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The AA 'gold membership, what it is??
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# 1
zebrastripesrule
Old 02-07-2012, 9:53 PM
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Default The AA 'gold membership, what it is??

My AA renewal has come through and they have upgraded me (for free apparently) to a gold member to recognise my loyalty. However my renewal fee has rocketed, 60+ more than if i was joining as a new member, doest sound much like loyalty rewards to me!).

There doesnt seem to be too much information on the website other than 'enhancements' to your membership.

Does anyone know what the extras are, and are they worth it?? Otherwise i may cancel and rejoin/join the RAC.

thanks
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# 2
vax2002
Old 02-07-2012, 9:56 PM
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Call them up and tell them you are leaving unless they can match the price on-line to new members, make it very clear they have little time to persuade you as you have already a quote from the RAC.
trust me they will drop the price.
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# 3
zebrastripesrule
Old 02-07-2012, 10:08 PM
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I was intending to try that. I did this last year, and they dropped the price, as we hadn't called them out... however this year they have been called out. I was just intrigued as to what the free ugrades are...
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# 4
steve4mandy
Old 02-07-2012, 10:09 PM
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Myself and my father hold a family policy with the AA, had the same problem as you, renewal for both was approx 180 with the Gold Membership, phoned at first to downgrade cover to recovery & relay as we already had this, if not we were going to leave, after a little wrangling he let us keep the Gold Membership for 105 (52.50 each), to answer your question as to what the upgraded membership really gives you, god only knows, but at that price we ripped his arm off.

Good Luck
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# 5
steve4mandy
Old 02-07-2012, 10:10 PM
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I also had a 45 mile tow home off the motorway, (cambelt snapped).
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# 6
aliasojo
Old 02-07-2012, 10:17 PM
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AA upgraded our membership too...and the renewal cost jumped by 70.

Quick phone call later and we'd shed the 'free' extras that we didn't want or need and went back to the cover we had previously and at new customer cost.

Can't remember what all the extras were though.

Btw, I call them every year to get them to drop their renewal cost whether we've called them out during the year or not.
Herman. MP for all!
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# 7
thesolent
Old 19-07-2012, 12:32 PM
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Join Date: Jul 2012
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Default AA Gold Membership Upgrade - Beware!!

I too had my renewal notice through for payment by direct debit. For my 19 years loyalty I was being upgraded to Gold membership. The annual subscription had gone up by 126, yes that's right, 70% increase! I called them and they agreed to honour last year's fee. How many people just signed their cards and didn't notice the massive increase?
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# 8
EdGasket
Old 19-07-2012, 1:01 PM
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RAC are much better imho. If you want recovery and don't mind paying and claiming back afterwards, AutoAid are good at 38 for a couple per annum.
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# 9
hotassun
Old 28-11-2012, 10:50 PM
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Post Its on their web site!

I don't know if its any use but I found this on the web site:

www-theaa-com/breakdown-cover/membership-benefits/new-members.jsp

AA Silver and Gold Membership

Breakdown cover for up to 3 other people living with you who are under 17
Access to a legal advice helpline for all your personal legal matters
Technical advice from the specialist advisors used by our AA Patrols
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# 10
wallbash
Old 28-11-2012, 11:15 PM
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So its a an expensive piece of complete rubbish .
Just tell the AA , the price you paid last year , and to 'shove' their extra's
I vote Tory , admired Margaret Thatcher, read the Daily Mail.Concerned about allowing Europe more power.
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# 11
1jim
Old 29-11-2012, 6:46 AM
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Have any of you guys looked into Autoaid?
So much cheaper than aa/rac and good feedback.reviews as well
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# 12
Mrs Imp
Old 29-11-2012, 1:12 PM
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Nowhere on my renewal letter did it say that Gold membership would cost more than standard membership. There was even a breakdown of the price on the letter, which only mentioned the cover we usually get.

I think it's a bit wrong of them to charge us an extra 50 for something we haven't even requested.

They might be getting a letter from me very shortly. Grrrrr
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# 13
harveybobbles
Old 29-11-2012, 1:45 PM
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I spoke to someone who worked for the AA and each year when a policy is due to be renewed, they put the price up by a few quid.

I was told that 50% of people never check their direct debits or statements and the AA get the higher price then.

