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  • Stumpy
    Not sure if anyone has posted it, by the way, but there is a new (to me) message up at Natwest:

    Important Information for our customers – message timed at 07.10 on 22 June 2012

    Unfortunately we are once again experiencing technical issues with our systems and account balances have not updated properly overnight. This means where money has gone into a customers account, there may be a delay in it appearing on their balance.
    We can assure our customers that this problem is strictly of a technical nature and we continue to work hard to resolve this.
    We also recognise this is an unacceptable inconvenience for our customers, for which we apologise.
    Staff in our branches and at our call centres are ready and available to answer any questions and help where they can.
    Branches open from 8am on 22 June 2012
  • Becci Barnes
    Will NatWest compensate non-NatWest Customers who have been affected by this? Some people have their wages paid from NatWest and haven't been paid - NatWest say they will compensate their Customers but what about charges incurred by others who cannot pay their bills?
    • Newdawn00
    • By Newdawn00 22nd Jun 12, 10:17 AM
    • 32 Posts
    • 21 Thanks
    Newdawn00
    My husband is saying that if it isn't fixed by say sunday (I have trouble thinking anything will be solved over a weekend) he will have to get a payday loan to tide us over until next friday. The interest on those things are phenomonal! I can't imagine being able to pay that back.
    • Wyre
    • By Wyre 22nd Jun 12, 10:21 AM
    • 443 Posts
    • 2,497 Thanks
    Wyre
    My husband is saying that if it isn't fixed by say sunday (I have trouble thinking anything will be solved over a weekend) he will have to get a payday loan to tide us over until next friday. The interest on those things are phenomonal! I can't imagine being able to pay that back.
    Originally posted by Newdawn00
    I can't remember if you already said, but does your hubby bank with Natwest? If he does, a payday loan (please don't do it if you can avoid it!!) won't help as it will go into the account you can't access.
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    • Newdawn00
    • By Newdawn00 22nd Jun 12, 10:23 AM
    • 32 Posts
    • 21 Thanks
    Newdawn00
    I can't remember if you already said, but does your hubby bank with Natwest? If he does, a payday loan (please don't do it if you can avoid it!!) won't help as it will go into the account you can't access.
    Originally posted by Wyre

    No he doesnt bank with natwest and I am so grateful!
    • fallen121
    • By fallen121 22nd Jun 12, 10:27 AM
    • 725 Posts
    • 673 Thanks
    fallen121
    Can't get into RBS online today, seems to be the same issue.

    Anyone else here use RBS Digital??
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  • katelina
    RBS Natwest and Ulster are all effected.....all owned by RBS.
  • katelina
    Wonder if the queens bank is affected
    Can just see her queueing up outside Coutts for a sub
  • scattykat
    Can't get into RBS online today, seems to be the same issue.

    Anyone else here use RBS Digital??
    Originally posted by fallen121
    I've just been able to get into my other bank account with rbs
    • Wyre
    • By Wyre 22nd Jun 12, 10:39 AM
    • 443 Posts
    • 2,497 Thanks
    Wyre
    New Service Message





    Important Information for our customers - message timed at 10:30 on 22 June



    **NEW**
    We are continuing to experience technical issues with our systems, which is impacting a large number of our customers. As a result, money credited to accounts overnight may not be appearing on balances today.

    This problem is strictly of a technical nature and we are working hard to fix it as soon as possible. We will ensure that no customers will be permanently out of pocket as a result.

    Staff in our branches and at our call centres are ready and available to answer any questions. Staff in branches will also be able to assist impacted customers who need access to cash.

    We apologise to our customers for this unacceptable inconvenience. We will continue to provide regular updates throughout the day.
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  • scattykat
    Sounds right, they told me they are checking every 15mins in branch and it's hour by hour. They won't even let people put money in accounts.

    If not sorted Monday I'm going to draw money out for my car tax before I get fined
  • littlepinky84
    Can't get into RBS online today, seems to be the same issue.

