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  • FIRST POST
    Nine_Lives
    The Apple Store & The Trafford Centre
    • #1
    • 6th Oct 12, 8:02 PM
    The Apple Store & The Trafford Centre 6th Oct 12 at 8:02 PM
    Went to go buy an iPhone today. Went into the store - how does that place even work? Didn't see any standard tills that you usually see in shops. What i thought was the tills was actually the 'genius' bar.

    So after some standing around looking lost while looking for someone in a blue t-shirt who appears available i found one. She was stood by an empty table which had iPads & i asked if she was busy. The place was quite busy & i figured it'd be better asking this question rather than jumping straight in as i serve the public in my job & know which i would prefer myself.
    She stuttered & shifted about a bit before saying no she wasn't. You know the sort of shifting - as though she doesn't want to be approached.
    I asked if there were any iPhone 4Ss in stock as i would like to buy one today.

    She told me there was but that she can't leave the table. I was to go see the chap standing at the door & he'd find someone to serve me.

    This is my first moan - what a bloody stupid system that is!!! I've essentially gone to an employee & said excuse me but i'd like to hand you nearly £500 who has basically turned around to me & said no thanks, go see someone else & give it to them instead.

    So i stand waiting - the guy is serving someone. This chap disappears & the Apple worker sees the next in line, which then makes me next. This guy ahead of me is taking his time (fair enough - fully entitled to) & the Apple worker goes & takes him off down the room. The Apple worker then starts wandering around the room serving other people & doesn't come back to the door.

    I give up & head off. A guy behind me is asked by his girlfriend if he's moving as they'd also been waiting some time.

    I go to the o2 store after my lengthy wait, prepared to spend the extra £30 just to get served.
    Having been in there earlier in the day when my wife bought a Samsung S3, the room had a good number of staff who kept asking if they could help.
    I go in there after the Apple incident & the room is rammed, yet there's now only 2 employee's maximum in there when there were 4-6 people previously.

    I give up & return to the Apple store to give it one more chance.

    The Apple worker is there at the door, so i go to approach him ....... he then walks off as i approach him.
    Sod this for a game of soldiers, i'm off to get a coffee then i'm going home.

    On my return i go into the store to give it one final chance. I'm again next in line, but when he finishes with the person ahead of me, he wanders off serving other people further down the room.

    At this point i say forget it & just leave & come home.

    What a daft system they have. Someone can't deal with me because they can't leave a table? How ridiculous. Then the chap is wandering off as i'm approaching him & serving people before me who came after me.

    I understand the Apple store is ALWAYS busy & even moreso on a Saturday afternoon, but at least then put more staff on the doors if the system is that you need to report to the door-person first in order to get served.

    I think i would rather pay the extra £30 & have my warranty with o2. Imagine if i had a problem? I'd never have it resolved!!!!!



    Then my gripe about the trafford centre car park - the road/floor markings show you which way the traffic is to flow & you get people driving up the wrong way in the car park just to take a short cut for the exit. Why is it so difficult to follow the arrows?

    If i went again i'd have to go on a school day that's for sure!!

Page 1
    • mattyprice4004
    • By mattyprice4004 6th Oct 12, 8:10 PM
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    mattyprice4004
    • #2
    • 6th Oct 12, 8:10 PM
    • #2
    • 6th Oct 12, 8:10 PM
    Rule number 1, never go to the Trafford centre at the weekend.
    • nearlyrich
    • By nearlyrich 6th Oct 12, 8:16 PM
    • 13,337 Posts
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    nearlyrich
    • #3
    • 6th Oct 12, 8:16 PM
    • #3
    • 6th Oct 12, 8:16 PM
    I echo rule one Tuesday night is good even in November and early December it's not too busy.

    Or any weekday during the day before schools kick out, the place is rammed after with whining kids who would rather be in a park.
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  • Nine_Lives
    • #4
    • 6th Oct 12, 8:24 PM
    • #4
    • 6th Oct 12, 8:24 PM
    I was going to go yesterday but we ran out of time. I fully expected it to be busy.
    That said, i've been when the kids have been at school & the vast majority of the trafford centre is quite nice then, but the Apple store is ALWAYS busy, i've never seen it not busy & i've been at various times of the day/afternoon/evening/night & various times of the week as well as year.

    Still, my moan isn't really how busy or quiet the place was - it's the fact that woman told me she couldn't go & get me an iPhone because she couldn't leave her table. How stupid.

    At our place, if a chap needs serving & you're on the counter. If he is essentially saying to you, i am about to hand you some money but i need your assistance which requires you leaving your post, if we told the guy he better go see someone else then we would get roasted for it. If someone is handing you money, you take it.

    I could understand if i'd said to her - i'm undecided on an iPhone & i'd like you to spend all your shift timeslot with me showing me the total ins & outs of the iPhone, but i didn't. I was wanting her to go get me the phone, take my money & then i leave, nothing more, nothing less.

