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Orange Swapables - anyone used yet?
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# 1
Jazzyjeff
Old 11-09-2011, 9:14 PM
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Default Orange Swapables - anyone used yet?

I'm particularly interested to know how good sky sports is with this & can you use it over wifi, as the data bundles on orange are not particularly generous!

Would also be keen to hear how good Deezer is
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# 2
Tibmonkey
Old 26-09-2011, 10:49 AM
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I upgraded to an Orange Panther plan (mainly because swapables looked good!) on Saturday and my plan includes 2 swapables but when I access the page to choose my swapables I get this:

ht*tp://*img155.imageshack.us/img155/6960/sc20110926104317.jpg

(couldn't post photo or link as I'm new user. Just remove the asterixs and paste into browser!)


Have called Customer Services countless times and they've either never heard of Swapables or they just fob me off to another department who either promise to phone back and don't or have not heard of Swapables either. Bit of a joke at the moment, surely it's not that difficult. Was googling to see if anyone had similar problems but can't find anything!
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# 3
Defcon1
Old 29-09-2011, 2:11 PM
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I purchased a new Orange subscription a couple of weeks ago on Panther and called Orange Customer Services (India Call Centre) to ask exactly the questions you just asked.

It was probably the most frustrating two hours of my life (no joke) dealing with people who wanted to be helpful but did not have a clue about anything I asked. I couldn't get the Sky Sports working on my mobile (which was one of my swapables) and the Orange staff just kept giving the first answer that came into their heads as they didn't want to admit they didn't understand any of my questions.

They didn't understand the difference between WiFi and 3G. Had never heard about swapables and kept puting me on hold after every question I asked. Eventually they told me I couldn't watch Sky Sports as I didn't have a TV subscription. I explained I was on Panther and had it as part of my swapable. They kept telling me I was wrong and Orange did not have anything called swapables.

They also told me I could only watch 10 minutes of TV per month because it used my data allowance and I would be charged once my data allowance ran out. It was scary stuff.

I eventually found out the answers to my questions...

1. The mobile TV Sky Sports can only be used on 3G. This is beause they can't validate your subscription via Wifi.

2. The quality of the picture is poor and very jerky due to the nature of 3G.

3. I have never managed to watch more than 90 seconds of football before it bombs out. It can take another minute to cache and start playing again.

4. I was told the TV does NOT come out of your allowance but there is a 3Gb limit per month. After 3Gb you would be charged at normal rates. You get no email or indication once your 3Gb has run out.

5. Nobody could tell me how many hours of TV you get in your 3Gb limit.

Basically, I've found the service rarely works and when it does the picture is so bad it is not worth watching.

A very frustrating serice from Orange which could turn out to cost you a lot of money.

If anyone has any tips on making the Sky Sports work any better I would really appreciate it.

Cheers....
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# 4
Tibmonkey
Old 29-09-2011, 2:18 PM
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If it's true that you can only watch sky sports on 3G then that is very poorly thought out and I definitely would not bother with that.

I know what you mean about it being frustrating, I kept getting told my swapables were my data allowance and text allowance or that I need to buy bolt ons or something else stupid.

I still can't even pick any Swapables so you've got further than me, it's been ongoing since Saturday now and they still can't work out the problem. I phoned this morning after waiting 48 hours (in which time I was assured it would be sorted) and they said "We just don't have the tools to fix the problem" so they've had to raise some kind of customer services investigation into it. The swapables are one of the only reasons I changed to Panther but so far it's been a bit of a joke.

I'm thinking of changing my mind, I just need to see if there is a cool-down period or anything which allows this.
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# 5
Orange Company Representative
Old 03-10-2011, 11:56 AM
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Hi Jazzyjeff

Our Sky Sports Swapable can be used over 3G or Wi-fi and you would not be charged for any data used by this service. There is no fixed limit to how much you can use, however, customers using an excessive amount may have their download speeds temporarily reduced. This only applies when in the UK, any usage when abroad would be charged at the normal roaming rates.

Tibmonkey and Defcon1, I'm sorry to hear of the problems you experienced when you called Customer Services about our Swapables. I'd be happy to see if I can get to the bottom of any queries you have.

We're unable to receive private messages on here, however, if you visit our Facebook page via the link on our MSE profile, you can send us a private message through there if you'd like.

I hope this helps!

