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  • FIRST POST
    SimonKD
    Benefit Enquiry Line and Missing JSA Payments
    • #1
    • 3rd Aug 12, 8:32 AM
    Benefit Enquiry Line and Missing JSA Payments 3rd Aug 12 at 8:32 AM
    I was supposed to get my JSA yesterday but it failed to go into the bank. I rang the Benefit Enquiry line yesterday morning (0845 6002612) and they told me it was because my evidence hadn't been put on the system (seems to happen alot at my job centre), and they would email the job centre who would call me back. Well it got to 1 and I rang back the enquiry line and it busy 10 minutes later I hung up then again at 2, 3, and 5. Tried it again this morning and still busy, is there a big problem with payment causing this mass of phonecalls or is it just a problem with the phone number?
Page 1
  • Galore82
    • #2
    • 12th May 14, 10:52 PM
    • #2
    • 12th May 14, 10:52 PM
    Personal independence payment
    0844-414-8605

    ATOS Healthcare
    0844-414-8603

    Disability living allowance
    0844-414-8613

    Pension DWP
    0844-414-8615

    Citizens Advice
    0844-414-8619

    Working tax credit
    0844-414-8609

    Care Allowance Unit
    0345 608 4321

    Benefit fraud
    0800 854 440

    JSA Claims
    0844-414-8621

    ESA Claims
    0345-806-8545

    Child benefits
    0844-414-8623

    New claims 0800 055 6688
    • MarilynMosby
    • By MarilynMosby 10th Feb 16, 6:49 AM
    • 3 Posts
    • 0 Thanks
    MarilynMosby
    • #3
    • 10th Feb 16, 6:49 AM
    • #3
    • 10th Feb 16, 6:49 AM
    The Job seeker Allowance is sanctioned for a period of time only. The payment within this period can be desisted due to the violation of the agreements that you were liable to carry out as a JSA receiver. Also if your JSA has been stopped and you are facing troubles due to that you can apply for ‘Hardship Funds’ which is the reduced form of JSA amount.Here's the dedicated contact number for JSA – 0870 174 7010.
    • Diary
    • By Diary 10th Feb 16, 8:31 AM
    • 305 Posts
    • 310 Thanks
    Diary
    • #4
    • 10th Feb 16, 8:31 AM
    • #4
    • 10th Feb 16, 8:31 AM
    If you're sure you haven't been sanctioned, and they wouldn't necessarily tell you, then another option is to revisit your job centre and ask why your evidence wasn't put on the system.

    The call centre is not useful for anything but the simplest of calls which you're isn't. If you can't go to your job centre phone them back and ask (insist) for a call back from the benefits delivery centre.
    If this doesn't work and don't get your hopes up complain loudly in writing to your local job centres address.
    • NYM
    • By NYM 10th Feb 16, 8:37 AM
    • 2,403 Posts
    • 4,083 Thanks
    NYM
    • #5
    • 10th Feb 16, 8:37 AM
    • #5
    • 10th Feb 16, 8:37 AM
    This is a very old thread that MarilynMosby resurrected for some odd reason...
    • Diary
    • By Diary 10th Feb 16, 11:36 AM
    • 305 Posts
    • 310 Thanks
    Diary
    • #6
    • 10th Feb 16, 11:36 AM
    • #6
    • 10th Feb 16, 11:36 AM
    Ahhhh...I should have checked.
    Last edited by Diary; 10-02-2016 at 4:04 PM.
    • Ian011
    • By Ian011 13th Feb 16, 11:59 PM
    • 981 Posts
    • 505 Thanks
    Ian011
    • #7
    • 13th Feb 16, 11:59 PM
    • #7
    • 13th Feb 16, 11:59 PM
    The Job seeker Allowance is sanctioned for a period of time only. The payment within this period can be desisted due to the violation of the agreements that you were liable to carry out as a JSA receiver. Also if your JSA has been stopped and you are facing troubles due to that you can apply for ‘Hardship Funds’ which is the reduced form of JSA amount.Here's the dedicated contact number for JSA – 0870 174 ****.
    Originally posted by MarilynMosby
    The above number is not an official number for JSA. It is a Call Connection Service run by a third-party. It's a premium rate number with a 13p per minute Service Charge which goes to the connection service. Calls to this number cost up to 25p per minute from landlines or up to 58p per minute from mobiles. Calls to the official JSA 03 number are inclusive from landlines and from mobiles, else charged at 'geographic rate' - the same as for 01 and 02.

    On 26 December 2013, the Cabinet Office published guidance for government departments and their agencies and other public services advising them to swap their 084 and 087 lines over to cheaper 03 numbers.

    All 084, 087 and 09 numbers are premium rate. The premium is the additional Service Charge paid to the benefit of the called party and their telecoms provider.

    Most public services have swapped their 084 or 087 lines over to the matching 034 or 037 number, else adopted a new 0300 number. Check their official website for the correct 03 numbers to call.
    Last edited by Ian011; 14-02-2016 at 12:01 AM.
    • paragon909
    • By paragon909 12th Apr 16, 2:02 PM
    • 1,007 Posts
    • 982 Thanks
    paragon909
    • #8
    • 12th Apr 16, 2:02 PM
    • #8
    • 12th Apr 16, 2:02 PM
    Yet again this thread has been bumped.... People really need to start looking at the dates of threads before posting, And posting old phone numbers that don't get used. DWP have moved to 0345 numbers.

    You seem to keep bumping this post....
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