paranello/grupon not responding to e-mails?

[kriss4661]

Hi,

I may have posted this thread in the wrong place (if so i'm sorry)

I recently bought a robot vaccum off grupon for £150 reduced from £400 this was nearly 3 weeks ago, I have e-mailed the company asking why they have not yet dispatched my product this was a week ago and I have had no reply!

The offer on grupon said that it would only take 2-4 weeks for the item to arrive and im starting to get a little worried.

I also read in the metro about a bakery nearly going bust after placing an offer on grupon im wondering if the same could have happened?

what can I do next?

[cali_]

Hang in there. Their Customer Service is useless! It took Groupon 25 days to reply to my email by which time I had already received my order.

support@groupon.co.uk ? Some support *rolls eyes*







*Em*

[kriss4661]

Originally Posted by cali_

Hang in there. Their Customer Service is useless! It took Groupon 25 days to reply to my email by which time I had already received my order.

support@groupon.co.uk ? Some support *rolls eyes*







*Em*

thanks, but is it grupon I need to contact aswell as paranello? or should i inform grupon of the situation?

thanks

[goater78]

Wait till the 4 weeks are up. If they still haven't replied contact groupon. I doubt groupon will do much until you are past the 4 week point

[cali_]

I agree with goater. Contact Groupon once the 4 weeks / 28 days for delivery have passed.

[FunnySaving]

That bakery story smelled fishy to me - you can cap order when you advertise with Grupon so there was no reason for that much fuss except that it earned them a lot of free publicity, all of which basically stated how popular her cakes were! If they say 2-4 weeks and you've already e-mailed them after 2, they are probably not responding because they're trying to get everything sent out within their stated time scale.

[kriss4661]

thanks for the replies, I will post again once i find out what is going on, it hope comes soon as its supposed to be a christmas prezzie :-S

[Paranello]

Dear kriss4661,

Could you please give us your order number so we can help you and check when your parcel will be delivered.
You can contact me by email : service@paranello.com.

Thank you very much,
Regards,

Cindy
Paranello service

[leah2249]

Hi Kriss,

Just wondered if your vac has arrived and how you are finding it. I got one too, but all it appears to do is go around and round in circles??

[kriss4661]

Originally Posted by leah2249

Hi Kriss,

Just wondered if your vac has arrived and how you are finding it. I got one too, but all it appears to do is go around and round in circles??

I have got mine now! mine is fantastic i have it on the slow mode and just leave it to it!

i have never had such a clean house! best thing i have ever bought, i must admit i am very impressed with it! the only problem i find is it polishes me floor while it goes around and makes my dog fall over lol!


maby you have a problem with yours? or something maybe jammed? let me know how you get along with it

kriss

[hubris]

@leah2249, the one I received does nothing but flash its lights and beep. I
emailed (the only form of contact AFAIK) paranello mid December and only just
got a response. A response which is not too promising as they want me to post it
to France out of my own pocket...

Anyways, I'll persevere with my refund request with them and my Credit Card
provider, but from what I've learned on MSE, the Credit Card section75
protection is an unknown with regards to Group Voucher providers:

http://www.moneysavingexpert.com/sho...your-purchases

My confidence in Paranello is zero and in Groupon not far off based on these:

http://forums.hardwarezone.com.sg/ho...m-3494609.html
http://translate.google.com/translat...prmd%3Dimvnsfd
* The fact that the paranello product youtube videos do not allow posts.
* According to one of the above forums their facebook page also does not allow
comments.
* Their terrible communication.

Good luck to you all, and have a great new year!

[dummy123456]

Paranello review
To all who might want to buy a Paranello Multibot or any other item they sell:
This is not only a review of the Multibot but also a review of Paranello.
And their promise...They build the future....uhm uhm.....

At the end of December last year I was able to buy a Multibot for a low price through Groupon.
At that time I was a dummy concerning this new technology and thought this would be a good alternative for (for example) the more expensive Irobot Roomba.
Like I said I did not know better at that time!

Because of the high demand it took a while before I received my purchase.
When I used the Multibot for the first time it looked like it was a good cleaning vacuum robot.
But nothing was more true...

