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  • watcherman
    • #2
    • 22nd Jan 07, 9:45 AM
    • #2
    • 22nd Jan 07, 9:45 AM
    According to this thread http://forums.moneysavingexpert.com/showthread.html?t=191664&page=2 they are a mobile phone insurance company.
  • intersimi
    • #3
    • 22nd Jan 07, 10:16 AM
    • #3
    • 22nd Jan 07, 10:16 AM
    Thanks. I have managed to track them down further.

    Apparently, it is a small print Mobile Phone insurance. You know the type, where you get if free for 3 months, forget about it, then get charged a silly amount. Well this is one of those.

    The monthly mobile phone insurance amount is £5.99

    The address of the company is:

    Citymain re A1com
    Paul Kelsay
    City Administrators
    18 Church Road
    Fleet
    Hants
    GU51 3RH

    Tel 0870 4587002 (this is a 0870 number and is therefore chargable)

    I managed to phone them up and get the Direct debit canceled at their end, then cancelled it via my bank. They only caught me twice, so I consider myself lucky.
  • xplizit
    • #4
    • 20th May 07, 10:06 PM
    • #4
    • 20th May 07, 10:06 PM
    aarrgghh. just noticed this myself. is it only mobile phones they deal with? i can't work out what else it could be but don't want to cancel without being sure in case it's for somethign else. barclays won't let me go far back enough to see how many times i've been had but it's at least twice.
    • makes_cents
    • By makes_cents 20th May 07, 10:27 PM
    • 101 Posts
    • 16 Thanks
    makes_cents
    • #5
    • 20th May 07, 10:27 PM
    • #5
    • 20th May 07, 10:27 PM
    I cancelled my direct debit with them and heard nothing.

    Maybe it would be a good idea to cancel and write to them quoting any reference number you got when you purchased your phone.

    MC
    • Spendaholic Chick
    • By Spendaholic Chick 20th May 07, 10:34 PM
    • 2,007 Posts
    • 5,610 Thanks
    Spendaholic Chick
    • #6
    • 20th May 07, 10:34 PM
    • #6
    • 20th May 07, 10:34 PM
    I've noticed that on my statement for a coupl of moths now too and kept thinking I must find out what it is - thanks for the reminder! Must cancel it tomorrow!!
    GOD BLESS DURAN DURAN
    Official DFW Nerd Club - Member no 293 Proud to be dealing with my debts

    March NSD 5/10 March Make £5 Day £99.28/£155
    • Spendaholic Chick
    • By Spendaholic Chick 20th May 07, 10:36 PM
    • 2,007 Posts
    • 5,610 Thanks
    Spendaholic Chick
    • #7
    • 20th May 07, 10:36 PM
    • #7
    • 20th May 07, 10:36 PM
    I've just checked on saynoto0870.com and the geographical number is listed as 01252 788300 - that's what I'll be trying tomorrow!
    GOD BLESS DURAN DURAN
    Official DFW Nerd Club - Member no 293 Proud to be dealing with my debts

    March NSD 5/10 March Make £5 Day £99.28/£155
  • xplizit
    • #8
    • 20th May 07, 10:45 PM
    • #8
    • 20th May 07, 10:45 PM
    ok i'll get on the case tomorrow too

    sneaky b*stards
  • xplizit
    • #9
    • 21st May 07, 4:50 PM
    • #9
    • 21st May 07, 4:50 PM
    wow that was far more painless than i expected. rang the 01252 number, chose option 5 and got through to someone straight away. they're sending me a letter to confirm the cancellation. didn't have to post them anything etc

    bad news is i've apparently been giving them £5 a month since july
    how i didn't realise sooner i don't know but am a bit gutted
    • anonymousie
    • By anonymousie 23rd Oct 07, 3:08 PM
    • 991 Posts
    • 715 Thanks
    anonymousie

    Thanks for this guys- I have been paying for a hugely embarassing amount of time (for a contract I have now upgraded even) believing I HAD NOT insured the phone (I would have claimed it I'd have known too mind you hearing what I minefield claims are maybe not!).

    i guess this was another P4U sneaky and I'm a moron- I know!

