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  • FIRST POST
    JoeLowe
    Help with Tesco's screening questions
    • #1
    • 26th Aug 11, 6:26 PM
    Help with Tesco's screening questions 26th Aug 11 at 6:26 PM
    I am trying to apply for a job at Tescos, but am unable to get past the screening questions. Could anyone help?

    I have so far applied to 3 jobs and have tried various variations, but failed everytime.

    *Question 1
    You are refilling a section of shelves in the store which you need to have completed before your break. Your manager approaches you and asks you to take your break an hour earlier as one of your colleagues needs to leave early today.
    Answer A: Agree to change the time of your break and ask if a colleague can finish refilling the section.
    Answer B: Tell your manager that you cannot change the time of your break as you need to finish refilling the shelves.
    Answer C: Agree to change the time of your break and check with your manager that you can finish refilling the section after your break. Required! Select Answer Answer A Answer B Answer C

    *Question 2
    You have been serving at the checkout during your shift. It has been a quiet morning and the store has not had many customers. There are no customers waiting to be served at your checkout. A customer on the checkout next to you is struggling to pack their shopping.

    Answer A: Leave your checkout and help the customer to pack their shopping.
    Answer B: Find a colleague to help the customer to pack their shopping.
    Answer C: Take the opportunity to have your break while there are no customers to serve. Required! Select Answer Answer A Answer B Answer C

    *Question 3
    You are refilling shelves when you notice a customer putting products in a bag that they are carrying rather than a basket or a trolley. The customer could be intending to pay for the products at the checkout but you are unsure.

    Answer A: Do not approach the customer and assume that they will pay for the items when they get to the checkout.
    Answer B: Go and tell a colleague what the customer is doing and that you think they are shoplifting.
    Answer C: Make the customer aware of the staff presence in the store by approaching them and asking if they would like any help. Required! Select Answer Answer A Answer B Answer C

    *Question 4
    You are just about to go on your lunch break. A customer asks you to help them with their shopping. Helping the customer will mean taking a shorter lunch break.

    Answer A: Quickly tell the customer where the main products are and go on to take your lunch break.
    Answer B: Help the customer with their shopping and ask your manager if the time of your lunch hour can be changed to later because you were helping a customer.
    Answer C: Tell the customer that they should find another member of staff to help as you are about to take your lunch break.
    Required! Select Answer Answer A Answer B Answer C

    *Question 5
    You usually work in the fruit and vegetables section but the clothing section will have a shortage of staff for three days next week. Your manager asks you to work in the Clothing section while they need the extra help.

    Answer A: Spend a few hours making sure you understand the new tasks that you will be doing in the clothing section.
    Answer B: Find a colleague to replace you in the clothing section as you would be uncomfortable working somewhere you have not worked before.
    Answer C: Hope that you will understand the new tasks in the clothing section when you start. Required! Select Answer Answer A Answer B Answer C

    *Question 6
    Your manager asks you to cover your colleague’s work as they are off sick. You already have a full day’s work planned.

    Answer A: Agree on the most important tasks for the day with your manager.
    Answer B: Finish your work first and then fit your colleague’s tasks in if you have time.
    Answer C: Concentrate on the tasks that are your normal daily responsibilities. Required! Select Answer Answer A Answer B Answer C

    *Question 7
    You are cleaning up spilt yoghurt which, if left, could be dangerous for customers. A customer asks you to help them to take their shopping to the checkout.

    Answer A: Tell the customer that you cannot help them because if the spilt yoghurt is not cleaned up it could cause an accident.
    Answer B: Ask the customer to wait while you find someone else to finish cleaning up the spilt yoghurt so that you can assist the customer.
    Answer C: Tell the customer that you would be happy to help them with their shopping once you have finished cleaning up the spilt yoghurt. Required! Select Answer Answer A Answer B Answer C

    *Question 8
    You have just returned from your break and are about to start refilling the sweets aisle when a customer approaches you to complain that the apples they bought tasted very bitter.

