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    • wealdroam
    • By wealdroam 10th Mar 17, 2:14 PM
    • 18,651 Posts
    • 15,554 Thanks
    wealdroam
    Hi All
    Does a cancelled repair visit qualify?
    I took today off work to await a Bosch engineer to fix a vacuum cleaner, any time between 8am and 6pm. Got a phone call this morning to say the engineer was ill and couldn't make it. I have had to take another day off later this month for a re-arranged appointment.
    Do I have any grounds to claim?
    TIA

    R
    Originally posted by Riggsy1367
    Yes, in he same way that you can claim if a delivery fails to turn up.
    The principle is exactly the same.

    You will have read that you haven't actually suffered a loss yet as you were planning to take today off. But you can claim for your losses due to a second visit becoming necessary.

    You might like to advise them that you will be claiming, and thus give them the opportunity to visit when you are 'freely' available, e.g. evening or weekend?
    • effingpot
    • By effingpot 27th Mar 17, 2:35 PM
    • 9 Posts
    • 2 Thanks
    effingpot
    Moonpig's "Guaranteed Mothers' Day delivery" still not arrived
    I'm trying to work out how to complain and what to ask for from Moonpig who snatched a Mothers' Day order away from our local florist, from us boys based on a slick ad campaign, nice flowers and a "guarantee" of delivery yesterday. Of course that never happened and now we have one upset mother and three angry sons. Calling Moonpig on their help line gets you onto (chargeable) hold for so long you hang up - there are no clues how long you'll wait. They do not respond to emails, their customer service form or feedback.

    Getting the money refunded doesn't really do it. The point of the gift was to delight our Mum as their lovely ads point out, on the day! Though we didn't incur additional costs, more the upset. The tracking system suggests they have been at some "hub" for two days and are still there. So the update email saying they will be delivered today also looks like rubbish.

    We can still write a letter to them, or carry on holding (we waited 30 mins yesterday and today with no answer). That cost another few quid!

    Suggestions other than what's in the article welcome if anyone has dealt with Moonpig before. It's our last time with them, that's for sure!
    thanks, Mike.
    • unholyangel
    • By unholyangel 27th Mar 17, 2:51 PM
    • 11,603 Posts
    • 8,739 Thanks
    unholyangel
    I'm trying to work out how to complain and what to ask for from Moonpig who snatched a Mothers' Day order away from our local florist, from us boys based on a slick ad campaign, nice flowers and a "guarantee" of delivery yesterday. Of course that never happened and now we have one upset mother and three angry sons. Calling Moonpig on their help line gets you onto (chargeable) hold for so long you hang up - there are no clues how long you'll wait. They do not respond to emails, their customer service form or feedback.

    Getting the money refunded doesn't really do it. The point of the gift was to delight our Mum as their lovely ads point out, on the day! Though we didn't incur additional costs, more the upset. The tracking system suggests they have been at some "hub" for two days and are still there. So the update email saying they will be delivered today also looks like rubbish.

    We can still write a letter to them, or carry on holding (we waited 30 mins yesterday and today with no answer). That cost another few quid!

    Suggestions other than what's in the article welcome if anyone has dealt with Moonpig before. It's our last time with them, that's for sure!
    thanks, Mike.
    Originally posted by effingpot
    They're active on twitter (12 mins ago) - maybe try there?
    Money doesn't solve poverty.....it creates it.
    • lincroft1710
    • By lincroft1710 27th Mar 17, 4:31 PM
    • 10,052 Posts
    • 8,125 Thanks
    lincroft1710

    Getting the money refunded doesn't really do it. The point of the gift was to delight our Mum as their lovely ads point out, on the day!
    Originally posted by effingpot
    What would "do it"? Mother's Day has passed, they can't re-create the delight your mum would have experienced as she has already been disappointed. If they offer some form of compensation in addition to a refund it won't alter the way your mother felt on the day.
    • effingpot
    • By effingpot 27th Mar 17, 5:44 PM
    • 9 Posts
    • 2 Thanks
    effingpot
    Twitter worked - they seem to respond to that quicker than their customer support routes. They refunded the money and might send my Mum something extra to say sorry (my suggestion to them based on the comment above).
    thanks for the pointers :-)
    • Crunch5
    • By Crunch5 2nd May 17, 12:07 PM
    • 1 Posts
    • 0 Thanks
    Crunch5
    Hi all.

    I'm going through a current court reclamation process as I had 6 missed deliveries (all on different days).

    The online retailer is hiding behind their standard T&Cs which state that delivery is approximate. However, if their delivery agent confirms that delivery will occur on a fixed date (e.g. 2 May), I'm assuming that this then moves the whole contractual side away from estimated deliveries?

