IMPORTANT! This is MoneySavingExpert's open forum - anyone can post

Please exercise caution & report any spam, illegal, offensive, racist, libellous post to forumteam@moneysavingexpert.com

  • Be nice to all MoneySavers
  • All the best tips go in the MoneySavingExpert weekly email

    Plus all the new guides, deals & loopholes

  • No spam/referral links
or Login with Facebook
Marbles PPI
Reply
Views: 1,694
Thread Tools Search this Thread Display Modes
# 1
topjack
Old 17-11-2011, 7:10 PM
MoneySaving Convert
 
Join Date: Nov 2011
Location: Swansea
Posts: 28
Default Marbles PPI

I am now into nearly 20 weeks into my claim against Marbles for PPI I have had no reply to the three letters I have sent them demanding details and explanation, I have asked also for details of who to complaint to about the very bad service and letting them know that they are in breach of a court order regarding the 16 weeks.
My question is, has anyone had simular problems with Marbles ?, I have rang them but they say they have passed it on and someone will ring end of the week, that was last week, nobody rang back
topjack is offline
Reply With Quote Report Post
# 2
tifo
Old 17-11-2011, 7:34 PM
Serious MoneySaving Fan
 
Join Date: Jun 2007
Location: Lancashire
Posts: 1,173
Default

i've been waiting 6 weeks for my refund which was promised within 28 days.

all i'm told it's in the queue.
tifo is offline
Reply With Quote Report Post
The Following User Says Thank You to tifo For This Useful Post: Show me >>
# 3
magpiecottage
Old 17-11-2011, 9:51 PM
Fantastically Fervent MoneySaving Super Fan
 
Join Date: Aug 2007
Location: Berkshire
Posts: 6,932
Default

I do not know who "marbles" are but there is no such firm authorised by the FSA. Nor has there ever been.

There are two firms which are "Introducers" that might have referred you to somebody else but they would not be responsible for the sale.

If it was one of those firms you need to find out who actually sold you the policy.
I run a consultancy to help Independent Financial Advisers to comply with their rules and resolve complaints. Although I am qualified to, I don't advise consumers for reward.
magpiecottage is offline
Reply With Quote Report Post
The Following User Says Thank You to magpiecottage For This Useful Post: Show me >>
# 4
tifo
Old 17-11-2011, 9:58 PM
Serious MoneySaving Fan
 
Join Date: Jun 2007
Location: Lancashire
Posts: 1,173
Default

Quote:
Originally Posted by magpiecottage View Post
I do not know who "marbles" are but there is no such firm authorised by the FSA. Nor has there ever been.
Wow !!! You say that with so much confidence .....

http://marbles.com/about-us.aspx

Marbles was started by HFC bank and sold later. At the moment it is issued by HBOS (Lloyds Banking Group).

I've reclaimed PPI from HFC for my marbles card (because I closed the account when it was with them). And my default charges.
tifo is offline
Reply With Quote Report Post
The Following User Says Thank You to tifo For This Useful Post: Show me >>
# 5
cavalady
Old 18-11-2011, 8:36 AM
MoneySaving Convert
 
Join Date: Jul 2011
Location: South West
Posts: 43
Default

DO NOT get me started on Marbles... They have no customer service of any description as far as I can tell. Not even sure they actually employ people seeing as letters and complaints are completely ignored 100% of the time. This is one company I haven't bothered to reclaim PPI against as all previous dealings have been met with silence. Basically, I paid off my account and years later I am still being issued with threats for payment of a balance I don't owe. Grrrrrrrr!

