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    • mrsmsport
    • By mrsmsport 9th Dec 11, 12:49 AM
    • 156 Posts
    • 52 Thanks
    mrsmsport
    • #2
    • 9th Dec 11, 12:49 AM
    • #2
    • 9th Dec 11, 12:49 AM
    Would never buy from Hollister. It's disgusting the price they charge for postage £10!! I sent an enquiry in on their website:

    Why are you charging £10 for delivery? I will have to pay the money for your fashion, but do you not agree that £10 to post is over priced and risks marginalising your customers?

    They replied:


    Thanks for contacting Hollister and sharing your views on the pricing of our shipping. We believe that the pricing of shipping and handling is supportive of our brand and our shipping Carrier. However, your feedback is important to us, and we will share it with the appropriate areas.

    Naciena
    Customer Service
    Hollister Co.


    Lost a sale
    ______________________________________________
    Quidco = £1033
    • veruccasalt
    • By veruccasalt 9th Dec 11, 7:45 AM
    • 1,409 Posts
    • 1,937 Thanks
    veruccasalt
    • #3
    • 9th Dec 11, 7:45 AM
    • #3
    • 9th Dec 11, 7:45 AM
    What a ridiculous answer-shame on them.
    “All you need is love. But a little chocolate now and then doesn't hurt.” Charles M Schulz
  • *debbie*
    • #4
    • 9th Dec 11, 7:46 AM
    • #4
    • 9th Dec 11, 7:46 AM
    Wow, I wonder who their courier is? It must be a gold plated van delivering! Perhaps they should try Royal Mail?
    • kivsy
    • By kivsy 9th Dec 11, 11:50 AM
    • 243 Posts
    • 186 Thanks
    kivsy
    • #5
    • 9th Dec 11, 11:50 AM
    • #5
    • 9th Dec 11, 11:50 AM
    Wow, £10 delivery? That has gone down! My eldest loves this shop so last christmas I went on their website to look for something for him, last year their p&p was £20!!! I decided there was no way I was paying that so went instore instead, I questioned the girl on the checkout and she told me that it is because its shipped over from the states, funny that as they have several stores in the UK. If I want anything from Hollister now I always make a special trip into Bristol (15 miles) as no way paying p&p.
    And another thing, why is it so dark in there? My Dad once asked them if they had run out of credit on their electricity meter, SA didn't get it!
    Mummy to 4 beautiful but expensive children
  • Aidy
    • #6
    • 9th Dec 11, 11:58 AM
    • #6
    • 9th Dec 11, 11:58 AM
    It's beacuse items ship from America, not the UK. If you bear that in mind £10 isn't too bad from the States
    • kivsy
    • By kivsy 9th Dec 11, 12:02 PM
    • 243 Posts
    • 186 Thanks
    kivsy
    • #7
    • 9th Dec 11, 12:02 PM
    • #7
    • 9th Dec 11, 12:02 PM
    How on earth do the clothes for the stores to sell get over here then? Nothing personal Aidy
    Mummy to 4 beautiful but expensive children
  • Aidy
    • #8
    • 9th Dec 11, 12:06 PM
    • #8
    • 9th Dec 11, 12:06 PM
    How on earth do the clothes for the stores to sell get over here then? Nothing personal Aidy
    Originally posted by kivsy
    no offence taken!!

    I assume they are shipped in bulk, using a slower method of delivery (shipped rather than flown?).

    The Hollister website is all US regarding T&Cs, contact number etc.

    It looks like they have not established a UK distribution centre (yet?)
    • kivsy
    • By kivsy 9th Dec 11, 12:13 PM
    • 243 Posts
    • 186 Thanks
    kivsy
    • #9
    • 9th Dec 11, 12:13 PM
    • #9
    • 9th Dec 11, 12:13 PM
    Fair point, you are probably right. About time they sort it out though as I bet they lose quite a lot of business through it!
    Mummy to 4 beautiful but expensive children
    • maxwellhouse
    • By maxwellhouse 9th Dec 11, 12:16 PM
    • 126 Posts
    • 235 Thanks
    maxwellhouse
    Wow, £10 delivery? That has gone down! My eldest loves this shop so last christmas I went on their website to look for something for him, last year their p&p was £20!!! I decided there was no way I was paying that so went instore instead, I questioned the girl on the checkout and she told me that it is because its shipped over from the states, funny that as they have several stores in the UK. If I want anything from Hollister now I always make a special trip into Bristol (15 miles) as no way paying p&p.
    And another thing, why is it so dark in there? My Dad once asked them if they had run out of credit on their electricity meter, SA didn't get it!
    Originally posted by kivsy

