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Purple or Blue Debit card with Natwest Select A/C ?
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# 161
RICK...
Old 13-09-2012, 3:23 PM
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I've been reading this thread out of curiosity and had no idea that the colour determines what sort of card you have.

I opened a current account with them around two years ago and have always had a blue card, but around 2 months ago I got a letter from them with a new purple card, which I wasn't expecting.

I have no idea why they sent it, as I never applied for a new one or reported mine lost? My blue card wasn't due to expire until mid 2013.

It begins 4751 30 - so does that mean it's an offline one? I couldn't use my old blue one at fuel pumps etc.
This thread has me so pumped, I headbutted my dog and we both screamed.
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# 162
fullauth
Old 13-09-2012, 3:41 PM
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Quote:
Originally Posted by RICK... View Post
I've been reading this thread out of curiosity and had no idea that the colour determines what sort of card you have.

I opened a current account with them around two years ago and have always had a blue card, but around 2 months ago I got a letter from them with a new purple card, which I wasn't expecting.

I have no idea why they sent it, as I never applied for a new one or reported mine lost? My blue card wasn't due to expire until mid 2013.

It begins 4751 30 - so does that mean it's an offline one? I couldn't use my old blue one at fuel pumps etc.
AIUI if you're with Natwest and you've been given a purple debit card (also known as a ServiceCard) then you have a full offline card that will be authorised in any Chip & PIN transaction - be it in a supermarket, on a train, at a 'Pay@Pump' or an aircraft at 30,000ft.

It does seem though, that some Natwest customers have received blue debit cards, yet these do work offline too. Bizarre scheme really, considering if you're using your debit card in any situation, you would require/assume to have money in your account. If you didn't you couldn't pay.
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# 163
stclair
Old 13-09-2012, 3:53 PM
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Quote:
Originally Posted by dr_adidas01 View Post
The only one's that are a different shade of blue are the ones attached to the private banking accounts. As mine is dark blue with silver visa debit logo and a silver RBS logo and private banking written on it.

My two ordinary ones look identical to my friends key account one, except the first 4 digits on my card are different.
When they was first introduced the online and offline cards was two different shades of blue. Plus there also used be a cashcard available aswell.

However they may not be that way now im presuming from your comment.
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Last edited by stclair; 13-09-2012 at 4:07 PM.
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# 164
ArturCrown
Old 01-10-2012, 10:43 PM
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Hi, I got a blue Visa Debit 4751 27 card
I got and advantage gold account for 2 years already with 'excellent' credit score.

I came to branch today to ask for a purple card and the staff haven't got a clue! They ordered me a replacement card, Visa Debit Full Auth
does it mean I would get a purple offline card!
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# 165
jen245
Old 02-10-2012, 7:46 AM
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Quote:
Originally Posted by ArturCrown View Post
Hi, I got a blue Visa Debit 4751 27 card
I got and advantage gold account for 2 years already with 'excellent' credit score.

I came to branch today to ask for a purple card and the staff haven't got a clue! They ordered me a replacement card, Visa Debit Full Auth
does it mean I would get a purple offline card!
No, full auth is the blue card.
Debt free and staying that way!
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# 166
ArturCrown
Old 05-10-2012, 12:57 AM
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I'm wondering, NatWest Maestro used to be off-line card, now its changed to Visa Debit and purple Visa is off-line, and blue one is online (used to be Solo), what about Maestro cards in Yorkshire or Clydesdale Banks, are this Maestro off-line cards? Are generally all Maestro are offline cards? and thats why they were skipped first by HSBS than by RBS Group and literally all big chain banks are now got reed of maestro?
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# 167
shadamehr
Old 15-04-2013, 10:47 AM
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Just to share my tale...

Been with NatWest for a number of years, along with the Coop Bank too as a "second bank account". Both accounts were Basic/Step/CashMinder Credit RESTRICTED accounts due to an ongoing IVA at that time.

