Delivery rights: Argos

[MSE Rose]

Hi all, this discussion thread's part of the Delivery Rights guide, specifically for if you've complained to Argos about delivery problems using the techniques in the guide.

Please tell us how you got on - we want to know if you were awarded any compensation from Argos, and if so, how much? Just let us know the amount and reason below; to add more general feedback on the guide, pop over to the main Delivery Rights discussion thread.

Thanks for your help,

MSE Rose

[A.Jones]

I bought a Christmas tree from Argos's ebay store, mid November. It has still not been delivered since Argos use Yodel, the worst delivery company in the UK. They attempted delivery without telling me, when no-one was in. I tried to re-arrange delivery online and they told me I could not, because it was already out for delivery again. They left a card again, since I was at work. The next day was my day off, but they couldn't deliver then, since I couldn't rearrange the redelivery until it was back at their depot. So I rearranged for the next week's day off, and they tried to deliver the day before, and again carded me. I phoned them up to say I wanted it the next day, and they said they couldn't rearrange since it was not at their depot and that they had been doing me a favour by trying to deliver it early(!). So I rearranged again for the week after, on my day off, and they again carded me the next day completely ignoring my request. I have also asked them to leave the Christmas tree in the porch, but they refuse to do this.

The bizarre thing is, that I also ordered something from Tesco direct, which was send via Yodel and they delivered this by leaving it in the porch on the first delivery attempt on one of the days they carded me for tree. The tree is worth £15 or so, the tesco direct items £90.

I have contacted Argos three times, twice asking them to refund. They have just said contact Yodel, since they are responsible for delivering the item, not Argos.

I won't use Argos, either through eBay or direct, again because of this. I also believe that all companies should state which courier they use as part of the contract with the buyer, before the buyer pays.

[bod1467]

Argos lied. THEY are responsible for the delivery, as Yodel were contracted by Argos, not you. Contact Argos again to cancel the order and demand a refund under DSR. (You're entitled to a full refund, including delivery charges. You won't have any returns costs to pay as you haven't received anything. And they can't charge a restocking fee. If the goods do happen to get delivered then simply refuse the delivery).

[Snoopyuk]

Yes that is correct the responsibility does lay with Argos. To be honest I have found phoning their Customer Services a waste of time if you still don't have any joy getting a refund I can recommend the following (up-to-date) email address to use - my email was responded to the next day and a resolution has now been put in place: Order.Enquiries@argos.co.uk - make sure you include your order number.

[Ilovecubbage]

Ohh, dear don`t tell me about Argos!!
I have oredered twice within one month and neither time they turned up!!

Soo soo enoying! Yes ringing them up is total waist of time.
You take a day off and waiste your time and they don`t show up. This is not on.
I will never ever uses Argos again. What a rubbish company, they certaingly do not care about their customers. It is too much stress.
I regularly use online shopping and have goods delivered, but this is the only company that let down soo much, needless to say my custom is going elsewere and I do spend a lot of money. Hey who is loosing out here then.

[arcon5]

Originally Posted by MSE Rose

Hi all, this discussion thread's part of the Delivery Rights guide, specifically for if you've complained to Argos about delivery problems using the techniques in the guide.

Please tell us how you got on - we want to know if you were awarded any compensation from Argos, and if so, how much? Just let us know the amount and reason below; to add more general feedback on the guid

MSE Rose

Why specifically Argos?

Where I live there's a small paint shop called 'Russell Supplies', he promotes his site alot and sends alot out -- I know he's having problems with his parcels being a day late in transit ------ maybe if people have been affect by delays and managed to get compensation from small business owner Russell please share your experiences?

[arcon5]

Originally Posted by Ilovecubbage

Ohh, dear don`t tell me about Argos!!
I have oredered twice within one month and neither time they turned up!!

Soo soo enoying! Yes ringing them up is total waist of time.
You take a day off and waiste your time and they don`t show up. This is not on.
I will never ever uses Argos again. What a rubbish company, they certaingly do not care about their customers. It is too much stress.
I regularly use online shopping and have goods delivered, but this is the only company that let down soo much, needless to say my custom is going elsewere and I do spend a lot of money. Hey who is loosing out here then.

you need to not avoid Argos, but find out what courier they use then boycott EVERY business also using them.

[Scooby76]

My husband and I have just bought a new house so ordered some items to be delivered from argos. The confirmation email said it would be delivered on Thursday 8th December between 7am-6pm. It's now Monday 12th December and we are still waiting!! Argos blame yodel their courier company saying they have a high number of parcels to be delivered. Yodal told us this morning it was on the van to be delivered we were lied to!! After chasing them up again they said it was never on a van to be delivered. It has been left that they will sort out our items so we can collect them tomorrow, though I don't believe them!! Argos will get a formal complaint, yodel will get a formal complaint and BBC watchdog will be emailed. Never using Argos home delivery
Again!'

[ucbtjsc]

Hi,

It's a few days before Christmas and I was expecting the delivery of a mattress this morning from Argos.
The delivery time is printed on my receipt as 7am-12pm 22/12/2011 and I had to leave a mobile phone number when I made the purchase.

It has gone 12pm with no delivery. I have taken the morning off work and do not have anything to sleep on.