^Darren_OrangeHelpers
Official Company Representative
I am the official company representative of Orange. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
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# 6
Rambo85
Old 04-10-2011, 11:09 PM
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I have recently upgraded to the panther 36 and added the Swapables Sky sports package and up until the 27th Sept it worked fine as long as it was a 3g + signal. Since the 27th it just stopped altogether and Orange have finally admitted that they have problems with the system which they are trying to rectify.

One piece of info worth making note of is that if you choose the book club as a swapable you do not get to choose the book as it is chosen for you although there is hundreds to choose from at a charge!!!!

It has taken us over 4 hours on the phone to Orange in the past week for them to finally admit there is a problem, some of the people we have spoken to just try to fob you off and others are as helpful as they can be.

My wife has the tv max package at 8.99 and she has also been unable to view this from the same date of the 27th Sept.....she was supposed to be on the Panther 36 same as me but they messed up on changing her over on our billing date and told her she will have to wait until October`s billing date before they can change it.

Hopefully this will be sorted soon or they will have two phones returned for refund..............
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# 7
JFedererJ
Old 23-10-2011, 1:10 PM
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Quote:
Originally Posted by Defcon1 View Post
1. The mobile TV Sky Sports can only be used on 3G. This is beause they can't validate your subscription via Wifi.
This is not true. I have Panther 36 with x2 Swapables, one of course is Sky Sports Mobile TV. You need to be using 3G when you access swapables for the first time (so that it can validate your subscription) but only for the first time. I.E. as soon as you have registered the fact that you are entitled to swapables (via 3G), you can switch back to your WiFi connection and watch it without having to worry about data allowance.

That said, the picture quality is absolutely disgraceful! I'm not joking, it really is shocking. Not only is it so bad that you struggle even to see the ball in a sport like football (forget about stuff like tennis!) but the sound is almost always several seconds behind the picture.

I was hoping that the picture quality would be better on WiFi (as it is for all other mobile video) but sadly, that's not the case.

What I would suggest to everyone who has already got access to the Sky Sports Orange Mobile Tv Page Thingy lol, is to scroll right down to the bottom where there is a "feedback" option. Use that to register your anger; I have. If absolutely everyone who uses it complains about it, you'd like to think they might just do something about it!

P.S: Android rules. Apple OS sucks. :-D
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# 8
31satara
Old 23-10-2011, 4:47 PM
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Your lucky you've got anything!
I'm still getting nowhere with Orange trying to get my swapables. I took the Panther plan (blackberry torch 9810, os7) so I could have sky and deezer. The mobile swappables page only offered my mobile tv and astrology! I did try the mobile tv - but it then told me that my handset was not compatable. I'm not prepared to even try the astrology!
I spoken to several orange customer services people but none seem to really know what's happening or have any answers. I emailed twice, but still no replies......
I'd be interested to know if your mobile swappables page offers all? And what phone / operating system people are using (that does or doesn't work). Thanks.
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# 9
rodneym
Old 29-10-2011, 2:37 PM
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Yes I have used orange swapable (sky sports live football) successfully on the couple of times I've tried/needed to - and am posting this whilst using it to watch Chelsea vs Arsenal (5-3 with seconds to go, what a game!). But only using home wifi as main data connection - and having previously registered sky sports as one of my swapables using a 3g connection.

To clarify a key point based on my exp - you DO need to have a 3G connection to access the swapable page - this is needed each time, not a one off. So first of all wifi needs to be turned off. But as soon as you've accessed the swapable page, (and clicked on sky sports etc) you can then turn the wifi back on.

(I'm doubtful that a 3g connection alone would be good enough, unless you are somewhere with a very strong signal, but home wifi, other wifi or decent hotspots should be OK).

But connected to wifi the picture/match on my samsung S2 phone is reasonable - a bit blocky/pixelated but certainly watchable. The S2 is an android device, has a big 4" screen and hefty processor so is top end spec-wise. Not sure how other phones would cope.

I have also connected my phone to my flat screen TV to watch the match, but thats a different issue....

Hope this helps
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# 10
TwelveStopsThenHome
Old 29-10-2011, 3:23 PM
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I had the Sky Sports swappable for two months....the pic quality was a bit jerky on 3g and wi-fi, but I rarely watched anything...possibily because my club is rarely on Sky Sports.

