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  • FIRST POST
    • Doc N
    • By Doc N 27th Sep 11, 10:30 AM
    • 6,389Posts
    • 19,292Thanks
    Doc N
    Solar energy - e.on (and other) Feed-in Tariff payment delays - your experiences?
    • #1
    • 27th Sep 11, 10:30 AM
    Solar energy - e.on (and other) Feed-in Tariff payment delays - your experiences? 27th Sep 11 at 10:30 AM
    Most people who've installed solar panels in the last 18 months or so will be claiming Feed-in tariff payments from electricity suppliers.

    Some suppliers are paying fairly quickly after the claim goes in - but some aren't. E.on, for example, used to pay within a few days but are now delaying payments for up to a month.

    Great for companies' cashflow - but not for the individuals claiming.

    Experiences with various companies shared here would be useful in helping people to decide which company to go with - and whether to switch away from companies that delay payments due.
    Last edited by Doc N; 16-07-2012 at 7:25 PM.
Page 60
    • michaels
    • By michaels 5th Sep 17, 5:17 PM
    • 19,747 Posts
    • 90,211 Thanks
    michaels
    Malc, how is the eonenergy.com website this afternoon?
    Cool heads and compromise
  • E.ON Company Representative: Malc
    E.ON Website
    Malc, how is the eonenergy.com website this afternoon?
    Originally posted by michaels
    It's okay now michaels. There were some issues yesterday afternoon and first thing this morning but these have been fixed and you can log in now if you wish.

    Sorry for the inconvenience michaels.

    Malc
    Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Woofwoof
    • By Woofwoof 21st Oct 17, 4:53 PM
    • 12 Posts
    • 2 Thanks
    Woofwoof
    British Gas - "lost" my FIT reading
    Yes, British Gas seem to have a problem at the moment. I submitted last quarter's figures in response to their email request. Got an email receipt from them. Waited 28 days, then contacted them. They had no record of my reading - well, what was the receipt for?

    Gave them a new reading 11 days ago ... not received a cheque yet. Usually the cheque would be here in that time. They had been pretty good up to September 2017.
    • pete-20-11
    • By pete-20-11 22nd Oct 17, 7:42 PM
    • 166 Posts
    • 111 Thanks
    pete-20-11
    British Gas temporarily lost mine too, over a month delay.

    It seems they changed their email address, but didn't update their web form.

    So when I filled in the form and clicked send, I got an email saying this email address is no longer in use! Useless!

    Emailed them to highlight this issue - they responded after a month!
    • ctdctd
    • By ctdctd 25th Oct 17, 8:47 AM
    • 851 Posts
    • 666 Thanks
    ctdctd
    Didn't get my normal British Gas email to submit FIT for the end of September.
    Submitted anyway, webform said successful, but got a bounce back email saying address not valid - I don't normally get an email receipt.

    Phoned them up after 10 days with no cheque - they said there has been problem with the online system and said it should be working OK for next time.
    They took readings over the phone and cheque arrived a few days later.

    Hopefully a transient problem as it's have been fine up to now.
    Mind you, payment by BACS would be nice if they are tinkering with the system! ...............
    Do Money Saving sites make you buy more bargains - and spend more money?
    • Exiled Tyke
    • By Exiled Tyke 25th Oct 17, 12:58 PM
    • 245 Posts
    • 808 Thanks
    Exiled Tyke
    Same thing happened to me (twice) and I had a long conversation with the EON Fit Team who clarified what their meter reading process was, as follows:

    1. Call unannounced and if they can't get access to read the meter send first letter with approximate date they will call again
    2. Call unannounced for a second time and if they still can't get access to read the meter send second letter with another approximate date they will call again
    3. Call unannounced for a third time and if they still can't get access to read the meter send a third letter requesting you contact them to arrange a date/time for the meter to be read

    As you say, there must be more efficient ways for E.ON to do this,(maybe they could add a notification/booking function to the web site where you enter your quarterly meter readings), but when I spoke with them they didn't seem to be that bothered about it.
    Originally posted by The Green Hornet
    Well this isn't what happened to me. What did was:

    1. August - called unannounced, wrote to tell me they would come again around the 1st Oct.
    2. no further news until a call today (25th). Fortunately I was in which puts this to bed for a while but it's still a poor system (to call it a system is probably a bit in appropriate)
    Install 28th Nov 15, 3.3kW, (11x300LG), SolarEdge, SW. W Yorks.
    • legoman62
    • By legoman62 20th Nov 17, 7:46 PM
    • 2,176 Posts
    • 11,020 Thanks
    legoman62
    Sent my FIT reading Tuesday evening, money in the bank this morning
    3 working days. Well done E.ON
    Originally posted by legoman62
    Same again 3 working days for my FIT payment from E.ON
    E Coast. 16 Sanyo Hit 250s.4kWp SMA 3.8kWp inverter. SW roof. 28° pitch.
    Minimal shade. Nov 2011 install. N.E Lincs Coast. Hybrid car
    • sevenhills
    • By sevenhills 21st Nov 17, 10:28 PM
    • 714 Posts
    • 256 Thanks
    sevenhills
    I bought my council house along with the solar panels at the end of September. My solicitor should have dealt with all the forms, but not heard anything from 'Good Energy' yet.
    I have contacted Good Energy before but got no where, I have just filled in an online complaint form, just to get things in writing.

    • pinnks
    • By pinnks 22nd Nov 17, 8:22 AM
    • 534 Posts
    • 1,182 Thanks
    pinnks
    Silly question perhaps but have you checked with your solicitor to check that the FiT paperwork was done? And are the panels now yours of has the council retained ownership (or a.n.other) as a type of rent-a-roof?
    Wiltshire - 5.25kWp
    3.5kWp: 14 x Phono Solar 250 Onyx, Sunny Boy 4000TL, WSW 40 degrees, June 2013
    1.75kWp: 7 x Phono Solar 250 Onyx, Sunny Boy 1600TL, SSE 45 degrees, March 2014
    • sevenhills
    • By sevenhills 22nd Nov 17, 10:41 AM
    • 714 Posts
    • 256 Thanks
    sevenhills
    Silly question perhaps but have you checked with your solicitor to check that the FiT paperwork was done? And are the panels now yours of has the council retained ownership (or a.n.other) as a type of rent-a-roof?
    Originally posted by pinnks
    Yes, I called in a few weeks after completion. I have ownership, but not seen anything in writing yet.

    Mon 16/10
    We have also sent the relevant form to ‘Good Energy’ and hopefully these should be in touch with us shortly.
    Last edited by sevenhills; Today at 10:57 AM.

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