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  • FIRST POST
    rubyrara
    Sky charging when phone line not connected
    • #1
    • 29th Jul 11, 8:36 AM
    Sky charging when phone line not connected 29th Jul 11 at 8:36 AM
    Has anyone heard of Sky (customers using Sky+) charging the full subscription rate when an active phone line is not connected?

    Have heard from a few colleagues that they are starting to get bills through for the full Sky subscritpiton per month when an phone line is not connected (ie movies, sports, mutiroom when they do not have these packages - some guys have to pay up to £132 per month until phone line reconnected). Apparently it's in the terms and conditions as Sky then can't provide the full service if no phone line.

    I haven't had my phone line connected for a few months now as I didnt want the tempatation of box office. And I thought they were maybe using it to observe what and when I was watching TV.
Page 1
    • jamespir
    • By jamespir 29th Jul 11, 8:42 AM
    • 18,729 Posts
    • 19,767 Thanks
    jamespir
    • #2
    • 29th Jul 11, 8:42 AM
    • #2
    • 29th Jul 11, 8:42 AM
    Has anyone heard of Sky (customers using Sky+) charging the full subscription rate when an active phone line is not connected?

    Have heard from a few colleagues that they are starting to get bills through for the full Sky subscritpiton per month when an phone line is not connected (ie movies, sports, mutiroom when they do not have these packages - some guys have to pay up to £132 per month until phone line reconnected). Apparently it's in the terms and conditions as Sky then can't provide the full service if no phone line.

    I haven't had my phone line connected for a few months now as I didnt want the tempatation of box office. And I thought they were maybe using it to observe what and when I was watching TV.
    Originally posted by rubyrara
    sorry but thats complete tosh the highest price you can pay is 82 pounds what they usually do is charge you 25 quid once
    Replies to posts are always welcome, If I have made a mistake in the post, I am human, tell me nicely and it will be corrected. If your reply cannot be nice, has an underlying issue, or you believe that you are God, please post in another forum. Thank you
    • macman
    • By macman 29th Jul 11, 9:32 AM
    • 40,036 Posts
    • 16,196 Thanks
    macman
    • #3
    • 29th Jul 11, 9:32 AM
    • #3
    • 29th Jul 11, 9:32 AM
    Yes, contractually you need to have the box connected to your phone line for the first 12m of your contract. However Sky do not enforce this policy unless you have Multiroom, in which case the line must be permanently connected in order to allow the boxes to make the callbacks.
    No free lunch, and no free laptop
  • mrs2fat
    • #4
    • 31st Jul 11, 1:43 PM
    • #4
    • 31st Jul 11, 1:43 PM
    hope someone here can help me.
    ive had sky for over 8 years and ive never ha a phone line plugged in.
    ive had multi room for about 3 of those. the last 2 months sky have charged me an extra £41.65 per month for not having the phone line plugged in.
    we moved house in april so an engineer was here then, never mentioned the phone line at all, and he saw we had the 2 boxes in our house as he reconnected them.
    sky are telling me they have to send an engineer to come round to install the phone lines, to get the proof (which theyve already got) before i can get my 83.30 refund, but the engineer visit will cost me about 62 quid.

    i am losing my rag with them on the phone at the moment, any ideas?
    my 'u' btton is broked :rolleyes:
    • Cypherite
    • By Cypherite 31st Jul 11, 1:56 PM
    • 113 Posts
    • 54 Thanks
    Cypherite
    • #5
    • 31st Jul 11, 1:56 PM
    • #5
    • 31st Jul 11, 1:56 PM
    hope someone here can help me.
    ive had sky for over 8 years and ive never ha a phone line plugged in.
    ive had multi room for about 3 of those. the last 2 months sky have charged me an extra £41.65 per month for not having the phone line plugged in.
    we moved house in april so an engineer was here then, never mentioned the phone line at all, and he saw we had the 2 boxes in our house as he reconnected them.
    sky are telling me they have to send an engineer to come round to install the phone lines, to get the proof (which theyve already got) before i can get my 83.30 refund, but the engineer visit will cost me about 62 quid.

    i am losing my rag with them on the phone at the moment, any ideas?
    Originally posted by mrs2fat
    I'd write a complaint as that isn't right. When the boxes were reconnected the Sky engineer should have installed a phone point if there wasn't one. This is what happened when we had more boxes installed. If he didn't do that on the first visit, and they have to send an engineer again, then it should be at their expense and not yours.

