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Halifax ultimate reward phone insurance
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# 1
FITLIKE
Old 14-09-2011, 11:21 AM
MoneySaving Newbie
 
Join Date: Sep 2011
Posts: 1
Default Halifax ultimate reward phone insurance

HI, looking for advice. heres a copy of what i have just sent to halifax ultimate reward claim team.
To cut a long story short - i believe that the money they are offering for a replacement will not give me a phone of the same standard as i lost.
They claim it will.
What can i do next as halifax dont want to seem to budge

Anyone had similar issues?

Thanks




Dear sir / madam,

I have an accepted claim from yourselves but I am unhappy with what I am being offered.

I have been offered £310 from yourselves as a replacement to my lost black iphone 3gs 16gb. You are unable to directly offer me a replacement as the phone is no longer sold by apple. Instead you have offered me a cash settlement of £310.



I cannot see “an identical or equivalent handset” for this price. My phone was immaculate and had no scratches or marks on it. I looked after it well (obviously not when I lost it – but that’s why I have the insurance)



The phones offered to me by ultimate rewards are below.



The first one sold by wicked gadget (258.99) says that the phone will show light scratches to the screen and / or casing.

I do not consider that to be a fair replacement for my lost mint condition iphone



The second has had its software altered to make it jailbroken. I do not want a jailbroken phone - i think this may even be illegal



The third is locked to Orange, I am with o2.



The fourth is a white handset with no information.





I have had a good look through Amazon marketplace and can not find an identical or equivalent replacement iphone 3gs 16gb in black for under the price of £310. I have no problem getting a refurbished phone, It does say in your t&c that its not a new for old policy, I do however want an “identical or equivalent” handset which I just cannot see for £310.


Could you look into this and advise please.



Kind Regards
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# 2
rs65
Old 14-09-2011, 1:14 PM
Fantastically Fervent MoneySaving Super Fan
 
Join Date: Aug 2011
Posts: 3,078
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You could replace it for £310 quite easily from ebay.
rs65 is online now
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# 3
stu056
Old 21-09-2011, 8:52 PM
MoneySaving Newbie
 
Join Date: Nov 2008
Posts: 3
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Hi, could I ask how you lost your phone or what you told the insurance company? I have lost mine today but I know there is some clause to do with losing it in a public place which gets them out of paying out! What isn't classed as a public place???

Your help would be much appreciated
Regards
Stu
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# 4
ihateyes
Old 21-09-2011, 11:58 PM
Serious MoneySaving Fan
 
Join Date: Jun 2011
Posts: 1,299
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Quote:
Originally Posted by FITLIKE View Post
HI, looking for advice. heres a copy of what i have just sent to halifax ultimate reward claim team.
To cut a long story short - i believe that the money they are offering for a replacement will not give me a phone of the same standard as i lost.
They claim it will.
What can i do next as halifax dont want to seem to budge

Anyone had similar issues?

Thanks






Dear sir / madam,

I have an accepted claim from yourselves but I am unhappy with what I am being offered.

I have been offered £310 from yourselves as a replacement to my lost black iphone 3gs 16gb. You are unable to directly offer me a replacement as the phone is no longer sold by apple. Instead you have offered me a cash settlement of £310.



I cannot see “an identical or equivalent handset” for this price. My phone was immaculate and had no scratches or marks on it. I looked after it well (obviously not when I lost it – but that’s why I have the insurance)



The phones offered to me by ultimate rewards are below.



The first one sold by wicked gadget (258.99) says that the phone will show light scratches to the screen and / or casing.

I do not consider that to be a fair replacement for my lost mint condition iphone



The second has had its software altered to make it jailbroken. I do not want a jailbroken phone - i think this may even be illegal



The third is locked to Orange, I am with o2.



The fourth is a white handset with no information.





I have had a good look through Amazon marketplace and can not find an identical or equivalent replacement iphone 3gs 16gb in black for under the price of £310. I have no problem getting a refurbished phone, It does say in your t&c that its not a new for old policy, I do however want an “identical or equivalent” handset which I just cannot see for £310.


Could you look into this and advise please.



Kind Regards

how can you prove the phone is inmint immaculate condition. unfortunately the payout is based on market value, rather than condition.
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