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Natwest Technical Issues
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# 381
Stumpy
Old 22-06-2012, 10:12 AM
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Not sure if anyone has posted it, by the way, but there is a new (to me) message up at Natwest:

Quote:
Important Information for our customers – message timed at 07.10 on 22 June 2012

Unfortunately we are once again experiencing technical issues with our systems and account balances have not updated properly overnight. This means where money has gone into a customers account, there may be a delay in it appearing on their balance.
We can assure our customers that this problem is strictly of a technical nature and we continue to work hard to resolve this.
We also recognise this is an unacceptable inconvenience for our customers, for which we apologise.
Staff in our branches and at our call centres are ready and available to answer any questions and help where they can.
Branches open from 8am on 22 June 2012
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# 382
Becci Barnes
Old 22-06-2012, 10:13 AM
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Will NatWest compensate non-NatWest Customers who have been affected by this? Some people have their wages paid from NatWest and haven't been paid - NatWest say they will compensate their Customers but what about charges incurred by others who cannot pay their bills?
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# 383
Newdawn00
Old 22-06-2012, 10:17 AM
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My husband is saying that if it isn't fixed by say sunday (I have trouble thinking anything will be solved over a weekend) he will have to get a payday loan to tide us over until next friday. The interest on those things are phenomonal! I can't imagine being able to pay that back.
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# 384
Wyre
Old 22-06-2012, 10:21 AM
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Quote:
Originally Posted by Newdawn00 View Post
My husband is saying that if it isn't fixed by say sunday (I have trouble thinking anything will be solved over a weekend) he will have to get a payday loan to tide us over until next friday. The interest on those things are phenomonal! I can't imagine being able to pay that back.
I can't remember if you already said, but does your hubby bank with Natwest? If he does, a payday loan (please don't do it if you can avoid it!!) won't help as it will go into the account you can't access.
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# 385
Newdawn00
Old 22-06-2012, 10:23 AM
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Quote:
Originally Posted by Wyre View Post
I can't remember if you already said, but does your hubby bank with Natwest? If he does, a payday loan (please don't do it if you can avoid it!!) won't help as it will go into the account you can't access.

No he doesnt bank with natwest and I am so grateful!
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# 386
fallen121
Old 22-06-2012, 10:27 AM
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Can't get into RBS online today, seems to be the same issue.

Anyone else here use RBS Digital??
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# 387
katelina
Old 22-06-2012, 10:30 AM
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RBS Natwest and Ulster are all effected.....all owned by RBS.
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# 388
katelina
Old 22-06-2012, 10:31 AM
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Wonder if the queens bank is affected
Can just see her queueing up outside Coutts for a sub
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# 389
scattykat
Old 22-06-2012, 10:32 AM
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Quote:
Originally Posted by fallen121 View Post
Can't get into RBS online today, seems to be the same issue.

Anyone else here use RBS Digital??
I've just been able to get into my other bank account with rbs
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# 390
Wyre
Old 22-06-2012, 10:39 AM
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New Service Message





Important Information for our customers - message timed at 10:30 on 22 June



**NEW**
We are continuing to experience technical issues with our systems, which is impacting a large number of our customers. As a result, money credited to accounts overnight may not be appearing on balances today.

This problem is strictly of a technical nature and we are working hard to fix it as soon as possible. We will ensure that no customers will be permanently out of pocket as a result.

Staff in our branches and at our call centres are ready and available to answer any questions. Staff in branches will also be able to assist impacted customers who need access to cash.

We apologise to our customers for this unacceptable inconvenience. We will continue to provide regular updates throughout the day.
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# 391
scattykat
Old 22-06-2012, 10:41 AM
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Sounds right, they told me they are checking every 15mins in branch and it's hour by hour. They won't even let people put money in accounts.

If not sorted Monday I'm going to draw money out for my car tax before I get fined
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# 392
littlepinky84
Old 22-06-2012, 10:43 AM
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Quote:
Originally Posted by fallen121 View Post
Can't get into RBS online today, seems to be the same issue.

