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  • FIRST POST
    JoeLowe
    Help with Tesco's screening questions
    • #1
    • 26th Aug 11, 6:26 PM
    Help with Tesco's screening questions 26th Aug 11 at 6:26 PM
    I am trying to apply for a job at Tescos, but am unable to get past the screening questions. Could anyone help?

    I have so far applied to 3 jobs and have tried various variations, but failed everytime.

    *Question 1
    You are refilling a section of shelves in the store which you need to have completed before your break. Your manager approaches you and asks you to take your break an hour earlier as one of your colleagues needs to leave early today.
    Answer A: Agree to change the time of your break and ask if a colleague can finish refilling the section.
    Answer B: Tell your manager that you cannot change the time of your break as you need to finish refilling the shelves.
    Answer C: Agree to change the time of your break and check with your manager that you can finish refilling the section after your break. Required! Select Answer Answer A Answer B Answer C

    *Question 2
    You have been serving at the checkout during your shift. It has been a quiet morning and the store has not had many customers. There are no customers waiting to be served at your checkout. A customer on the checkout next to you is struggling to pack their shopping.

    Answer A: Leave your checkout and help the customer to pack their shopping.
    Answer B: Find a colleague to help the customer to pack their shopping.
    Answer C: Take the opportunity to have your break while there are no customers to serve. Required! Select Answer Answer A Answer B Answer C

    *Question 3
    You are refilling shelves when you notice a customer putting products in a bag that they are carrying rather than a basket or a trolley. The customer could be intending to pay for the products at the checkout but you are unsure.

    Answer A: Do not approach the customer and assume that they will pay for the items when they get to the checkout.
    Answer B: Go and tell a colleague what the customer is doing and that you think they are shoplifting.
    Answer C: Make the customer aware of the staff presence in the store by approaching them and asking if they would like any help. Required! Select Answer Answer A Answer B Answer C

    *Question 4
    You are just about to go on your lunch break. A customer asks you to help them with their shopping. Helping the customer will mean taking a shorter lunch break.

    Answer A: Quickly tell the customer where the main products are and go on to take your lunch break.
    Answer B: Help the customer with their shopping and ask your manager if the time of your lunch hour can be changed to later because you were helping a customer.
    Answer C: Tell the customer that they should find another member of staff to help as you are about to take your lunch break.
    Required! Select Answer Answer A Answer B Answer C

    *Question 5
    You usually work in the fruit and vegetables section but the clothing section will have a shortage of staff for three days next week. Your manager asks you to work in the Clothing section while they need the extra help.

    Answer A: Spend a few hours making sure you understand the new tasks that you will be doing in the clothing section.
    Answer B: Find a colleague to replace you in the clothing section as you would be uncomfortable working somewhere you have not worked before.
    Answer C: Hope that you will understand the new tasks in the clothing section when you start. Required! Select Answer Answer A Answer B Answer C

    *Question 6
    Your manager asks you to cover your colleague’s work as they are off sick. You already have a full day’s work planned.

    Answer A: Agree on the most important tasks for the day with your manager.
    Answer B: Finish your work first and then fit your colleague’s tasks in if you have time.
    Answer C: Concentrate on the tasks that are your normal daily responsibilities. Required! Select Answer Answer A Answer B Answer C

    *Question 7
    You are cleaning up spilt yoghurt which, if left, could be dangerous for customers. A customer asks you to help them to take their shopping to the checkout.

    Answer A: Tell the customer that you cannot help them because if the spilt yoghurt is not cleaned up it could cause an accident.
    Answer B: Ask the customer to wait while you find someone else to finish cleaning up the spilt yoghurt so that you can assist the customer.
    Answer C: Tell the customer that you would be happy to help them with their shopping once you have finished cleaning up the spilt yoghurt. Required! Select Answer Answer A Answer B Answer C

    *Question 8
    You have just returned from your break and are about to start refilling the sweets aisle when a customer approaches you to complain that the apples they bought tasted very bitter.

