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  • FIRST POST
    Former MSE Rose
    PPI Reclaiming Discussion Part 5
    • #1
    • 28th Feb 12, 4:40 PM
    PPI Reclaiming Discussion Part 5 28th Feb 12 at 4:40 PM



    Hi all, this thread is for discussing the
    PPI Reclaiming
    article.

    This is Part 5 of the discussion, as the last one was so long (read parts one, two, three and four). To discuss or ask a question about this article, click 'post reply'.

    To read about non FOS claims read this thread.
    Report and read success stories in this thread
    .

    Please remember:

    We're often quite laid back about discussion threads as this is a community after all.

    I'm afraid in the case of the PPI Reclaiming thread we're really going to have to ask you to keep the discussion on topic though, so that people can find the relevant information quickly and easily.

    If you do start making like-minded friends on here and would like to carry on chatting about what you did at the weekend/what you ate for dinner etc, that's fine, but the best way to do that is to go to our local pub the MoneySavers Arms where anything and everything is chatted about, start a thread there, then pop a link in here and suggest you all head over to there to chat.

    Thanks,

    MSE Rose
Page 474
    • Nasqueron
    • By Nasqueron 10th Apr 17, 8:41 PM
    • 4,182 Posts
    • 2,309 Thanks
    Nasqueron
    I have been trying to reclaim PPI from Volkswagon Financial Services. They directed my claim to the dealership that dealt with me.
    Originally posted by Art.Lup
    That is technically correct, the dealer sold it so they have liability though if it was a VW dealer you could still complain to VW if the dealer had ceased trading

    They have declined my claim on the grounds that it is greater than 6 years ago and that I am claiming "thre years after I realised (or should have realised) that there was a problem" quoting FCA rule DISP 2.8.2 (????).
    Originally posted by Art.Lup
    The financial world has rules, 6 years from taking out the product or 3 years from knowing you had reason to complain, whichever is longer. If the firm notified you more than 3 years ago, or you cancelled it, they can time bar it. You could take this to the FOS who will check if they have done it correctly, it would depend what proof the dealership have that this time-bar is valid. If it is valid, your complaint it over.

    My claim is based on the fact the the PPI provided me with sickness cover and no assessment was made on what my needs were at the time the PPI was "talen out" (I was already maximally covered).

    Do I go back to them (although they have said this is their final response) or will I get anywhere with the Ombudsman?

    Thanks in advance
    Originally posted by Art.Lup
    That complaint is irrelevant, PPI was not an advised sale so doesn't have to look into things like that. I am not sure what "maximally covered" is meant to be, if you had say civil service level benefits then you may win on that for a car loan as it's a shorter term debt without serious issues if you default.

    If they have time barred it all you can do is ask the FOS to check this is valid. If it is, the complaint is over
    • Art.Lup
    • By Art.Lup 10th Apr 17, 9:23 PM
    • 2 Posts
    • 0 Thanks
    Art.Lup

    If the FOS agreed that the timebar has been applied correctly, then they will not be allowed to look at your complaint. So, the focus at the moment is whether they are applying the timebar correctly or not. hence my question on what they have stated as the trigger for the 3 year clock (and I repeat that they must be a specific trigger - firms that apply it correctly state what the trigger was in their complaint responses).
    Originally posted by dunstonh
    Dunstonh many thanks for your response. This is their justification.
    1. That they have on record a document I have signed in June 2006 that clearly states that an element of the credit contains PPI
    2. That there has been extensive publicity of PPI mis-selling paticularly in 2010 and 2011 that by June 2011 I was or should have been aware that I had potential cause for complaint
    Interestingly, their letter is dated "Tuesday 20th January, 2015" (I used Resolver to initiate my claim on 2.3.17).
    • dunstonh
    • By dunstonh 10th Apr 17, 10:33 PM
    • 87,313 Posts
    • 52,487 Thanks
    dunstonh
    Go straight to the ombudsman. That reason for the timebar will not work. They cannot use the publicity element. It is not a specific trigger and it fails the criteria to trigger the timebar clock ticking.

