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Halswell house
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# 1
fubar4164
Old 07-10-2011, 7:32 PM
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Default Halswell house

Hi there. I'm getting married at Halswell house in Somerset next year and have recently had a letter from them saying they have changed managing agent.

It is somewhat low on details and I'm rather concerned about what is happening. I've spoken to the new managing agent and they seemed very vague on the phone. Does anyone have any more details?

looking on Companies House the new agent is significally behind with filing their accounts, which doesn't bode well.

I've paid a deposit to the old agent which I assume will transfer across, although they never sent my signed contract back to me.

I'm interest to see if anyone else has heard anything?
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# 2
bellabride
Old 08-11-2011, 10:54 AM
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Hi there i am getting married there next year aswell. Im also very concerned about this. Have you spoke to Paul? As far as Im aware they have no managing agents at present. I have a contract but no copy of the signed one? Now Im really worried!! I have called several time to double check how much I have paid and to get a Piano player contact. They were supposed to email me yesterday but Surprise Surprise.. NOTHING
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# 3
fubar4164
Old 16-11-2011, 10:09 PM
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Hello, yes I'm in a similar position, we signed a contract but they never returned a signed copy. We've put a deposit down but are refusing to pay anything further until we get a contract with the new managing agent and some proper explanations.

I am hoping this will all turn out fine but am disappointed at the way it's going, since the staff were part of what sold the venue to me and they're all gone now. We are planning on going down there in a while to meet the new agents, carefree, flower people etc and get to the bottom of this.

Let me know if you hear anything further please.
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# 4
tinkabell2002uk
Old 06-02-2012, 8:30 PM
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Hi all,
Do any of you have any updates on Halswell? My sister is due to get married there in June and they have also failed to send out a new contract despite promising to when she spoke to them at the beginning of Jan, so literally a few weeks ago. She went on holiday and has tried to contact Halswell this week on her reurn to find that the numbers are dead! Does anyone have a working number that she can use or anyfurther information? Anything to put her and her fiancee's mind at rest, they are worried sick
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# 5
fubar4164
Old 06-02-2012, 8:51 PM
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Default Halswell house update

Hi guys,

As an update, we met with people at the house in Jan and they assured us everything was fine. We have since found out that dunster properties ltd is in adminstration (contact Moorfields corporate recoveries for more details as they don't have a list of wedding creditors. Pm me if you need details.)

When we spoke to Paul Tanswell about this, he assured us they would still provide a wedding but with a new company, and wanted us to pay a new depost (minus contract) and claim the original deposit on our insurance (not acceptable). We have today found out that Paul Tanswell is in fact leaving employment with Halswell on Wednesday and does not know what will happen after that date.

I will not be progressing with my wedding there in september as I am not confident in their ability to provide a wedding. I hope this is of help.
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# 6
tinkabell2002uk
Old 06-02-2012, 9:13 PM
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Thank you so much for your response, its not looking promising is it? I think my sister is going to go down there and see if she can get some answers that way! If you do hear anything else, I would be really grateful if you could let me know so I can pass the info onto her.

Sarah
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# 7
staceybarker
Old 08-02-2012, 4:57 PM
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Hi All

I've just spoken to a guy at the administrators, he's called Jack Jones - very useful.

He advises everyone to contact him and speak to him direct.

He will then forward a copy of the administration report and a proof of debt to allow you to submit a claim in the administration as well as contact details for Nicki Stephenson, the caterer who is now the main contact since Paul left.

Current understading is that another Dunster company (not in administration) Halwell Park Limited is fullfilling obligations and weddings are happening. (This is because the administrators are not trading the company)

Nicki does not work for the Dunster companies, she advised that we pay nothing more and await hearing from her.

Therefore, my advice would be speak to Jack Jones on 020 8528 1090, who will then give you contact details for Nicki Stephenson.

Crappy situation, but I guess we just need to pay the waiting game where possible.

