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Delivery rights: Homebase
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# 1
Former MSE Rose
Old 25-11-2011, 3:48 PM
MoneySaving Convert
Join Date: Dec 2008
Posts: 112
Default Delivery rights: Homebase

Hi all, this discussion thread's part of the Delivery Rights guide, specifically for if you've complained to Homebase about delivery problems using the techniques in the guide.

Please tell us how you got on - we want to know if you were awarded any compensation from Homebase, and if so, how much? Just let us know the amount and reason below; to add more general feedback on the guide, pop over to the main Delivery Rights discussion thread.

for your help,

MSE Rose

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# 2
Old 20-11-2013, 8:38 PM
MoneySaving Convert
Join Date: Nov 2013
Posts: 16

Ordered 5000 worth of services for bathroom installation in October, was informed by one of employee working there that everything will start from 12-13th November.

Just before 12-13th we were informed that there has been delays ordering items needed for installation and that everything will be delayed because of that until 25th November. Since then, they have refused to discuss anything about it no matter how hard we have tried to contact them.
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# 3
Old 21-11-2013, 9:42 AM
MoneySaving Stalwart
Join Date: May 2013
Location: Hampshire
Posts: 612

Ordered some stuff from them when we moved house. Paid for next day delivery but items didn't turn up for 3 days. Was told I would receive a refund of the postage charge but this never happened. Emails weren't replied to, so had to constantly phone their expensive number to rectify it. I ended up managing to get a cheque to cover the cost of all the phone calls I had to make, a refund of the order and a 50 gift card as a goodwill gesture.

Ironically we only just braved trying them again and they have made it impossible for us to buy the item we want, making the gift card completely pointless.
First home purchased 09/08/2013
New job start date 24/03/2014
Life is slowly slotting into place
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