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  • FIRST POST
    Frenchworld
    Enough is enough, please help me to track down Worldstores.co.uk, Bedroomworld.co.uk
    • #1
    • 23rd Aug 11, 10:41 AM
    Enough is enough, please help me to track down Worldstores.co.uk, Bedroomworld.co.uk 23rd Aug 11 at 10:41 AM
    Enough is enough.
    I am lost and helpless in getting the missing part of my wardrobe from Worldstores or Bedroomworld. I have tried everything but no progress to date. I have even emailed the co-CEO, I am amazed that a company with so many bad reviews can even get a £8.5m investment from such a prominent VC.

    To be fair to the company the wardrobe did arrive on time but without two doors and backpanel. After we realised that some of the parts were missing my wife emailed the customer service and got a very quick response telling us that they had re-ordered the part for us on 25th July. So we waited and waited. Nothing happened. We rang the customer service again on 8th August and were told that there was a system issue. The customer service told us that she had personally tracked down the supplier and reordered the part. Again, we were told that the part should arrive by 11th August. Ok, we waited and waited. Nothing happened. I rang up the customer service again and was told that there was a problem with their supplier’s system. Obviously, I was so angry and upset as my wife (who is heavily pregnant) waited at home for the whole week for the part to arrive. On that day I requested the manager to call me so that I could escalate this issue up the chain. The manager gave me his assurance that this issue would be resolved within 2-3 working days. He had every confidence that the part would be delivered soon. What really upset me was that the manager told me that it was not their issue and it was their supplier issue. Excuse me, I paid my money to Worlstores, not to the supplier. It is Worlstores problem, not my problem.

    Until now, we still haven’t heard anything from them in terms of getting our part delivered. What we get is they will contact the supplier again and see what they can do. There is no point for them to calling/emailing us to say that they are on the case. Enough is enough. I really need someone to advise me on what should I do next.
    Last edited by MSE ForumTeam3; 24-08-2011 at 9:04 AM. Reason: Personal details
Page 3
    • cono1717
    • By cono1717 17th Sep 15, 4:04 PM
    • 547 Posts
    • 358 Thanks
    cono1717
    They left you on hold for two days ! Crikey....
    • Riffs
    • By Riffs 10th Feb 16, 10:32 AM
    • 2 Posts
    • 0 Thanks
    Riffs
    Disgusting company happy to take your money but lies to you about calling back
    Probably worst company ever dealt with and that's no exaggeration.

    I call to check delivery date of order I've paid for (wait 30 mins to be put through), chap assures me he'll call back next morning to update me once he's called the supplier. NO call received of course.

    What's worse when I try to call back the next evening, no one answers AFTER WAITING ON HOLD OVER 45 MINS!!!

    This is how Worldstores treats customers who have already paid them money. Enough said - avoid this company like the plague.
    • Donny boy
    • By Donny boy 10th Mar 16, 11:37 AM
    • 1 Posts
    • 0 Thanks
    Donny boy
    Ongoing
    It appears that the problems this company causes is still ongoing and not resolved. My Mother (85) was to receive a new waterproof mattress (Use your imagination) last Tuesday.
    We had 2 emails and a text on the day of delivery to say it was being delivered. Her old wet mattress was disposed of the morning the new one was due to arrive. Guess what? It did not arrive! After 5 phone calls (on average a 25 minute wait) and several computer generated emails we had spoken to no one! We even had an email asking for a rating on the service that had been completed!! I cannot find any human to talk to at this company and all emails are Do not reply! Even this morning i have held onto a so called customer service line for an hour and no one answers! MY ADVICE DO NOT BUY FROM THEM. My mother is having to sleep in her chair!!! Anyone found a contact number yet? The one listed a few months ago has been shut down.
    • unholyangel
    • By unholyangel 10th Mar 16, 2:13 PM
    • 10,696 Posts
    • 7,919 Thanks
    unholyangel
    It appears that the problems this company causes is still ongoing and not resolved. My Mother (85) was to receive a new waterproof mattress (Use your imagination) last Tuesday.
    We had 2 emails and a text on the day of delivery to say it was being delivered. Her old wet mattress was disposed of the morning the new one was due to arrive. Guess what? It did not arrive! After 5 phone calls (on average a 25 minute wait) and several computer generated emails we had spoken to no one! We even had an email asking for a rating on the service that had been completed!! I cannot find any human to talk to at this company and all emails are Do not reply! Even this morning i have held onto a so called customer service line for an hour and no one answers! MY ADVICE DO NOT BUY FROM THEM. My mother is having to sleep in her chair!!! Anyone found a contact number yet? The one listed a few months ago has been shut down.
    Originally posted by Donny boy
    If your mum paid by credit card and it was over £100, start a section 75 claim against the card company. If she paid by debit card, start a chargeback.
    Money doesn't solve poverty.....it creates it.
    • GMur
    • By GMur 11th Mar 16, 10:52 PM
    • 1 Posts
    • 0 Thanks
    GMur
    Enough is definately enough when it comes to this shower of a company
    02/03/2016 I placed an order under order for 1 Yoga Light Mango TV Unit for delivery on Saturday 05 March.

