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"CITYMAIN ADMINISTR" bank account charge
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# 1
intersimi
Old 22-01-2007, 9:40 AM
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Default "CITYMAIN ADMINISTR" bank account charge

Does anyone know what "CITYMAIN ADMINISTR" is?

I have been making regular payments to CITYMAIN ADMINISTR and I have no idea what it is, does anyone know?

I have finally started to take control of my finances, and found this strange item in my account. I have cancelled it, and just have to wait and see what it is.
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# 2
watcherman
Old 22-01-2007, 9:45 AM
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According to this thread http://forums.moneysavingexpert.com/...=191664&page=2 they are a mobile phone insurance company.
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# 3
intersimi
Old 22-01-2007, 10:16 AM
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Thanks. I have managed to track them down further.

Apparently, it is a small print Mobile Phone insurance. You know the type, where you get if free for 3 months, forget about it, then get charged a silly amount. Well this is one of those.

The monthly mobile phone insurance amount is 5.99

The address of the company is:

Citymain re A1com
Paul Kelsay
City Administrators
18 Church Road
Fleet
Hants
GU51 3RH

Tel 0870 4587002 (this is a 0870 number and is therefore chargable)

I managed to phone them up and get the Direct debit canceled at their end, then cancelled it via my bank. They only caught me twice, so I consider myself lucky.
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# 4
xplizit
Old 20-05-2007, 10:06 PM
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aarrgghh. just noticed this myself. is it only mobile phones they deal with? i can't work out what else it could be but don't want to cancel without being sure in case it's for somethign else. barclays won't let me go far back enough to see how many times i've been had but it's at least twice.
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# 5
makes_cents
Old 20-05-2007, 10:27 PM
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I cancelled my direct debit with them and heard nothing.

Maybe it would be a good idea to cancel and write to them quoting any reference number you got when you purchased your phone.

MC
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# 6
Spendaholic Chick
Old 20-05-2007, 10:34 PM
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I've noticed that on my statement for a coupl of moths now too and kept thinking I must find out what it is - thanks for the reminder! Must cancel it tomorrow!!
GOD BLESS DURAN DURAN
Official DFW Nerd Club - Member no 293 Proud to be dealing with my debts

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# 7
Spendaholic Chick
Old 20-05-2007, 10:36 PM
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I've just checked on saynoto0870.com and the geographical number is listed as 01252 788300 - that's what I'll be trying tomorrow!
GOD BLESS DURAN DURAN
Official DFW Nerd Club - Member no 293 Proud to be dealing with my debts

March NSD 5/10 March Make 5 Day 99.28/155
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# 8
xplizit
Old 20-05-2007, 10:45 PM
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ok i'll get on the case tomorrow too

sneaky b*stards
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# 9
xplizit
Old 21-05-2007, 4:50 PM
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wow that was far more painless than i expected. rang the 01252 number, chose option 5 and got through to someone straight away. they're sending me a letter to confirm the cancellation. didn't have to post them anything etc

bad news is i've apparently been giving them 5 a month since july
how i didn't realise sooner i don't know but am a bit gutted
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# 10
anonymousie
Old 23-10-2007, 3:08 PM
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Thanks for this guys- I have been paying for a hugely embarassing amount of time (for a contract I have now upgraded even) believing I HAD NOT insured the phone (I would have claimed it I'd have known too mind you hearing what I minefield claims are maybe not!).

i guess this was another P4U sneaky and I'm a moron- I know!

Anway, cancelling was painless, nicelady on the phone and she will send a cancellation letter.

Chopped the DD off too!
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# 11
ANTOBD
Old 16-03-2008, 12:00 PM
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01983 618300 Is The New Geograhical Number

ACCORDING TO http://saynoto0870.com/numbersearch.php
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# 12
plinkykev
Old 16-03-2009, 2:39 PM
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Default got me too...

