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    • KeithP
    • By KeithP 22nd Dec 17, 1:12 PM
    • 5,623 Posts
    • 4,313 Thanks
    KeithP
    Could anyone give me advice about a missed Ikea delivery please. They were due to deliver yesterday and didn!!!8217;t turn up. I spent 1 hour 15 minutes on the phone to them being repeatedly fobbed off (they told me to call Parcelforce but couldn!!!8217;t give me any reference number so Parcelforce couldn!!!8217;t help). They eventually admitted the goods are still in their warehouse and will now be delivered sometime in January.

    I will have to be home for a second delivery so that!!!8217;s one expense. But also I will have to buy replacements as the items are Xmas gifts. As it!!!8217;s now so close to Xmas I!!!8217;m going to spend a lot for next day delivery of replacement gifts. Can I expect Ikea to compensate me given that they completely failed to deliver on the date stated in the contract. I don!!!8217;t see why I should be left out of pocket to quite a significant degree because, by their own admission, they had some !!!8220;operational issues!!!8221; and didn!!!8217;t dispatch my order, or even tell me that there was a problem.

    Any advice would be appreciated, thank you!
    Originally posted by Knits
    Assuming you ordered online, and as you will buy replacement gifts, why don't just phone Ikea again and cancel the order?
    .
    • Knits
    • By Knits 22nd Dec 17, 3:29 PM
    • 3 Posts
    • 0 Thanks
    Knits
    The order isnít only Xmas gifts so I can still use some of the items if they arrive in January - though itís inconvenient to have to wait that long for them. Because of that I donít want to cancel the order, but then if I donít cancel then Iíll end up having to pay for the return of the kids Xmas gifts that arenít any use in January.

    It seems like Iím being left out of pocket both due to having to spend an extra day in waiting for a delivery in January, and due to having to pay for Saturday delivery on replacement gifts from an alternative retailer if I want to have childrenís gifts on Xmas day. It seems unreasonable that I could be out of pocket by over £100 (based on taking a days unpaid leave) because a company couldnít get their act together to send me an order on the date specified in the contract, and couldnít even inform me in advance so I didnít waste a day at home waiting for them.
    • KeithP
    • By KeithP 22nd Dec 17, 7:32 PM
    • 5,623 Posts
    • 4,313 Thanks
    KeithP
    The order isnít only Xmas gifts so I can still use some of the items if they arrive in January - though itís inconvenient to have to wait that long for them. Because of that I donít want to cancel the order, but then if I donít cancel then Iíll end up having to pay for the return of the kids Xmas gifts that arenít any use in January.
    Originally posted by Knits
    Then just cancel the Christmas gift items from the order and wait for the other stuff to arrive in due course.

    You seem to be making this over-complicated.
    .
    • Knits
    • By Knits 23rd Dec 17, 12:24 AM
    • 3 Posts
    • 0 Thanks
    Knits
    Apparently that is not an option as the order has been prepared but not dispatched yet. I can cancel entirely or not cancel. I would probably be able to put the gifts away until a birthday or next Xmas. However that still leaves me unnecessarily out of pocket because of Ikeaís failure to deliver on the date specified in the contract, or to inform me that they would not deliver.
    • Kagsy Le Wagsy
    • By Kagsy Le Wagsy 9th Feb 18, 3:45 PM
    • 1 Posts
    • 0 Thanks
    Kagsy Le Wagsy
    Ive just used the template letter to write to furniture store who has failed to deliver (1600 worth of ) new furniture and didnt even call to notify me. I called them when it hadnt arrived after taking a day off work

    I will keep you posted if I get a result
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