    I would expect the FOS to agree
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. Different people have different needs and what is right for one person may not be for another. If you feel an area discussed may be relevant to you, then please seek advice from a Financial Adviser local to you.
    • marie0421
    • By marie0421 13th Apr 17, 10:32 AM
    • 1 Posts
    • 1 Thanks
    marie0421
    PPI problem
    Hi I am new to this forum lark so apologies if somethings wrong.

    I recently made a PPI claim against Halifax who my mortgage was with. I have all their paperwork and paid an insurance on the account every month of about £13.

    Halifax have got back to me and said that a financial services company sold me the product so I cannot claim off Halifax and they've closed the complaint.

    They suggest I contact the financial services company.

    Is this correct even though the payments were paid to Halifax?
    HELP
    • dunstonh
    • By dunstonh 13th Apr 17, 10:50 AM
    • 87,313 Posts
    • 52,487 Thanks
    dunstonh
    Hi I am new to this forum lark so apologies if somethings wrong.

    I recently made a PPI claim against Halifax who my mortgage was with. I have all their paperwork and paid an insurance on the account every month of about £13.

    Halifax have got back to me and said that a financial services company sold me the product so I cannot claim off Halifax and they've closed the complaint.

    They suggest I contact the financial services company.

    Is this correct even though the payments were paid to Halifax?
    HELP
    Originally posted by marie0421
    Why would the payments be made to the Halifax if they did not sell the product?
    Halifax are correct. You cannot complain to them about something they did not arrange. That is a bit like complaining to Tesco about something you bought in ASDA.

    What is the insurance for? £13pm sounds a bit low for MPPI. That size of premium is more typical of life assurance.

    Why are you complaining? Most people take out insurances to cover their mortgage. Its one of the reasons why most MPPI complaints fail. The successful complaint rate against brokers/advisers on MPPI is very low. The UK's largest mortgage broker network (who arrange around 1 in 5 mortgages in the UK) had fewer than 30 cases against them at the FOS for the last 6 month period. PPI is not really seen as a mortgage broker/adviser issue. Sure there will be some but the volumes are very low. So, why do you think you buck the trend?
    Finally, when did you buy it? This is important as regulation for brokers/advisers started in Jan 2005. Banks have to go back further but brokers/advisers do not.
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. Different people have different needs and what is right for one person may not be for another. If you feel an area discussed may be relevant to you, then please seek advice from a Financial Adviser local to you.
    • minniemoo76
    • By minniemoo76 13th Apr 17, 6:28 PM
    • 7 Posts
    • 0 Thanks
    minniemoo76
    Unsure as to if we have a claim
    Hi all

    Wanted to get some advice please

    Was helping my Mum sort through her warbrobes and we came across lots of old paperwork. Found 3 lloyds old loans and 3 Halifax loans with ppi over 10 years and we found confirmation on a statement and on old bank statements. Various loans for a car kitchen etc
    So I took martins advice and sent the letters to the banks
    They have now responded with a huge question are to fill in
    Not sure what information is important for the decision?

    At the time my mum was a widow, she worked full Tim, received a widows pension from the government and had a private pension through my dad. She had 10 weeks sick pay and no mortgage and had pep savings etc
    On the forms we found the boxes for ppi were already ticked
    She was a widow and can't remember anyone telling her it was an option

    Does anyone think she has a good case?
    We are quite intimated by the size of the application form
    And some answers she can't remember