What are the other swappables?
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# 11
31satara
Old 30-10-2011, 5:17 PM
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Spent another three quarters of an hour on the phone to Orange, but still not sorted. They have promised to look into it further and get back to me......
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# 12
geordie2010
Old 30-10-2011, 8:10 PM
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I opted to change my Orange contract to Panther because of the swappables, mainly for Sky Sports. i have to admit i have rarely used it because the quality is very poor even via wifi. However is watched some of the liverpool v west brom game on ESPN yesterday on 3g and the quality was very near to perfect.

i am very suprised that the stream is as poor as what it is. When your offering contracts with addons like swappables you should at least make sure the quality is worthwhile

i have also used Deezer which is pretty good, decided to swap it for the games and that is a waste of time, so will go back to deezer next month as noth of the others are to my liking. i may give the sat nav a go when its available.

Orange really do need to sort the stream quality out for the TV options
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# 13
MahatmaAndhi
Old 01-11-2011, 12:45 PM
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I was having similar issues to others where I could only select from a choice of two.
I am using a Galaxy S2. All weekend this had me stumped. Orange were useless and kept passing it on to other departments. However, I figured it out (for me at least).
I have set Skyfire as my default browser and so when I clicked the link in my text from Orange it would open in there, but then I thought about using the default in-built browser and VOILA! It worked first time. I reckon this is because Skyfire pre-renders the webpage before sending it to your phone, confusing Orange, where as Browser doesn't.

Can't say this will work for everyone but it has for me just in time for football this evening.
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# 14
Darrenel
Old 02-11-2011, 1:46 PM
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Quote:
Originally Posted by 31satara View Post
Your lucky you've got anything!
I'm still getting nowhere with Orange trying to get my swapables. I took the Panther plan (blackberry torch 9810, os7) so I could have sky and deezer. The mobile swappables page only offered my mobile tv and astrology! I did try the mobile tv - but it then told me that my handset was not compatable. I'm not prepared to even try the astrology!
I spoken to several orange customer services people but none seem to really know what's happening or have any answers. I emailed twice, but still no replies......
I'd be interested to know if your mobile swappables page offers all? And what phone / operating system people are using (that does or doesn't work). Thanks.
I am on a Windows 7.5 OS and have the exact same problem as the above - tut tut -
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# 15
pcyuljr
Old 02-11-2011, 6:47 PM
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If somebody could please clarify the following for me I would much appreciate it.

1) If I am using 3G sat in my car and watch Sky Sports 1 does this come out of 750mb allowance OR is it completely free (based on the fair use policy) as it is one of my swapables? On a side point, I assume my data manager will be unable to differentiate between the two though and thus it will become impossible to judge how much data I have used and manage my allowance.

2) How do people access their swapables? At the moment I click on the 'Your Orange' app, then click on 'More' then 'Orange World' then 'Your Orange' and finally 'Your Swapables'. Obviously not the most convenient or smooth way to access them.

3) Has anybody used the Games swapables? The offer is being able to download 2 games a month. However when I have selected a game to download it says I will be charged (eg a 1) and that I have to enter a code to confirm payment. I can't see anywhere the option for free downloads.
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# 16
31satara
Old 05-11-2011, 1:45 PM
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It's looking like the handset/operating system is critical. My new blackberry torch 9810 on os 7 isn't compatable as far as orange are concerned. By putting the sim into a htc desire (listed as compatable) it all worked as it should and I was able to select deezer and sky. Back in the torch deezer works fine but not sky. (The sky did work when I put the sim back in the desire). I assume therefore that not all apps can work with all operating systems/handsets and orange are yet to update and improve their system to cover more, or to check and show those that could work such as deezer on the torch 9810 using bb 7.
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# 17
Doogalation
Old 14-11-2011, 12:11 PM
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Quote:
Originally Posted by rodneym View Post
I have also connected my phone to my flat screen TV to watch the match, but thats a different issue....
What issue does this have? Watching the Sky Sports TV Swapable plugged into my TV is one of the main reasons I'm thinking of getting Orange Panther... Does it not work?

Thanks
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# 18
31satara
Old 23-11-2011, 5:21 PM
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Sky swappable now working on my BB torch using bb 7.
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# 19
michaeljs
Old 26-11-2011, 5:11 PM
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Default Sky Sports?

I'm pleased things are working on your BB now, are you using Sky Sports?

If so, what is the quality like? I'm currently deciding whether to leave my current provider for Orange, the only difference being Sky Sports with Orange.

Thanks for any info.
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# 20
jusael
Old 27-11-2011, 4:37 PM
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Default Orange Swapables

I took out my contract on Nov 25th due to swapables and saving money from o2, had i realized the difference in quality i may not have moved. Cant believe a major company cannot get the quality right when O2 can. I have emailed the CEO to complain so hopefully will hear back from them by next Friday.

Mike
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