    Answer A: Listen to the customer’s complaint so that you can decide on the best way to help the customer.
    Answer B: Suggest that the customer goes to Customer Services as you have been asked to refill the Sweets aisle.
    Answer C: Ask the customer to wait while you go to find a manager to help them. Required! Select Answer Answer A Answer B Answer C

    *Question 9
    You have a long queue of customers waiting to be served at the checkout. While you are scanning a customer’s shopping one of the products does not scan properly. You need help to find out the product’s price but your colleagues are serving other customers.

    Answer A: Apologise to the queue of customers while you alert your team leader and offer to help the customer to pack their shopping.
    Answer B: Suggest that the customers in the queue may want to use another checkout while you wait for a colleague to help you.
    Answer C: Suggest that the customer leaves the product if they want to be served quickly. Required! Select Answer Answer A Answer B Answer C

    *Question 10
    The store is expecting a very busy week before a holiday season starts. Additional staff will be needed in the store so that everything still runs smoothly. Your manager says that if anyone can do any extra shifts it would be greatly appreciated.

    Answer A: Wait to see if your colleagues take the extra shifts before offering to help.
    Answer B: Check your diary and commit to any extra shifts where you have the time.
    Answer C: Assume that the spare shifts will be taken by your colleagues who have the time. Required! Select Answer Answer A Answer B Answer C

    *Question 11
    There are road works being done on your normal route to work for two days next week. This may delay your journey by as much as half an hour each way.

    Answer A: Assume that your manager will understand as it is not your fault that you are late.
    Answer B: Tell your manager in advance that as your journey will be delayed you will be arriving late for work on those two days.
    Answer C: Leave for work earlier than usual to try to beat the traffic and make sure that you arrive on time. Required! Select Answer Answer A Answer B Answer C

    *Question 12
    You are collecting stock from the back of the store to use to refill some of the shelves in your section. You notice that there is some stock missing for the third time in the past two weeks.

    Answer A: Ask the last person to refill the same shelves if they know where the missing stock is.
    Answer B: Talk to your team leader about the missing stock when you have a chance to do it quietly.
    Answer C: Assume that the stock has been moved and continue with your task to refill the shelves. Required! Select Answer Answer A Answer B Answer C

    *Question 13
    Your store is a busy one and there is always something that can be done. You have noticed that one of your colleagues is often in the back of the store doing nothing especially when additional help is needed on the checkout points.

    Answer A: Quietly mention to your manager that you feel that your colleague has not been contributing to the team.
    Answer B: Complain loudly to any other colleagues that may be nearby whenever you cannot see your colleague.
    Answer C: Tell your colleague that you are annoyed that they do not help out as much as everyone else. Required! Select Answer Answer A Answer B Answer C

    *Question 14
    You notice a customer is looking for something in the section you are working in and you offer to help. The customer is looking for barbeque utensils but these are a seasonal product and are not available at this time of year.

    Answer A: Explain to the customer that seasonal products are only available for sale during certain months of the year.
    Answer B: Tell the customer that if they cannot locate a product in the store then it usually means that it is out of stock.
    Answer C: Tell the customer that barbeque utensils are not stocked at this time of year but offer to check the stockroom. Required! Select Answer Answer A Answer B Answer C

    *Question 15
    A customer approaches you in the store and asks why they cannot find the product that they are looking for. The product has been discontinued and so the store cannot stock it anymore.

    Answer A: Carefully explain the situation to the customer and recommend a similar product that the customer could use instead.
    Answer B: Explain to the customer that the store does not stock the product anymore and that they can speak to Customer Services for more information.
    Answer C: Tell the customer about another store where you think they might still be able to buy the product. Required! Select Answer Answer A Answer B Answer C

    *Question 16
    You are working at the checkout and have a growing queue of customers to serve. As you scan a product for a customer, you notice that it has been charged at full price although you know that it is on sale. The line manager you need to correct the price is currently helping another customer with a query.