    Any help so very much appreciated

    Thanks in advance
    • Moneyineptitude
    • By Moneyineptitude 13th Apr 17, 6:59 PM
    • 18,366 Posts
    • 8,602 Thanks
    Moneyineptitude
    Not sure what information is important for the decision?
    Originally posted by minniemoo76
    Just answer the questionnaire as fully and honestly as you can.
    On the forms we found the boxes for ppi were already ticked
    Originally posted by minniemoo76
    This won't have been the case at the outset. Only online applications had pre-populated boxes which were deemed unfair.
    • dunstonh
    • By dunstonh 13th Apr 17, 7:49 PM
    • 87,313 Posts
    • 52,487 Thanks
    dunstonh
    On the forms we found the boxes for ppi were already ticked
    It is not possible to have pre-ticked on paper forms. What likely happened is that it was agreed to be had and they selected the options on screen and then printed the form.
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. Different people have different needs and what is right for one person may not be for another. If you feel an area discussed may be relevant to you, then please seek advice from a Financial Adviser local to you.
    • Dannydude
    • By Dannydude 15th Apr 17, 10:59 AM
    • 2 Posts
    • 2 Thanks
    Dannydude
    Barclaycard Ppi
    Hi all new to posting on here just thought I'd share my ongoing experience.
    First a bit of back ground, my father passed away at Christmas and on clearing out the family home I found paper work for old accounts from my youth.
    The first one I've put a complaint into is Barclays for a Barclaycard dating to 1999. I submitted a complaint online 2 weeks ago and received a letter this morning saying they will contact me by 29/5/2017 but I could track the progress online using their "track it" page.
    I logged onto track it and it says my complaint has been investigated and a final response sent all in 2 days 😳😳 .
    Will know just have to wait and see.
    • sillygoose
    • By sillygoose 15th Apr 17, 12:51 PM
    • 3,620 Posts
    • 3,129 Thanks
    sillygoose
    Hi,

    Never thought I would need this section as I was sure we had never had PPI..

    but we are clearing the loft and I just found a binder of statements for a Lloyds credit card my wife had and each one has 'Cardholder Protection Plan' charges on.

    The statements are from Jan 94 to Feb 98, there may be some older ones around but I have not found them yet.

    Having read the various guides on here, I get the impression I could go straight to attempting a claim?

    The sums are relatively small per month but there are a lot of them, would a claim be for the simple sum of the payments at 1994 money or include an element of interest or compensation?

    Thank you.
    • Nasqueron
    • By Nasqueron 15th Apr 17, 4:29 PM
    • 4,182 Posts
    • 2,309 Thanks
    Nasqueron
    Hi,

    Never thought I would need this section as I was sure we had never had PPI..

    but we are clearing the loft and I just found a binder of statements for a Lloyds credit card my wife had and each one has 'Cardholder Protection Plan' charges on.

    The statements are from Jan 94 to Feb 98, there may be some older ones around but I have not found them yet.

    Having read the various guides on here, I get the impression I could go straight to attempting a claim?

    The sums are relatively small per month but there are a lot of them, would a claim be for the simple sum of the payments at 1994 money or include an element of interest or compensation?

    Thank you.
    Originally posted by sillygoose
    You can make a complaint directly yes, just provide your complaint details, evidence (send copies, not originals e.g. a work contract if you are saying you had company benefits that mean PPI was pointless or a record of you signing on if you were unemployed) and post it off.

    If they agree you are miss-sold you get a refund of the premiums, any attendant interest (where you would have been in credit if not for the PPI) plus 8% simple (not compound) interest
    • MIKE770
    • By MIKE770 16th Apr 17, 5:54 PM
    • 66 Posts
    • 13 Thanks
    MIKE770
    Capital one ppi
    Can you claim back PPI even if a claim was made say in 2007/8?
    • IAmWales
    • By IAmWales 16th Apr 17, 5:58 PM
    • 280 Posts
    • 600 Thanks
    IAmWales
    Can you claim back PPI even if a claim was made say in 2007/8?
    Originally posted by MIKE770
    In theory, yes, dependent on your reason for complaint.
    • dunstonh
    • By dunstonh 16th Apr 17, 6:31 PM
    • 87,313 Posts
    • 52,487 Thanks
    dunstonh
    Can you claim back PPI even if a claim was made say in 2007/8?
    Originally posted by MIKE770
    You can complain if you have made a complaint. However, your complaint reasons are going to be restricted. You cant say you were not eligible or that you didnt know about it. You may not be able to say you didnt need it.

    If your complaint is successful, the firm can deduct the amount paid out under the claim from the refund.
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. Different people have different needs and what is right for one person may not be for another. If you feel an area discussed may be relevant to you, then please seek advice from a Financial Adviser local to you.
    • Moneyineptitude
    • By Moneyineptitude 16th Apr 17, 11:04 PM
    • 18,366 Posts
    • 8,602 Thanks
    Moneyineptitude
    Can you claim back PPI even if a claim was made say in 2007/8?
    Originally posted by MIKE770
    Do you mean you actually claimed on the policy? Or do you mean you complained about it in 2007/8?