Our IVA was completed successfully last August, so last month I decided to apply for a Lloyds TSB Account, as the Coop were useless, taking ages to deduct funds for items purchased, then blaming the Retailer for being slow to make the request to deduct, only for me to ring the retailers and find they had ALREADY received the money - it was Coop who were slow in actually deducting from my own account.

And I was successful in getting a Lloyds TSB Current account, including Cheque Book and Visa Debit Card.

The first thing I then did was go along to my local Asda Auto-mat Pay at Pump Petrol Station... and found that the Lloyds TSB Debit Card worked FINE. This being for the first time ever with me, as Asda are invariably always a lot cheaper for fuel in my area, but for the last five years I've been unable to use it on my limited NatWest Card.

So now having a "Full featured" account, I went along to NatWest with a view to closing my account. When I explained why, and what Lloyds had done, the Advisor said "let us see what we can do".

He correctly explained to me that a Credit RESTRICTED Select or Select Silver (as mine was) Account simply cannot be upgraded ever, but that a separate application for a new account is needed.

He banged my details into the magic "Computer Says Yes or No" Machine, and told me that computer was saying YES to a FULL CREDIT Account, and more importantly, to Full Authority Visa Debit Card (though now having read all these posts, I wonder if he really actually knew that, or whether this was a presumption on his part). But I was clear at every step of the way - my only interest, and indeed my only reason for being prepared to open the new account, was so that I could finally use my card at Pay at Pump, like my new Lloyds TSB Card now allows - so they couldn't have been made clearer what the rationale was for this.

So imagine my surprise when my new Debit Card arrives, after myself and my partner informing our various employers and part time jobs of our new Payroll Mandate Details, only to then find a BLUE NW Visa Debit Card arrives with the online only Card BIN number 4800 27 exactly the same as our existing limited account!

And, just like others on here, when ringing telephone banking, they were useless - they insisted there was only one type of card, and that ALL NatWest Cards bore this number scheme now, and that the card WOULD work at Pay at Pump etc therefore. Of course, with the PIN not yet having arrived, I was unable to put it to the absolute test.

So after our return from a week in Scotland to our PIN numbers, my partner and I went along to Asda Petrol Station, and found out for certain that the card DOES NOT work. Just as I knew it wouldn't.

I tested my Lloyds TSB one again, and it worked fine.

So I came home and rang Telephone Banking, who said "you need to go into Branch to have them fix this"... the same Branch we had already been to earlier that day to change the default PINS. Grrr...

We went along to the Branch, and for the avoidance of doubt, the Assistant got the full Branch Manager to come out and investigate.

He checked our account, and confirmed we were entitled to a Full Authority Card (his words, whatever this actually means on NatWest's systems that he can see). So he told the Assistant to re-order us replacement cards, but requesting "Full Authority" Cards.

This is where we are at now, but I have every reason to suspect that when the new cards arrive, they will be Blue not Purple once again, as having read all these posts, it seems the card you get on account opening, is the card the magic computer deems you entitled to, irrespective of what any Branch Manager says or thinks in store.

If so, then NatWest are going to be on the receiving end of one mighty complaint, as at every single stage, it has been clearly explained to NatWest WHY this application was made and agreed to, WHAT the sole purpose of it was for - "A Full Authority Card", and at every stage of this, NatWest have stated that it is showing that I AM entitled to a Full Authority Card that can be used at Pay at Pump etc.

My worry and belief now of course, being that they can't even SEE this themselves in Branch, as it is up to magic computer later, to decide WHICH card gets issued.

So either they have messed up in sending the wrong card, which is an error on their part...

OR, they have messed up entirely, and got me to go through all the hassle of opening up a whole new account (we were in Branch an hour and a half to do this), supplying all our employers with a new account number, and had us change all our DD's, all for absolutely NO REASON at all, as they were giving us completely WRONG information all along at every step of the way, and we are not actually entitled to a Purple Card at all, and everything we have done has been a complete and utter waste of considerable time, effort, and hassle.

When this is the end result, then it's well past time NatWest trained and properly informed their staff of what they can and can't do, and what they can and can't actually see etc.

