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  • FIRST POST
    bbxsa
    Vodafone to Change Prices from 11 Oct 2011
    • #1
    • 2nd Sep 11, 3:25 PM
    Vodafone to Change Prices from 11 Oct 2011 2nd Sep 11 at 3:25 PM
    I just received a text from Vodafone directing me to price changes from 11 October 2011.
    http://www.vodafone.co.uk/yourbill

    Somehow they think they are "simplifying" the price plans by adding an extra 1.8% to my monthly fee by rounding it up to the nearest 50p. Since I pay my bill electronically/automatically each month by direct debit and usually have other charges on the bill...how does this simplify anything? It is just a lame excuse to put up prices.

    I can't find a list of the existing call prices so have not figured out yet how the new call prices are different (except that 0800 and 0870 calls have become a bit more reasonable -- but only during a promotional period after which they are raised again).

    It sounds like another one of their tricks to squeeze customers for more money. I think it is unfair to apply this to customers during their contract period and it should only apply to new customers. I am awfully tempted to try to get myself released from my contract on the back of this and move to a different network (I like T-Mobile for roaming and would potentially switch to them).

    Any other thoughts on the new Vodafone prices?



    P.S. The reason I want to leave Vodafone is they have been cancelling services and increasing prices on me for the last year and I am frankly quite irritated by it. Shouldn't they only be changing the rules on new customers and not on current contracts? For example, (1) I used to have an @vodafone.net email address which was cancelled, (2) I used to be able to receive faxes on my voicemail line which has been discontinued, (3) I used to be able to roam in the USA with BlackBerry data being charged in 1kb increments instead of the current £3/5MB/day. Now (4) they have decided to put up monthly line rental and who know's what other changes have been added in the small print. What would be the best way to approach them about being released from my contract?
    Last edited by bbxsa; 02-09-2011 at 3:45 PM.
Page 4
  • spongerob500
    With what?
    Originally posted by moty1984
    How to calculate my bill and the percentage change in what I'll be paying? If I emailed it to someone and worked it our for me. My maths head is not on!
  • toblerone24
    Which bill is my "last bill"
    Hi all

    I received the text from Vodafone regarding the increases on the 15/09/11 at 10:45.

    My last bill, before the text informing me was on the 17/08/11 so am I correct in assuming that I use this to calculate the last bill for terminating my contract with them? I went significantly over my bill.

    I have tried calling their customer services but they don't seem to be able to tell me and keep talking about cancellation charges etc!


    Many thanks
    Toblerone
    • TehJumpingJawa
    • By TehJumpingJawa 18th Sep 11, 12:56 PM
    • 633 Posts
    • 373 Thanks
    TehJumpingJawa
    How to calculate my bill and the percentage change in what I'll be paying? If I emailed it to someone and worked it our for me. My maths head is not on!
    Originally posted by spongerob500
    1) Download your .csv bill from the vodafone website. (View bills->Billed usage tab->small 'Download all' icon)
    2) Open the downloaded .csv in openoffice (you can get openoffice from here)
    3) On the import dialog select comma as the only cell separator.
    4) Select a box of cells(hold shift), from A1 across to E1, and then down to the row containing your last call. (the row immediately before 'Total of XX calls'). Right click->copy.
    5) Save my template spreadsheet from here, and then open it. (it's the BLUE download button at the bottom, not the green/red one in the centre of the page; the latter is an advert!)
    6) Paste what you previously copied from your bill into cell A1 of my template spreadsheet. (right click->paste)
    7) Change cell I5 to be your present monthly tariff (including VAT)
    8) Change cell G5 to be the number of free minutes included in your tariff.

    The spreadsheet will/should do the rest.

    Note, it has lots of limitations.
    a) It doesn't factor in text messages
    b) It only recognises landline, voda & cross-network call types.
    c) The spreadsheet recomputes your present call cost according to the tariffs on MY contract; yours may be different. To check, compare cell M2 with your pre-VAT call costs as shown on your Vodafone bill. If they differ, then you can manually enter your current call cost into cell M2 to override my calculations & it'll still give you an accurate % cost change.
    d) If you make more than 992 calls, you'll have to extend the spreadsheet!

    :edit:

    Updated spreadsheet & instructions to fix an omission.
    Last edited by TehJumpingJawa; 18-09-2011 at 1:23 PM.
    • aaj123
    • By aaj123 18th Sep 11, 4:51 PM
    • 160 Posts
    • 23 Thanks
    aaj123
    I hadn't considered that the new 1 minute minimum call charge would effect the monthly allowance usage..... if it does that's an enormous change !