    My gripe doesn't stop with her though. The chap going off serving others ahead of me when they weren't is one i hate. I hate people at my own work who try to jump the queue & i always make a point of pointing out that they've jumped the queue - sorry sir you'll have to wait as this chap was ahead of you & has been waiting for some time is something i'd say.

    Then the moan about who even puts this system in place? 1 person on the door tending to everyone on a Saturday? I'm sorry but that's not the mark of a "genius" to me!!


    I was so ticked off i didn't even get round to getting myself some new shoes which i'm in need of
    Last edited by Nine_Lives; 06-10-2012 at 8:27 PM.

    • vyle
    • By vyle 6th Oct 12, 8:28 PM
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    vyle
    • #5
    • 6th Oct 12, 8:28 PM
    • #5
    • 6th Oct 12, 8:28 PM
    I could understand if the guy at the door was acting kind of like the first person you see at a restaurant (I dont know what they call them) who sends you to a table... effectively filtering customers in an orderly fashion to the right person to be served, as, when done well, it stops the situations I've encountered where I've been swamped by customers all claiming they were first, while other customers hover in the middle of nowhere fuming because people aren't serving them.

    Instead, you've got a clear queue and everyone knows where they are.

    Instead, if he was going off serving people himself, it destroys the system... but I guess the people who came after you yet got served before you got served because they were still in the shop, while you went off twice.

    But then another reason could be because you can actually book appointments at the apple store to buy stuff and bypass queues. I would never do so myself (Despise apple as a company so will not give them money) but it is an option.
    • DCFC79
    • By DCFC79 6th Oct 12, 8:32 PM
    • 29,749 Posts
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    DCFC79
    • #6
    • 6th Oct 12, 8:32 PM
    • #6
    • 6th Oct 12, 8:32 PM
    Rule number 1, never go to the Trafford centre at the weekend.
    Originally posted by mattyprice4004
    Ive never been t the TC so exscuse my ignorance but why not go on a weekend ? is that because its busy ?
    Can people stop loaning money/being a guarator to family/friends, it rarely ends well and you lose out as your money is gone or you get shafted with being a guarantor.
    • nearlyrich
    • By nearlyrich 6th Oct 12, 8:35 PM
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    nearlyrich
    • #7
    • 6th Oct 12, 8:35 PM
    • #7
    • 6th Oct 12, 8:35 PM
    To be fair I walked out of a John Lewis (not Trafford Centre) with £300 I was going to spend on a camera because they don't have anyone serving people you have to queue up behind all the tyre kickers even if you know what you want.

    I hate poor customer service anywhere so I do have some sympathy but you picked a bad time to go just after they launched the new iPhone 5.
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  • goater78
    • #8
    • 6th Oct 12, 8:58 PM
    • #8
    • 6th Oct 12, 8:58 PM
    In fairness to apple they are very popular so can rightly tell annoying customers to !!!! off. They are one of the few companies who don't have to worry about complaints as they are so popular they are always busy!
  • Nine_Lives
    • #9
    • 6th Oct 12, 9:06 PM
    • #9
    • 6th Oct 12, 9:06 PM
    I disagree with the "rightly" part of your post, though i do understand what you're saying - when you're Apple, it doesn't matter if one person & their £500 goes to Samsung, as another 100 will replace that person. Still doesn't make it right.

    I do know you can book appointments for repairs there. Didn't know you could book them for purchases though.

    I did go off twice, yes, but when i returned i was watching others as i was waiting & one of the times the folk had came into the shop after me. That said, i can't see how they'd be able to track who came in in what order as there are that many in & out constantly.

    I don't mind the 'go see the man at the door' system too much, if they'd just make it work. When it's busy have MORE men at the door if this is the system they want to put in place.



    Every cloud has a silver lining though - the missus bought her Galaxy S3 today, so by not buying the iPhone 4S, it gives me time to play with her S3 to see if i'd like to shift to Android.

    • skivenov
    • By skivenov 6th Oct 12, 9:09 PM
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    skivenov
    Just do what you'd do in a restaurant if they weren't coming to settle the bill.

    Pick something up and start walking towards the door.
    • mattyprice4004
    • By mattyprice4004 6th Oct 12, 9:10 PM
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    mattyprice4004
    Ive never been t the TC so exscuse my ignorance but why not go on a weekend ? is that because its busy ?
    Originally posted by DCFC79
    Absolutely mental would probably describe it.

