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Tax credit helpline...avoiding the 0345 number
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# 1
alibeee
Old 18-07-2012, 10:09 AM
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Default Tax credit helpline...avoiding the 0345 number

I'm fuming! Trying to avoid unneccesary call charges I searched and found the alternative Tax Credit Helpline landline number with area code (01355 359007).

Once through to an advisor I was informed that they knew I had used the overseas number and converted it which, apparently, I'm not allowed to do and was told to redial using 0345 300 3900. I explained that all British companies have to have a contactable number with area code and requested it. My request was flatly refused.

Has anyone please got an alternative number and/or had a similar experience?
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# 2
georgiasdragons
Old 18-07-2012, 11:39 AM
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Default Number

Ive never had trouble with this number and always get straight through as well. This was on MSE a while ago
0191 206 1385
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# 3
poppasmurf_bewdley
Old 18-07-2012, 12:10 PM
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Default

Quote:
Originally Posted by alibeee View Post
I'm fuming! Trying to avoid unneccesary call charges I searched and found the alternative Tax Credit Helpline landline number with area code (01355 359007).

Once through to an advisor I was informed that they knew I had used the overseas number and converted it which, apparently, I'm not allowed to do and was told to redial using 0345 300 3900. I explained that all British companies have to have a contactable number with area code and requested it. My request was flatly refused.

Has anyone please got an alternative number and/or had a similar experience?
Any number beginning with 03 costs the same to ring as a number starting 01 or 02 even from a mobile phone, and is included in bundled minutes with all telephone and mobile companies. So if you have free minutes, you can use them to call an 03 number.



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# 4
flight747
Old 19-07-2012, 12:07 PM
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Quote:
Originally Posted by poppasmurf_bewdley View Post
Any number beginning with 03 costs the same to ring as a number starting 01 or 02 even from a mobile phone, and is included in bundled minutes with all telephone and mobile companies. So if you have free minutes, you can use them to call an 03 number.

I have BT Unlimited Plan and call tax credit on 0345 300 3900 last month to renewal and was charged 1.27 for this call. I had contact BT and they say it free calls from landline starting with 01, 02 and 03 except special rate number 0345 such as Tax Credit is chargable!

So, it not FREE calls!!!!
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# 5
Icequeen99
Old 19-07-2012, 12:59 PM
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Quote:
Originally Posted by flight747 View Post
I have BT Unlimited Plan and call tax credit on 0345 300 3900 last month to renewal and was charged 1.27 for this call. I had contact BT and they say it free calls from landline starting with 01, 02 and 03 except special rate number 0345 such as Tax Credit is chargable!

So, it not FREE calls!!!!
I made 3 calls to the 0345 helpline number in the last month ranging from 8 minutes to 17 minutes. I am on the BT anytime plan and it shows 0.00 next to all of them.

Maybe you should speak to BT again?

IQ
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# 6
Owain Moneysaver
Old 19-07-2012, 1:02 PM
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Quote:
Originally Posted by flight747 View Post
I have BT Unlimited Plan and call tax credit on 0345 300 3900 last month to renewal and was charged 1.27 for this call. I had contact BT and they say it free calls from landline starting with 01, 02 and 03 except special rate number 0345 such as Tax Credit is chargable!

So, it not FREE calls!!!!
0345 is not a special rate number.

Quote:
Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and must count towards any inclusive minutes in the same way as 01 and 02 calls.

These rules apply to calls from any type of line including mobile, BT, other fixed line or payphone
OFCOM

However if the call lasted longer than 1 hour you may be charged as only calls less than 1 hour are inclusive on most BT packages.
Wins and Freebies: ττhραṡτε, τεα-τώεl
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# 7
Rodders53
Old 19-07-2012, 1:15 PM
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0345 would be free with some other telephony providers on an unlimited anytime plan. Consider changing supplier?

