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  • FIRST POST
    bokkie7975
    Ikea head office address?
    • #1
    • 5th Apr 05, 1:45 AM
    Ikea head office address? 5th Apr 05 at 1:45 AM
    Does anyone know Ikea's head office address, please?


    I bought a loft bed from Ikea 04/03/05 and after getting it 90% assembled found that the last of the fasteners ( bolt like thingys) were not in the pack.
    Phoned the helpdesk - staff apologised for the inconvenience, offered to order replacement parts to be sent or I could go back to the store & pick some up.
    We go for option 2, as the old bed had to be removed to get the new bed into the room and they are about 5 minutes away.
    Get to the store, get a stroppy assistant who tells me that she will have to order them for me as they don't have any in stock, will take maximum 7 days...
    anyway, I explain that I now have a bed that is not fit for the purpose, she says "there is nothing else I can do, I have ordered the parts......."
    I go to customer service desk and ask for complaints department - "there isn't 1, but you can fill in the feedback form and someone will contact you" ha ha ha
    Fast ( well not actually ) forward to 2 weeks later - still no contact regarding complaint form, still no fasteners, therefore still no useable bed.
    25/03/05 - I go to the "howtocomplain" website & write a letter.....
    Phone the helpdesk again, and get more apologies, lovely chaps there, agreed that the service had been unsatisfactory , couldn't check system to see progress of ordered parts but offered to re-order and advised 7-10 days delivery. Sent me a 10 gift voucher. When I asked for address to send letter of complaint, was told that I could email from their website - would get to customer service helpdesk.
    Received email next day apologising and explaining that as the store had none of the parts, they had to be sent from Sweden, 7 - 10 days maximum waiting time.
    well, here we are, now almost 5 weeks from day of purchase , with no fasteners..... and no useable bed
    Should I complain to head office? If so, how? (Can't find a physical address)
    Should I be happy with the 10 gift voucher?
    Any tips?

    Thanks in advance.
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