    I know just what you mean! I threatened my daughter that next time she dragged me in there to look at the overpriced gear, I would take a torch with me -it's the only way you can see the price labels!
    • patchwork cat
    • By patchwork cat 9th Dec 11, 12:17 PM
    • 5,554 Posts
    • 8,521 Thanks
    patchwork cat
    We have just bought DD a hollister hoody and worked out that as the cost to and from Trafford center for us was about £15 we would pay the £10, but seriously resent it. It took ages and just arrived in a box, I was expecting tissue paper at least. Oh for when she leaves this fad!
    • littlesnuggy
    • By littlesnuggy 9th Dec 11, 12:59 PM
    • 1,167 Posts
    • 1,586 Thanks
    littlesnuggy
    Has anyone been into the new Bath store? I'm tempted to go in if there might be a clearance rail, but every time I've walked past it looked pitch black in there (much like Jack Wills, which I've also never been into) which has put me off!
    • pjjafc
    • By pjjafc 9th Dec 11, 1:10 PM
    • 226 Posts
    • 59 Thanks
    pjjafc
    Best to find with Hollister is find someone who is actually going over to the states and get them to get it. I go every year and stock up and its half the price.

    The price they charge over here is a joke.
    • problemcashback
    • By problemcashback 9th Dec 11, 1:30 PM
    • 240 Posts
    • 200 Thanks
    problemcashback
    even in the states their stuff can be expensive if its not in one of the sales, like many companies who are not fully based in the UK they will charge more for delivery, remember a few years ago pumpkin patch used to deliver from New Zealand, took ages for things to arrive
    • pjjafc
    • By pjjafc 9th Dec 11, 1:35 PM
    • 226 Posts
    • 59 Thanks
    pjjafc
    even in the states their stuff can be expensive if its not in one of the sales, like many companies who are not fully based in the UK they will charge more for delivery, remember a few years ago pumpkin patch used to deliver from New Zealand, took ages for things to arrive
    Originally posted by problemcashback
    I wouldnt say $29 for a hoodie and $39.50 for a pair of jeans is bad which I got last month when I was out there.

    Abercrombie on the other hand was very expensive
  • slcookie
    Having discovered the Abercrombie and Hollister outlet stores while my husband did a year in California I keep joking that when his ($6 in the sale) t shirts and cheap hoodies need replacing it will be time for another holiday! Certainly with delivery like that!

    Along with needing to turn on the light - what is it with the smell? Do they have their own brand aftershave on a plug in?
  • amazingfive
    Totally agree on the lighting and smell! Went in there today and couldn't even see the size labels. The darkness and smell almost gave me a migraine so I made a quick exit!
    • maxwellhouse
    • By maxwellhouse 9th Dec 11, 2:28 PM
    • 126 Posts
    • 235 Thanks
    maxwellhouse
    Totally agree on the lighting and smell! Went in there today and couldn't even see the size labels. The darkness and smell almost gave me a migraine so I made a quick exit!
    Originally posted by amazingfive

    The smell is so strong in there because they go round with spray bottles of fragrance and literally spray all the clothes with the sickly "Hollister" smell.
    • smitchy73
    • By smitchy73 9th Dec 11, 8:12 PM
    • 1,649 Posts
    • 2,535 Thanks
    smitchy73
    As for shipping from the States be careful not to get done for 'duty' by the courier, especially when shipping from the States, if it is sourced outside UK you should pay tax on it here, it really is crazy especially considering the number of shops they have around the country now.
    2015 - £200 High Street Vouchers/Vodafone Prize pack+Beats Headphones(£600)
    Thanks to all the comp posters.
  • grumpys1daughter
    If they are charging postage costs from the US they should charge US prices then people wouldnt mind paying the £10 postage as the items would cost a hell of a lot less
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