Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • thecoffeehouse204
    • By thecoffeehouse204 2nd Dec 11, 1:03 PM
    • 127Posts
    • 193Thanks
    thecoffeehouse204
    N Power & Love2shop vouchers
    • #1
    • 2nd Dec 11, 1:03 PM
    N Power & Love2shop vouchers 2nd Dec 11 at 1:03 PM
    Sorry if this has been posted before - had a quick search and couldn't find anything similar to this.

    Our deal with Scottish Power was up with at the start of December so I shopped around and found the best deal seemed to be the Go Fix 8 tariff with N Power, I was swayed by the vouchers as without them it wasn't a huge saving we were making. Only problem is that the welcome pack came through yesterday and there's no mention of the vouchers and when I check my confirmation e-mail from moneysupermarket there's no mention of them either!! I'm just worried that two months down the line once our supply has transferred I'll end up having the try to chase the vouchers up but have no proof of the offer in the first place. Has anyone else who signed up to the Gofix tariff for the vouchers had any confirmation that you are due to receive them?

    Don't know if i'm just worrying over nothing but if we're not going to get the vouchers I might as well try to cancel within the cooling off period and go with another tariff with no incentive.

    Thanks
Page 1
    • foxyuk
    • By foxyuk 2nd Dec 11, 2:34 PM
    • 946 Posts
    • 312 Thanks
    foxyuk
    • #2
    • 2nd Dec 11, 2:34 PM
    • #2
    • 2nd Dec 11, 2:34 PM
    Sorry if this has been posted before - had a quick search and couldn't find anything similar to this.

    Our deal with Scottish Power was up with at the start of December so I shopped around and found the best deal seemed to be the Go Fix 8 tariff with N Power, I was swayed by the vouchers as without them it wasn't a huge saving we were making. Only problem is that the welcome pack came through yesterday and there's no mention of the vouchers and when I check my confirmation e-mail from moneysupermarket there's no mention of them either!! I'm just worried that two months down the line once our supply has transferred I'll end up having the try to chase the vouchers up but have no proof of the offer in the first place. Has anyone else who signed up to the Gofix tariff for the vouchers had any confirmation that you are due to receive them?

    Don't know if i'm just worrying over nothing but if we're not going to get the vouchers I might as well try to cancel within the cooling off period and go with another tariff with no incentive.

    Thanks
    Originally posted by thecoffeehouse204
    your 14 days cooling off is when you receive the contract, the vouchers do not get posted until your supply starts.......
    • thecoffeehouse204
    • By thecoffeehouse204 2nd Dec 11, 2:54 PM
    • 127 Posts
    • 193 Thanks
    thecoffeehouse204
    • #3
    • 2nd Dec 11, 2:54 PM
    • #3
    • 2nd Dec 11, 2:54 PM
    your 14 days cooling off is when you receive the contract, the vouchers do not get posted until your supply starts.......
    Originally posted by foxyuk
    Sorry didn't really explain it right. I meant that with having no proof of the voucher offer should we just cancel now to avoid any problems further down the line. I read all the small print beforehand and am aware the vouchers would not be sent out till around 6 weeks after supply starts.

    I'm just a very cynical person and with it potentially being 3 months before we'd expect to see the vouchers I don't really want them wriggling out of sending them as we have nothing in black and white saying that we're going to get them. So I wanted to know if anyone else that had signed up for the deal have had the vouchers confirmed in writing as if there's not just me there's less of a change of being messed about if that makes sense.
    • gentleorange
    • By gentleorange 2nd Dec 11, 3:03 PM
    • 1,703 Posts
    • 29,070 Thanks
    gentleorange
    • #4
    • 2nd Dec 11, 3:03 PM
    • #4
    • 2nd Dec 11, 3:03 PM
    Hi, I'm wondering about this too, as my old supplier have offered me £100 credit on my account to stay with them, and I'm wondering if that solid offer is better than hoping the vouchers turn up.
  • madmix
    • #5
    • 2nd Dec 11, 4:54 PM
    • #5
    • 2nd Dec 11, 4:54 PM
    I'm just a very cynical person and with it potentially being 3 months before we'd expect to see the vouchers I don't really want them wriggling out of sending them as we have nothing in black and white saying that we're going to get them. So I wanted to know if anyone else that had signed up for the deal have had the vouchers confirmed in writing as if there's not just me there's less of a change of being messed about if that makes sense.
    I think your best bet would be to go back to Moneysupermarket and get another quote for the Go Fix 8 deal, taking screenshots of the pages where the vouchers are mentioned.

