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  • totem
    Citymain administer
    Thanks a million for the info on this SCAM
    I was just checking my bank account and found that
    CITYMAIN ADMINISTER had taken £6.99 from my account
    I couldn't think who this Company was
    I put it in Google and up came martin's site and found it was for MOBILE INSURANCE and read some of the many
    complaints about them

    right away I cancelled the DD with my bank and thanks to your very helpful info on sending them a text I did just that and got an answer right away to say it was cancelled
    I am so livid that they did this 9 Mths after the cancellation
    they just take the money and then you have to deal with them to get it back BAD COMPANY !!!!
    I've had my phone a year and had cancelled the insurance before the 3 free months ended and was pleased to find the letter to prove the cancellation
    I will be ringing them first thing Monday to ask for my money back
    thanks again
  • stroppymare
    got me too
    I did take out the insurance but have now found out, rather late down the line, that they have been taking it out twice a month. so I have been paying double. Can I get this money back?
  • littleinholmes
    Recent Contact
    I have just phoned them on 01983 618300 to make a claim and they directed me to the SPB insurance website.

    Has anyone made a successful claim from them before?
  • Joni73
    I was looking through my bank statements yesterday, regarding a separate issue, and I noticed this citymain administr A1ins direct debit was taking £5.99 a month for about a year from 2007-2008. I think I cancelled the DD in 2008 because I didn't know what it was. Anyway, I just wanted to say that I sent a message via the SPB website yesterday to say that I did not ask for this insurance and they have already responded to say they are giving me a full refund (which I was surprised by, given that it was 6-7 years ago that I had the insurance!).
  • flipdazed
    I had payments of 14.99 going to CITYMAIN which started 20th February and were recurring on the 20th of each month.

    I caught the payment on April 23rd and cancelled it before it went out.

    I rang Natwest bank up on their freephone alternative number (141 0800 200400) and went through to the charges team.

    I told them that I believed the charges to be unwarranted and they refunded me the full 29.98 that I had historically paid and are currently doing an investigation into the company that charged me.
  • tmarriott
    A different company signed me up in smallprint
    i took out a mobile contract with the company called mobilephonesdirect provided through EE's network and somehow got into this BS city admin insurance despite clicking that i did not want insurance on my device, left me 30 pound out of pocket and extremely dissappointed in mobilephonesdirect for associating themselves with such a low thieving company like city admin
  • Jimmy Regan
    Phone Insurance
    I don't agree with the majority of these posts ! I too found this item on my bank statement and didn't recognise. When I contacted them through the 01983618300 number I found the lady to be very polite and helpful. She was able to demonstrate that I had actually taken out an insurance that I had forgotten about, but in any case, if I wanted to cancel, this would be done immediately with NO DRAMA - I suspect others may have forgotten too and I do not believe Citymain have acted dishonestly !
    • Immersion
    • By Immersion 26th Aug 16, 2:04 PM
    • 1 Posts
    • 0 Thanks
    Immersion
    30 minutes later? No reply at all to mine.
    • Yogibear76
    • By Yogibear76 31st May 17, 6:47 PM
    • 1 Posts
    • 0 Thanks
    Yogibear76
    Thanks for the information
    Hey, Thanks a lot for their info. It seems this is a common thing. I just called them and the number has changed to 08445762300.. which i have just called and the number is now changed to 03339997920
    Last edited by Yogibear76; 31-05-2017 at 6:50 PM. Reason: additional information relevant to the post
    • Walbs92
    • By Walbs92 17th Jul 17, 3:45 AM
    • 1 Posts
    • 0 Thanks
    Walbs92
    I've been making payments for years now.. so forgetful and it kept slipping my mind to find out what it was £6.99 a month for about 4 years they got about £335 out of me. Won't make this mistake again
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