    Answer A: Continue scanning the rest of the customer’s shopping as you have other customers waiting.
    Answer B: Finish the sale but tell the customer that if they speak to Customer Services they can be refunded the amount that they were owed.
    Answer C: Apologise to the queue of waiting customers and alert your line manager to correct the price of the product. Required! Select Answer Answer A Answer B Answer C

    *Question 17
    You are shopping on behalf of a customer that has ordered online. One member of your team is away so you are busier than normal. You only have a short time before the order is due to be loaded in to the van. As you are about to take the order to the van a customer approaches you with a question about returning an item.

    Answer A: Put the order safely to one side and walk with the customer to where the return can be made.
    Answer B: Tell the customer where returns can be made and that a colleague will be able to help them.
    Answer C: Tell the customer that you are not able to assist with returned items and that they should find a manager. Required! Select Answer Answer A Answer B Answer C
Page 6
    • keepcalmandstayoutofdebt
    • By keepcalmandstayoutofdebt 6th Jun 16, 9:59 PM
    • 2,780 Posts
    • 1,448 Thanks
    keepcalmandstayoutofdebt
    I just tried again, and failed the screening. It is baffling. I checked my answers, so a bit at a loss now.
    Originally posted by SalemD
    Nope you are to good for them that is what that will mean.
    • DCFC79
    • By DCFC79 6th Jun 16, 10:52 PM
    • 29,745 Posts
    • 18,833 Thanks
    DCFC79
    I just tried again, and failed the screening. It is baffling. I checked my answers, so a bit at a loss now.

    Perhaps there require a period of time before re-applications? IDK.
    Originally posted by SalemD
    Quit with the applications and look elsewhere for jobs.
    Can people stop loaning money/being a guarator to family/friends, it rarely ends well and you lose out as your money is gone or you get shafted with being a guarantor.
    • sparkermarketing
    • By sparkermarketing 1st Jul 16, 11:33 AM
    • 32 Posts
    • 31 Thanks
    sparkermarketing
    The system probably has a failsafe in it to spot people who are cheating by looking online for answers. If you put a certain combination of answers then it knows you probably got them from another source and fails you.
    • Malthusian
    • By Malthusian 1st Jul 16, 4:04 PM
    • 2,619 Posts
    • 3,738 Thanks
    Malthusian
    The system probably has a failsafe in it to spot people who are cheating by looking online for answers. If you put a certain combination of answers then it knows you probably got them from another source and fails you.
    Originally posted by sparkermarketing
    I can't see how that would work, assuming that "certain combination" is correct. Although it has been suggested that the system may reject people who score too highly as being too good for the job, and if it's true it would reject people who cheated at the same time

    The only way it could work is if an employee at Tesco went on this thread and posted an answer key that was mostly correct but with a few deliberate errors, with the system designed to reject anyone who enters that exact combination of errors even if it would otherwise get a pass mark. In the way that atlases often include deliberate (but trivial) errors to catch out anyone who plagiarises them. However based on the postcounts of the people who've provided answers I think that's unlikely.
    • jjones63
    • By jjones63 20th Jul 16, 11:27 PM
    • 1 Posts
    • 1 Thanks
    jjones63
    so unhelpful
    why are people so rude. it's a customer service role you don't need a degree for it. when answering i think of how their staff treat me and if that's not the right answer then maybe Tesco needs to get rid of the old and bring in the new. I believe working door to door or having to ask people for their direct debit details on commission can only improve customer service skills and work ethic. I've been offered many interviews and jobs i don't want, Tesco need to look at what actually matters and people shouldn't be so quick to judge. Anyone is capable of a customer service role. Good Luck!
    • Bari
    • By Bari 3rd Sep 16, 6:48 PM
    • 1 Posts
    • 0 Thanks
    Bari
    I got rejected too.
    I am trying to apply for a job at Tescos, but am unable to get past the screening questions. Could anyone help?

    I have so far applied to 3 jobs and have tried various variations, but failed everytime.

