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  • FIRST POST
    Mutley75
    HELP with NEW PPI claim NEXT DIRECTORY
    • #1
    • 24th Nov 11, 9:07 AM
    HELP with NEW PPI claim NEXT DIRECTORY 24th Nov 11 at 9:07 AM
    Hi, I really don't know where to start! .... I have had my Next Directory a/c for approx 16-18yrs with PPI.They have now sent letters out changing some of their t&c's stating that as of March 2012, they will now remove this service but claims that are being dealt with wont be affected. I DIDN'T KNOW I COULD RE-CLAIM THE PPI!!! HELP! Please could someone tell me how to do this and where to go.... Any advice would be greatly appreciated, thanks
Page 2
    • Moneyineptitude
    • By Moneyineptitude 25th Apr 17, 9:18 PM
    • 18,733 Posts
    • 9,984 Thanks
    Moneyineptitude
    I wanted to let people know that I have just received an offer from them.
    Originally posted by Carrie72
    This thread is from 2011 and was last posted to in 2015.

    Plenty of PPI refunds have been made by this seller.
    • sugarandwater
    • By sugarandwater 18th May 17, 5:07 PM
    • 2 Posts
    • 0 Thanks
    sugarandwater
    Help with Next PPI claim
    Hi
    I had Next PPI around 14 years ago, problem is I have no idea what my account number was and have no paperwork!! please could someone advise on who to write/phone and how to obtain my account details
    many thanks
    • zx81
    • By zx81 18th May 17, 5:26 PM
    • 14,100 Posts
    • 14,785 Thanks
    zx81
    You'd write to Next.
    • Placida
    • By Placida 18th May 17, 9:42 PM
    • 179 Posts
    • 136 Thanks
    Placida
    Hi
    I had Next PPI around 14 years ago, problem is I have no idea what my account number was and have no paperwork!! please could someone advise on who to write/phone and how to obtain my account details
    many thanks
    Originally posted by sugarandwater
    In 2015, PA(GI) was subject to a Companies Court judgement that directed that PA(GI) was liable to claimants for redress relating to creditor insurance policies underwritten by PA(GI) until 2006. Among these was Next Plc which sold the policies with its store card accounts.

    You might find this link useful.

    http://www.thephoenixgroup.com/customer-support/how-to-complain.aspx


    "Between 1988 and 2004, PA (GI), which was a wholly-owned indirect subsidiary of Royal & Sun Alliance (R & SA) Group, sold creditor insurance policies, which included Payment Protection Insurance (PPI) through third party agents. Among these was the clothing retailer Next Plc, which sold the policies in connection with its store card accounts and personal loans.

    If you think you were sold PPI in relation to your Next store card account or personal loan and would like to make a complaint, please contact us."
    • Lacami
    • By Lacami 17th Oct 17, 9:01 PM
    • 2 Posts
    • 0 Thanks
    Lacami
    I have had successful claims against a couple of banks with the help of a claims company but for some reason they donít/wonít (?) deal with Next.
    I opened a Directory account with Next many years ago (late 80s early 90s) and paid for PPI each month, purely as I guven the impression that it was a condition in order for me to be eligibile for their credit. I would have definitely opted out otherwise. I closed the account in 2013 and that was when I first became aware of the fact that PPI was no longer being charged. I have no idea when they stopped making the charges on my account and I donít have any backdated statements, they were all paper and I destroyed any I had when the account closed. However, I do know my account number.
    I feel I have grounds for complaint but am going alone and donít know the process. NEXT seem more difficult to contest against than others... but it sounds as if you managed it well. The turnaround time
    suggests there wasnít too much to-ing and fro-big from them.
    Could you share the steps you took, and any tips / advice?
    • Lacami
    • By Lacami 17th Oct 17, 9:15 PM
    • 2 Posts
    • 0 Thanks
    Lacami
    Hi, Iím new to this so still finding my feet with my posts.
    Would you have a look over my previous post and see if you can help... I know I have a claim to make against them as will many others - the PPI clock is ticking. Any guidance ?
    • zx81
    • By zx81 17th Oct 17, 9:30 PM
    • 14,100 Posts
    • 14,785 Thanks
    zx81
    All you need to do is submit your compaint, giving your reasons for mis sale.
    • Moneyineptitude
    • By Moneyineptitude 17th Oct 17, 11:03 PM
    • 18,733 Posts
    • 9,984 Thanks
    Moneyineptitude
    Could you share the steps you took, and any tips / advice?
    Originally posted by Lacami
    This thread is from 2011 and was last posted to in 2015. Then May this year,

    Plenty of PPI refunds have been made by this seller.

    I doubt the originator of this thread will be sharing anything with you, six years on from the last time he posted.
    • -taff
    • By -taff 18th Oct 17, 5:26 PM
    • 7,113 Posts
    • 5,111 Thanks
    -taff
    The claims company won't deal with them because they weren't regulated.
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