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My Virgin Media - View your package and downgrade online ?
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# 1
Ogre De Flamme
Old 29-02-2012, 10:41 PM
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Join Date: Dec 2010
Posts: 72
Default My Virgin Media - View your package and downgrade online ?

It says on the website that VM customers can View your package and upgrade online.

Can you also stop taking services this way ?

Please can VM customers with experience answer.
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# 2
Old 29-02-2012, 11:01 PM
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Join Date: Apr 2008
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From my experience you can upgrade online but to downgrade you need to contact them.
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# 3
Ogre De Flamme
Old 01-03-2012, 7:33 PM
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Posts: 72

Is there any messaging system once logged in or a contact form that one can only access once logged in?

Last edited by Ogre De Flamme; 01-03-2012 at 8:57 PM. Reason: blugh
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# 4
Old 02-03-2012, 5:01 PM
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Join Date: Feb 2011
Posts: 180

You can't really upgrade online either. The view package/upgrade screen is way out of date in terms of the packages available and prices are not shown. There is a message that says somebody will contact you within 48 hours if you submit the form. Virgin Media do not respond to email. I'm afraid to change anything you have to brave hold hell.
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