Anyone else here use RBS Digital??

I got onto RBS this am and WTC/CTC were not there. but after 8 it was
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# 393
AccyAlly
Old 22-06-2012, 10:55 AM
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Quote:
Originally Posted by terra_ferma View Post
I really feel for those people who are experiencing hardship, I don't bank with them luckily, but it could have been any bank I suppose.
I too feel sorry for all these people who bank with Natwest who it is affecting - however have a thought for us who don't bank with Natwest but are still waiting for wages which should have been paid yesterday. (We cannot go into Natwest as we don't bank with them!)

For Natwest customers if the system rectifies itself today their accounts may be back up and running, however for others like us the next BACS run will be Monday....so that will be four days without money...and counting!

I have cancelled direct debits and luckily those companies have been ok and we hopefully won't get charged by our bank - as if we did - our bank wouldn't refund the monies and I'm sure there is no way we could claim compensation from Natwest!

I also feel sorry for the small businesses who may be struggling already and this could push them further over the edge.....
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# 394
stclair
Old 22-06-2012, 10:56 AM
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Quote:
Originally Posted by Newdawn00 View Post
My husband is saying that if it isn't fixed by say sunday (I have trouble thinking anything will be solved over a weekend) he will have to get a payday loan to tide us over until next friday. The interest on those things are phenomonal! I can't imagine being able to pay that back.

You can withdraw upto £300.00 cash if you go into a branch.
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# 395
BrettMorganxD
Old 22-06-2012, 11:05 AM
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Quote:
Originally Posted by stclair View Post
You can withdraw upto £300.00 cash if you go into a branch.
will the cash be there but not showing
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# 396
Newdawn00
Old 22-06-2012, 11:08 AM
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Quote:
Originally Posted by BrettMorganxD View Post
will the cash be there but not showing
Thats what concerns me. If it is the case that the balance hasnt changed but money is there then thats one thing but if this 'glitch' has stopped money going in will they still let us have it? I can't get into my branch for about another 2 hours. I am dreading going down there for one in case they say no and then I will be stuck and 2 because I broke down on the phone and don't want o get upset in front of a full bank if I can help it.
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# 397
BBoo
Old 22-06-2012, 11:10 AM
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Quote:
Originally Posted by Becci Barnes View Post
Will NatWest compensate non-NatWest Customers who have been affected by this? Some people have their wages paid from NatWest and haven't been paid - NatWest say they will compensate their Customers but what about charges incurred by others who cannot pay their bills?
I work for the Financial Ombudsman Service and under the dispute resolution rules normally non customer's of banks cannot complain to/about that bank. The only exception is if the complaint is about a payment service, such as a transfer being made incorrectly etc.

This one is tricky as it is a result of a technical error which has meant transfers cannot be made. I'm tempted to say non customers won't be able to complain to them but they may be a bit forgiving - who knows.

We'll have to wait and see!
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# 398
huckster
Old 22-06-2012, 11:10 AM
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Is this a technical glitch or is there another financial problem affecting RBS group ?

I suppose we may or may not find out.

It was only fairly recently that Alastair Darling admitted that RBS were hours from going bust at the time of the 2008 financial crisis. This is when they were bailed out. If you see David Cameron and George Osborne running around central London, you will know it is not a technical glitch.

Anyway, luckily I took money out before the problem occurred and have enough food in the cupboard.

I feel sorry for those people who will be attending various events over the weekend e.g Hackney Festival, IOW festival and any weddings etc. If they can get money from a NatWest branch, then they will ok for spending money, but if they can't, they won't be happy.
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# 399
scattykat
Old 22-06-2012, 11:14 AM
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Quote:
Originally Posted by BrettMorganxD View Post
will the cash be there but not showing
Not sure but even if you have zero balance you can gets funds out. They will just retake it once it's sorted
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# 400
pop_gun
Old 22-06-2012, 11:14 AM
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Can a bank run be prevented by a technicial glitch which stops people from transfering money out of their accounts?

Last edited by pop_gun; 22-06-2012 at 11:36 AM.
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