    They're still on offer now, so there's nothing to stop you doing that.
    • Inigo Montoya
    • By Inigo Montoya 3rd Dec 11, 1:00 PM
    • 670 Posts
    • 626 Thanks
    Inigo Montoya
    • #6
    • 3rd Dec 11, 1:00 PM
    • #6
    • 3rd Dec 11, 1:00 PM
    one person from npower said it was npower who send the out vouchers

    today another person from npower said it was moneysupermarket who send out the vouchers

    IIRC moneysupermarket also said it was npower sending the vouchers

    After making a complaint about that & other things I am now awaiting a written letter from npower to clarify the situation

    I certainly do not feel comfortable with just the saved webpage from moneysupermarket & conflicting verbal information provided over the phone

    My guess is that in six weeks I will not have received the vouchers & then will spend a ridiculous amount of time on the phone & writing letters/emails trying to get them & possibly failing due to the incompetence of staff at both companies
    • Inigo Montoya
    • By Inigo Montoya 5th Dec 11, 10:25 AM
    • 670 Posts
    • 626 Thanks
    Inigo Montoya
    • #7
    • 5th Dec 11, 10:25 AM
    • #7
    • 5th Dec 11, 10:25 AM
    From: Jennifer Roxburgh Sent: Monday, December 05, 2011 9:15 AM To: Subject: RE: Customer Enquiry Dear *******. To confirm your cash back is due to be paid no later than the end of March. Had you not been eligible for the cash back I would have notified you of this. We can track the way you came to our website and can see that it was via moneysavingexpert.com. With regards to the offer of £100 of Love to shop vouchers, this is not offered by moneysupermarket.com. Unfortunately you seem to have been mis-informed by Npower. This offer is available on various different comparison websites and it is Npower who is responsible for sending out the vouchers. I can only suggest that you contact Npower again and request to speak to a manager with regards to the offer. Regards Jenni Roxburgh Utilities Advisor MoneySupermarket.com MoneySupermarket House | St. David's Park | Ewloe | Flintshire | CH5 3UZ | UK Tel: +44(0) 1244 665700 For details on jobs at MoneySupermarket.com click here
    • stephga23
    • By stephga23 6th Dec 11, 7:03 AM
    • 200 Posts
    • 318 Thanks
    stephga23
    • #8
    • 6th Dec 11, 7:03 AM
    • #8
    • 6th Dec 11, 7:03 AM
    The vouchers are sent from npower and will arrive approx 6-8 weeks after your supply/tariff ha gone live
    • thecoffeehouse204
    • By thecoffeehouse204 6th Dec 11, 1:30 PM
    • 127 Posts
    • 193 Thanks
    thecoffeehouse204
    • #9
    • 6th Dec 11, 1:30 PM
    • #9
    • 6th Dec 11, 1:30 PM
    The vouchers are sent from npower and will arrive approx 6-8 weeks after your supply/tariff ha gone live
    Originally posted by stephga23
    Thanks for the reply - are you a customer that has had the vouchers or are you just going off what the comparison websites said initially?

    I'm getting more and more concerned by the day that these vouchers will never materialise. There's no mention of them at all on the npower website and I've double checked all the paperwork in my welcome pack and there's nothing in writing about them. Have a really bad feeling about this, my 14 days cooling off is up with tomorrow - i'm seriously considering phoning up to cancel as without the £100 vouchers I could have got a better deal elsewhere.
    • scofra
    • By scofra 6th Dec 11, 2:14 PM
    • 20 Posts
    • 6 Thanks
    scofra
    no-one taking responsibility for issuing vouchers...
    Have also initialised switch to NPower GoFix 8 under the £100 voucher offer (from Simplyswitch, but Uswitch also quotes it on their site). Have since called NPower (twice) who explained that:
    - they offer a £75 (total) voucher if switching directly with them over the phone;
    - they are aware that some sites offer up to £100 and it it the sites' responsibility to issue the vouchers, not NPower's...

    Also contacted Simplyswitch who is convinced that it is NPower who issues the vouchers.

    When reading the T&Cs on Uswitch and Simplyswitch: it appears that NPower will be issuing/sending the vouchers.

    Does anybody know any more accurate information? I am also thinking of cancelling switch, rather than have to fight for vouchers that might be wrongly advertised!