BT's pricing plan (dowloadable as a pdf) shows some 0345 calls will be free while others charged??? A bit too complicated and confusing for me to spend a long time studying, though!

Last edited by Rodders53; 19-07-2012 at 1:17 PM.
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# 8
flight747
Old 19-07-2012, 1:19 PM
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Quote:
Originally Posted by Icequeen99 View Post
I made 3 calls to the 0345 helpline number in the last month ranging from 8 minutes to 17 minutes. I am on the BT anytime plan and it shows 0.00 next to all of them.

Maybe you should speak to BT again?

IQ
Thanks I had spoken to BT and they found the number 0345 300 3900 is not a special rate number and BT had refunded me 1.27 with a 38 minutes call to Tax Credits Helpline and BT had apology to me. And say that calling to 0345 300 3900 is free call within 59 minutes of BT Unlimited Plan inclusive.
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# 9
alexdohe
Old 12-12-2012, 2:19 PM
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Default 01355 359007

Try this then +44 1355 359007, It worked fine for me.
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# 10
HOWMUCH
Old 25-05-2013, 11:11 AM
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Try 02890 538192 if you use it at evenings and Saturday then your calls from BT will be free
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# 11
star_xx
Old 28-05-2013, 2:50 PM
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I am not happy as I am with Virgin just checked their prices and from the cost it is being charged quite high
connection fee # 14.94
per min day or night # 9.94
I can't afford make these kind of calls, was told to go to the jobcentre use their hot phone, that ok if you can get there.
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# 12
lishalinski
Old 29-05-2013, 1:43 PM
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Default this number works for me on Virgin 0191 206 1385

thanks to Georgia's dragon. OFCOM... how come Virgin are charging for an 0345 number? when are you going to do something about their draconian 0845 charges???
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# 13
frames1_uk
Old 11-06-2013, 3:58 PM
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Quote:
Originally Posted by alexdohe View Post
Try this then +44 1355 359007, It worked fine for me.
Just tried that one, they asked where I was calling from, when I said where, they said the number was only for customers living overseas that were in receipt of tax credits ie armed forces and to call the 0345 number.
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# 14
sheeps68
Old 11-06-2013, 4:12 PM
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2.70 for a 30 min call yesterday afternoon to renew. I'm with Virgin (landline) but don't have day time package so cost was not as bad as I feared.

Last edited by sheeps68; 11-06-2013 at 4:32 PM.
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# 15
Icequeen99
Old 11-06-2013, 4:23 PM
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Originally Posted by sheeps68 View Post
2.70 for a 30 min call yesterday afternoon to renew. I'm with Virgin but don't have day time package so cost was not as bad as I feared.
Is that a Virgin mobile or landline?

IQ
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# 16
frames1_uk
Old 11-06-2013, 4:30 PM
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10 minutes on hold already, but as far as I can deduce, this 0345 number is included in my mobile minutes package.
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# 17
sheeps68
Old 11-06-2013, 4:31 PM
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Quote:
Originally Posted by Icequeen99 View Post
Is that a Virgin mobile or landline?

IQ
Its a Landline
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# 18
frames1_uk
Old 11-06-2013, 4:36 PM
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16 minutes on hold already....
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# 19
sue1976
Old 11-06-2013, 8:11 PM
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Quote:
Originally Posted by frames1_uk View Post
16 minutes on hold already....
I can't even get through to speak to someone. I've tried 3 times yesterday and went through all the different option numbers to be finally told 'I'm sorry we can't take your call now, please call again later". I dread to think how much it's cost me so far.
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# 20
maira
Old 17-06-2013, 12:14 PM
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Quote:
Originally Posted by sue1976 View Post
I can't even get through to speak to someone. I've tried 3 times yesterday and went through all the different option numbers to be finally told 'I'm sorry we can't take your call now, please call again later". I dread to think how much it's cost me so far.
Same with me! I have tried so many times for the past couple of days and I cannot get to speak to a live person!
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