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N Power & Love2shop vouchers
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# 1
thecoffeehouse204
Old 02-12-2011, 1:03 PM
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Default N Power & Love2shop vouchers

Sorry if this has been posted before - had a quick search and couldn't find anything similar to this.

Our deal with Scottish Power was up with at the start of December so I shopped around and found the best deal seemed to be the Go Fix 8 tariff with N Power, I was swayed by the vouchers as without them it wasn't a huge saving we were making. Only problem is that the welcome pack came through yesterday and there's no mention of the vouchers and when I check my confirmation e-mail from moneysupermarket there's no mention of them either!! I'm just worried that two months down the line once our supply has transferred I'll end up having the try to chase the vouchers up but have no proof of the offer in the first place. Has anyone else who signed up to the Gofix tariff for the vouchers had any confirmation that you are due to receive them?

Don't know if i'm just worrying over nothing but if we're not going to get the vouchers I might as well try to cancel within the cooling off period and go with another tariff with no incentive.

Thanks
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# 2
foxyuk
Old 02-12-2011, 2:34 PM
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Quote:
Originally Posted by thecoffeehouse204 View Post
Sorry if this has been posted before - had a quick search and couldn't find anything similar to this.

Our deal with Scottish Power was up with at the start of December so I shopped around and found the best deal seemed to be the Go Fix 8 tariff with N Power, I was swayed by the vouchers as without them it wasn't a huge saving we were making. Only problem is that the welcome pack came through yesterday and there's no mention of the vouchers and when I check my confirmation e-mail from moneysupermarket there's no mention of them either!! I'm just worried that two months down the line once our supply has transferred I'll end up having the try to chase the vouchers up but have no proof of the offer in the first place. Has anyone else who signed up to the Gofix tariff for the vouchers had any confirmation that you are due to receive them?

Don't know if i'm just worrying over nothing but if we're not going to get the vouchers I might as well try to cancel within the cooling off period and go with another tariff with no incentive.

Thanks
your 14 days cooling off is when you receive the contract, the vouchers do not get posted until your supply starts.......
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# 3
thecoffeehouse204
Old 02-12-2011, 2:54 PM
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Quote:
Originally Posted by foxyuk View Post
your 14 days cooling off is when you receive the contract, the vouchers do not get posted until your supply starts.......
Sorry didn't really explain it right. I meant that with having no proof of the voucher offer should we just cancel now to avoid any problems further down the line. I read all the small print beforehand and am aware the vouchers would not be sent out till around 6 weeks after supply starts.

I'm just a very cynical person and with it potentially being 3 months before we'd expect to see the vouchers I don't really want them wriggling out of sending them as we have nothing in black and white saying that we're going to get them. So I wanted to know if anyone else that had signed up for the deal have had the vouchers confirmed in writing as if there's not just me there's less of a change of being messed about if that makes sense.
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# 4
gentleorange
Old 02-12-2011, 3:03 PM
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Hi, I'm wondering about this too, as my old supplier have offered me 100 credit on my account to stay with them, and I'm wondering if that solid offer is better than hoping the vouchers turn up.
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# 5
madmix
Old 02-12-2011, 4:54 PM
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Quote:
I'm just a very cynical person and with it potentially being 3 months before we'd expect to see the vouchers I don't really want them wriggling out of sending them as we have nothing in black and white saying that we're going to get them. So I wanted to know if anyone else that had signed up for the deal have had the vouchers confirmed in writing as if there's not just me there's less of a change of being messed about if that makes sense.
I think your best bet would be to go back to Moneysupermarket and get another quote for the Go Fix 8 deal, taking screenshots of the pages where the vouchers are mentioned.

They're still on offer now, so there's nothing to stop you doing that.
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# 6
Inigo Montoya
Old 03-12-2011, 1:00 PM
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one person from npower said it was npower who send the out vouchers

today another person from npower said it was moneysupermarket who send out the vouchers

IIRC moneysupermarket also said it was npower sending the vouchers

After making a complaint about that & other things I am now awaiting a written letter from npower to clarify the situation

I certainly do not feel comfortable with just the saved webpage from moneysupermarket & conflicting verbal information provided over the phone

My guess is that in six weeks I will not have received the vouchers & then will spend a ridiculous amount of time on the phone & writing letters/emails trying to get them & possibly failing due to the incompetence of staff at both companies
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# 7
Inigo Montoya
Old 05-12-2011, 10:25 AM
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From: Jennifer Roxburgh Sent: Monday, December 05, 2011 9:15 AM To: Subject: RE: Customer Enquiry Dear *******. To confirm your cash back is due to be paid no later than the end of March. Had you not been eligible for the cash back I would have notified you of this. We can track the way you came to our website and can see that it was via moneysavingexpert.com. With regards to the offer of 100 of Love to shop vouchers, this is not offered by moneysupermarket.com. Unfortunately you seem to have been mis-informed by Npower. This offer is available on various different comparison websites and it is Npower who is responsible for sending out the vouchers. I can only suggest that you contact Npower again and request to speak to a manager with regards to the offer. Regards Jenni Roxburgh Utilities Advisor MoneySupermarket.com MoneySupermarket House | St. David's Park | Ewloe | Flintshire | CH5 3UZ | UK Tel: +44(0) 1244 665700 For details on jobs at MoneySupermarket.com click here
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# 8
stephga23
Old 06-12-2011, 7:03 AM
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The vouchers are sent from npower and will arrive approx 6-8 weeks after your supply/tariff ha gone live
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# 9
thecoffeehouse204
Old 06-12-2011, 1:30 PM
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Quote:
Originally Posted by stephga23 View Post
The vouchers are sent from npower and will arrive approx 6-8 weeks after your supply/tariff ha gone live
Thanks for the reply - are you a customer that has had the vouchers or are you just going off what the comparison websites said initially?