So I await the replacement card arrival to confirm this or not, but my money is on a Blue one yet again, and NatWest having made a major boo-boo here.

I hope StClair is still around to offer his/her view, but I suspect it will be much like my own, and that NatWest have repeatedly sold us a completely false promise, and all the hassle that has gone with it... And my partner and I will yet again have to upset our employers with yet more new wage mandate details. The larger companies are ok with this, but the smaller ones we work for won't be too pleased, as this is a lot of hassle for small organisations to have to keep doing.

Grrrr...

EDIT JUST TO ADD:

For clarity when I keep referring to "Full Authority Cards" I am aware that a Blue Card CAN also sometimes actually be a "Full AUthority Card" as is Purple too (in all cases for Purple). The actual difference is Blue is ONLINE only (can be 'checked' there and then) whereas the Purple one is Offline, and thus can be used where a check cannot be made at the actual time, such as Pay and Pump, Planes, etc etc.

MY issue is that even BANK MANAGERS do not understand the distinction, and that when saying I want a Card that allows me to use it at Pay at Pump, they then say I am entitled to this, as they understand a "Full Authority Card" to mean it can be used at such places.

This is NOT what Full Authority seems to mean, and as a result, with all NatWest Staff and even Managers thinking that "Full Authority" means "Can be used anywhere including offline" when this is not what it means at all, then they are giving customers entirely WRONG information, which in turn means false hopes, and in my case, actual repeated false PROMISES!

Comes to something when the customers know more than NatWest Staff and Bank Managers, and we are having to train THEM. This is so very wrong....

Last edited by shadamehr; 15-04-2013 at 10:56 AM. Reason: As explained above
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# 168
dr_adidas01
Old 15-04-2013, 11:18 AM
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Join Date: Apr 2008
Location: United Kingdom, Manchesterford
Posts: 977
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Quote:
Originally Posted by shadamehr View Post
Just to share my tale...

Been with NatWest for a number of years, along with the Coop Bank too as a "second bank account". Both accounts were Basic/Step/CashMinder Credit RESTRICTED accounts due to an ongoing IVA at that time.

Our IVA was completed successfully last August, so last month I decided to apply for a Lloyds TSB Account, as the Coop were useless, taking ages to deduct funds for items purchased, then blaming the Retailer for being slow to make the request to deduct, only for me to ring the retailers and find they had ALREADY received the money - it was Coop who were slow in actually deducting from my own account.

And I was successful in getting a Lloyds TSB Current account, including Cheque Book and Visa Debit Card.

The first thing I then did was go along to my local Asda Auto-mat Pay at Pump Petrol Station... and found that the Lloyds TSB Debit Card worked FINE. This being for the first time ever with me, as Asda are invariably always a lot cheaper for fuel in my area, but for the last five years I've been unable to use it on my limited NatWest Card.

So now having a "Full featured" account, I went along to NatWest with a view to closing my account. When I explained why, and what Lloyds had done, the Advisor said "let us see what we can do".

He correctly explained to me that a Credit RESTRICTED Select or Select Silver (as mine was) Account simply cannot be upgraded ever, but that a separate application for a new account is needed.

He banged my details into the magic "Computer Says Yes or No" Machine, and told me that computer was saying YES to a FULL CREDIT Account, and more importantly, to Full Authority Visa Debit Card (though now having read all these posts, I wonder if he really actually knew that, or whether this was a presumption on his part). But I was clear at every step of the way - my only interest, and indeed my only reason for being prepared to open the new account, was so that I could finally use my card at Pay at Pump, like my new Lloyds TSB Card now allows - so they couldn't have been made clearer what the rationale was for this.

So imagine my surprise when my new Debit Card arrives, after myself and my partner informing our various employers and part time jobs of our new Payroll Mandate Details, only to then find a BLUE NW Visa Debit Card arrives with the online only Card BIN number 4800 27 exactly the same as our existing limited account!