    *Question 1
    You are refilling a section of shelves in the store which you need to have completed before your break. Your manager approaches you and asks you to take your break an hour earlier as one of your colleagues needs to leave early today.
    Answer A: Agree to change the time of your break and ask if a colleague can finish refilling the section.
    Answer B: Tell your manager that you cannot change the time of your break as you need to finish refilling the shelves.
    Answer C: Agree to change the time of your break and check with your manager that you can finish refilling the section after your break. Required! Select Answer Answer A Answer B Answer C

    *Question 2
    You have been serving at the checkout during your shift. It has been a quiet morning and the store has not had many customers. There are no customers waiting to be served at your checkout. A customer on the checkout next to you is struggling to pack their shopping.

    Answer A: Leave your checkout and help the customer to pack their shopping.
    Answer B: Find a colleague to help the customer to pack their shopping.
    Answer C: Take the opportunity to have your break while there are no customers to serve. Required! Select Answer Answer A Answer B Answer C

    *Question 3
    You are refilling shelves when you notice a customer putting products in a bag that they are carrying rather than a basket or a trolley. The customer could be intending to pay for the products at the checkout but you are unsure.

    Answer A: Do not approach the customer and assume that they will pay for the items when they get to the checkout.
    Answer B: Go and tell a colleague what the customer is doing and that you think they are shoplifting.
    Answer C: Make the customer aware of the staff presence in the store by approaching them and asking if they would like any help. Required! Select Answer Answer A Answer B Answer C

    *Question 4
    You are just about to go on your lunch break. A customer asks you to help them with their shopping. Helping the customer will mean taking a shorter lunch break.

    Answer A: Quickly tell the customer where the main products are and go on to take your lunch break.
    Answer B: Help the customer with their shopping and ask your manager if the time of your lunch hour can be changed to later because you were helping a customer.
    Answer C: Tell the customer that they should find another member of staff to help as you are about to take your lunch break.
    Required! Select Answer Answer A Answer B Answer C

    *Question 5
    You usually work in the fruit and vegetables section but the clothing section will have a shortage of staff for three days next week. Your manager asks you to work in the Clothing section while they need the extra help.

    Answer A: Spend a few hours making sure you understand the new tasks that you will be doing in the clothing section.
    Answer B: Find a colleague to replace you in the clothing section as you would be uncomfortable working somewhere you have not worked before.
    Answer C: Hope that you will understand the new tasks in the clothing section when you start. Required! Select Answer Answer A Answer B Answer C

    *Question 6
    Your manager asks you to cover your colleague’s work as they are off sick. You already have a full day’s work planned.

    Answer A: Agree on the most important tasks for the day with your manager.
    Answer B: Finish your work first and then fit your colleague’s tasks in if you have time.
    Answer C: Concentrate on the tasks that are your normal daily responsibilities. Required! Select Answer Answer A Answer B Answer C

    *Question 7
    You are cleaning up spilt yoghurt which, if left, could be dangerous for customers. A customer asks you to help them to take their shopping to the checkout.

    Answer A: Tell the customer that you cannot help them because if the spilt yoghurt is not cleaned up it could cause an accident.
    Answer B: Ask the customer to wait while you find someone else to finish cleaning up the spilt yoghurt so that you can assist the customer.
    Answer C: Tell the customer that you would be happy to help them with their shopping once you have finished cleaning up the spilt yoghurt. Required! Select Answer Answer A Answer B Answer C

    *Question 8
    You have just returned from your break and are about to start refilling the sweets aisle when a customer approaches you to complain that the apples they bought tasted very bitter.

    Answer A: Listen to the customer’s complaint so that you can decide on the best way to help the customer.
    Answer B: Suggest that the customer goes to Customer Services as you have been asked to refill the Sweets aisle.
    Answer C: Ask the customer to wait while you go to find a manager to help them. Required! Select Answer Answer A Answer B Answer C

    *Question 9
    You have a long queue of customers waiting to be served at the checkout. While you are scanning a customer’s shopping one of the products does not scan properly. You need help to find out the product’s price but your colleagues are serving other customers.