    Thanks!
    • Inigo Montoya
    • By Inigo Montoya 7th Dec 11, 11:41 AM
    • 670 Posts
    • 626 Thanks
    Inigo Montoya
    I work for them - I can assure you this is the correct timescale given and that npower without doubt do send the vouchers out, a bit concerning you are all receving conflicting information.

    I to have transferred my supplies over to this 2 weeks ago - so still 4-6 weeks to wait for the vouchers.

    They can sign you over the phone but you will only recieve £75, personally i would go for the £100 via the comparrison website but that is just my opinion.

    Hope this helps.
    Originally posted by stephga23
    is there any chance you can private message me your name as I would like to contact Npower complaints team & tell the to talk to you because they dont seem to have a clue themselves

    I received a written letter today from 'Diane Daldry' at Npower complaints saying moneysupermarket send the vouchers

    Theres no way im going for one of these offers again - simply not worth the hassle
    Last edited by Inigo Montoya; 07-12-2011 at 11:48 AM.
  • nPower company representative
    Adam at npower
    Hi Inigo Montoya,

    While I'm pleased to see that we have some enthusiastic staff working for us , I'm on here as the official company representative and would like to help you.

    If you would like me to take a look into this for you, please send your details to forumresponse@npower.com and I'll get onto it right away.

    Best wishes,

    Adam
    ďOfficial Company Representative"
    I am the official company representative of nPower. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
    If we ask you to contact us, please do so using helpandsupport@npower.com - MSE Forum has temporarily allowed the display of our contact details in our signature due to a technical issue with our profile
    • scofra
    • By scofra 7th Dec 11, 1:01 PM
    • 20 Posts
    • 6 Thanks
    scofra
    Can we get official confirmation?
    Hi Adam,

    For everyone's information, could you please clarify the situation about the £50 Love2Shop vouchers/fuel offer (i.e that it is rightly advertised by Uswitch and Simplyswitch (any others?), who issues the vouchers, when to expect them etc...).

    Thanks a lot!
    • Bronnie
    • By Bronnie 8th Dec 11, 1:33 PM
    • 4,088 Posts
    • 11,489 Thanks
    Bronnie


    Just to let you all know, as an existing npower customer, I applied online via moneysupermarket to change to Go Fix 8 on November 22nd.

    I have just received my £100 love2shop vouchers by post this morning from Npower, had to be signed for.

    I got 10 x £10 vouchers with an expiry date of September 2013

    Nice timing for Christmas!

  • norapower
    Same here got mine today by recorded delivery. £100 vouchers, Slagged them off in the past, but in this case well done Npower.
    • Inigo Montoya
    • By Inigo Montoya 8th Dec 11, 2:40 PM
    • 670 Posts
    • 626 Thanks
    Inigo Montoya
    obviously they have sent them out to all the existing customers who switched as I received mine today also

    Hopefully the 'campaign delivery team' can let the rest of the company know whats going on next time
  • Sue1973
    Pleased to see existing Npower customers are receiving their vouchers - i switched on the 28th November and emailed Adam this morning after reading this thread but not heard back yet.... will just sit tight - would be good to get them before Christmas :-)

    Another point --- I am assuming that the £100 annual direct debit discount continues uninterrupted for existing customers?

    xx
    2007 Comping challenge wins so far: April: 1 pair James tickets, May: 1 pair VIP tickets to Knowsley Hall Music Festival, 1 pair Justin Timberlake tickets, lipsy necklace, June: 1 pair cornershop tickets

    Total value won so far: £583!!!!
  • norapower
    Npower rebate
    Yes I think the rebate will continue, but it will be worth less and less as a percentage of the total bill, as prices keep going up.
    • thecoffeehouse204
    • By thecoffeehouse204 12th Dec 11, 9:46 PM
    • 127 Posts
    • 193 Thanks
    thecoffeehouse204
    Just a quick update for anyone that's still concerned - I e-mailed Npower last week to try and get clarification on the situation. I was starting to worry about the state of their customer service when I'd had no response then today a message on my mobile to clarify that the vouchers are definately sent by npower 6 weeks after supply has transferred. Just in case of any problems i've made sure to save the message to use as proof.
  • lozzy88
    I have just been changed my gas and elec to n power to get the deal, my supply starts from the 16th so i should have my vouchers on or around the 27th of january, hopefully, i`m really pleased you had a reply thecoffeehouse204, i was begining to think i had made the wrong move!
Welcome to our new Forum!

Our aim's to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

4,830Posts Today

8,303Users online

Martin's Twitter