    Updated my spreadsheet to include this, and it changes my previous month's bill from what was a 36.94% increase upto massive 60.62% increase!
    (FYI rounding min call durations upto 1 minute increased my total number of used minutes by 20.14%; from 2:00:10 up to 2:24:22)
    Originally posted by TehJumpingJawa
    I have looked at the announcement on the Vodafone website and I can see that the one minute call rounding applies only to calls made outside your allowance i.e the ones you will be charged for. I don't see anything that suggests that min one minute rounding will apply to calls within the inclusive allowance. Am I missing something?
    • c-m
    • By c-m 18th Sep 11, 6:13 PM
    • 730 Posts
    • 247 Thanks
    c-m
    I've read the T+C's now - you can terminate if your total bill from the previous month would be 10% higher or more under the new charges.
    Originally posted by simax
    Any change in terms is a good enough reason by law to set aside a contract. It makes no difference what the Vodafone T&C say. The company could be anything they like in the t&cs, that doesn't mean that the court would find them fair.
    • gjchester
    • By gjchester 18th Sep 11, 7:55 PM
    • 5,612 Posts
    • 1,773 Thanks
    gjchester
    Any change in terms is a good enough reason by law to set aside a contract. It makes no difference what the Vodafone T&C say. The company could be anything they like in the t&cs, that doesn't mean that the court would find them fair.
    Originally posted by c-m

    Correct to a point. If it's stated stated in the T&C they may put up prices by inflation there is no argument. No court is seriouly consider a rise by the same (or less) than inflation to be unfair.
  • qpop
    I'd be interested to hear if there are any success stories. I think c-m has a point - just because they state that you have to prove price changes to be negligent in their contract, doesn't make their contract fair under fair contract terms.

    Would anybody be bothered enough to talk to OFT or consumer direct about this one?
    • gjchester
    • By gjchester 19th Sep 11, 12:34 PM
    • 5,612 Posts
    • 1,773 Thanks
    gjchester
    I'd be interested to hear if there are any success stories. I think c-m has a point - just because they state that you have to prove price changes to be negligent in their contract, doesn't make their contract fair under fair contract terms.

    Would anybody be bothered enough to talk to OFT or consumer direct about this one?
    Originally posted by qpop

    This is a commercial decision by Vodafone and would be outside OFCOM's sphere of influence.

    There may be some people who can opt out but they will only be a few who have regularly exceed their allowance, pay more than there bundle costs and have done so frequently in the past months.
  • qpop
    OFCOM weren't who I was referring to, to be clear I meant the Office of Fair Trading (OFT) - and specifically their legislation/guidance on unfair contract terms:
    http://www.oft.gov.uk/about-the-oft/legal-powers/legal/unfair-terms/guidance

    i.e just because you write into a binding contract that any price rises are consented to automatically, doesn't make it so (in the eyes of the law at least)
  • Clarissa34
    I just worked my bill out and if it were identical, under the new call charges, there would be a 15% increase because of the minimum charge that they're bringing in. I want to phone Vodafone tonight and tell them that I want to cancel my bill on the basis of this. Anything else I need to know before I do it? Will they ask for my phone back? Thanks guys! This information was a GOD SEND. x
  • qpop
    I recommend sending an email through the link I posted earlier (check back) to the CEO's office, along with your workings out and the contract terms.

    Someone from the executive complaints office should give you a call back in the next day or two.

    If they don't send the same thing in letter form to them, explicitly stating you wish to terminate the contract with no charges under the terms you signed it, due to the change in costs, along with yourt workings out, and send it special delivery signed for. Keep the receipt!

    Their call centres as standard are pretty poor and without perseverence I doubt you'll get very far with them.
  • berjangles
    My bill would be 40% higher on the new tariffs; however here is the transcript with customer 'services':

    You: With the new charges from Oct 11th, my bill will increase by about 40% so I'd like the contract to be terminated
    Fenil: Ok, let me check that for you.
    Fenil: I can see that your price plan will not increase by more than 10%
    You: my previous bill will increase by 40% as I have out of bundle calls. Clause 11(b) is based on total charges
    Fenil: Let me check your account again.
    Fenil: If your base price plan line rental increases by more than 10% then only you are eligible for termination.
    You: Clause 11(b); the contract can be terminated without further charges if; "we increase your charges in the UK which have the effect of increasing your total charges (based on your usage in the previous month) by more than 10% and you write to us before the increase applies”.
    Fenil: Sure. Let me check with my supervisor.
    Fenil: this is the text message we have sent across to all the customers
    Fenil: However, I have checked that your price plan would not be effected..
    Fenil: We are not making any changes to your price plan
    You: what is my call rate from 11th Oct?
    Fenil: Your out of bundle call rate will be 35p
    You: you just said that it would not be changing !!!!
    You: it's 20p currently
    Fenil: Let me check again. Give me few more minute.

