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  • FIRST POST
    • Shawn Dark
    • By Shawn Dark 22nd Sep 12, 10:19 AM
    • 295Posts
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    Shawn Dark
    Baxi boiler on the blink Error E133
    • #1
    • 22nd Sep 12, 10:19 AM
    Baxi boiler on the blink Error E133 22nd Sep 12 at 10:19 AM
    Our boiler has been on the blink since last week. As it stands we have no hot water or central heating.

    The boiler is a Baxi Duotec Combi 24HE.

    We keep seeing the error E133 (which in the book says 'Gas supply fault').


    So far our plumber/gas engineer has done the following:

    1) Replaced the flame-sensing electrode (paid him 50 including labour);
    2) Replaced the flame-sensing electrode lead (paid 11, no labour charge);
    3) Widened the gap between the flame and the electrode;
    4) Shortened the gap between the flame and the electrode;
    5) Cleaned out the condenser pipe (i think that's what he said)

    Now he thinks that the circuit board has gone.

    During the above he did call the Baxi call centre for support/advice.

    Any ideas? The boiler isn't that old - a couple of years at the most.

    Is it worth getting a second opinion or is this a foregone conclusion (i.e. yes it is most likely the circuit board)?

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Page 1
    • booty40uk
    • By booty40uk 22nd Sep 12, 11:29 AM
    • 492 Posts
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    booty40uk
    • #2
    • 22nd Sep 12, 11:29 AM
    • #2
    • 22nd Sep 12, 11:29 AM
    Does it light and then go out?
    Can you here a rapid ticking noise when it tries to light?
    Are other gas appliances working ok?
    • rustyboy21
    • By rustyboy21 22nd Sep 12, 11:30 AM
    • 2,493 Posts
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    rustyboy21
    • #3
    • 22nd Sep 12, 11:30 AM
    • #3
    • 22nd Sep 12, 11:30 AM
    Before he starts buying all bits and bobs for the boiler and charging you the earth, have a word with Heateam- Baxi's service dept.

    They do offer a all in one service/repair call, where you pay a set price and it includes service and all parts required to get it back working again.

    It may work out cheaper than your own engineer getting the parts and putting his own mark up on it. You also have the comfort of knowing that the heateam engineer has had training on what can be wrong and (should) know the boiler inside out.

    A number of people have used this service on here and said it was good, as you are not tying yourself down to a service contract either.
    • southcoastrgi
    • By southcoastrgi 22nd Sep 12, 11:42 AM
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    southcoastrgi
    • #4
    • 22nd Sep 12, 11:42 AM
    • #4
    • 22nd Sep 12, 11:42 AM
    how ever with regard to the above anything that heat team replace is only warenteed for 90 days after that you have to pay again.

    you need to check the voltage on the pcb, X2 across terminals 2 & 5 there should be 110v DC (2 being common & 5 being volts) if there isn't it's prob the pcb if there is then it's prob the igniter
    I'm only here while I wait for Corrie to start.

    You get no BS from me & if I think you are wrong I WILL tell you.
    • Shawn Dark
    • By Shawn Dark 22nd Sep 12, 12:06 PM
    • 295 Posts
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    Shawn Dark
    • #5
    • 22nd Sep 12, 12:06 PM
    • #5
    • 22nd Sep 12, 12:06 PM
    Does it light and then go out?
    Can you here a rapid ticking noise when it tries to light?
    Are other gas appliances working ok?
    Originally posted by booty40uk
    It does light then go out.
    There is no rapid ticking noise.
    We don't have any other gas appliances.


    Before he starts buying all bits and bobs for the boiler and charging you the earth, have a word with Heateam- Baxi's service dept.

    They do offer a all in one service/repair call, where you pay a set price and it includes service and all parts required to get it back working again.

    It may work out cheaper than your own engineer getting the parts and putting his own mark up on it. You also have the comfort of knowing that the heateam engineer has had training on what can be wrong and (should) know the boiler inside out.

    A number of people have used this service on here and said it was good, as you are not tying yourself down to a service contract either.
    Originally posted by rustyboy21
    Do you have any details for Heateam?


    how ever with regard to the above anything that heat team replace is only warenteed for 90 days after that you have to pay again.

    you need to check the voltage on the pcb, X2 across terminals 2 & 5 there should be 110v DC (2 being common & 5 being volts) if there isn't it's prob the pcb if there is then it's prob the igniter
    Originally posted by southcoastrgi
    Thanks for that - I'll pass that info. onto our engineer, if he comes back out. But for now, I'll try Heateam.