Stacey
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# 8
staceybarker
Old 08-02-2012, 5:11 PM
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P.S the administrators report anticipates that unsecured creditors will be paid in full, therefore worse case scenario (nightmare if your wedding is coming up soon) appears to be that venue change is required but you'll get your money back via the administration or insurance!
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# 9
antaruu
Old 08-02-2012, 6:06 PM
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Default haslwell house website

Hi all,

We have a wedding in June and are having the exact same experience.

I found tonight a new website that they put up only 23 hours ago, intentions seems positive but I think I'm always going to be wary with what's going on.

I think the most important thing at the moment, is who is fronting Halswell? and if so what is their contact details? Perhaps the owner Graham Bond himself should reassure everyone personally, I think its the least he could do.

halswell-house I can't post links but if you add a .co.uk to the address it should come up
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# 10
staceybarker
Old 09-02-2012, 8:55 AM
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Quote:
Originally Posted by antaruu View Post
I think the most important thing at the moment, is who is fronting Halswell? and if so what is their contact details?
Please see my post, contact is Nikie Stephenson, you can get her contact details from Jack Jones at the administrators office, but she doesn't work for the Dunster companies
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# 11
6ftunder
Old 09-02-2012, 1:45 PM
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Default Halswell House

Hi Guys,

I know you may have read my other post on you and your wedding, but please please please make sure you get in contact with Jack Jones of Moorfields we did and thankfully through him and our Wedding Insurance ( Dreamsaver Wedding insurance) we were able to get all lour money back and re-book with another venue!

We were left with not knowing where we stood, who was fronting Halswell and at one point we even knew more than the staff Paul and Nickie.

We were filled with misguided information for a month or so and were asked to complete knew contracts which we declined to do.
Basicly we were told they could not claim our money back from Dunster Properties ltd so we would have to sign a new contract and pay again!!

Our Civil Partnership was due to take place on 9th April 2012, thankfully because we acted in line with our head we were able to move everything to the same day and time and all our suppliers have come along with us.
As you can imagine when we found out in January we were already getting RSVP back.

Thankfully the wonderful Brympton House near Yeovil have come up trumps and we can certaily see a professional difference and once again have confidence in our day be very specail indeed.

Good luck to you all but please don't sit back and do nothing!!
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# 12
fubar4164
Old 09-02-2012, 6:37 PM
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I have to say I agree with 6ftunder.

We gave Halswell the benefit of the doubt for several months and the final straw came on Monday when we cancelled. We have not even had an acknowledgement of cancellation.

If you are still waiting on Halswell then I would suggest you ask them several questions which I've had at the back of my mind but again gave them the benefit of the doubt. Namely:

1. Why did they sack their previous organisers?

2. Whose bank account did my deposit go to because I understand from the administrators that Dunster Properties did not have a bank account.

3. Why is Graham Bond not cooperating with the administrators or taking an interest in the wedding business?

4. Why were HMRC taking steps to have Dunster Properties struck off before Citibank put them into administration.

5. Why, over 4 months after getting rid of Mark Cranfield Associates Ltd do they not have a new contract or employee to act for the wedding business?

6. Why is everything going through Nikie, who seems very nice, but is their catering contractor?

7. What was the role of Paul Tanswell and why has he left?

8. Why did they not inform all bookings as soon as they entered administration?

And a whole host of others that I don't have time to put down on paper at the moment. I think it's a shame that such a lovely venue has been let down by the people.

Best of luck everyone. My insurance claim has gone in today, and I am gutted that 7 months of planning is effectively down the drain as I have to look for a new venue at relatively short notice.
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# 13
6ftunder
Old 10-02-2012, 9:43 AM
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Default Halswell House

All of those questions from the above post are correct and justified for anyone to ask!

The company's that have been running Halswell House all of the Dunster Groups have indeed got BIG problems and on the Companies House Website or Companies in the UK website you can indeed see all the evidence for yourselves about Administration and Wind Up orders.

We had payed the full ammount for our Wedding with Halswell and as previously said thankfully with the help of Jack Jones of Moorfields Administration dept we got the whole lot payed back so there is light at the end of the tunnel if you have insurance!