    Answer A: Apologise to the queue of customers while you alert your team leader and offer to help the customer to pack their shopping.
    Answer B: Suggest that the customers in the queue may want to use another checkout while you wait for a colleague to help you.
    Answer C: Suggest that the customer leaves the product if they want to be served quickly. Required! Select Answer Answer A Answer B Answer C

    *Question 10
    The store is expecting a very busy week before a holiday season starts. Additional staff will be needed in the store so that everything still runs smoothly. Your manager says that if anyone can do any extra shifts it would be greatly appreciated.

    Answer A: Wait to see if your colleagues take the extra shifts before offering to help.
    Answer B: Check your diary and commit to any extra shifts where you have the time.
    Answer C: Assume that the spare shifts will be taken by your colleagues who have the time. Required! Select Answer Answer A Answer B Answer C

    *Question 11
    There are road works being done on your normal route to work for two days next week. This may delay your journey by as much as half an hour each way.

    Answer A: Assume that your manager will understand as it is not your fault that you are late.
    Answer B: Tell your manager in advance that as your journey will be delayed you will be arriving late for work on those two days.
    Answer C: Leave for work earlier than usual to try to beat the traffic and make sure that you arrive on time. Required! Select Answer Answer A Answer B Answer C

    *Question 12
    You are collecting stock from the back of the store to use to refill some of the shelves in your section. You notice that there is some stock missing for the third time in the past two weeks.

    Answer A: Ask the last person to refill the same shelves if they know where the missing stock is.
    Answer B: Talk to your team leader about the missing stock when you have a chance to do it quietly.
    Answer C: Assume that the stock has been moved and continue with your task to refill the shelves. Required! Select Answer Answer A Answer B Answer C

    *Question 13
    Your store is a busy one and there is always something that can be done. You have noticed that one of your colleagues is often in the back of the store doing nothing especially when additional help is needed on the checkout points.

    Answer A: Quietly mention to your manager that you feel that your colleague has not been contributing to the team.
    Answer B: Complain loudly to any other colleagues that may be nearby whenever you cannot see your colleague.
    Answer C: Tell your colleague that you are annoyed that they do not help out as much as everyone else. Required! Select Answer Answer A Answer B Answer C

    *Question 14
    You notice a customer is looking for something in the section you are working in and you offer to help. The customer is looking for barbeque utensils but these are a seasonal product and are not available at this time of year.

    Answer A: Explain to the customer that seasonal products are only available for sale during certain months of the year.
    Answer B: Tell the customer that if they cannot locate a product in the store then it usually means that it is out of stock.
    Answer C: Tell the customer that barbeque utensils are not stocked at this time of year but offer to check the stockroom. Required! Select Answer Answer A Answer B Answer C

    *Question 15
    A customer approaches you in the store and asks why they cannot find the product that they are looking for. The product has been discontinued and so the store cannot stock it anymore.

    Answer A: Carefully explain the situation to the customer and recommend a similar product that the customer could use instead.
    Answer B: Explain to the customer that the store does not stock the product anymore and that they can speak to Customer Services for more information.
    Answer C: Tell the customer about another store where you think they might still be able to buy the product. Required! Select Answer Answer A Answer B Answer C

    *Question 16
    You are working at the checkout and have a growing queue of customers to serve. As you scan a product for a customer, you notice that it has been charged at full price although you know that it is on sale. The line manager you need to correct the price is currently helping another customer with a query.

    Answer A: Continue scanning the rest of the customer’s shopping as you have other customers waiting.
    Answer B: Finish the sale but tell the customer that if they speak to Customer Services they can be refunded the amount that they were owed.
    Answer C: Apologise to the queue of waiting customers and alert your line manager to correct the price of the product. Required! Select Answer Answer A Answer B Answer C

    *Question 17
    You are shopping on behalf of a customer that has ordered online. One member of your team is away so you are busier than normal. You only have a short time before the order is due to be loaded in to the van. As you are about to take the order to the van a customer approaches you with a question about returning an item.