    Any thoughts welcome especially how best to word my claim document to the court...

    Many thanks
    • Checkerr
    • By Checkerr 5th Jun 17, 2:17 PM
    • 1 Posts
    • 0 Thanks
    Checkerr
    I ordered a bicycle tracker from integrated trackers website and I haven't heard anything yet........ not even an acknowledgement that my order was received. It's almost 2 weeks since I paid online now.

    The payment was PayPal and I used my credit card. PayPal gave me a receipt and that is all. Nothing from the company. I have emailed them with my receipt number but no response. I de used to call the number today and it tells me the number is wrong. I am beginning to wonder if I will see the tracker or get my money back.

    Any thoughts as to what I do next? Can the credit card company refund me ? Was this a scam?
    • wealdroam
    • By wealdroam 5th Jun 17, 2:47 PM
    • 18,651 Posts
    • 15,554 Thanks
    wealdroam
    I ordered a bicycle tracker from integrated trackers website and I haven't heard anything yet........ not even an acknowledgement that my order was received. It's almost 2 weeks since I paid online now.

    The payment was PayPal and I used my credit card. PayPal gave me a receipt and that is all. Nothing from the company. I have emailed them with my receipt number but no response. I de used to call the number today and it tells me the number is wrong. I am beginning to wonder if I will see the tracker or get my money back.

    Any thoughts as to what I do next? Can the credit card company refund me ? Was this a scam?
    Originally posted by Checkerr
    What number did you call them on?

    The number on their 'contact us' webpage is 020 7127 5082.

    Use Paypal's Buyer Protection Scheme if you are looking for a refund.
    • vaderag
    • By vaderag 6th Oct 17, 1:58 PM
    • 257 Posts
    • 57 Thanks
    vaderag
    Do these rules apply to service supply?

    I have taken the day off today to await a broadband engineer to switch my broadband to BT. I received nothing to the contrary that it would be between 8 and 1pm, but calling BT they are saying that (for some reason) the order has been cancelled with the wholesaler...

    What are my rights here as I am almost certainly going to need to take an extra day off for this
    • katyw2
    • By katyw2 7th Dec 17, 1:19 PM
    • 6 Posts
    • 0 Thanks
    katyw2
    Wrong furniture delivered
    Hi
    We have waited 14 weeks for 2 new 3-seater sofas but when they were delivered this week the company had ordered 2 single chairs. They have said to keep these until the correct items can be delivered (expected to be 12-16 weeks again) and are hoping to supply us with a 3-seater sofa this weekend. There are 4 adults in our family and now only 2 comfy chairs to sit on. We also regularly have guests but over the next few weeks (i.e. the Christmas period) this will be even more so. We are going to try to claim compensation but would welcome thoughts from others as to how much this should be. I still cannot quite believe what the company has done and I'm not sure they realise how much this is upsetting us and causing us great inconvenience. Any suggestions would be very gratefully received.

    Also I am not sure whether to state the company's name (a very well known company) or threaten to do so to gain more leverage with them. I get very upset when I see their Christmas advert on the TV...
    • custardy
    • By custardy 7th Dec 17, 2:14 PM
    • 32,770 Posts
    • 27,502 Thanks
    custardy
    Hi
    We have waited 14 weeks for 2 new 3-seater sofas but when they were delivered this week the company had ordered 2 single chairs. They have said to keep these until the correct items can be delivered (expected to be 12-16 weeks again) and are hoping to supply us with a 3-seater sofa this weekend. There are 4 adults in our family and now only 2 comfy chairs to sit on. We also regularly have guests but over the next few weeks (i.e. the Christmas period) this will be even more so. We are going to try to claim compensation but would welcome thoughts from others as to how much this should be. I still cannot quite believe what the company has done and I'm not sure they realise how much this is upsetting us and causing us great inconvenience. Any suggestions would be very gratefully received.

    Also I am not sure whether to state the company's name (a very well known company) or threaten to do so to gain more leverage with them. I get very upset when I see their Christmas advert on the TV...
    Originally posted by katyw2
    What were you sitting on the day before delivery?
    • lincroft1710
    • By lincroft1710 7th Dec 17, 4:17 PM
    • 10,052 Posts
    • 8,125 Thanks
    lincroft1710
    and are hoping to supply us with a 3-seater sofa this weekend. There are 4 adults in our family and now only 2 comfy chairs to sit on. We are going to try to claim compensation but would welcome thoughts from others as to how much this should be.

