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  • FIRST POST
    the boy with no name
    0 WOW
    discover access holiday club malta
    • #1
    • 7th Nov 11, 7:37 PM
    0 WOW
    discover access holiday club malta 7th Nov 11 at 7:37 PM
    i am posting this on behaf of my father in law.
    he signed up for a 10 year deal with a holiday club called discover access whilst on holiday in malta. he transfered a few thousand pounds via bank transfer to a bank in malta.
    i cant find out much about this company, but from what i can find they also trade under the name of access2leisure, this seems to be a timeshare company.
    he was happy enough as he thought holidays to malta would be free, but he tried to book a weeks break, but they are telling him he has to pay a 300 booking fee & arrange his own flights.
    i think discover access is a letting management company for free weeks in the access2leisure timeshares.
    does anyone have any further info.
    cheers
    happy to be debt free (apart from mortgage)
Page 1
    • zagfles
    • By zagfles 7th Nov 11, 7:55 PM
    • 9,449 Posts
    • 7,365 Thanks
    zagfles
    • #2
    • 7th Nov 11, 7:55 PM
    • #2
    • 7th Nov 11, 7:55 PM
    Unfortunately this sounds like the usual timeshare/holiday ownership/holiday points club rip-off, where you pay several thousand to "buy" then end up having to pay booking charges, annual maintenance charges as well as flights etc.

    Have a look at the timeshare consumers association website for advice: http://www.timeshare.org.uk
  • lozzy51
    • #3
    • 13th Nov 11, 11:29 AM
    discover access
    • #3
    • 13th Nov 11, 11:29 AM
    Hi, We have just returned from Malta and have signed up (but not given money details) to Discover access. They did explain very thoroughly that you paid for your own air fares and that the costs depended on which hotel range you chose and time of year. between 99 and 199 for late breaks nov - may and 299 and 399 (i think) for peak seasons and top hotels. There is a 14 day cooling off period and the do tell you your membership money (3,900) is what they told us, is non-refundable. They were very clear about that with us. Also, if you want food included in your hotel/apartment stays you pay separte for that too. We are now doing some homework to see whether it is really worth the money or whether there are any more 'add ons' - otherwise we are cancelling within our 14 days. Hope that helps.
  • dzug1
    • #4
    • 13th Nov 11, 6:00 PM
    • #4
    • 13th Nov 11, 6:00 PM
    Hi, We have just returned from Malta and have signed up (but not given money details) to Discover access. They did explain very thoroughly that you paid for your own air fares and that the costs depended on which hotel range you chose and time of year. between 99 and 199 for late breaks nov - may and 299 and 399 (i think) for peak seasons and top hotels. There is a 14 day cooling off period and the do tell you your membership money (3,900) is what they told us, is non-refundable. They were very clear about that with us. Also, if you want food included in your hotel/apartment stays you pay separte for that too. We are now doing some homework to see whether it is really worth the money or whether there are any more 'add ons' - otherwise we are cancelling within our 14 days. Hope that helps.
    Originally posted by lozzy51
    WALK AWAY NOW

    Of course it's not worth the money. You can get cheap holidays on the High Street or from the internet without paying 3900 to an outfit that probably won't exist in a few years time.

    If you really believe it's worth the money then you are thick and deserve all you get. Or don't get in this case.

    Sorry to be blunt......
  • SaveTheEuro
    • #5
    • 14th Nov 11, 2:32 AM
    • #5
    • 14th Nov 11, 2:32 AM
    Hi, We have just returned from Malta and have signed up (but not given money details) to Discover access. They did explain very thoroughly that you paid for your own air fares and that the costs depended on which hotel range you chose and time of year. between 99 and 199 for late breaks nov - may and 299 and 399 (i think) for peak seasons and top hotels. There is a 14 day cooling off period and the do tell you your membership money (3,900) is what they told us, is non-refundable. They were very clear about that with us. Also, if you want food included in your hotel/apartment stays you pay separte for that too. We are now doing some homework to see whether it is really worth the money or whether there are any more 'add ons' - otherwise we are cancelling within our 14 days. Hope that helps.
    Originally posted by lozzy51
    Sounds terribly unattractive. Do you really want to pay thousands now for undefined holidays in the future?
  • Alan Bowen
    • #6
    • 14th Nov 11, 9:27 AM
    • #6
    • 14th Nov 11, 9:27 AM
    Avoid like the plague, there are lots of forums of unhappy customers, it is never worth paying a capital sum to a business that provides no financial protection at all for holidays you may never be able to take. Jump before it is too late
  • rexippa05
    • #7
    • 10th Apr 12, 10:15 AM
    • #7
    • 10th Apr 12, 10:15 AM
    I have been a member of Discover Access for a year now and have just come back from my second holiday in Malta. Firstly I'm very happy with the Club. Some of the above posts nearly put me off from joining but having used the company for 6 holidays in 5* accommodation. I Know that any Travel Agent or website could not even begin to compete with their prices! I paid between 159 to 199 for all 6 of my holidays booked with them between 2 days and 2 months in advance. I was so pleased while I was there I booked another holiday for end of April, 159 sterling with my membership for 7 nights for up to 4 people in 5* hotel in Madeira, on the hotels website its 450EURO for 2 people per night!!!!! the savings on that holiday paid for my years worth of membership and then some, obviously my next holiday i will save even more!! I thought this website was supposed to help people save money not put them off? My last point would be that only a few posts on here are from potential members the rest are from people who have had no dealings with the company!!!!!!
  • pelirocco
    • #8
    • 10th Apr 12, 11:19 AM
    • #8
    • 10th Apr 12, 11:19 AM
    WALK AWAY NOW

    Of course it's not worth the money. You can get cheap holidays on the High Street or from the internet without paying 3900 to an outfit that probably won't exist in a few years time.