B*ggers! Just saw this on my statement for last month and wondered who they were (or what my missus had signed me up for!). Thankfully was the first one. Got my phone and apparently it had a 3-month free insurance, so this must be it now kicking-in. Annoyed I never cancelled it previously, but happy it was only one months worth - phew!
Always after a bargain... :-)
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# 13
jrgart
Old 05-05-2009, 2:03 PM
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Cheers guys - got caught out on this also for the last couple of months. But as mentioned previously, they very cooperative and happy to cancel my direct debit.
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# 14
jicms
Old 20-10-2009, 11:38 PM
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Me too, I stupidly took out the free offer from Buymobilephones. I put a reminder on my new (hate it) Nokia 5800, but as the calendar display's so feeble I didn't see it.

I will phone to cancel tomorrow and delete the DD from my bank account. I might check how many weeks I have left for my 5.99 as I may as well keep it till the last minute. It would be annoying if anything happened to my phone after cancelling.
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# 15
Hazzie
Old 29-10-2009, 11:48 AM
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Thanks for that, i have been wondering about this charge for a while now and have finally got rid of it. The number has changed from the 0870 one to 08445762300
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# 16
kolin
Old 18-01-2010, 1:02 PM
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Quote:
Originally Posted by jicms View Post
Me too, I stupidly took out the free offer from Buymobilephones. I put a reminder on my new (hate it) Nokia 5800, but as the calendar display's so feeble I didn't see it.

I will phone to cancel tomorrow and delete the DD from my bank account. I might check how many weeks I have left for my 5.99 as I may as well keep it till the last minute. It would be annoying if anything happened to my phone after cancelling.
i on the otherhand didn't take out the free insurance offer (nor did i want it), but yet it's all still been set up without my consent. (if i log into buymobilephones account, it is showing as free insurance:yes) i have had no confirmation either in paper or email about this 'insurance' it's not on any sales invoice or email confirmation. to say i'm angry isn't halfway there.

anyway, i'm going to get in touch with citymain today.
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# 17
puddings
Old 04-05-2010, 9:54 AM
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Like Kolin, I didnt take out the free insurance offer and can see nothing about it on my paperwork.
It's not that there is small print to read... more like invisible print!
I'm just glad it was only 5.99 and was only 1 month. Anyway it's cancelled now.
Grrr
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# 18
konrad mule
Old 26-07-2010, 11:03 PM
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I've just noticed this on my last statement. Fortunately it looks like they have only taken one payment so far. I have no contract with these guys and I never agreed to set up a direct debit with them so it should be no problem to get my bank to refund it, just out of principle really, I can't stand people making money like this. It's basically fraudulent imo.

Just slightly concerned it could affect my credit rating somehow.. is that possible? I know in terms of credit history, consumer rights and fairness don't really apply..
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# 19
Jimby509
Old 11-08-2010, 8:46 AM
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AAAARRRGGGGG these jokers got me as well. 5.99. Okay not much but it soooooo winds me up that every time I get a phone contract some random company takes my cash via direct debit without my permision.

I cancelled and am really going to chase this up, how dare they? It is equal to theft.
HSBC 1000 0 Vanquis 780 0
Egg 1000 0
Friend 1000 Tesco CC 2000 0 MBNA 4000 0 Abbey 4000 0 RBS 1000
Debt at Highest June07 13,000 Total Now Owing 1000
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# 20
Nattylou
Old 23-08-2010, 12:52 PM
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Default Me too

The toe-rags got me too, this is the first (and last) payment from me though.

The number is now 0844576232020!!!!

They sound like they are on the run to me with all those changes. The girl on the phone just cancelled it there and then so it clearly is really common. I went back to my mobile phone form and there is a statement on it that says:

"Following your acceptance of the insurance, the first three months of which are free, you have agreed to the terms and conditions of the policy copy which is enclosed".

I am really careful with insurance and never take it out and I bought this policy online so I know I was not offered it, so I am not sure it is entirely legal to then send you a letter saying you have accepted it and that you have to opt out.

If they are getting 5.99 a month, even just once, from hundreds of people they are making a killing, it makes me sick.

For information, mine is from a T-Mobile contract via buymobilephones.net so watch out!
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