    Also I am not sure whether to state the company's name (a very well known company) or threaten to do so to gain more leverage with them. I get very upset when I see their Christmas advert on the TV...
    Originally posted by katyw2
    They have acknowledged their mistake and are obviously trying to help you out. Will naming the company get the correct sofas delivered to you earlier than promised?

    Compensation? Money won't change the situation but perhaps a goodwill gesture of £50 from the company wouldn't be an unreasonable request.
    • katyw2
    • By katyw2 7th Dec 17, 6:30 PM
    • 6 Posts
    • 0 Thanks
    katyw2
    We had 2 3-seater sofas but had disposed of them the day before as requested by the company so that the room was free for them to deliver the goods. We certainly don't have enough space to have 4 3-seater sofas...
    • IAmWales
    • By IAmWales 7th Dec 17, 7:31 PM
    • 1,864 Posts
    • 3,879 Thanks
    IAmWales
    Also I am not sure whether to state the company's name (a very well known company) or threaten to do so to gain more leverage with them. I get very upset when I see their Christmas advert on the TV...
    Would you like some compensayshun for your emotional distress?

    Naming the company isn't going to make much difference, they've messed up and they're doing their best to sort it. You can't turn back time, so what more would you like them to do?

    I don't believe the company requested that you disposed of your other sofas, that was your choice. I tend to allow for an overlap of a few days with furniture for situations like this, which is why my lounge is currently taken over with two sofas!
    • katyw2
    • By katyw2 8th Dec 17, 8:37 AM
    • 6 Posts
    • 0 Thanks
    katyw2
    They did ask for the room to be ready for the delivery - we had no other option than to dispose of the sofas. We have decorated the room and were all prepared for the goods as clearly written on the sales document. I don't want this to happen to anyone else but I cannot see that it will not unless they change their processes. Why don't they write to us to confirm the order? We have spent nearly £3,000 to be left in a worse situation than we were in last weekend. I would not have minded a further delay etc if we still had our previous sofas. I have had to keep ringing them up to find out when the goods would be delivered and then they deliver the wrong items. When I have rung I have been asking when are the sofas going to be delivered. All seemed to be so good last weekend and now everything is a mess because of their mistake and the fact they don't seem to double check anything. Spending nearly £3,000 is a lot of money for us and to end up with this is just a nightmare.
    • katyw2
    • By katyw2 8th Dec 17, 9:10 AM
    • 6 Posts
    • 0 Thanks
    katyw2
    Also they are only supplying an interim sofa because we have insisted they do something. They have large furniture showrooms within their stores throughout the country so have plenty of access to a few sofas but they have only managed to come up with one - or so we hope - it hasn't been delivered yet. We understand that things go wrong but in my opinion it is how a company deals with these things that makes them a good company or not. They seem to be treating us as a nuisance rather than trying to help and also trying to ensure this doesn't happen to others. Over the years we have spent a lot of money with the company and bought our previous sofas from them about 8-9 years ago. I suppose I just expected far more from them. I am talking about House of Fraser and when I see their advert with the song "who stole the merry out of Christmas" well they certainly have done for me this year :-(
    • Toki
    • By Toki 16th Dec 17, 11:50 AM
    • 247 Posts
    • 112 Thanks
    Toki
    I would like opinions on a failed delivery by a Amazon and the follow up issues I've had dealing with them please.!

    Story below.!
    1. Order placed and out for delivery on the 2nd of December.!
    2. No delivery received so contacted via online chat on the 4th of December. Told that the item had been lost and a new order placed with expedited delivery on the 4th. When mentioning the failed delivery rights, got offer £5 then £10 most they could do. If I wanted to take it further contact them via email cs-reply@amazon.co.uk which goes to the exec office.
    3. Lost items also turned up on the 5th of December.!
    3. Contacted them via email to ask for £40 for 3 hours off work and got a reply referring me to section 7 under conditions of sale where they won't accept consequential loss.!https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=1040616
    4. I've emailed back and fore a couple more times but no movement at all. They said the chat agent was wrong to offer compensation and training will be provided. No compensation or goodwill gesture.!

    Am I right in thinking this is unjust? Part of me wants to take this further (small claims court) but the other part of me thinks I can't be bothered with the stress, time and money to settle for such a small amount of money. It's the principle and attitude that's really annoyed me.

    Appreciate your thoughts. Thanks in advance.
    • LilElvis
    • By LilElvis 16th Dec 17, 12:45 PM
    • 3,203 Posts
    • 8,860 Thanks
    LilElvis
    My thoughts. If the 3 hours missed off work was for the 2nd delivery then you need to suck it up as you have a duty to mitigate your losses so could have asked for this delivery to have been sent to your work/ Amazon locker or one of their other delivery points.
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