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    Help please - Madbid have taken my money
    • #1
    • 19th Apr 12, 9:38 PM
    Help please - Madbid have taken my money 19th Apr 12 at 9:38 PM
    I'm having a massive panic as Madbid (penny auction site - I know, I'm a fool to even have an account!) have charged me for 7 x 12.99 bid packages that I DID NOT purchase. The charges are logged in my 'purchase history' on the site and have come out of my bank account today. I received an e-mail from the site on Tues saying I had received a deposit in my account. I logged in later that dy to enjoy this freebie and then left it bidding automatically (a feature of the site). I came back later to see that it was still going when I should have run out of bids long before. When I looked in the 'purchase history' it showed 7 transactions for 12.99 bid packages and one package that was listed as costing 0. All of these transactions were about 2 mins apart and I hadn't even been in the room! I immediately checked my bank account to see if I'd been charged and nothing showed so I assumed these additional packages must also have been freebies. Today the charges have appeared on my bank statement and I'm furious. I'm basically worried that I have no way of proving I didn't make those transactions. I can't afford to be 90 down right now!! Advice would be greatly appreciated. (I've e-mailed them already stating all this and asking for a refund but haven't heard back yet and can't call customer service until tomorrow).
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