    Anyone else here use RBS Digital??
    Originally posted by fallen121

    I got onto RBS this am and WTC/CTC were not there. but after 8 it was
    I don't suffer from insanity, I enjoy every minute

  • AccyAlly
    I really feel for those people who are experiencing hardship, I don't bank with them luckily, but it could have been any bank I suppose.
    Originally posted by terra_ferma
    I too feel sorry for all these people who bank with Natwest who it is affecting - however have a thought for us who don't bank with Natwest but are still waiting for wages which should have been paid yesterday. (We cannot go into Natwest as we don't bank with them!)

    For Natwest customers if the system rectifies itself today their accounts may be back up and running, however for others like us the next BACS run will be Monday....so that will be four days without money...and counting!

    I have cancelled direct debits and luckily those companies have been ok and we hopefully won't get charged by our bank - as if we did - our bank wouldn't refund the monies and I'm sure there is no way we could claim compensation from Natwest!

    I also feel sorry for the small businesses who may be struggling already and this could push them further over the edge.....
    • stclair
    • By stclair 22nd Jun 12, 10:56 AM
    • 6,173 Posts
    • 3,314 Thanks
    stclair
    My husband is saying that if it isn't fixed by say sunday (I have trouble thinking anything will be solved over a weekend) he will have to get a payday loan to tide us over until next friday. The interest on those things are phenomonal! I can't imagine being able to pay that back.
    Originally posted by Newdawn00

    You can withdraw upto £300.00 cash if you go into a branch.
    I Work For the RBS Group
    However Any Opinion Given On MSE Is Strictly My Own
  • BrettMorganxD
    You can withdraw upto £300.00 cash if you go into a branch.
    Originally posted by stclair
    will the cash be there but not showing
    • Newdawn00
    • By Newdawn00 22nd Jun 12, 11:08 AM
    • 32 Posts
    • 21 Thanks
    Newdawn00
    will the cash be there but not showing
    Originally posted by BrettMorganxD
    Thats what concerns me. If it is the case that the balance hasnt changed but money is there then thats one thing but if this 'glitch' has stopped money going in will they still let us have it? I can't get into my branch for about another 2 hours. I am dreading going down there for one in case they say no and then I will be stuck and 2 because I broke down on the phone and don't want o get upset in front of a full bank if I can help it.
  • BBoo
    Will NatWest compensate non-NatWest Customers who have been affected by this? Some people have their wages paid from NatWest and haven't been paid - NatWest say they will compensate their Customers but what about charges incurred by others who cannot pay their bills?
    Originally posted by Becci Barnes
    I work for the Financial Ombudsman Service and under the dispute resolution rules normally non customer's of banks cannot complain to/about that bank. The only exception is if the complaint is about a payment service, such as a transfer being made incorrectly etc.

    This one is tricky as it is a result of a technical error which has meant transfers cannot be made. I'm tempted to say non customers won't be able to complain to them but they may be a bit forgiving - who knows.

    We'll have to wait and see!
    • huckster
    • By huckster 22nd Jun 12, 11:10 AM
    • 2,651 Posts
    • 1,067 Thanks
    huckster
    Is this a technical glitch or is there another financial problem affecting RBS group ?

    I suppose we may or may not find out.

    It was only fairly recently that Alastair Darling admitted that RBS were hours from going bust at the time of the 2008 financial crisis. This is when they were bailed out. If you see David Cameron and George Osborne running around central London, you will know it is not a technical glitch.

    Anyway, luckily I took money out before the problem occurred and have enough food in the cupboard.

    I feel sorry for those people who will be attending various events over the weekend e.g Hackney Festival, IOW festival and any weddings etc. If they can get money from a NatWest branch, then they will ok for spending money, but if they can't, they won't be happy.
  • scattykat
    will the cash be there but not showing
    Originally posted by BrettMorganxD
    Not sure but even if you have zero balance you can gets funds out. They will just retake it once it's sorted
  • pop_gun
    Can a bank run be prevented by a technicial glitch which stops people from transfering money out of their accounts?
    Last edited by pop_gun; 22-06-2012 at 11:36 AM.
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