But 99% of the time if you phone up to queery it, they will drop it back down to last years price.
DCA's have no legal powers - their threats are empty and full of the words might, may, could, consider, recommend..
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# 14
schoolrunmum
Old 29-11-2012, 7:15 PM
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Rac put my price up for renewal, so I checked out the price of a new members,and rang them up and asked for that. After a bit of to and fro-ing they gave me that price, and covered my 17 yr old too..don't ask, you don't get..oh, and I had called them out several times that year!
Debt-free...and staying that way...
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# 15
kazzieg
Old 29-11-2012, 8:07 PM
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Had my renewal through from the AA today, and they want 268.15 for two of us. Neither of us have called them out for the last year.
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# 16
1jim
Old 29-11-2012, 8:12 PM
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I honestly don't get it, why do you guys use aa/rac. Autoaid will cover You and partners car for the year for 38. Highly rated and recommended on this site. Simple price, no messing each year with giving you new levels of cover and then dropping it back down when you phone. I know you have to pay and claim back if you breakdown but we have a credit card just for this very purpose...the reviews all say that turnaround time is fast so no worries about actually having to "pay the bill". In the years we have used Autoaid for cover we have saved a small fortune as we used to use a combination of aa/rac/green flag as we went with whoever was the cheapest.
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# 17
Blackjack Davy
Old 30-11-2012, 12:35 PM
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I had the same "gold" membership card crap, doesn't seem to provide much extra. They wanted to nearly double my membership from what I paid last year (online offer is nearly half what the renewal cost)

So I phone them up saying I wasn't prepared to pay that price and after them giving me the blurb about I was covered for this and that blah blah and what great cover it was blah blah they offered me cover for the "reduced price" of 40. When I pointed out it was only 32 online she said she'd have to go away and talk to someone... spent 10 minutes waiting... she finally said it ok and would sort it out at 32.

She then went on a long sales pitch where I got barely get a word in going on about extended cover and household cover blah blah blah almost had to hang up on her.

What a pain. I'm seriously considering whether to cancel for good next year and go with an organisation less... pushy.
Blessed are the geeks, for they shall inherit the Internet.
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# 18
reeac
Old 30-11-2012, 12:47 PM
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Quote:
Originally Posted by kazzieg View Post
Had my renewal through from the AA today, and they want 268.15 for two of us. Neither of us have called them out for the last year.
Had my renewal through- I joined in 1996 when we were away from home and the car refused to start. AA man couldn't cure it but I joined rather than pay his fee [forget the sums involved]. We've never needed to call on their services since but more importantly I don't like the subscription being open to haggling so I've cancelled and told the lady the reasons. When we joined the AA it was was a club. It then demutualised in 1999, then was bought by Centrica and then merged with Saga to become primarily a money-making machine rather than a service to motorists.

PS the car eventually started - it was eventually diagnosed as due to a dirt encrusted crankshaft position sensor. Warm starts and general running were fine but cold starts were dodgey
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# 19
Purbeckfossil
Old 16-12-2012, 5:29 PM
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Default Rip-off Gold Membership

I don't think I will be a member much longer if this is the way they treat customers!

Like others, we were informed that we have been "upgraded" to GOLD and our premium increased from 161 to 340-ish for a family of 4 at the same address. SO, the wife rang, told them to stuff it, and they came down to 211. They also pointed out that we could get 2 days free European cover 3x a year. So, some payback then. Well, NO!!! Called them up to activate and book, having already checked cost online (83 for 13 days travelling in France) only to receive quote of 131 - Outrageous. Asked the lady to deduct Parts & Labour and it reduced to 91. Asked her to deduct 2 days free cover and she said it had already been deducted. I asked for 2 days reduction off the 83 I was quoted online. She said I could not have both. Either I took her telephone quote or I could book online which included a 30% discount.

So, do I feel like a valued customer - like hell I do!
(1) The premium we are paying for GOLD has gone from 161 to 211
(2) At no point in my conversation was I offered European cover without Parts & Labour until I specifically asked.
(3) I could have got the membership for 211 online with a 10 Amazon voucher (probably only valid for baked beans or similar)

I will certainly be looking elsewhere next time after many decades of membership. I understand some bank accounts offer inclusive Breakdown cover, which works out cheaper, even after the annual fee.

Tread carefully, in my opinion, or you end up with some nasty stuff on your sole!
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# 20
DonnyDave
Old 16-12-2012, 5:30 PM
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My renewal is due in a few days time. Last month I received my renewal letter informing me that it would be 122 and that this will be collected automatically.

The attached "Gold Membership" card, which should be 24 carat, says that this will cover Roadside and Relay only. In the 10+ years I've been driving I've always had Roadside, Relay and Homestart.

Last year Homestart was complementary (so it says on the card) and so they've quietly dropped it. The cover last year cost 42 and this was after the AA phoned me and offered a lower price to the 127 on the renewal notice. So there was no need to spend time shopping around and I didn't have to ring them.

This year it looks as though I must act to avoid being robbed blind. This really does annoy me as I'd be happy to accept a non-rip-off renewal price meaning that I need do no further work researching prices and so on.

I haven't called them out since 2008 when my vehicle was taken 35 miles to my home on a low-loader.

Last edited by DonnyDave; 16-12-2012 at 5:36 PM.
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