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  • FIRST POST
    • MSE Tony
    • By MSE Tony 29th Jun 12, 3:51 PM
    • 60Posts
    • 11Thanks
    MSE Tony
    HolidaySafe Travel Insurance - Your Feedback
    • #1
    • 29th Jun 12, 3:51 PM
    HolidaySafe Travel Insurance - Your Feedback 29th Jun 12 at 3:51 PM
    Hi,

    Thanks for visiting.

    We have recently added the HolidaySafe Premier travel policy to our New Travel Insurance guide.

    As this insurer is a new option - offering good cover levels - your feedback is important to us.

    Please let us know what you think.

    Have you used or contacted them, made a claim, is it is missing anything or just general feedback on the insurer.

    Hit 'Reply' to discuss or ask a question.

    Thanks.

    MSE Tony

    If you spot a rate change that we haven't already mentioned or added into articles or tips, Please send me a PM about it



    Get Martin's Free Money Saving Tips E-mail at www.moneysavingexpert.com/tips
    Last edited by MSE Tony; 04-07-2012 at 11:16 AM.
Page 13
    • Quentin
    • By Quentin 18th Mar 17, 10:36 PM
    • 31,063 Posts
    • 15,093 Thanks
    Quentin
    Surely if they decide not to continue cover it's them cancelling not me.
    Originally posted by anitagibbs
    Post 239 edited to correct the typo
    • pendomer1
    • By pendomer1 29th Mar 17, 12:45 PM
    • 4 Posts
    • 1 Thanks
    pendomer1
    HolidaySafe claim problems
    I have never had to make a claim on travel insurance before, but earlier this year I had to cancel a trip because I was diagnosed with a partly detached retina on the day of travel and was told I should not fly.
    I sent all supporting information required (receipts, doctors letters, evidence of what was non-refundable, credit card statements, etc) and my claim was referred to a claims company: TCF.
    They have consistently blocked my claim insisting that I need to provide a 'Cancellation Invoice' for each element of the claim. No doubt easy if you book a tour through one UK company. Not so easy if you booked online directly with small Asian airlines.
    Maybe I have just been unlucky, but when my policy comes up for renewal with HS I shall be looking carefully for an insurer that has a better reputation for claims handling - even if I have to pay out a little more for it.
  • Holidaysafe Representative
    Hi pendomer1,

    Thank you for your review, my name is Amber and I am the Brand Manager for Holidaysafe.

    I am so sorry to hear about your injury, and that you've had problems dealing with our appointed claims handler.

    If you could email your details to Holidaysafe@infinityinsurance.co.uk, I will personally speak to the claims team on your behalf to discuss how we can move this forward for you.

    Kind regards,

    Amber
    Official Company Representative
    I am the official company representative of Holidaysafe. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • neoless
    • By neoless 29th Mar 17, 2:01 PM
    • 26 Posts
    • 1 Thanks
    neoless
    I do not know. I always do an international health insurance in the firm that deals with this. She assures me the help because is cooperating with medical centres of those countries that I visit.
    Once I got splinters in the nail at the beach in Thailand. I had wonderful help at the hospital in Bangkok. Otherwise I would have wrung space price, and may even refuse to treat if the disease is not fatal.
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