    If you really believe it's worth the money then you are thick and deserve all you get. Or don't get in this case.

    Sorry to be blunt......
    Originally posted by dzug1
    Timeshare does suit some people very well , we used to have one when our kids were small ( we have 4 at at the time we found it hard to find the size of accommodation we needed ). I wouldnt have said we saved any money but it suited us at the time

    I think it works well for people who can take breaks ( especialy long ones ) outside peak season , funnily enough I was in Malta a few weeks ago and spoke to some retired couples who take long breaks in winter for around 100 / week all in ( except flights of course )

    As with most things it isnt one size fits all and maybe you should do some research before calling another poster thick
    Vuja De - the feeling you'll be here later
  • parkes385
    • #9
    • 7th Jun 12, 1:46 PM
    • #9
    • 7th Jun 12, 1:46 PM
    Hi,
    I have been a member of Access2 leisure for just over a year. I have had six holidays with them so far and have zero complaints.
    Holidays cost between 99-299 per week for up to six people in very acceptable spacious apartments. the club has three hotels in Malta and One in Lanzarote as well as access to 4 and 5 star accomodation anywhere in the world for the same price range. I have found the staff to be friendly and helpful without exception and the apartments are to a high quality....I would say that 4 star is just about right for Malta but maybe Lanzarote is a decent 3 star. I can only speak for myself but I have now fully paid up and have no regrets and am looking forward to many more holidays over the next nine years. I would say that most members are middle aged and I dont think that children or young people are catered for very well.
  • George Michael
    I don't know about anyone else, but in my opinion this:

    Holidays cost between 99-299 per week for up to six people in very acceptable spacious apartments. the club has three hotels in Malta and One in Lanzarote as well as access to 4 and 5 star accomodation anywhere in the world for the same price range.
    Originally posted by parkes385
    Sounds remarkably like an advert to me.

    And as for this post

    I have been a member of Discover Access for a year now and have just come back from my second holiday in Malta. Firstly I'm very happy with the Club. Some of the above posts nearly put me off from joining but having used the company for 6 holidays in 5* accommodation.!!!!!!
    Originally posted by rexippa05
    How could they nearly have put you off joining when you have been a member for a year and the posts in question were only posted 6 months ago?

    Sounds like another company effort to promote their business.
  • shaun from Africa
    I wonder if the owners of Access2 leisure/discover access know that it's illegal for a business that is operating in the UK (and possibly the rest of Europe) to pretend to be satisfied customers in an attempt to make their business appear more legitimate.

    2 newly registered MSE members who both just happened to find this thread and both of whom can't talk highly enough about the company does seem a bit too much of a coincidence.
  • Teacher1
    Teacher1
    Please do not sign up for discoverAccess! We have just returned from Sliema and were caught on our first day when my only excuse is that we were still not thinking straight. Bells should have started ringing I suppose when at the end of the spiel we discovered we had no credit card with us and when my partner and I said we would return to the hotel for it they moved heaven and earth to ensure only one of us went. I think they knew if we both had a bit of breathing space we would realise our mistake and not return. Many of the things we were told at the Preluna Hotel we have since found to be false. Have found it is almost impossible to choose a holiday without contacting Malta (at your own expense) and all you get is an answering service and left on hold, we have not been able to get through to customer services in Malta at all. There are also many sites filled with complaints about this company. We have lost 400 deposit and as they told us that there was no cooling off period they will be pursuing us for the remaining 1200. The old saying 'If something sounds too good to be true it is' is certainly true!
  • nmcd1963
    Discover Access
    I know your last thread was dated Aug 2012 but how did you manage to resolve the situation. We have just arrived back from Malta and had done exactly as you did. I have cancelled one contract but there was a smaller one for a short period of time which stated "cannot be cancelled". I tried and they have responded with a letter say it was a trial period 1 year, and cannot be cancelled. I have stopped the card they would take payment on. If anyone else has any ideas of how to cancel your advice would be much appreciated.
  • nanajana
    Just returned from sunny Malta. We also done the club membership with discover access but gave decided to cancel. We cant find any email address or phone number that they answer to do this. Our cooling off period is up on Saturday24/05/2014. Need to get it in but to who? Can anyone help please? We have paid nothing as yet.
    Last edited by nanajana; 20-05-2014 at 6:39 PM.
  • shaun from Africa
    nanajana,

    I managed to find this:
    Should you have any further queries please do not hesitate to contact the Reservations Department on the direct help line (00356) 2158 2416 from 08:00hrs to 14:30hrs (UK time) Monday to Friday, or e-mail us at: services@discoverAccess.BIZ.
    which may do you.
    http://www.discoveraccess.biz/wp-content/uploads/2011/03/Preluna.pdf

    I would suggest that you send an e-mail to the services e-mail address giving details of your membership and informing them that you wish to cancel and ask them to either pass it to the relevant dept or to advise you of the mailing or e-mail address to enable you to do this.

    Make sure that you keep a copy of the e-mail so that in the event of any problems, you can show that you made a good effort to inform them of the cancellation within the timescale allowed.
  • hairyjock
    Hi. Still an issue, I'm afraid. Now discoverAccess Ltd are selling two part deals to a holiday club, of which yrs 2-10 can be cancellled, but the first part, being for 363 days, and therefore not quite a year, is not within the scope of the EC timeshare and Holiday Club Regs.

    However, the new (June 2014) EC Consumer Rights Regulations do apply, which gives a fourteen day cooling-off period, despite all the warnings to the contrary in their Contract.
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