    Answer A: Listen to the customer’s complaint so that you can decide on the best way to help the customer.
    Answer B: Suggest that the customer goes to Customer Services as you have been asked to refill the Sweets aisle.
    Answer C: Ask the customer to wait while you go to find a manager to help them. Required! Select Answer Answer A Answer B Answer C

    *Question 9
    You have a long queue of customers waiting to be served at the checkout. While you are scanning a customer’s shopping one of the products does not scan properly. You need help to find out the product’s price but your colleagues are serving other customers.

    Answer A: Apologise to the queue of customers while you alert your team leader and offer to help the customer to pack their shopping.
    Answer B: Suggest that the customers in the queue may want to use another checkout while you wait for a colleague to help you.
    Answer C: Suggest that the customer leaves the product if they want to be served quickly. Required! Select Answer Answer A Answer B Answer C

    *Question 10
    The store is expecting a very busy week before a holiday season starts. Additional staff will be needed in the store so that everything still runs smoothly. Your manager says that if anyone can do any extra shifts it would be greatly appreciated.

    Answer A: Wait to see if your colleagues take the extra shifts before offering to help.
    Answer B: Check your diary and commit to any extra shifts where you have the time.
    Answer C: Assume that the spare shifts will be taken by your colleagues who have the time. Required! Select Answer Answer A Answer B Answer C

    *Question 11
    There are road works being done on your normal route to work for two days next week. This may delay your journey by as much as half an hour each way.

    Answer A: Assume that your manager will understand as it is not your fault that you are late.
    Answer B: Tell your manager in advance that as your journey will be delayed you will be arriving late for work on those two days.
    Answer C: Leave for work earlier than usual to try to beat the traffic and make sure that you arrive on time. Required! Select Answer Answer A Answer B Answer C

    *Question 12
    You are collecting stock from the back of the store to use to refill some of the shelves in your section. You notice that there is some stock missing for the third time in the past two weeks.

    Answer A: Ask the last person to refill the same shelves if they know where the missing stock is.
    Answer B: Talk to your team leader about the missing stock when you have a chance to do it quietly.
    Answer C: Assume that the stock has been moved and continue with your task to refill the shelves. Required! Select Answer Answer A Answer B Answer C

    *Question 13
    Your store is a busy one and there is always something that can be done. You have noticed that one of your colleagues is often in the back of the store doing nothing especially when additional help is needed on the checkout points.

    Answer A: Quietly mention to your manager that you feel that your colleague has not been contributing to the team.
    Answer B: Complain loudly to any other colleagues that may be nearby whenever you cannot see your colleague.
    Answer C: Tell your colleague that you are annoyed that they do not help out as much as everyone else. Required! Select Answer Answer A Answer B Answer C

    *Question 14
    You notice a customer is looking for something in the section you are working in and you offer to help. The customer is looking for barbeque utensils but these are a seasonal product and are not available at this time of year.

    Answer A: Explain to the customer that seasonal products are only available for sale during certain months of the year.
    Answer B: Tell the customer that if they cannot locate a product in the store then it usually means that it is out of stock.
    Answer C: Tell the customer that barbeque utensils are not stocked at this time of year but offer to check the stockroom. Required! Select Answer Answer A Answer B Answer C

    *Question 15
    A customer approaches you in the store and asks why they cannot find the product that they are looking for. The product has been discontinued and so the store cannot stock it anymore.

    Answer A: Carefully explain the situation to the customer and recommend a similar product that the customer could use instead.
    Answer B: Explain to the customer that the store does not stock the product anymore and that they can speak to Customer Services for more information.
    Answer C: Tell the customer about another store where you think they might still be able to buy the product. Required! Select Answer Answer A Answer B Answer C

    *Question 16
    You are working at the checkout and have a growing queue of customers to serve. As you scan a product for a customer, you notice that it has been charged at full price although you know that it is on sale. The line manager you need to correct the price is currently helping another customer with a query.