    Answer A: Put the order safely to one side and walk with the customer to where the return can be made.
    Answer B: Tell the customer where returns can be made and that a colleague will be able to help them.
    Answer C: Tell the customer that you are not able to assist with returned items and that they should find a manager. Required! Select Answer Answer A Answer B Answer C
    Originally posted by JoeLowe
    I got rejected too. Wonder if its the questions that can be wrong or something else. what answers did you choose?
    • Thora Birch
    • By Thora Birch 1st Oct 16, 11:32 PM
    • 1 Posts
    • 0 Thanks
    Thora Birch
    There are a lot of rude and petty people in this thread. It's not like people are asking for help with their NASA application...

    I applied for two jobs at Tesco today and got rejected immediately. I changed some of my answers after I got rejected the first time.
    • DCFC79
    • By DCFC79 1st Oct 16, 11:46 PM
    • 29,745 Posts
    • 18,833 Thanks
    DCFC79
    There are a lot of rude and petty people in this thread. It's not like people are asking for help with their NASA application...

    I applied for two jobs at Tesco today and got rejected immediately. I changed some of my answers after I got rejected the first time.
    Originally posted by Thora Birch
    Not rude, maybe the posters want those asking the questions to do application themselves. I know I do.

    Yes its annoying ahen you get rejected but I didnt let it get to me.
    Can people stop loaning money/being a guarator to family/friends, it rarely ends well and you lose out as your money is gone or you get shafted with being a guarantor.
    • TomTom27a
    • By TomTom27a 16th Oct 16, 9:48 PM
    • 1 Posts
    • 1 Thanks
    TomTom27a
    I personally feel these questionarres should be banned.

    All they prove is that you know how to answer a work questionnaire and not whether you are suitable for the job or not.
    Last edited by TomTom27a; 16-10-2016 at 9:57 PM.
    • ABZ-Abdul
    • By ABZ-Abdul 4th Dec 16, 8:09 PM
    • 2 Posts
    • 0 Thanks
    ABZ-Abdul
    It's stupid that's what I believe
    I have a good amount of experience in retail and I selected the best answers that can be but in the end it told me I am not upto there minimum requirement level.
    • ABZ-Abdul
    • By ABZ-Abdul 4th Dec 16, 8:12 PM
    • 2 Posts
    • 0 Thanks
    ABZ-Abdul
    I believe they trust machine rather then human qualities we can decide what to do in what circumstances but this questionnaire cannot judge that
    • Susiesweet
    • By Susiesweet 4th Feb 17, 6:33 PM
    • 1 Posts
    • 0 Thanks
    Susiesweet
    My God I have now tried five times with different combinations and rejected every time... my friend who works in tesco even gave me the answers she would put ... still rejected... haha I am determined to pass this .. am not even fussed for the job ... I will beat this!!
    • jobbingmusician
    • By jobbingmusician 4th Feb 17, 7:37 PM
    • 18,613 Posts
    • 18,872 Thanks
    jobbingmusician
    My God I have now tried five times with different combinations and rejected every time... my friend who works in tesco even gave me the answers she would put ... still rejected... haha I am determined to pass this .. am not even fussed for the job ... I will beat this!!
    Originally posted by Susiesweet
    Clear cookies between each attempt, in case their system keeps a record!
    I'm the Board Guide on the Matched Betting; Referrers and Jobseeking & Training boards. I'm a volunteer to help the boards run smoothly, and I can move and merge posts there. Board guides are not moderators and don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com.

    The good folk of the matched betting board are now (I hope!) supporting Macmillan, in memory of Fifigrace. Visit
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    • PHILANTHROPIST
    • By PHILANTHROPIST 5th Feb 17, 11:10 AM
    • 396 Posts
    • 346 Thanks
    PHILANTHROPIST
    What a bizarre thread.

    In any event can understand why Tesco's share price is struggling if the firm waste their time on this.
    • DCFC79
    • By DCFC79 5th Feb 17, 11:50 AM
    • 29,745 Posts
    • 18,833 Thanks
    DCFC79
    What a bizarre thread.

    In any event can understand why Tesco's share price is struggling if the firm waste their time on this.
    Originally posted by PHILANTHROPIST
    The share price spiked recently when Tesco announced the takeover for Booker Wholesale.
    Can people stop loaning money/being a guarator to family/friends, it rarely ends well and you lose out as your money is gone or you get shafted with being a guarantor.
    • motorguy
    • By motorguy 5th Feb 17, 2:22 PM
    • 15,236 Posts
    • 8,626 Thanks
    motorguy
    I personally feel these questionarres should be banned.

