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0345 calls
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# 1
Old 17-02-2012, 5:39 PM
MoneySaving Convert
Join Date: Dec 2005
Posts: 72
Default 0345 calls

Hope someone can help with a query about Post Office phone call rates. I need to ring the tax credits office and it now has a 0345 number. I have a Post Office phone and broadband deal, and checked their website to find out the cost of 0345 calls. I could find no reference to them, as they are not listed in the evening and weekend packages of inlcusive calls.So I then rang their customer service number, and was firstly told that they are included but was then told that they are not included in the packages, and that they cost 5p per min. I feel rather unsure of the changing advice I was given. Can anyone confirm what the position is?
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# 2
Old 17-02-2012, 7:14 PM
Deliciously Dedicated Diehard MoneySaving Devotee
Join Date: Jan 2005
Location: Essex
Posts: 10,961

Calls to ANY 03 number must be charged at the same rate as an 01 or 02 number.

Hence, if you have 01 & 02 inclusive calls, 03 calls will be inclusive calls too.
Much of the advice on residential telephony I have given over the past 9 years or so is now gradually being overtaken by changes in the retail market. Hence, I have now deleted links to my previous 'pearls of wisdom'. I sincerely hope they helped save some of you money.
I will continue to help with Orchid programming whenever possible.
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# 3
Old 17-02-2012, 8:51 PM
MoneySaving Convert
Join Date: Dec 2005
Posts: 72

Thanks Heinz.
I do have inclusive calls for 01 - 03 numbers, but I was thrown by the conflicting advice I was given. The initial advice was as you said, but she then said that as it was a non-geographic number, and neither a 0845 or a 0870 number, it was not included in the inclusive calls.
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# 4
Old 18-02-2012, 4:22 AM
Serious MoneySaving Fan
Join Date: Aug 2008
Posts: 1,321

"National and local calls that begin with an 01, 02 or 03 prefix are inclusive for 60 minutes in the Evening and Weekend charge periods. After 60 minutes calls are charged at 5.36p per minute."
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