently closed a capital one credit card.During the last year of the card,they hammered me for charges.Can i claim these back?
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