    Answer A: Continue scanning the rest of the customer’s shopping as you have other customers waiting.
    Answer B: Finish the sale but tell the customer that if they speak to Customer Services they can be refunded the amount that they were owed.
    Answer C: Apologise to the queue of waiting customers and alert your line manager to correct the price of the product. Required! Select Answer Answer A Answer B Answer C

    *Question 17
    You are shopping on behalf of a customer that has ordered online. One member of your team is away so you are busier than normal. You only have a short time before the order is due to be loaded in to the van. As you are about to take the order to the van a customer approaches you with a question about returning an item.

    Answer A: Put the order safely to one side and walk with the customer to where the return can be made.
    Answer B: Tell the customer where returns can be made and that a colleague will be able to help them.
    Answer C: Tell the customer that you are not able to assist with returned items and that they should find a manager. Required! Select Answer Answer A Answer B Answer C
Page 1
    • LittleVoice
    • By LittleVoice 26th Aug 11, 7:19 PM
    • 8,379 Posts
    • 5,947 Thanks
    LittleVoice
    • #2
    • 26th Aug 11, 7:19 PM
    • #2
    • 26th Aug 11, 7:19 PM
    So which of each three options do you think you would do in each case? Why would those be the correct answers?

    (Sorry, it's you who are applying and you need to know how you would want to behave in the store and not just how to move to the next stage of the application process.)
    Last edited by LittleVoice; 26-08-2011 at 7:23 PM.
    • pawsies
    • By pawsies 26th Aug 11, 7:20 PM
    • 1,912 Posts
    • 2,780 Thanks
    pawsies
    • #3
    • 26th Aug 11, 7:20 PM
    • #3
    • 26th Aug 11, 7:20 PM
    I'm not sure this is allowed to be posted here but this is how I'd answer

    1. c

    2. a

    3. c

    4. b but i'd just take a shorter lunch break :s

    5. a

    6. c

    7. c

    8. a

    9. a

    10. b

    11. c

    12. b

    13. a

    14. a

    15. a

    16. c

    17. b

    However I hate these pre-assessment things where when you start working there you get trained in what to do anyway! These pre-screenings are ludicrous and eliminate people who can do the job well but don't know what to do with a customer when busy because they haven't been trained to! >.<
    • DCFC79
    • By DCFC79 26th Aug 11, 7:30 PM
    • 26,562 Posts
    • 16,863 Thanks
    DCFC79
    • #4
    • 26th Aug 11, 7:30 PM
    • #4
    • 26th Aug 11, 7:30 PM
    OP your the 1 applying for the job so you need to answer it by yourself. Read each question, read the options and think what answer is best. Yes its hard but thats what you have to go through to get the job.
    Last edited by DCFC79; 26-08-2011 at 7:32 PM.
    Je Suis Charlie
  • claire16c
    • #5
    • 26th Aug 11, 8:30 PM
    • #5
    • 26th Aug 11, 8:30 PM
    I read half of these before becoming bored and the answers seem pretty obvious to me.
    • DCFC79
    • By DCFC79 26th Aug 11, 9:28 PM
    • 26,562 Posts
    • 16,863 Thanks
    DCFC79
    • #6
    • 26th Aug 11, 9:28 PM
    • #6
    • 26th Aug 11, 9:28 PM
    I read half of these before becoming bored and the answers seem pretty obvious to me.
    Originally posted by claire16c
    they are obvious if people just read the questions then carefully read the answers
    Je Suis Charlie
    • jjj1980
    • By jjj1980 26th Aug 11, 10:40 PM
    • 446 Posts
    • 929 Thanks
    jjj1980
    • #7
    • 26th Aug 11, 10:40 PM
    • #7
    • 26th Aug 11, 10:40 PM
    Maybe its just me but I was wanting to pick "secret answer D" for quite a few of those!!

    On a few of the questions, none of the three possible answers seemed polite or helpful!
    • DCFC79
    • By DCFC79 27th Aug 11, 8:59 AM
    • 26,562 Posts
    • 16,863 Thanks
    DCFC79
    • #8
    • 27th Aug 11, 8:59 AM
    • #8
    • 27th Aug 11, 8:59 AM
    Maybe its just me but I was wanting to pick "secret answer D" for quite a few of those!!