    If you mean that you complained and were rejected, then the answer is that you can only revisit the complaint if you have found compelling new evidence which was not part of your original expression of concern.
    Last edited by Moneyineptitude; 17-04-2017 at 12:03 AM.
    • Dannydude
    • By Dannydude 18th Apr 17, 3:21 PM
    • 2 Posts
    • 2 Thanks
    Dannydude
    Barclaycard ppi
    So I filled in an online form regarding my historic Barclaycard from 2002 on 3rd April 2017, my limit was only £300 but I thought I would claim my Ppi back and I have now received an offer £417 all in about a fortnight.... Woohoo
    • lynasjacqueline
    • By lynasjacqueline 19th Apr 17, 8:59 PM
    • 2 Posts
    • 0 Thanks
    lynasjacqueline
    Yorkshire bank ppi redress from 2013
    So, this is a strange one! I claimed ppi was miss sold on a loan from Yorkshire bank many years ago in April 2013, the complaint was up held and I received frm memory a pay out of £800 ish a few weeks later. I closed that account and moved house forgetting about it. In march this year I got a letter to say that this redress was potentially incorrect and requesting up to date contact details to discuss it with me, as they requested I took driving liscence etc to local branch to confirm update details. I heard nothing so 4 weeks later rang to see what was happening, they claimed that have sent a letter to my current address( I definately didn't receive anything as you can imagine I was looking out for it!) They refused to discuss the details on the phone but agreed to resend the offer letter. It arrived today, it makes no sense what so ever! The first page has my details and states Iam due more compensation. It sites 9 account numbers they have reinvestigated, the following pages titled appendix one show a summary of the redress due for 15 different account numbers, the name on page one of the appendix is also not mine. The sums involved for this customer are really quite large and initially before I realised it wasn't referring to me I became quite excited! Getting to the last page is an acceptance form which once again has my details on and the loan account nos mentioned on the first page and an offer for compensation amounting to £1462.88. It states I had only 21 days to accept this offer from the date it was issued which ended today. I guess I have a number issues, can I trust the final page offer letter is actually related to me? Can They enforce the 21 day rule given today is the first time I saw it? What should I do about the massive breach of data protection, I now possess all the account nos and name of another customer! Iam wondering if he got my original offer letter dated 28th march!
    Has anyone else been in a similar position or got any advise?
    • zx81
    • By zx81 19th Apr 17, 9:10 PM
    • 11,221 Posts
    • 11,180 Thanks
    zx81
    Contact them and ask for clarity.
    • SiestaSte
    • By SiestaSte 22nd Apr 17, 11:52 AM
    • 1 Posts
    • 0 Thanks
    SiestaSte
    Hello, I hope I've posted this correctly (new to this site).
    I made a PPI claim against Santander, I received a letter(03rd April 17), stating that they recently contacted me with a final settlement . I have NEVER received such an offer.
    I contacted them by phone and told me my claim had been successful and they would sent out another settlement offer.

    In the meantime I've sent letters, emailed and called them three times, on every occasion they keep telling me they will send out another settlement figure for me to return.
    On Friday 21st April 17,I received the same letter saying they cannot trace that I've replied to their settlement offer, therefore we are not able to make the payment offered.

    I NEVER yet received an offer in writing, so how can return something I've never had?
    I try to explain this to Santander and all they say is, we will send a letter out.

    Find it strange, I receive letters to say they haven't had a reply from me, yet I can never receive their settlement figure to reply to!
    Don't know what else to do?
    Can anyone please help?

    Thanks!
    • Ck35
    • By Ck35 22nd Apr 17, 12:08 PM
    • 2 Posts
    • 0 Thanks
    Ck35
    I know I had a loan with HSBC but don't have account details is there a way to find this? I don't have any paperwork but want to check if I can claim ppi. Everywhere I look I need to known my account number unless I go through an agent which I would rather not do.
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