And, just like others on here, when ringing telephone banking, they were useless - they insisted there was only one type of card, and that ALL NatWest Cards bore this number scheme now, and that the card WOULD work at Pay at Pump etc therefore. Of course, with the PIN not yet having arrived, I was unable to put it to the absolute test.

So after our return from a week in Scotland to our PIN numbers, my partner and I went along to Asda Petrol Station, and found out for certain that the card DOES NOT work. Just as I knew it wouldn't.

I tested my Lloyds TSB one again, and it worked fine.

So I came home and rang Telephone Banking, who said "you need to go into Branch to have them fix this"... the same Branch we had already been to earlier that day to change the default PINS. Grrr...

We went along to the Branch, and for the avoidance of doubt, the Assistant got the full Branch Manager to come out and investigate.

He checked our account, and confirmed we were entitled to a Full Authority Card (his words, whatever this actually means on NatWest's systems that he can see). So he told the Assistant to re-order us replacement cards, but requesting "Full Authority" Cards.

This is where we are at now, but I have every reason to suspect that when the new cards arrive, they will be Blue not Purple once again, as having read all these posts, it seems the card you get on account opening, is the card the magic computer deems you entitled to, irrespective of what any Branch Manager says or thinks in store.

If so, then NatWest are going to be on the receiving end of one mighty complaint, as at every single stage, it has been clearly explained to NatWest WHY this application was made and agreed to, WHAT the sole purpose of it was for - "A Full Authority Card", and at every stage of this, NatWest have stated that it is showing that I AM entitled to a Full Authority Card that can be used at Pay at Pump etc.

My worry and belief now of course, being that they can't even SEE this themselves in Branch, as it is up to magic computer later, to decide WHICH card gets issued.

So either they have messed up in sending the wrong card, which is an error on their part...

OR, they have messed up entirely, and got me to go through all the hassle of opening up a whole new account (we were in Branch an hour and a half to do this), supplying all our employers with a new account number, and had us change all our DD's, all for absolutely NO REASON at all, as they were giving us completely WRONG information all along at every step of the way, and we are not actually entitled to a Purple Card at all, and everything we have done has been a complete and utter waste of considerable time, effort, and hassle.

When this is the end result, then it's well past time NatWest trained and properly informed their staff of what they can and can't do, and what they can and can't actually see etc.

So I await the replacement card arrival to confirm this or not, but my money is on a Blue one yet again, and NatWest having made a major boo-boo here.

I hope StClair is still around to offer his/her view, but I suspect it will be much like my own, and that NatWest have repeatedly sold us a completely false promise, and all the hassle that has gone with it... And my partner and I will yet again have to upset our employers with yet more new wage mandate details. The larger companies are ok with this, but the smaller ones we work for won't be too pleased, as this is a lot of hassle for small organisations to have to keep doing.

Grrrr...

EDIT JUST TO ADD:

For clarity when I keep referring to "Full Authority Cards" I am aware that a Blue Card CAN also sometimes actually be a "Full AUthority Card" as is Purple too (in all cases for Purple). The actual difference is Blue is ONLINE only (can be 'checked' there and then) whereas the Purple one is Offline, and thus can be used where a check cannot be made at the actual time, such as Pay and Pump, Planes, etc etc.

MY issue is that even BANK MANAGERS do not understand the distinction, and that when saying I want a Card that allows me to use it at Pay at Pump, they then say I am entitled to this, as they understand a "Full Authority Card" to mean it can be used at such places.

This is NOT what Full Authority seems to mean, and as a result, with all NatWest Staff and even Managers thinking that "Full Authority" means "Can be used anywhere including offline" when this is not what it means at all, then they are giving customers entirely WRONG information, which in turn means false hopes, and in my case, actual repeated false PROMISES!

Comes to something when the customers know more than NatWest Staff and Bank Managers, and we are having to train THEM. This is so very wrong....
As soon as you said Full Authority card I knew that meant the blue card as that has to dial home to check you have the funds available in your account.

Had it said service card then you would have got the purple offline card which doesn't always have to dial home to check funds and can be used on planes and trains.
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