    On a few of the questions, none of the three possible answers seemed polite or helpful!
    Originally posted by jjj1980
    which answers to you seemed unhelpful or not polite
    Je Suis Charlie
    • martinthebandit
    • By martinthebandit 27th Aug 11, 9:06 AM
    • 2,630 Posts
    • 4,219 Thanks
    martinthebandit
    • #9
    • 27th Aug 11, 9:06 AM
    • #9
    • 27th Aug 11, 9:06 AM
    I read half of these before becoming bored and the answers seem pretty obvious to me.
    Originally posted by claire16c
    Quite, it seems to me that all you have to do is help tesco make more profit. You do this by doing what damagement want and always put the customer first.
    Politics -
    from the words Poli, meaning many
    and tics meaning blood sucking parasites


    (thanks to Kinky Friedman (or Larry Hardman) for the quote}
  • JoeLowe
    I have got 5 different people to apply for a job with Tesco's and all of these people have been rejected.
    Out of these 5, 3 of them work in customer services type roles.
    • Meepster
    • By Meepster 27th Aug 11, 12:45 PM
    • 5,676 Posts
    • 9,272 Thanks
    Meepster
    I'm not being funny or anything, but if you can't pass the screening questions, I seriously doubt this type of role will be much use for you...
    If it looks like a duck, and quacks like a duck, we have at least to consider the possibility that we have a small aquatic bird of the family anatidae on our hands

    • t0rt0ise
    • By t0rt0ise 27th Aug 11, 1:03 PM
    • 2,753 Posts
    • 1,651 Thanks
    t0rt0ise
    Which ones are you stuck on OP? Maybe we can explain which we'd choose and why.
    • DCFC79
    • By DCFC79 27th Aug 11, 2:42 PM
    • 26,562 Posts
    • 16,863 Thanks
    DCFC79
    I must have answered the questions correctly when i applied for a job last year as i had a phone call asking me if i was interested in a vacancy albeit not 1 i was after so i declined it.
    Je Suis Charlie
  • talulah25
    Can you just do the screening questions? Where are they? I dont see any jobs advertised in the whole of UK for just a normal worker in the shop
  • talulah25
    hang on, found them, gonna give it a bash!

    Ok scratch that, I cant even get logged in, I've registered but it wont let me login, nevermind :-)
    Last edited by talulah25; 27-08-2011 at 4:58 PM.
    • pawsies
    • By pawsies 27th Aug 11, 6:30 PM
    • 1,912 Posts
    • 2,780 Thanks
    pawsies
    why though should they hire someone that doesn't know how to do ALL the job when they can get someone that can?
    Originally posted by Googlewhacker
    Well how are we supposed to know what tesco policy is? every company has there own policy on certain aspects of work and each case is different.
    • DCFC79
    • By DCFC79 27th Aug 11, 6:40 PM
    • 26,562 Posts
    • 16,863 Thanks
    DCFC79
    Can you just do the screening questions? Where are they? I dont see any jobs advertised in the whole of UK for just a normal worker in the shop
    Originally posted by talulah25
    ive fond 95 jobs all for 1 store which is within 40 miles of where i live but thats it no other jobs for other stores closer to me.
    Je Suis Charlie
    • Sagz
    • By Sagz 27th Aug 11, 6:46 PM
    • 5,520 Posts
    • 8,133 Thanks
    Sagz
    II have so far applied to 3 jobs and have tried various variations, but failed everytime.
    Originally posted by JoeLowe
    Maybe you failed the first time and are now automatically regected.
    Some days you're the dog..... most days you're the tree!
    • DCFC79
    • By DCFC79 27th Aug 11, 6:50 PM
    • 26,562 Posts
    • 16,863 Thanks
    DCFC79
    Maybe you failed the first time and are now automatically regected.
    Originally posted by Sagz
    could be why
    Je Suis Charlie
  • JoeLowe
    Maybe that is the reason, but does not explain why 5 other people have been declined.

    LOL - Got a friend who works for Tesco to apply and he has been rejected. he mentioned that these are new questions and have only just been amended.
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