I rang the customer services helpline and they said they will now deliver it on the 10th of January (around 19 days later than arranged date and includes Christmas Day).

They're offer for their mistake was to refund delivery charge (£9) and that I can borrow an airbed until january if I go into an Argos branch. I am not happy with this offer.

I do not have a car and I cannot easily get to an Argos (hence why I needed it delivered originally).

What can I do?

Any help would be appreciated!

[emami]

I placed an order with argos on the 26th Jan 2012 and all through they claimed that can deliver within three days then after payment the confirmation stated that will contact by 21 Jan 2012. I have now called, since no call and no delivery and they have had my money for almost a month and in a cavalier fashion was told its now to be delivered towards the end of February. They are a total waste of space when it comes to home delivery as they just hold on to your money and think its okay to deliver whenever. The part of the delivery that was available they cant deliver on a saturday. No flexibility and totally uncustomer friendly. I cancelled the order.

[organic_choc]

I booked a redelivery for today using the redelivery booking facility on their website.

I waited for ages and when I finally called Yodel in the late afternoon the person I spoke to told me that my parcel is still sitting in the depot. That they can't ship the parcel out to me today. And that they don't keep records of redeliveries booked online. Is it any wonder that nothing works if they don't keep records of requests made by customers? Meanwhile I'd probably spent like £3 on calling these misfits.

So you have been warned. Don't use the online redelivery booking facility. Don't order from Argos full stop. I have now made a request to have the order cancelled.

[poorwifey]

hi there
i ordered 4 pieces of living room furniture on the 13th march with an expected delivery date of 10th april.i phoned on the 12th of april and was told it would be up to another month. about 8 automated messages later i have been given a delivery date of tues 22nd may........ all because 1 item was held up by the manufacturer. can i claim anyhting from them ?

[arcon5]

What losses have you incurred?

[poorwifey]

i havent really incurred any losses .part from 2 half days from work for expected delivery ..... am hoping they arrive tomorrow but if only 3 out of 4 items are there they can go back on the van.....

[Lazycow99]

I ordered something off Argos Ebay I have been waiting for 1 week and haven't received anything. Argos sent me the tracking number and surprise surprise they had attempted delivery but left no card. I couldn't rearrange online as I needed all the card details :-( after 1 hour on the phone they couldn't arrange delivery as the service centre wouldnt answer their phone, so I thought I would share this code incase anyone else has this problem.

On tracking.yodel my parcel was at Preston Service Centre Code : 7247

As long as you have the parcel number and the code, you can rearrange delivery online. (saves the 0844 phone call) or in my case the 0800 number i found on saynoto0870 which put me through to 3 departments! fingers crossed my parcel arrives today!

[davechedges]

Ive lost a day and half waiting for 2 ink cartridges which i could of picked up myself,but they said free delivery so i thought save petrol let them deliver.I still had to go to the store to pick them up.What a waste of time...

[mickywrx]

Slightly off topic, however, does anyone know if Argos still use Nodel for their smaller home delivery items?

I hoping that they don't, but, it's impossible to find out who they use on their website.

[Twisted]

Hi, Thought I would mention that argos are indeed still using yodel, I know this because guess what, my parcel is 3 days late and counting! Their customer service have apologised for inconvenience and stated "We are aware of the problems being experienced by many of our customers and we are looking at ways to upgrade our delivery service" I think I can help them with that; Argos, if you want to upgrade your delivery service, quit using yodel today!

[tasha999]

I ordered 2 cabin beds and matching drawers on July 16th, I accepted the delivery date of August 3rd. Nothing arrived!!! I received no email, letter or phone call to let me know! I had the day off work and waited in all day, I even disposed of my sons other beds that morning to make room.
When I called they were very apologetic stating that they had a stock issue and rearranged delivery for the Friday after.

I've emailed to complain, only for them to state that they don't think the stock issue will be resolved and for me to choose an alternative!!!! (which btw are all out of stock)

I am livid as they've had my money for almost a month and my sons are left sleeping on a mattress on the floor.

I guess I'll have to get a refund (which will take god knows how long!), pay twice as much elsewhere and wait another week or so for delivery.

I will never use Argos again.

[Mrs_Ryan]

We had a problem with delivery of a TV - My Mum paid for us a TV after ours caught fire last week. She rang up Saturday early evening and was told first delivery slot would be between 7-8.30 am Tuesday. She stressed it would need to be early as a) we desperately needed it as I'm stuck at home after an operation, and b) we needed it delivered while my OH was here as I cant move it.

Tuesday came and nothing - Mum rang only to be told they could deliver up to 8.30pm. She rang again at 7pm to be told they had rung my landline at 10am that morning to say they wouldnt be delivering due to the stock missing the van! I asked my Mum to check what number they had for me and allegedly it was the right one and they had left a message on my landline answerphone! To which I said they were clearly lying or they had rang the wrong number as a) the landline didnt ring at 10am and we dont have an answerphone

Mum rang them back and wasnt amused. She did get vouchers from them and they refunded the delivery charge, and the TV eventually turned up at 1.50 on the Wednesday afternoon... literally thrown into the hallway by the delivery driver