Sorry, had to get that off my chest!
cavalady is offline
Reply With Quote Report Post
The Following User Says Thank You to cavalady For This Useful Post: Show me >>
# 6
tifo
Old 18-11-2011, 11:36 AM
Serious MoneySaving Fan
 
Join Date: Jun 2007
Location: Lancashire
Posts: 1,173
Default

Quote:
Originally Posted by cavalady View Post
This is one company I haven't bothered to reclaim PPI against as all previous dealings have been met with silence.
You should claim. At the moment they seem to be refunding PPI .... like most banks.
tifo is offline
Reply With Quote Report Post
The Following 2 Users Say Thank You to tifo For This Useful Post: Show me >>
# 7
topjack
Old 18-11-2011, 9:37 PM
MoneySaving Convert
 
Join Date: Nov 2011
Location: Swansea
Posts: 28
Default Marbles

Thanks everyone who replied and to the person who said they have never heard of them, Ten years ago I got a credit card they sold it on to someon else who passed on to someone else who then passed it on to Marbles they therefore have no original contract the Marbles card I have had two never asked and never signed it and never used it just continued to pay off the original amount
I did put at the bottom of the letter that as I work for the MOJ and am in court every day they might sit up and take notice so I will right another letter this weekend.
Again many thanks to all who replied.
regards
topjack
topjack is offline
Reply With Quote Report Post
# 8
topjack
Old 18-11-2011, 9:41 PM
MoneySaving Convert
 
Join Date: Nov 2011
Location: Swansea
Posts: 28
Default

Quote:
Originally Posted by cavalady View Post
DO NOT get me started on Marbles... They have no customer service of any description as far as I can tell. Not even sure they actually employ people seeing as letters and complaints are completely ignored 100% of the time. This is one company I haven't bothered to reclaim PPI against as all previous dealings have been met with silence. Basically, I paid off my account and years later I am still being issued with threats for payment of a balance I don't owe. Grrrrrrrr!

Sorry, had to get that off my chest!
I will right to them again but will also ring them but I will add that I am aware that they have a very poor customer service record and if need be report them to some high up
many thanks
topjack is offline
Reply With Quote Report Post
The Following User Says Thank You to topjack For This Useful Post: Show me >>
# 9
topjack
Old 18-11-2011, 11:21 PM
MoneySaving Convert
 
Join Date: Nov 2011
Location: Swansea
Posts: 28
Default Marbles

Quote:
Originally Posted by cavalady View Post
DO NOT get me started on Marbles... They have no customer service of any description as far as I can tell. Not even sure they actually employ people seeing as letters and complaints are completely ignored 100% of the time. This is one company I haven't bothered to reclaim PPI against as all previous dealings have been met with silence. Basically, I paid off my account and years later I am still being issued with threats for payment of a balance I don't owe. Grrrrrrrr!

Sorry, had to get that off my chest!
Dont blame you for wanting to get things off your chest, I noticed on your profile you are chasing Welcome, same here I am representing to two people in claims against Welcome one post and one pre 2005
topjack is offline
Reply With Quote Report Post
The Following User Says Thank You to topjack For This Useful Post: Show me >>
Reply

Bookmarks
 
 




Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

 Forum Jump  

Contact Us - MoneySavingExpert.com - Archive - Privacy Statement - Top

Powered by vBulletin® Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.

All times are GMT +1. The time now is 8:05 AM.

 Forum Jump  

Free MoneySaving Email

Top deals: Week of 23 April 2014

Get all this & more in MoneySavingExpert's weekly email full of guides, vouchers and Deals

GET THIS FREE WEEKLY EMAIL Full of deals, guides & it's spam free

Latest News & Blogs

Martin's Twitter Feed

profile

Cheap Travel Money

Find the best online rate for holiday cash with MSE's TravelMoneyMax.

Find the best online rate for your holiday cash with MoneySavingExpert's TravelMoneyMax.

TuneChecker Top Albums

  • VARIOUS ARTISTSNOW THAT'S WHAT I CALL MUSIC! 87
  • VARIOUS ARTISTSFROZEN (ORIGINAL MOTION PICTURE SOUNDTRACK)
  • VARIOUS ARTISTSEUPHORIC CLUBLAND 2

MSE's Twitter Feed

profile
Always remember anyone can post on the MSE forums, so it can be very different from our opinion.
We use Skimlinks and other affiliated links in some of our boards, for some of our users.