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  • FIRST POST
    • Naf
    • By Naf 16th Aug 11, 10:20 PM
    • 2,926Posts
    • 2,183Thanks
    Naf
    Timpson: Don't let them near your watch!
    • #1
    • 16th Aug 11, 10:20 PM
    Timpson: Don't let them near your watch! 16th Aug 11 at 10:20 PM
    Caution: it's a biggie.
    I'm currently awaiting a response to my complaint re: THE THIRD TIME IT HAS BEEN TO THEIR SERVICE CENTRE; and I never wanted it sent in the first place.
    My watch battery died so I went looking around to get it replaced. Most of the jewellers I visited wanted to send it off, and charge me up to £50 for it. I knew there would be private places that'd do it faster, but before I could ask anyone I noticed Timpson's offer that you pay slightly more for one battery replacement and it's 'guaranteed for life' i.e. every time it runs out, you can get it replaced for free. The offer tempted me, against my better judgement (Timpson have always seemed a bit suspect and not quite fully professional to me) to go and have them replace my battery. The poster said 'while you wait' after all.
    The young man poked and prodded around inside the back of my watch for longer than I would have thought necessary, then asked me to come back 10 minutes later to collect it. There were a couple of customers waiting so I assumed this was why and finished my other business up town. When I collected the watch, one of the buttons (the most vital one no less; the crown for setting, adjusting and resetting the watch) was loose. I politely pointed it out to the assistant and he insisted there was no way it could possibly have been anything he'd done. Well it wasn't that way when I brought it in, so I pushed a little (he became quite argumentative) and eventually arranged for the watch to be sent to their service centre, who would fix it if the problem could have been caused by his poking around, then they'd fix it free of charge; otherwise I'd have to arrange and pay for a repair myself.
    Two weeks later I went back in to collect my repaired watch; the button was absolutely fine; I had a new pressure test certificate, all seemed great. The watch is rated to 30m; the manufacturer defines it as 'skin diving'; explained as anything without needing a wetsuit and scuba gear. I do nothing like this, hardly even swim, so bathing the kids and doing the dishes seems reasonable, yes? Think again. Just a few days later I woke up to discover the inside of the glass was steamed up. Into the other branch I went (not prepared to put up with another argument from the same assistant) and they sent it off again. After calling the service centre for me, they discovered there was a backlog of around 3 weeks, and they weren't prepared to give my watch any priority. Thoroughly annoyed at this, I followed up with an e-mail to their customer services who immediately bumped my watch up the list; and after some discussion I ensured that they would be checking it all over, particularly in light of the water leak, and guaranteeing it.
    Around a week later (the 1st July) I collected my watch once again, all seemed well, I had no issues with it steaming up etc. Great!
    NO!
    10th August; my 26th birthday no less (and the watch's 8th), baking a cake I set the countdown timer function for 35 minutes. Good job I noticed the wall clock 40mins later as the watch hadn't made a sound. After making sure the cake was OK and onto the cooling rack (priorities, obviously) I tried again, setting for 1min and watching for the finish; no beep. I tried the alarm function, again for 1 min in the future; no beep. Stopwatch; start, stop, reset... no beeps! Livid, I traipsed back to the store; the moment the assistant took the back off, there was the ceramic speaker; obviously corroded even to my eyes.
    So now they have it again; and once again I've emailed to follow it up. I sent the email over the weekend, so my minimum service expectation was at least a reply on Monday, some kind of acknowledgement; nope. I received, mid afternoon on Tuesday:

    Thank you for your email

    We will be back to you in due course

    Customer Care Team
    by Timpson


    I responded that 'due course' meant nothing, asking if my email had actually been read yet.

    Dear Mr Young
    I am looking into your complaint at the moment and will come back to you this afternoon.

    Regards
    by Timpson


    "This afternoon"... well I'd received nothing when I replied at 7pm, and still nothing (obviously) now I'm writing this at 10.

    My suggestion, just don't even set foot through their door, its not worth it. Doubt I'll even go back for a key cutting.

    Never argue with stupid people, they will drag you down to their level and then beat you with experience.
    - Mark Twain
    Arguing with idiots is like playing chess with a pigeon: no matter how good you are at chess, its just going to knock over the pieces and strut around like its victorious.
Page 4
    • photome
    • By photome 14th Sep 17, 4:15 PM
    • 12,780 Posts
    • 8,254 Thanks
    photome
    My watches are either Citizen Eco-Drive or Seiko Solar so happily I don't need to take them anywhere for a replacement battery.
    Originally posted by Pollycat
    So are mine, but my understanding is that the eco drives dont last forever
    • Pollycat
    • By Pollycat 14th Sep 17, 4:49 PM
    • 18,338 Posts
    • 46,996 Thanks
    Pollycat
    So are mine, but my understanding is that the eco drives dont last forever
    Originally posted by photome
    No they don't but my OH's has been going for over 10 years.

    I bought my first one in 2010 and I really like the designs (I have a number of different ones) so would probably ask how much it would cost to replace the battery.
    But not at Timpsons.

    Googling seems to throw up a life span of 10 years:
    Life Expectancy
    According to reports from Citizen Watches, experiments revealed that the solar cells and secondary battery used in Eco-Drive watches will last for up to 10 years. They further stated that the lubricants used in constructing these watches are built to assist with longevity, as the oil will not harden or evaporate, even over 20 years.
    https://www.firstclasswatches.co.uk/blog/2015/01/citizen-eco-drive-watches-secret-never-buying-another-watch/
    • photome
    • By photome 14th Sep 17, 6:34 PM
    • 12,780 Posts
    • 8,254 Thanks
    photome
    No they don't but my OH's has been going for over 10 years.

    I bought my first one in 2010 and I really like the designs (I have a number of different ones) so would probably ask how much it would cost to replace the battery.
    But not at Timpsons.

    Googling seems to throw up a life span of 10 years:
    https://www.firstclasswatches.co.uk/blog/2015/01/citizen-eco-drive-watches-secret-never-buying-another-watch/
    Originally posted by Pollycat
    Hope mine last 10 years plus, I probably bought my first one around the same time as you and my favourite about 2 years ago
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