    However, the sales advisor Alisha processed 2 units. I queried the price and she advised this was an error and she would arrange for the additional unit to be credited. I checked the progress of the order to find that the total order had been refunded and that there was no pending delivery.

    On Friday 04/03/2016 I called and spoke to the sales advisor who assured me that he could process the order and that by placing the order before 12.00 would still be able to have my delivery as planned. I queried the price charged as the original TV unit was £209.99 and the delivery was £19.99 however, he charged £219.99 and £24.99 respectively. This difference was to be refunded

    04/03/2016 at 17.53 I received a text to say the order was not going to be delivered and that I will be contacted next working day when the order would be rescheduled.

    Monday 07/03/2016 at 16.31 I received a further text and an email to stating that my delivery would take place on 08/03/2016 between 07.00 and 8.00pm. On 07/03/2016 I tried several times to get through on the telephone as the I was at work (and would not be able to receive the delivery) was kept on hold for nearly 40 mins without success and tried again on several other occasions and eventually got through and started to explain the situation for the operator to then hang up!.

    This prompted my comments on their web site. The text message on 07/03/2016 confirmed that I would receive another text from the delivery man with a 1 hr window. I finished work at 4.00 and up to that point had not heard anything so assumed that the delivery had yet to happen only to find my back garden gate wide open and a wet box left on the patio in the pouring rain which was my TV Unit. No amused. When opening the packaging the TV unit delivered was the wrong one and I have now got to wait for an update when the correct unit can be delivered and the wrong one collected and likely on different dates and times!

    So I have paid £411.98 instead of £225.98, refunded £411.98 , recharged £244.98 instead of £225.98 refunded £19.00 and delivered the wrong goods.

    So I guess thus far I have paid out for something not yet received and wasted time hanging on the phone so all in all not a good customer journey or experience. What a shambles!
    My order was then due to be dispatched 11/03/16 despite requesting 12/03/2016. No notice or text. Had an email 16.35 saying order would be delivered at 18.15. 19.59 the order was delivered
    It is not withstanding that I cannot trust everything that has been said in each email from whoever is next in line to offer their “sincere apology” as any promises, schedules etc are not adhered to and have been false to say the least.

    Frankly, this order has been a total shambles from the start and the customer service (or lack of it in this instance) in response to my concerns have not been addressed. I have counted the amount of emails that have gone back and forth in this regard and the at the last count were 18! and all I wanted with the right goods that I had paid for. Simple enough you would think.
    I will not be ordering from them ever again and everyone I have spoken to have also told them to avoid
    • Jane 98765
    • By Jane 98765 30th Dec 16, 11:44 AM
    • 1 Posts
    • 0 Thanks
    Jane 98765
    I am sorry to hear of your problems with world stores.
    I would avoid avoid avoid in future.
    Ordered 6 chairs to coincide with some holiday I had. Promised Delivery on a given date . It did not happen obviously I called to ask and was promised it would be next day.next day I then received a text to say there were problems - no explanation. On calling I am told the suppliers are not answering so are "probably closed". So who is generating the text messages.
    Avoid them they do not live up to claims and customer service is less than useless, youngsters with no experience of customer service
    • Melly_T
    • By Melly_T 19th May 17, 1:00 PM
    • 1 Posts
    • 0 Thanks
    Melly_T
    Terrible customer service
    Ordered outdoor furniture for a wedding party - discussed the delivery date with someone over the phone, husband changed plans to be working closer to home. Received a text on the morning of the delivery that it would not be happening.
    When I contacted Worldstores I was told that due to an "IT" issue it looked like the order hadn't gone through to the supplier properly and so there wouldn't be a delivery today. I explained what i wanted the delivery for and asked them to deliver tomorrow (my phonecall was 11am so plenty of time to put something into place), they told me that they can't do that and can't deliver for at least another three days. I explained that they could do that if they wanted to but they were choosing not to satisfy their customer, i asked to speak to a manager who refused saying there was nothing more he could do.
    It's outrageous, we ordered with them because they could deliver in time.
    False promises, terrible customer service.
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