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Mobile contract dispute
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# 1
Darklymoon
Old 06-04-2007, 9:54 AM
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Angry Mobile contract dispute

Hello Everyone,

I was wondering if anyone can give me some advice please?
I signed up for an 18 month contract with vodafone in August 2005, i have paid it every month and i paid a lump sum payment to complete the contract before Christmas. I assumed in doing this that in February when it was finished the contract would be finished and the phone would become pay as you go. but they are still taking payments for my line rental out and when i rang them they said i needed to give 30 days written notice to cancel the contract. I don't see how i can cancel a contract which has already ended?
They said the T&Cs state that you give 30 days written notice to cancel the contract, which i took to mean if i wished to cancel early i would have to write and pay the early cancellation costs.
I have had a new and better contract with T-Mobile since September 2006 and haven't used my vodafone since then. I can't understand why i have to pay for another moths line rental to vodafone (since it takes them 30 days apparently to cancel an account) for a phone i haven't used in 6 months!
Where do i stand? :confused:

D xx
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# 2
airforce_beret
Old 06-04-2007, 9:57 AM
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I had the same problem with O2, I wanted to cancel a month early and they said I had to pay for the last month. I was in credit so they gave it me free as a gesture of goodwill(after hours one the phone). then I told them I was wanting to stay with them on a PAYG sim, so they sent me a couple of pay as you go sim cards and the PAC Number for my current number. At no point did I write a letter to them, you normally have to do this but they said if I was wanting the number changing over to a PAYG then I didn't need to. Just had to ring up with the PAC Num when it arrived.

hope this helps
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# 3
Darklymoon
Old 06-04-2007, 10:03 AM
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Thanks, but not really i don't want anything to do with vodafone anymore since they ripped me off for a good year when i was using the phone.
When i rang them before Christmas to tell them i wanted to leave and i made a lump sum payment of about 50 i just assumed the contract would be finished and canceled in feb.
Unfortunately it would seem an 18 month contract only works one way. If i wanted to leave early i would have to pay, which i can understand, but now its over they can keep charging me??
Surely if i sign and agree to 18 months, i should only pay for 18 months??
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# 4
JAYMARSH2005
Old 06-04-2007, 10:04 AM
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I would consider contacting there complaints department, If you paid the remaining contract in full I say they should of realised you wanted to end the contract. If the person you speak to doesnt help then call and try again and see if the next person helps you. If not then ask to speak to a supervisor/manager and tell them the situation and say that you are going to take advice and report this to your local paper and see if they refund you as you have not used the phone.
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# 5
airforce_beret
Old 06-04-2007, 10:05 AM
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thats right, but they do insist most the time that you give a letter of disconnection, but if you change over to a pay as you go sim with them then the contract will end and you dont have to write a letter. when the sim arrives, activate it then you don't have to use it and you no longer have any charges. I had 2 contracts with O2 and I did this, one of the sims I use, the other one
I don't and I didn't write any letters and i don't get anymore charges
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# 6
Darklymoon
Old 06-04-2007, 10:17 AM
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Angry

Ugh PRATS!!!!! Just called them an i still need to give them a months written notice just to transfer to PAYG!!
So either way i'm gonna get charged another months line rental!
Idiots idiots iditots IDIOTS!!!!
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# 7
JAYMARSH2005
Old 06-04-2007, 10:18 AM
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I think she doesnt' want anything to do with vodafone anymore, and to be honest I cant blame her, there customer service has been shocking this past 12 months, I have had to deal with them on a number of occasions for people like the o.p. I would definately complain to them and like I said in my earlier post just say you are going to local papers and taking legal advice. They usually back down, heres some info for you to get in touch to complain.

Vodafone Ltd
Correspondence Management
Post Room, Balliol House
Banbury
Oxon OX17 3NS

Call free from a Vodafone phone on 191
From a landline on 08700 700 191
Fax 01635 45713
Email customer.care@vodafone.co.uk
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# 8
airforce_beret
Old 06-04-2007, 10:18 AM
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what a load of balls! hehe. they seem determined to mess you about. if you paid off the rest of your contract then you shouldn't be tied in at all. I'd ring their complaints dept and mention that you may take it to OFCOM as you had paid off your contract.
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# 9
JAYMARSH2005
Old 06-04-2007, 10:21 AM
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Terms and conditions dont mean jack anymore there are so many ways they can turn and twist things around that no matter what you do companys can twist things around. Stay on there case and give them grief, you will get somebody who just doesnt want the hassle and give in to you in the end Persistance pays off.
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# 10
airforce_beret
Old 06-04-2007, 10:23 AM
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i agree with jay, i did that with O2 and they paid my last month and gave me credit for all the charges I had from ringing their helpline and being put on hold.
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# 11
Darklymoon
Old 06-04-2007, 10:24 AM
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I know! the guy on the phone said i might be able to claim this months line rental back, but the use of the word might doesn't fill me with sunshine and happiness.
I'll see what i can get out of them.
Thing i want to know is, how on earth does it take them 30 days to cancel a contract? Is it a system like the coke machine ad or something!
*rolls eyes*
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# 12
JAYMARSH2005
Old 06-04-2007, 10:28 AM
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it doesnt take them a second to cancel a contract, a click of a mouse is all it takes, they would be quick enough to cancel it if you didnt pay your bill but the people who pay there bills are treated worse. So what does that tell you
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# 13
airforce_beret
Old 06-04-2007, 10:31 AM
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exactly, O2 owed me money and it took ages to get it off them but if was the other way round, they would have jumped through hoops to get it. I'd just stick at it and get asmuch as you can. I know they can be a pain in the back side on the phone. but at the end of the day it's your money their swiping
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# 14
digp
Old 10-04-2007, 12:04 AM
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Quote:
Originally Posted by Darklymoon View Post
Hello Everyone,

I was wondering if anyone can give me some advice please?
I signed up for an 18 month contract with vodafone in August 2005, i have paid it every month and i paid a lump sum payment to complete the contract before Christmas. I assumed in doing this that in February when it was finished the contract would be finished and the phone would become pay as you go. but they are still taking payments for my line rental out and when i rang them they said i needed to give 30 days written notice to cancel the contract. I don't see how i can cancel a contract which has already ended?
They said the T&Cs state that you give 30 days written notice to cancel the contract, which i took to mean if i wished to cancel early i would have to write and pay the early cancellation costs.
I have had a new and better contract with T-Mobile since September 2006 and haven't used my vodafone since then. I can't understand why i have to pay for another moths line rental to vodafone (since it takes them 30 days apparently to cancel an account) for a phone i haven't used in 6 months!
Where do i stand? :confused:

D xx
sounds dishonest to me

typical vodafone, eh?
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# 15
tripled
Old 10-04-2007, 12:12 AM
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A phone contract wouldn't automatically end once you had paid for 18 months, that is just the minimum term. That would be in their t&c's somewhere I'm sure, and is standard pratice with all mobile phone companies. I for one would be pretty annoyed if they arbritrarily cut me off or switched me to payt once the minimum term was up just because I hadn't agreed another contract. Did you make it clear to the advisor you originally spoke to and paid you wanted to terminate the contract? If so, I agree (s)he should have informed you better, so you may have a complaint to take up about that.
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