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  • FIRST POST
    • xxdeebeexx
    • By xxdeebeexx 18th Apr 12, 8:09 PM
    • 1,900Posts
    • 1,237Thanks
    xxdeebeexx
    help please police central e-crime unit virus removal
    • #1
    • 18th Apr 12, 8:09 PM
    help please police central e-crime unit virus removal 18th Apr 12 at 8:09 PM
    Hi a friend has asked me to help remove police central e-crime unit virus from their sons netbook. There was no antivirus so I have installed malwarebytes and have tried to instal AVG and Antivir but it won't let me. I can get it running in safety mode but that's about it.

    Malwarebytes finds a trojan...deletes it and when it's scanned again it finds another one. It has been scanned 4 times each time there is no improvement.

    tia

    dx
Page 1
    • rmg1
    • By rmg1 18th Apr 12, 8:24 PM
    • 2,742 Posts
    • 698 Thanks
    rmg1
    • #2
    • 18th Apr 12, 8:24 PM
    • #2
    • 18th Apr 12, 8:24 PM
    From what I've seen on here, Malwarebytes does it's best work in normal mode.
    Will it run like that?
    Flagellation, necrophilia and bestiality - Am I flogging a dead horse?

    Any posts are my opinion and only that. Please read at your own risk.
    • xxdeebeexx
    • By xxdeebeexx 18th Apr 12, 8:26 PM
    • 1,900 Posts
    • 1,237 Thanks
    xxdeebeexx
    • #3
    • 18th Apr 12, 8:26 PM
    • #3
    • 18th Apr 12, 8:26 PM
    From what I've seen on here, Malwarebytes does it's best work in normal mode.
    Will it run like that?
    Originally posted by rmg1
    No, as soon as it boots up the screen freezes with the warning.

    dx
    • rmg1
    • By rmg1 18th Apr 12, 8:27 PM
    • 2,742 Posts
    • 698 Thanks
    rmg1
    • #4
    • 18th Apr 12, 8:27 PM
    • #4
    • 18th Apr 12, 8:27 PM
    Then I'm sorry to say this is above my level of expertise and I'd better leave it to one of the more experienced bods on here.
    Flagellation, necrophilia and bestiality - Am I flogging a dead horse?

    Any posts are my opinion and only that. Please read at your own risk.
    • xxdeebeexx
    • By xxdeebeexx 18th Apr 12, 8:30 PM
    • 1,900 Posts
    • 1,237 Thanks
    xxdeebeexx
    • #5
    • 18th Apr 12, 8:30 PM
    • #5
    • 18th Apr 12, 8:30 PM
    Then I'm sorry to say this is above my level of expertise and I'd better leave it to one of the more experienced bods on here.
    Originally posted by rmg1
    you and me both!

    Gosh DH offered my services to his friend... I think he wanted me out of the way so that he could have a quiet evening watching the football!

    dx
    • rmg1
    • By rmg1 18th Apr 12, 8:31 PM
    • 2,742 Posts
    • 698 Thanks
    rmg1
    • #6
    • 18th Apr 12, 8:31 PM
    • #6
    • 18th Apr 12, 8:31 PM
    Just to get ready, can you post the Malwarebytes log?
    Flagellation, necrophilia and bestiality - Am I flogging a dead horse?

    Any posts are my opinion and only that. Please read at your own risk.
    • john1
    • By john1 18th Apr 12, 8:40 PM
    • 364 Posts
    • 199 Thanks
    john1
    • #7
    • 18th Apr 12, 8:40 PM
    • #7
    • 18th Apr 12, 8:40 PM
    This may help http://support.microsoft.com/kb/129972



    And try the following Note you need to download on none infected computer initially to copy program


    Install Windows Defender Offline Beta

    Windows Defender Offline Beta is a malware tool desgined to remove hard to eliminate viruses that start before Windows boots. To use Windows Defender Offline Beta, follow the steps below:

    On a non-infected computer, visit: http://windows.microsoft.com/en-US/windows/what-is-windows-defender-offline

    Click Download the 32 bit version or Download the 64 bit version depending on which version of Windows you are running. If you're unsure of which version of Windows you are running, visit: http://windows.microsoft.com/en-US/windows7/find-out-32-or-64-bit

    When prompted, click Save As. Save the file to a removable media source, such as a DVD, CD, or USB drive.

    On the infected computer, insert the DVD, CD, or USB drive and restart the computer.

    When prompted, press the key to choose boot options, such as F12, F5, or F8, depending on your BIOS.

    Use the arrow key to scroll to the drive containg the Windows Defender Offline Beta file. The computer will start Windows Defender Offline Beta, which will immediatley start scanning for malware.
    • xxdeebeexx
    • By xxdeebeexx 18th Apr 12, 8:44 PM
    • 1,900 Posts
    • 1,237 Thanks
    xxdeebeexx
    • #8
    • 18th Apr 12, 8:44 PM
    • #8
    • 18th Apr 12, 8:44 PM
    Just to get ready, can you post the Malwarebytes log?
    Originally posted by rmg1
    I would have to save to a memory stick, I think, an post on my computer

    I am doing a 5th scan now and will see what happens.
    I am scanning in safe mode though ?

    dx
  • dogmaryxx
    • #9
    • 18th Apr 12, 8:53 PM
    • #9
    • 18th Apr 12, 8:53 PM
    Found this solution

    1. Use another PC to connect the Internet and download Combofix.(Blue Download Button)
    2. Take the USB flash drive/memory stick and transfer your program there.
    3. Reboot your infected PC and start pressing F8 as soon as machine becomes active.
    4. Choose ‘Safe mode with command prompt’.
    5. Stick the USB flash drive with Combofix into your infected machine and launch.Wait until it finishes.
    6. Reboot PC, update anti-virus program you regularly use and scan your PC
    • xxdeebeexx
    • By xxdeebeexx 18th Apr 12, 10:09 PM
    • 1,900 Posts
    • 1,237 Thanks
    xxdeebeexx
    !!
    Found this solution

    1. Use another PC to connect the Internet and download Combofix.(Blue Download Button)
    2. Take the USB flash drive/memory stick and transfer your program there.
    3. Reboot your infected PC and start pressing F8 as soon as machine becomes active.
    4. Choose ‘Safe mode with command prompt’.
    5. Stick the USB flash drive with Combofix into your infected machine and launch.Wait until it finishes.
    6. Reboot PC, update anti-virus program you regularly use and scan your PC
    Originally posted by dogmaryxx
    Thanks. This did the trick!!


    dx
  • waddler_8
    Post the combofix log found at the root of the system drive - usually C:\combofix.txt
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