At first I had some questions about the docking station as it seemed that the robot always remained at the station even when the battery was full. I thought that this was not normal, it keeps consuming energy all the time, doesn’t it?
But after the third time in use the UV light (anti-bacterial) broke.
So I send my first mail to support@paranello.com. I send a mail with my questions about the docking station and that this UV light was broken, I informed them the thing with the light was not my biggest concern as I mentioned that besides the UV light the cleaner itself seemed to work well (but the robot got stuck easily too / stopped in alarm).

What happened next surprised me!
I immediately received a phone call from the transportation company TNT that they want to pick up my package. Uhm?
I said I didn’t know what and why they want to pick up a package.
Soon after I received an email from Paranello that I rejected the pick up. So I knew then that it was about the robot.
I first wanted to receive an explanation to my questions. But they didn’t answer. They only wanted to pick up the device for repair in warranty....strange uh?
I could already guess that this PARANELLO customer care service was worse then ever. They use always the same sentences (take a look on the internet) they track down all the complaints given on the internet and reply (always the same), they don’t answer to your questions, they just don’t know nothing! I even asked to call me but they couldn’t as they haven’t got any phones...???
Perhaps this is a customer care somewhere far far away...? I even found out that Paranello has no contact address in Europe, which is not legal!

I was sick of sending mails back and forth so I played along and arranged the pick up.
It took almost two weeks to get back the vacuum cleaner, what was not that long but as soon as I tried the Multibot I saw that the UV light was still not working!!!

So I complained again by mail. They said to check the internal error by some buttons and so I did, as it was not written or explained in the user manual!
P.S. The user manual is very vague!!!The error code I sent back by mail to Paranello and they gave me no explanation whatever, what was wrong or I could do. As you might already guess, I got a phone call from TNT that they wanted to pick up a package...

After a few mails back and forth (again complaining about the docking station/UV light/...) I decided to agree to send back my device for a SECOND REPAIR, so without knowing why exactly...
This time it took a month before I got back the robot. The service report mentioned there was a battery problem (oh really did it?), main board and UV light were replaced. And surprise surprise! After the first charge I tried the cleaner again and it ran about 10 minutes and the robot returned to the docking station because of a flat battery...This can not be true!!!
So I tried again and again, always the same, 10 minutes after a full charge and flat battery again....return to docking station....
Again I sent my complaints and that I was sick of it! This was not the quality and service I thought it must be! So I said I want a refund of my money and one last time pick up of the device towards Paranello but no return to me.
No answer....
A few days later I sent back again that mail.
No answer...

In meantime I could look to other brands of cleaners because I really believe in these devices, especially when you have pets in the house, like I do. I want a new one but better quality but I accept the more expensive price too.
Because of the Groupon voucher I could buy it quite cheap. But the actual price is not that low compared to Irobot for example. I went to a store and asked them to test one of their Irobots, the Roomba 531. This one cost the same price as the Multibot!

At home the outer casing looked identical to the Multibot, but once you switch on the robot and watch it running you see immediately the difference.
It has a more advanced controller inside so like the rotation of the wheels when turning (less annoying noise!) and cleaning of a room is much much more better and done smoother than the Multibot. The roomba could exit small places much easier too.
It is clear to me that the Multibot is just a very CHEAP Hong Kong Chinese copy...
The Multibot also often got stuck at some places where the Irobot didn’t, the Irobot failed not even once at my home!
Again a thing to compare that the motors of the wheels are stronger, so better quality.
The service organisation who repair the devices are very bad doing their job I guess such will not happen with Irobot.

Two days ago I threatened that I would post this letter to every link what has to do with the name Paranello, to inform all of you about my experience.
Until now no reply....

SO,

To ALL who might think to buy a PARANELLO item I can only tell you
DO NOT BUY PARANELLO equipment!!!!
PARANELL = CHEAP PRODUCTS / MANY PROBLEMS / WORSE CUSTOMER CARE & AFTER SALE SERVICE EVER!!!
In case you bought something already most likely you feel the same as I do now....deceived!

Please inform as many people as you can because Paranello don’t build THE future, they build crap and THEIR future on YOUR money!!!!!!

[vicduck]

I agree - please do not buy these products. My paranello multibot arrived after a very long time and did not work. Turned out to be the power supply. Waited another 2 months for the power supply. It worked for a few months but power supply (I think!) has stopped working again. I have now been waiting over 2 months for a new power supply (again.) I want a refund on the crappy thing before the year guarantee is up!
Any advice anyone?