    Just ruins any 'fun' that might be gained by such an activity, but to be honest I couldn't ever see the appeal..
  • goater78
    You're annoyed and I agree you are rightly annoyed however apple are massive and really don't care about these sort of incidents. Buy an iPhone 5 have a problem and they're great but anything else they don't care
    • vyle
    • By vyle 6th Oct 12, 9:14 PM
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    vyle
    To be fair I walked out of a John Lewis (not Trafford Centre) with £300 I was going to spend on a camera because they don't have anyone serving people you have to queue up behind all the tyre kickers even if you know what you want.
    Originally posted by nearlyrich
    Isn't their business model now moving towards "if you know what you want, buy it online or over the phone and collect in store?".... or just go to the tills and ask for it. My local one still has till banks on each department.
    • cinderfella
    • By cinderfella 6th Oct 12, 9:16 PM
    • 406 Posts
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    cinderfella
    Well I live in Spain & buy everything online from the UK.
    I don't know much about these fancy phones but why are you spending £500.
    At Amazon Marketplace you can either buy a 4S phone s/h for £280 or new for £375.
    Just thought I'd mention it

    http://www.amazon.co.uk/gp/offer-listing/B0089YIIQW/ref=asc_df_B0089YIIQW9962200?linkCode=asm&!!!!!ree voocompca-21&creative=22278&condition=new&ie=UTF8&creativeAS IN=B0089YIIQW
    • d123
    • By d123 6th Oct 12, 9:17 PM
    • 6,510 Posts
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    d123
    I haven't been to TC, but it seems a strange system, every Apple Store I've been in you just grab the first floating employee and tell them what you want. I haven't had a single one just fob me off, once the guy was about to run some sort of teaching session, but he radioed through and handed me over to the staffer who came to his call.

    Sometimes helps to be assertive, "I want xxx, here is payment", its never failed me in an Apple Store from London to Newcastle.
    ====
    • DCFC79
    • By DCFC79 6th Oct 12, 9:18 PM
    • 29,749 Posts
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    DCFC79
    Absolutely mental would probably describe it.

    Just ruins any 'fun' that might be gained by such an activity, but to be honest I couldn't ever see the appeal..
    Originally posted by mattyprice4004
    Thanks, think ill stay clear of the TC then, ive got cabot circus plus cardiff and swindon to keep me occupied if need be.
    Can people stop loaning money/being a guarator to family/friends, it rarely ends well and you lose out as your money is gone or you get shafted with being a guarantor.
    • d123
    • By d123 6th Oct 12, 9:22 PM
    • 6,510 Posts
    • 4,184 Thanks
    d123
    Well I live in Spain & buy everything online from the UK.
    I don't know much about these fancy phones but why are you spending £500.
    At Amazon Marketplace you can either buy a 4S phone s/h for £280 or new for £375.
    Just thought I'd mention it

    http://www.amazon.co.uk/gp/offer-listing/B0089YIIQW/ref=asc_df_B0089YIIQW9962200?linkCode=asm&!!!!!ree voocompca-21&creative=22278&condition=new&ie=UTF8&creativeAS IN=B0089YIIQW
    Originally posted by cinderfella
    I wouldn't buy any of those, 2 phones in your links are from private sellers with minimal feedback, and the other some sort of "company" with less than perfect feedback.

    None if them are genuinely brand new either, even the "new" one is listed as being an unwanted upgrade and opened package.
    ====
    • grayme-m
    • By grayme-m 6th Oct 12, 9:56 PM
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    grayme-m
    So Apple managed to disappoint you twice and you still went back a third time?

    Why do they need to worry about the customer when they can rely on the customer meeting them on their own terms?

    My only experience with Apple is booking an appointment at the Genius bar to be given a rather funny quote to fix the DVD drive of my Macbook Pro.

    That did leave me with a question, if 'Apple just works', why are there so many people working on the Genius bar?
    Toyota - 'Always a better way', avoid buying Toyota.
  • Nine_Lives
    Well I live in Spain & buy everything online from the UK.
    I don't know much about these fancy phones but why are you spending £500.
    At Amazon Marketplace you can either buy a 4S phone s/h for £280 or new for £375.
    Just thought I'd mention it

    http://www.amazon.co.uk/gp/offer-listing/B0089YIIQW/ref=asc_df_B0089YIIQW9962200?linkCode=asm&!!!!!ree voocompca-21&creative=22278&condition=new&ie=UTF8&creativeAS IN=B0089YIIQW
    Originally posted by cinderfella
    Sorry but previous experience with Amazon there has put me off.

    My sister bought an iPhone 3GS at Xmas time from there which was "new". She had no end of bother. Had to post it back twice & had to fight to get a refund or response in the end.

    We all like to save money, but some times it's worth a bit extra for convenience - & buying from o2 for example, or even the Apple store (as they're 47 mile from me - less than an hour) would be a lot more convenient than having to post the phone off. Posting the phone off also brings Royal Mail into the equation & the less said there the better IMO.

    • custardy
    • By custardy 7th Oct 12, 9:05 AM
    • 32,330 Posts
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    custardy
    So Apple managed to disappoint you twice and you still went back a third time?

    Why do they need to worry about the customer when they can rely on the customer meeting them on their own terms?

    My only experience with Apple is booking an appointment at the Genius bar to be given a rather funny quote to fix the DVD drive of my Macbook Pro.

    That did leave me with a question, if 'Apple just works', why are there so many people working on the Genius bar?
    Originally posted by grayme-m
    think this explains the typical Apple buyer mentality
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