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OVO Energy - problems with the website
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# 1
uptomyeyeballs
Old 04-01-2012, 10:18 AM
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Join Date: Feb 2006
Posts: 521
Default OVO Energy - problems with the website

Have any other OVO Energy customers had any problems with the website?

I've sent a gas and electric meter reading at the end of every month since July 2010, but the website usage facility doesn't plot any of the data (it shows January 0001 on the graph axis), and I haven't had a bill sent to me, either emailed or printed, at all since then. I can't view any previous bills (they're not listed) and the only way I can get an illustrative bill is 'on demand'. It then generates a bill from July 2010 to the date of generation.

I've sent comments via their system, but nothing seems to have changed.

Last edited by uptomyeyeballs; 04-01-2012 at 10:22 AM.
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# 2
spidey500
Old 24-02-2012, 3:20 PM
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Join Date: Feb 2012
Posts: 1
Default I am starting to regret this switch

Switched in August 2011 and immediately ran into problems. The web site meter reading input function is unreliable and on several occasions I've input readings only to have the page hang. Eventually one or more of the readings (Normal, OffPeak and Gas) will be accepted and subsequent re-tries will work at some point. I really don't heve the time to waste and I've told them. An apology was forthcoming a few months back, but it's just as bad today.
To make the experience even worse, they managed to get the initial meter readings the wrong way round and despite pointing this out, providing a photo of the meter and several reminders they have yet to sort this out. Every statement I've had has therefore been complete nonsense. I've been a household electricity / gas consumer for 30 years+ and on-line with several other companies and this is by far the worst I have come across. Getting a bit annoyed now, after 6 months of this !
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# 3
Rupert Bear
Old 24-02-2012, 5:36 PM
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Join Date: May 2009
Location: Now in the South West for the summer months
Posts: 1,267
Default

Quote:
Originally Posted by spidey500 View Post
Switched in August 2011 and immediately ran into problems. The web site meter reading input function is unreliable and on several occasions I've input readings only to have the page hang. Eventually one or more of the readings (Normal, OffPeak and Gas) will be accepted and subsequent re-tries will work at some point. I really don't heve the time to waste and I've told them. An apology was forthcoming a few months back, but it's just as bad today.
To make the experience even worse, they managed to get the initial meter readings the wrong way round and despite pointing this out, providing a photo of the meter and several reminders they have yet to sort this out. Every statement I've had has therefore been complete nonsense. I've been a household electricity / gas consumer for 30 years+ and on-line with several other companies and this is by far the worst I have come across. Getting a bit annoyed now, after 6 months of this !
When I first joined in Feb 2011 their website was reliable. However now difficult to input meter readings and appear to come back with an error. Also they were very efficient in June of wanting to raise my DD by £5 despite I was £60.00 in credit at the time. I am now £420 in credit.

I come off their fix deal in about 2 weeks and have already made arrangements to move away from them.

Also they always expect you to be in credit but that really is not to much of an issue.

Will definately not miss them!
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