    All they prove is that you know how to answer a work questionnaire and not whether you are suitable for the job or not.
    Originally posted by TomTom27a
    Clearly Tescos believe otherwise. I would say they have a proven correlation that people who do well in this test tend to interview well and tend to make good employees.

    How else should an organisation that probably gets thousands of applications a month filter applications?

    A simple test like this helps them filter in on the people they want to interview.
    Last edited by motorguy; 05-02-2017 at 2:37 PM.
    You are not special. You are not a beautiful and unique snowflake.
    • motorguy
    • By motorguy 5th Feb 17, 2:24 PM
    • 15,236 Posts
    • 8,626 Thanks
    motorguy

    Anyone is capable of a customer service role.
    Originally posted by jjones63
    True, though not everyone is good at it. Which is what customer service focused employers want.
    You are not special. You are not a beautiful and unique snowflake.
    • motorguy
    • By motorguy 5th Feb 17, 2:39 PM
    • 15,236 Posts
    • 8,626 Thanks
    motorguy
    What a bizarre thread.

    In any event can understand why Tesco's share price is struggling if the firm waste their time on this.
    Originally posted by PHILANTHROPIST
    Yes, thats what it is. :rolleyes:
    You are not special. You are not a beautiful and unique snowflake.
    • Mr Skeptical
    • By Mr Skeptical 29th May 17, 3:19 PM
    • 7 Posts
    • 1 Thanks
    Mr Skeptical
    I've been in the same situation. Every time I complete the questionnaire it tells me that I've been unsuccessful. The experience of constantly failing to get an interview is making me so depressed that I dread having to apply for jobs.

    These are the answers that I gave for previous job applications:

    Tesco Questionnaire May 2017:

    A customer asks you about their dotcom order, you don’t know much about it because that is a different department that you have not worked in. What do you do? Direct the customer to the customer service desk

    You have just helped a customer find the crumpets and they continue to chat to you about what they have been doing that day. You need to finish refilling the bakery. How do you respond? Start to refill the bakery while listening to the customer at the same time also tried Take time to chat with the customer. Listen to their stories and see if I can help with further shopping and also tried Apologise to the customer and tell them that you really need to restock the aisle.

    A member of your team is preparing a customer promotion. She has just been asked to help on checkouts and asks if you could take over. You are currently helping a customer. How do you respond? Tell the team member I will help after I finish helping the customer

    You are tidying an aisle when you hear a couple behind you discussing prosecco for a party this evening. What do you do? Carry on tidying the aisle and don't interfere also tried Approach the customers and offer to help them find the prosecco

    You are still getting to know your team when your manager asks you whether you would like to help out in another department. How do you react? Help out in the other department and get to know my colleagues there

    A customer asks about a particular type of corn flakes, we have sold out of that particular brand. How do you respond? Apologise that the item is out of stock but they can order it online also tried Let the customer know you will inform your manager that the brand is out of stock and also tried Present them with a Tesco own brand alternative.

    I've decided that I'm going to apply for any job at Tesco and see if I can find a combination of answers that work. I'll post the results later if I have any success.
    Last edited by Mr Skeptical; 29-05-2017 at 3:30 PM.
    • bumblingaround
    • By bumblingaround 29th May 17, 4:07 PM
    • 1 Posts
    • 0 Thanks
    bumblingaround
    Hi, i just got these answers from someone i know's application and they worked for them
    Q1: I like serving customers...
    Q2: i am happy when i am kept busy...
    Q3: i like working as a team...
    Q4: i am happy to answer any questions...
    Q5: direct the customer to customer services
    Q6: Start to refill while listening...
    Q7 Tell the team member i will help...
    Q8: approach the customers and offer to help
    Q9: help out in the other dept...
    Q10: present them with a tesco own brand

    hope these help as i was having murder trying to get through.
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