    This is when I gave up. I'm writing to them instead.
    • gjchester
    • By gjchester 19th Sep 11, 4:32 PM
    • 5,612 Posts
    • 1,773 Thanks
    gjchester
    OFCOM weren't who I was referring to, to be clear I meant the Office of Fair Trading (OFT) - and specifically their legislation/guidance on unfair contract terms:
    http://www.oft.gov.uk/about-the-oft/legal-powers/legal/unfair-terms/guidance

    i.e just because you write into a binding contract that any price rises are consented to automatically, doesn't make it so (in the eyes of the law at least)
    Originally posted by qpop
    I know you mentined OFT, but they'll refer to OfCom as the "owning " regulator.
  • qpop
    I should hope not, as the issue would be with the wording of the contract, which should fall within the "unfair terms" legislation. OFCOM should only get involved if the issue falls within their legislative remit.

    Don't you just love QUANGOS

    As an aside, the two industries I've worked in since being old enough to work are telecoms followed by finance. OFCOM comes accross as completely impotent, when compared to the FSA, regardless of how the FSA are portrayed in the news, they're the strongest (consumer focused) regulator we have in this country.
    • planetf1
    • By planetf1 20th Sep 11, 5:52 PM
    • 329 Posts
    • 32 Thanks
    planetf1
    Thinking I may check our data usage trend to see if it suggests we would go out of bundle at current pace/speed, and if so inform them it's to significant disadvantage under iv)

    Of course a) they are unlikely to buy it b) I have no idea what pattern my data usage really shows or if there's enough to be statistically significant especially as the contracts vary from 1m to 9m old
    What goes around - comes around
    give lots and you will always recieve lots
    • TehJumpingJawa
    • By TehJumpingJawa 20th Sep 11, 6:30 PM
    • 633 Posts
    • 373 Thanks
    TehJumpingJawa
    Anyone who has written to voda heard anything back yet?

    I sent a letter on the 15th (last Thursday) by 1st class - even if RM had not managed to deliver it next day i'd still expect it to have arrived on Monday at the very latest.

    I think I'll give them a phone tomorrow. I want to get this issue resolved before my 'most recent bill' changes from July/August to August/Sept.
  • qpop
    Anyone who has written to voda heard anything back yet?

    I sent a letter on the 15th (last Thursday) by 1st class - even if RM had not managed to deliver it next day i'd still expect it to have arrived on Monday at the very latest.

    I think I'll give them a phone tomorrow. I want to get this issue resolved before my 'most recent bill' changes from July/August to August/Sept.
    Originally posted by TehJumpingJawa
    Did you try the CEO e-mail? I wouldn't advise trying to get much/anything done with the lower echelons of their customer services.
  • mchu6am4
    I and many others managed to cancel their contracts with Orange about a year ago when they raised the prices to our detriment!

    I'd love to be able to cancel but just gathering the facts together!
  • alliz
    i received the message on the 5th regarding price increase. Call CS on the 6 th and she confirm I will be effected and put a note on my account about it and she asked me to sent letter to Durham office. Send the termination letter request on 12th and email them the same letter. Today received my PAC on text without mentioning anything else only sorry for leaving message. Call CS to confirm I will not be charge termination fees this time this guy have no idea what I am talking about, don't even understand their own T&C saying he is not a lawyer, and that my bill will never increase by 10% with the price increase. He even dare to say that his colleague who left a note on my account don't know what she is doing. He also said that there is no way I can terminate without paying termination fees not even if they increase the price. I just give up at the end. Will wait for the reply letter from them as I am sure they will write to me as they have give me my PAC meaning they have response to my request on that letter.
    • TehJumpingJawa
    • By TehJumpingJawa 21st Sep 11, 12:40 AM
    • 633 Posts
    • 373 Thanks
    TehJumpingJawa
    Did you try the CEO e-mail? I wouldn't advise trying to get much/anything done with the lower echelons of their customer services.
    Originally posted by qpop
    No, just regular CS =/
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