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    • booty40uk
    • By booty40uk 22nd Sep 12, 12:09 PM
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    booty40uk
    • #6
    • 22nd Sep 12, 12:09 PM
    • #6
    • 22nd Sep 12, 12:09 PM
    If its light for a couple of seconds then going out, you have a flame rectification problem
    • southcoastrgi
    • By southcoastrgi 22nd Sep 12, 12:19 PM
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    • #7
    • 22nd Sep 12, 12:19 PM
    • #7
    • 22nd Sep 12, 12:19 PM
    If its light for a couple of seconds then going out, you have a flame rectification problem
    Originally posted by booty40uk
    yes agree sorry i missed that while typing, check the leads for continuaty, a new pcb is around 120 + vat
    I'm only here while I wait for Corrie to start.

    You get no BS from me & if I think you are wrong I WILL tell you.
    • Shawn Dark
    • By Shawn Dark 22nd Sep 12, 1:20 PM
    • 295 Posts
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    Shawn Dark
    • #8
    • 22nd Sep 12, 1:20 PM
    • #8
    • 22nd Sep 12, 1:20 PM
    Okay so I called Heateam.

    It was either enter into a 12 month plan (25 a month) or a fixed price charge of 270 for an engineer call out (all inclusive).

    No-brainer.

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  • gas4you
    • #9
    • 22nd Sep 12, 6:01 PM
    • #9
    • 22nd Sep 12, 6:01 PM
    The 270 price includes a full 12 month warranty on the entire boiler, not just the part they replace.

    I would want to check the min & max co2 settings, especially the minimum, with my FGA before starting to think of any faulty parts.

    Does the boiler fire if it is locked into full power mode?
    • southcoastrgi
    • By southcoastrgi 23rd Sep 12, 3:24 AM
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    southcoastrgi
    The 270 price includes a full 12 month warranty on the entire boiler, not just the part they replace
    Originally posted by gas4you
    i think you may want to check that, i phoned baxi on behalf of a customer who had them change a heat exchanger 10 months ago & it was leaking, they informed me that any parts they replace are only warenteed for 90 days from the fitting date, i couldn't believe how they could get away with that, he got them back out for another 270 as it was cheaper than me doing it.
    I'm only here while I wait for Corrie to start.

    You get no BS from me & if I think you are wrong I WILL tell you.
    • Shawn Dark
    • By Shawn Dark 24th Sep 12, 3:39 PM
    • 295 Posts
    • 25 Thanks
    Shawn Dark
    So a wonderful start to my Heateam customer experience.

    Engineer called my wife at home at 9:15am to say he would be coming between 11am and 12pm.

    At 11:15am the phone rang twice and that was it (private number).

    Called heateam who said the engineer had been round at 11am, knocked, waited 30 minutes, left a calling and card and then left.

    Called my wife, no such evidence. She had been on the lookout since 11am. Its a small bungalow with a long, low window looking onto the garden with the road immediately in front of our fence. The road has been empty all day so plentt of parking space.

    Told the next appointment would be Thursday. Asked if it could be raised in priority as I have three children under give (one ten months old). Told they dont offer such a service - even if I paid extra.

    Asked about the complaints procedure - told to ring Domestic Care as they are the insurance company? Told I can write a complaint to Heateam - but they dont take complaints by phone call.

    I feel like cancelling my policy (only took it out on Saturday) and going with another company.


    Thanks Mickey-mouse Heateam!

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    • C_Mababejive
    • By C_Mababejive 24th Sep 12, 6:58 PM
    • 9,778 Posts
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    C_Mababejive
    May British Gas arent so bad after all...
    Feudal Britain needs land reform. 70% of the land is "owned" by 1 % of the population and at least 50% is unregistered (inherited by landed gentry). Thats why your slave box costs so much..
  • gas4you
    i think you may want to check that, i phoned baxi on behalf of a customer who had them change a heat exchanger 10 months ago & it was leaking, they informed me that any parts they replace are only warenteed for 90 days from the fitting date, i couldn't believe how they could get away with that, he got them back out for another 270 as it was cheaper than me doing it.
    Originally posted by southcoastrgi
    There may be two price scales then.

    I assumed that the 270 was a typo.

    All of my customers who I have advised to go with a Baxi fixed price repair, and there have been several, have actually had to pay 325, but they have all definitely had a full 12 months warranty on the entire boiler afterwards
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