I'm getting more and more concerned by the day that these vouchers will never materialise. There's no mention of them at all on the npower website and I've double checked all the paperwork in my welcome pack and there's nothing in writing about them. Have a really bad feeling about this, my 14 days cooling off is up with tomorrow - i'm seriously considering phoning up to cancel as without the 100 vouchers I could have got a better deal elsewhere.
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# 10
scofra
Old 06-12-2011, 2:14 PM
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Default no-one taking responsibility for issuing vouchers...

Have also initialised switch to NPower GoFix 8 under the 100 voucher offer (from Simplyswitch, but Uswitch also quotes it on their site). Have since called NPower (twice) who explained that:
- they offer a 75 (total) voucher if switching directly with them over the phone;
- they are aware that some sites offer up to 100 and it it the sites' responsibility to issue the vouchers, not NPower's...

Also contacted Simplyswitch who is convinced that it is NPower who issues the vouchers.

When reading the T&Cs on Uswitch and Simplyswitch: it appears that NPower will be issuing/sending the vouchers.

Does anybody know any more accurate information? I am also thinking of cancelling switch, rather than have to fight for vouchers that might be wrongly advertised!

Thanks!
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# 11
Inigo Montoya
Old 07-12-2011, 11:41 AM
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Quote:
Originally Posted by stephga23 View Post
I work for them - I can assure you this is the correct timescale given and that npower without doubt do send the vouchers out, a bit concerning you are all receving conflicting information.

I to have transferred my supplies over to this 2 weeks ago - so still 4-6 weeks to wait for the vouchers.

They can sign you over the phone but you will only recieve 75, personally i would go for the 100 via the comparrison website but that is just my opinion.

Hope this helps.
is there any chance you can private message me your name as I would like to contact Npower complaints team & tell the to talk to you because they dont seem to have a clue themselves

I received a written letter today from 'Diane Daldry' at Npower complaints saying moneysupermarket send the vouchers

Theres no way im going for one of these offers again - simply not worth the hassle

Last edited by Inigo Montoya; 07-12-2011 at 11:48 AM.
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# 12
nPower company representative
Old 07-12-2011, 12:07 PM
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Default Adam at npower

Hi Inigo Montoya,

While I'm pleased to see that we have some enthusiastic staff working for us , I'm on here as the official company representative and would like to help you.

If you would like me to take a look into this for you, please send your details to forumresponse@npower.com and I'll get onto it right away.

Best wishes,

Adam
Official Company Representative
I am the official company representative of nPower. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
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# 13
scofra
Old 07-12-2011, 1:01 PM
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Default Can we get official confirmation?

Hi Adam,

For everyone's information, could you please clarify the situation about the 50 Love2Shop vouchers/fuel offer (i.e that it is rightly advertised by Uswitch and Simplyswitch (any others?), who issues the vouchers, when to expect them etc...).

Thanks a lot!
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# 14
Bronnie
Old 08-12-2011, 1:33 PM
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Just to let you all know, as an existing npower customer, I applied online via moneysupermarket to change to Go Fix 8 on November 22nd.

I have just received my 100 love2shop vouchers by post this morning from Npower, had to be signed for.

I got 10 x 10 vouchers with an expiry date of September 2013

Nice timing for Christmas!

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# 15
norapower
Old 08-12-2011, 1:55 PM
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Same here got mine today by recorded delivery. 100 vouchers, Slagged them off in the past, but in this case well done Npower.
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# 16
Inigo Montoya
Old 08-12-2011, 2:40 PM
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obviously they have sent them out to all the existing customers who switched as I received mine today also

Hopefully the 'campaign delivery team' can let the rest of the company know whats going on next time
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# 17
Sue1973
Old 08-12-2011, 2:56 PM
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Pleased to see existing Npower customers are receiving their vouchers - i switched on the 28th November and emailed Adam this morning after reading this thread but not heard back yet.... will just sit tight - would be good to get them before Christmas :-)

Another point --- I am assuming that the 100 annual direct debit discount continues uninterrupted for existing customers?

xx
2007 Comping challenge wins so far: April: 1 pair James tickets, May: 1 pair VIP tickets to Knowsley Hall Music Festival, 1 pair Justin Timberlake tickets, lipsy necklace, June: 1 pair cornershop tickets

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# 18
norapower
Old 08-12-2011, 6:31 PM
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Default Npower rebate

Yes I think the rebate will continue, but it will be worth less and less as a percentage of the total bill, as prices keep going up.
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# 19
thecoffeehouse204
Old 12-12-2011, 9:46 PM
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Just a quick update for anyone that's still concerned - I e-mailed Npower last week to try and get clarification on the situation. I was starting to worry about the state of their customer service when I'd had no response then today a message on my mobile to clarify that the vouchers are definately sent by npower 6 weeks after supply has transferred. Just in case of any problems i've made sure to save the message to use as proof.
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# 20
lozzy88
Old 12-12-2011, 10:14 PM
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I have just been changed my gas and elec to n power to get the deal, my supply starts from the 16th so i should have my vouchers on or around the 27th of january, hopefully, i`m really pleased you had a reply thecoffeehouse204, i was begining to think i had made the wrong move!
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