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  • FIRST POST
    PHellier
    Wren Kitchens - My Review
    • #1
    • 2nd Sep 11, 4:57 PM
    Wren Kitchens - My Review 2nd Sep 11 at 4:57 PM
    UPDATE 29/03/13:

    Since posting this I received a phone call on the 22nd Feb 13 (2 years after I sent an e-mail of complaint).

    The call was from Wren Kitchens who wanted to come and look at my kitchen.

    They came, they saw and they have now rectified all faults and installed new additions and I now have a beautiful kitchen to be proud of.

    Thank you WREN I am delighted with the result.

    ---------------------------

    Hi, I'm hoping someone here could advise me what, if anything I can do
    about a situation regarding having a kitchen installed.

    The company is Wren Kitchens, of whom I had purchased one of their
    showroom kitchens to have installed in early July. As of today, the 2nd September
    it has finally been completed.

    The kitchen itself was installed during the 2nd week of July 2011 or rather the
    majority of it was - upon completion I noticed 2 doors which had been
    fitted had chips on them so I contacted Wren who said that they would send replacements.

    However when the replacements arrived only one was OK, the other one was the wrong size entirely!

    I again contacted Wren who said they would order another. They ordered another two.
    When they finally arrived on the 6th August I went to collect them from the store. At home I realised
    that they had not included the raw plugs and could not be fitted by us.

    The 2nd, and larger issue at hand is the kitchen hob extractor fan which
    did not work from day one! Wren were contacted about this and they said they would send
    out an Engineer. He arrived a few days later and advised us that it was faulty and had
    been installed that way.

    He said he could repair it but as it was new we should request a replacement. He was disgusted
    that it had been installed.

    Finally, the original kitchen fitter arrived this morning (2nd Sept) with the replacement extractor fan and installed it together with the
    kitchen cupboard doors.

    This has been a total nightmare, I have had to use my holiday entitlement and its been an endless case of
    "We will call you back" although low and behold the phone never rang or when it did
    they were completely outdated with the information (such as they called
    us to say - after 4 weeks - the extractor fan was ready for collection
    even when we had requested a re-installation by the original fitter).

    I'm curious if I have any rights to compensation of some kind
    as the main component of the kitchen did not function from day one and
    has caused endless stress to me and time off work (for example having to
    wait in all day for items to be delivered) which did not arrive.

    I would be wholely disappointed if a company can behave like this towards its customers
    without any consequence - especially with such large amounts of money
    being spent on the product!

    Thanks guys.. any suggestions or help would be appreciated greatly.
    Last edited by PHellier; 31-03-2013 at 3:39 PM. Reason: typo
Page 17
    • photome
    • By photome 10th Oct 17, 3:23 PM
    • 12,834 Posts
    • 8,306 Thanks
    photome
    Only a brief input as have asked a long question in th Consumer Rights section on MSE, alderly mother in law charged over £20,000 for a refitted kitchen, no bigger than 3m square. 8 weeks in still not finished, sadly she was talked into paying for it up front. Am fuming and will not give up until we expose them for who they are!
    Originally posted by britishboy
    you will have an uphill battle i fear.

    have you joined the Wren Kitchens Disasters facebook page, it has thousands of members who are having problems with wren
    • LAS0707
    • By LAS0707 14th Dec 17, 6:57 PM
    • 1 Posts
    • 0 Thanks
    LAS0707
    Appalling customer service from WREN
    I am a teacher and have been saving up for a new kitchen for a while only to find that WREN did not offer the customer focussed, family focussed approach to kitchen installations as advertised on their website.
    I have experienced a range of issues between August and October 2017 for a small flat kitchen which was only supposed to take 2 weeks to install.
    In addition, I feel there might be an insider scam going on stolen because they are claiming a cooker hood was delivered to my property when it fact it never was and I had to pay for a new one (from another retailer of course).
    I have contacted their Uxbridge sales manager, complaints departments and CEO Mark Pullan , who is refusing to comment.
    After having sought legal advice I have been advised to pursue the matter further as there has been a breach of consumer rights.
    This is the first time in my life I am posting publicly about a company and is the first time I have experienced such a poor approach to dealing with unsatisfied customers.
    I would love to know if other people are experiencing similar issues or any advice on how issues were resolved.
    It is a real shame WREN prefers to operate in this way as the issues could all have been so easily avoided.
    People should be made aware of the risks involved with dealing with such unprofessional companies.
    • photome
    • By photome 14th Dec 17, 8:03 PM
    • 12,834 Posts
    • 8,306 Thanks
    photome
    I am a teacher and have been saving up for a new kitchen for a while only to find that WREN did not offer the customer focussed, family focussed approach to kitchen installations as advertised on their website.
    I have experienced a range of issues between August and October 2017 for a small flat kitchen which was only supposed to take 2 weeks to install.
    In addition, I feel there might be an insider scam going on stolen because they are claiming a cooker hood was delivered to my property when it fact it never was and I had to pay for a new one (from another retailer of course).
    I have contacted their Uxbridge sales manager, complaints departments and CEO Mark Pullan , who is refusing to comment.
    After having sought legal advice I have been advised to pursue the matter further as there has been a breach of consumer rights.
    This is the first time in my life I am posting publicly about a company and is the first time I have experienced such a poor approach to dealing with unsatisfied customers.
    I would love to know if other people are experiencing similar issues or any advice on how issues were resolved.
    It is a real shame WREN prefers to operate in this way as the issues could all have been so easily avoided.
    People should be made aware of the risks involved with dealing with such unprofessional companies.
    Originally posted by LAS0707
    If you havenít already done so please join the wren kitchen disaster Facebook group, there are many more people in the same situation
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