I noticed that it hit the press this week and featured in the Bridgwater Mercury but it was a very low key, yet large story about mysterious goings on and problems at Halswell House.

I know our situation has been sorted now thanks to Brympton House near Yeovil this wonderful venue is a similar set up to Halswell House but far more professional in it's dealings with us than Halswell ever were.

Be aware that if you have given notice at the Registrars you will have to go through this and pay again if you change your venue.

i am still very angry and upset with Halswell even though we are sorted because we were in a contract with them for 2 years and they never once had the courtesy to be honest with us, even though they had 15k of our money and in the end we were made to feel like an inconvenience and trouble makers..... quite frankly we have only just started and plan to sprad the word so that innocent people get the treatment they deserve!
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# 14
weddinghelpathand
Old 24-02-2012, 6:18 PM
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If any of you need help with a new venue and caterer, I can help.
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# 15
bellabride
Old 02-03-2012, 8:07 PM
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I'm just looking into cancelling my wedding at Halswell, was getting your money back from your insurers a big process? What did you need to get it back? X
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# 16
fubar4164
Old 02-03-2012, 10:03 PM
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I've not yet got my money back. Had to send them all contracts and bank statements etc to support my claim. They also contacted my suppliers (e.g. Photographer) to confirm my claim.

Best of luck.
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# 17
bellabride
Old 03-03-2012, 7:03 AM
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I have my contract, bank statements also have information to back up that they are in administration. How come they wanted to contact you photographer? Shall I include a suppliers contact when I send mine?

Thanks
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# 18
fubar4164
Old 10-03-2012, 5:45 PM
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Hi guys,

Just an update, got a full refund from the insurance company today! Best of luck to everyone else.
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# 19
NSSD
Old 13-03-2012, 4:14 PM
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Default response to natmat

I have no idea who you are but I am tired of reading postings on this forum that are untrue.
I have not spoken to anyone on the phone recently nor would I be evasive, cut anyone short or ask for money! That is not my job.
All weddings that have been booked at Halswell to date have taken place, thanks to me, and all the brides have been very happy.
The rubbish in the carpark is due to flytipping and the council are sorting it out.
The pictures have been taken down due to redecoration which is taking place.
Please get your facts straight before you post slanderous messages on the internet.
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# 20
BeckyGibbs
Old 13-03-2012, 10:04 PM
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In response to natmat and any other critics!

I got married at Halswell House on 29th December 2011 (please feel free to check this, my log on is my married name). It was the best day of my life and I am so glad that I did not get cold feet and cancel my wedding.

I choose Halswell House because I imagined my wedding to be amazing there, but please believe me, it exceeded my expectations. I was worried in the run up to the wedding, due to the situation of the change in managing agents, and rumours of the comapany going into administration and did consider cancelling.

The reason that I didn't cancel was because of Nikie at Stickydate, and the reason that my wedding was so perfect was also because of her. She put in so much time and effort and went above and beyond my (high) expectations of a wedding coordinator; yet that is not infact her job!!!

I went the bespoke route, which meant I simple paid for the venue hire and then paid for everything else seperately. Nikie was paid to only do my catering, and that I think you will find is the case for all of the weddings that are happening at Halswell House now. Nikie is, out of the kindness of her heart, and for the benefit of the brides (that she wants to do her best for), organising weddings for no financial gain. She is not being paid to do this job, she does not have to do it, and the only reason that she is there and still working so hard is to help people have their wedding days.

I find it an absolute joke for you to have said what you have about her, infact it is hard to believe you even know her, because if you did, your description would never have left your keyboard. I do not know Nikie personally, but because of her I had the most perfect wedding day, which my guests are still talking about, many of whom regularly say they have never been to a better, more organised and perfect wedding. It really was magical.

I would personally like to sincerely thank Nikie for her hard work, honesty, organisation and integrity, as she helped to make my dream wedding come true. Anyone who has her organising their weddings, is truly lucky.
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