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  • FIRST POST
    alibeee
    Tax credit helpline...avoiding the 0345 number
    • #1
    • 18th Jul 12, 10:09 AM
    Tax credit helpline...avoiding the 0345 number 18th Jul 12 at 10:09 AM
    I'm fuming! Trying to avoid unneccesary call charges I searched and found the alternative Tax Credit Helpline landline number with area code (01355 359007).

    Once through to an advisor I was informed that they knew I had used the overseas number and converted it which, apparently, I'm not allowed to do and was told to redial using 0345 300 3900. I explained that all British companies have to have a contactable number with area code and requested it. My request was flatly refused.

    Has anyone please got an alternative number and/or had a similar experience?
Page 1
    • georgiasdragons
    • By georgiasdragons 18th Jul 12, 11:39 AM
    • 522 Posts
    • 175 Thanks
    georgiasdragons
    • #2
    • 18th Jul 12, 11:39 AM
    Number
    • #2
    • 18th Jul 12, 11:39 AM
    Ive never had trouble with this number and always get straight through as well. This was on MSE a while ago
    0191 206 1385
    • poppasmurf_bewdley
    • By poppasmurf_bewdley 18th Jul 12, 12:10 PM
    • 4,550 Posts
    • 4,632 Thanks
    poppasmurf_bewdley
    • #3
    • 18th Jul 12, 12:10 PM
    • #3
    • 18th Jul 12, 12:10 PM
    I'm fuming! Trying to avoid unneccesary call charges I searched and found the alternative Tax Credit Helpline landline number with area code (01355 359007).

    Once through to an advisor I was informed that they knew I had used the overseas number and converted it which, apparently, I'm not allowed to do and was told to redial using 0345 300 3900. I explained that all British companies have to have a contactable number with area code and requested it. My request was flatly refused.

    Has anyone please got an alternative number and/or had a similar experience?
    Originally posted by alibeee
    Any number beginning with 03 costs the same to ring as a number starting 01 or 02 even from a mobile phone, and is included in bundled minutes with all telephone and mobile companies. So if you have free minutes, you can use them to call an 03 number.
    SIR WINSTON S. CHURCHILL: WE HAVE OUR OWN DREAM AND OUR OWN TASK. WE ARE WITH EUROPE, BUT NOT OF IT. WE ARE LINKED BUT NOT COMBINED. WE ARE INTERESTED AND ASSOCIATED BUT NOT ABSORBED. IF BRITAIN MUST CHOOSE BETWEEN EUROPE AND THE OPEN SEA, SHE MUST ALWAYS CHOOSE THE OPEN SEA.
    • flight747
    • By flight747 19th Jul 12, 12:07 PM
    • 497 Posts
    • 179 Thanks
    flight747
    • #4
    • 19th Jul 12, 12:07 PM
    • #4
    • 19th Jul 12, 12:07 PM
    Any number beginning with 03 costs the same to ring as a number starting 01 or 02 even from a mobile phone, and is included in bundled minutes with all telephone and mobile companies. So if you have free minutes, you can use them to call an 03 number.
    Originally posted by poppasmurf_bewdley

    I have BT Unlimited Plan and call tax credit on 0345 300 3900 last month to renewal and was charged £1.27 for this call. I had contact BT and they say it free calls from landline starting with 01, 02 and 03 except special rate number 0345 such as Tax Credit is chargable!

    So, it not FREE calls!!!!
    • Icequeen99
    • By Icequeen99 19th Jul 12, 12:59 PM
    • 3,041 Posts
    • 2,100 Thanks
    Icequeen99
    • #5
    • 19th Jul 12, 12:59 PM
    • #5
    • 19th Jul 12, 12:59 PM
    I have BT Unlimited Plan and call tax credit on 0345 300 3900 last month to renewal and was charged £1.27 for this call. I had contact BT and they say it free calls from landline starting with 01, 02 and 03 except special rate number 0345 such as Tax Credit is chargable!

    So, it not FREE calls!!!!
    Originally posted by flight747
    I made 3 calls to the 0345 helpline number in the last month ranging from 8 minutes to 17 minutes. I am on the BT anytime plan and it shows £0.00 next to all of them.

    Maybe you should speak to BT again?

    IQ
    • Owain Moneysaver
    • By Owain Moneysaver 19th Jul 12, 1:02 PM
    • 6,597 Posts
    • 6,735 Thanks
    Owain Moneysaver
    • #6
    • 19th Jul 12, 1:02 PM
    • #6
    • 19th Jul 12, 1:02 PM
    I have BT Unlimited Plan and call tax credit on 0345 300 3900 last month to renewal and was charged £1.27 for this call. I had contact BT and they say it free calls from landline starting with 01, 02 and 03 except special rate number 0345 such as Tax Credit is chargable!

    So, it not FREE calls!!!!
    Originally posted by flight747
    0345 is not a special rate number.

    Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 calls.

    These rules apply to calls from any type of line including mobile, BT, other fixed line or payphone
    OFCOM

    However if the call lasted longer than 1 hour you may be charged as only calls less than 1 hour are inclusive on most BT packages.
    Wins and Freebies: τøøτhραṡτε, τεα-τøώεl
    • Rodders53
    • By Rodders53 19th Jul 12, 1:15 PM
    • 289 Posts
    • 188 Thanks
    Rodders53
    • #7
    • 19th Jul 12, 1:15 PM
    • #7
    • 19th Jul 12, 1:15 PM
    0345 would be free with some other telephony providers on an unlimited anytime plan. Consider changing supplier?

    BT's pricing plan (dowloadable as a pdf) shows some 0345 calls will be free while others charged??? A bit too complicated and confusing for me to spend a long time studying, though!
    Last edited by Rodders53; 19-07-2012 at 1:17 PM.
    • flight747
    • By flight747 19th Jul 12, 1:19 PM
    • 497 Posts
    • 179 Thanks
    flight747
    • #8
    • 19th Jul 12, 1:19 PM
    • #8
    • 19th Jul 12, 1:19 PM
    I made 3 calls to the 0345 helpline number in the last month ranging from 8 minutes to 17 minutes. I am on the BT anytime plan and it shows £0.00 next to all of them.

    Maybe you should speak to BT again?

    IQ
    Originally posted by Icequeen99
    Thanks I had spoken to BT and they found the number 0345 300 3900 is not a special rate number and BT had refunded me £1.27 with a 38 minutes call to Tax Credits Helpline and BT had apology to me. And say that calling to 0345 300 3900 is free call within 59 minutes of BT Unlimited Plan inclusive.
  • alexdohe
    • #9
    • 12th Dec 12, 2:19 PM
    01355 359007
    • #9
    • 12th Dec 12, 2:19 PM
    Try this then +44 1355 359007, It worked fine for me.
    • HOWMUCH
    • By HOWMUCH 25th May 13, 11:11 AM
    • 1,205 Posts
    • 8,716 Thanks
    HOWMUCH
    Try 02890 538192 if you use it at evenings and Saturday then your calls from BT will be free
  • star_xx
    I am not happy as I am with Virgin just checked their prices and from the cost it is being charged quite high
    connection fee # 14.94
    per min day or night # 9.94
    I can't afford make these kind of calls, was told to go to the jobcentre use their hot phone, that ok if you can get there.
  • lishalinski
    this number works for me on Virgin 0191 206 1385
    thanks to Georgia's dragon. OFCOM... how come Virgin are charging for an 0345 number? when are you going to do something about their draconian 0845 charges???
  • frames1_uk
    Try this then +44 1355 359007, It worked fine for me.
    Originally posted by alexdohe
    Just tried that one, they asked where I was calling from, when I said where, they said the number was only for customers living overseas that were in receipt of tax credits ie armed forces and to call the 0345 number.
    • sheeps68
    • By sheeps68 11th Jun 13, 4:12 PM
    • 628 Posts
    • 502 Thanks
    sheeps68
    £2.70 for a 30 min call yesterday afternoon to renew. I'm with Virgin (landline) but don't have day time package so cost was not as bad as I feared.
    Last edited by sheeps68; 11-06-2013 at 4:32 PM.
    • Icequeen99
    • By Icequeen99 11th Jun 13, 4:23 PM
    • 3,041 Posts
    • 2,100 Thanks
    Icequeen99
    £2.70 for a 30 min call yesterday afternoon to renew. I'm with Virgin but don't have day time package so cost was not as bad as I feared.
    Originally posted by sheeps68
    Is that a Virgin mobile or landline?

    IQ
  • frames1_uk
    10 minutes on hold already, but as far as I can deduce, this 0345 number is included in my mobile minutes package.
    • sheeps68
    • By sheeps68 11th Jun 13, 4:31 PM
    • 628 Posts
    • 502 Thanks
    sheeps68
    Is that a Virgin mobile or landline?

    IQ
    Originally posted by Icequeen99
    Its a Landline
  • frames1_uk
    16 minutes on hold already....
    • sue1976
    • By sue1976 11th Jun 13, 8:11 PM
    • 488 Posts
    • 171 Thanks
    sue1976
    16 minutes on hold already....
    Originally posted by frames1_uk
    I can't even get through to speak to someone. I've tried 3 times yesterday and went through all the different option numbers to be finally told 'I'm sorry we can't take your call now, please call again later". I dread to think how much it's cost me so far.
  • maira
    I can't even get through to speak to someone. I've tried 3 times yesterday and went through all the different option numbers to be finally told 'I'm sorry we can't take your call now, please call again later". I dread to think how much it's cost me so far.
    Originally posted by sue1976
    Same with me! I have tried so many times for the past couple of days and I cannot get to speak to a live person!
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