    Anway, cancelling was painless, nicelady on the phone and she will send a cancellation letter.

    Chopped the DD off too!
  • ANTOBD
    01983 618300 Is The New Geograhical Number

    ACCORDING TO http://saynoto0870.com/numbersearch.php
  • plinkykev
    got me too...
    B*ggers! Just saw this on my statement for last month and wondered who they were (or what my missus had signed me up for!). Thankfully was the first one. Got my phone and apparently it had a 3-month free insurance, so this must be it now kicking-in. Annoyed I never cancelled it previously, but happy it was only one months worth - phew!
    Always after a bargain... :-)
  • jrgart
    Cheers guys - got caught out on this also for the last couple of months. But as mentioned previously, they very cooperative and happy to cancel my direct debit.
    • jicms
    • By jicms 20th Oct 09, 11:38 PM
    • 345 Posts
    • 35 Thanks
    jicms
    Me too, I stupidly took out the free offer from Buymobilephones. I put a reminder on my new (hate it) Nokia 5800, but as the calendar display's so feeble I didn't see it.

    I will phone to cancel tomorrow and delete the DD from my bank account. I might check how many weeks I have left for my £5.99 as I may as well keep it till the last minute. It would be annoying if anything happened to my phone after cancelling.
  • Hazzie
    Thanks for that, i have been wondering about this charge for a while now and have finally got rid of it. The number has changed from the 0870 one to 08445762300
  • kolin
    Me too, I stupidly took out the free offer from Buymobilephones. I put a reminder on my new (hate it) Nokia 5800, but as the calendar display's so feeble I didn't see it.

    I will phone to cancel tomorrow and delete the DD from my bank account. I might check how many weeks I have left for my £5.99 as I may as well keep it till the last minute. It would be annoying if anything happened to my phone after cancelling.
    Originally posted by jicms
    i on the otherhand didn't take out the free insurance offer (nor did i want it), but yet it's all still been set up without my consent. (if i log into buymobilephones account, it is showing as free insurance:yes) i have had no confirmation either in paper or email about this 'insurance' it's not on any sales invoice or email confirmation. to say i'm angry isn't halfway there.

    anyway, i'm going to get in touch with citymain today.
    • puddings
    • By puddings 4th May 10, 9:54 AM
    • 1,868 Posts
    • 5,330 Thanks
    puddings
    Like Kolin, I didnt take out the free insurance offer and can see nothing about it on my paperwork.
    It's not that there is small print to read... more like invisible print!
    I'm just glad it was only 5.99 and was only 1 month. Anyway it's cancelled now.
    Grrr
  • konrad mule
    I've just noticed this on my last statement. Fortunately it looks like they have only taken one payment so far. I have no contract with these guys and I never agreed to set up a direct debit with them so it should be no problem to get my bank to refund it, just out of principle really, I can't stand people making money like this. It's basically fraudulent imo.

    Just slightly concerned it could affect my credit rating somehow.. is that possible? I know in terms of credit history, consumer rights and fairness don't really apply..
    • Jimby509
    • By Jimby509 11th Aug 10, 8:46 AM
    • 106 Posts
    • 70 Thanks
    Jimby509
    AAAARRRGGGGG these jokers got me as well. £5.99. Okay not much but it soooooo winds me up that every time I get a phone contract some random company takes my cash via direct debit without my permision.

    I cancelled and am really going to chase this up, how dare they? It is equal to theft.
  • Nattylou
    Me too
    The toe-rags got me too, this is the first (and last) payment from me though.

    The number is now 0844576232020!!!!

    They sound like they are on the run to me with all those changes. The girl on the phone just cancelled it there and then so it clearly is really common. I went back to my mobile phone form and there is a statement on it that says:

    "Following your acceptance of the insurance, the first three months of which are free, you have agreed to the terms and conditions of the policy copy which is enclosed".

    I am really careful with insurance and never take it out and I bought this policy online so I know I was not offered it, so I am not sure it is entirely legal to then send you a letter saying you have accepted it and that you have to opt out.

    If they are getting £5.99 a month, even just once, from hundreds of people they are making a killing, it makes me sick.

    For information, mine is from a T-Mobile contract via buymobilephones.net so watch out!
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