    http://www.sky.com/helpcentre/complaints-code
  • mrs2fat
    • #6
    • 31st Jul 11, 2:11 PM
    • #6
    • 31st Jul 11, 2:11 PM
    thanks, email has been sent.
    i could maybe understand if i hadnt seen anyone from sky in years, but seeing as an engineer was here in april and it wasnt done by him, why should i pay?
    my 'u' btton is broked :rolleyes:
    • macman
    • By macman 31st Jul 11, 6:54 PM
    • 40,036 Posts
    • 16,196 Thanks
    macman
    • #7
    • 31st Jul 11, 6:54 PM
    • #7
    • 31st Jul 11, 6:54 PM
    Why don't you just plug your own boxes in-you don't need an engineer to do that, just use a trailing extension cable.
    No free lunch, and no free laptop
  • Mark_In_Hampshire
    • #8
    • 2nd Aug 11, 2:52 PM
    • #8
    • 2nd Aug 11, 2:52 PM
    When we had Sky once the engineer tried connecting it to the (dreadful quality) phone line and in the end left it unplugged as it didn't work.

    About 5 years after we cancelled the whole thing (yes, really) I was pursued by a debt collection agency for £75 for not having it connected to the phone line. However I'd modified the contract when I returned it, striking those parts through and adding a covering note, so I told them where to go and the letters stopped in the end.

    However on a technicality, the requirement was for the box to be connected to the phone line. Even if it were, it would not have been able to make callouts, because the phone line was in use 24/7 on an unlimited dial up internet package and so was permenantly engaged.

    So playing devil's advocate there's a difference between the box being connected to the phone line, and the box being able to make those callouts and perhaps the customer can invite Sky round to demonstrate the box is indeed connected to the phone line regardless of whether they see the callbacks at their end.
  • HiTo
    • #9
    • 2nd Aug 11, 7:46 PM
    • #9
    • 2nd Aug 11, 7:46 PM
    I recently moved, sky didn't install phone line in new house, I don't have multi room.
    • macman
    • By macman 3rd Aug 11, 8:30 AM
    • 40,036 Posts
    • 16,196 Thanks
    macman
    Sky engineers don't install phone lines, that is done by BT Openreach.
    No free lunch, and no free laptop
  • tango
    been charged this extra in last two months,I have multiroom and was told its in the small print ? They will refund when we connect each box to a phone line...
    Obstacles are things a person sees when he takes his eyes off his goal.
  • tango
    sorry but thats complete tosh the highest price you can pay is 82 pounds what they usually do is charge you 25 quid once
    Originally posted by jamespir
    err you are wrong
    Obstacles are things a person sees when he takes his eyes off his goal.
  • spike7451
    sorry but thats complete tosh the highest price you can pay is 82 pounds what they usually do is charge you 25 quid once
    Originally posted by jamespir
    No...they charge the full price of the mirror subscription on the main box,so if you have the basic channels,you'll be charged whatever the cost of the package is on the main box.If you have the movies & sports as well,then you'll be charged that price ect less HD sub if the second box is non HD in both cases.I'd been to enough faults when I was with Sky to know.

    It's part of the dish monkeys job to run a phone extension to all the boxes in the home unless it's a single box which the customer has been with Sky for over a year & therfore out of the initial contract.
    I was asked once when on a multiroom install not to install the phoneline,I advised the customer what would happen & made him up a long lead just in case he got a letter from Sky,also advised him to get homeplugs.IIRC he was decorating & was going to run the cable behind the skirting.
    • afc80
    • By afc80 28th Aug 11, 11:18 AM
    • 257 Posts
    • 164 Thanks
    afc80
    I have a multi room subscription. The box has never been linked to
    a phone line and i have had multi room for over 8 years.

    I dont think they police this multi room thing as surely i would have received a letter re this from them?
  • tango
    I have a multi room subscription. The box has never been linked to
    a phone line and i have had multi room for over 8 years.

    I dont think they police this multi room thing as surely i would have received a letter re this from them?
    Originally posted by afc80
    I too have had multi room for a while now and have never had all connected to a phoneline . Sky said they are 'cracking down' whooooo whoooo
    Obstacles are things a person sees when he takes his eyes off his goal.
  • LindyLooLoo
    Sky Multiroom
    We have had Sky for over 15 years and have never ever left the phone connected, not even in the first year. We have moved three times and still not plugged the phone line in. For the last three years we have had multi room as well and never had this plugged into a phone line either. Twice in the last five years we have plugged in the phone line but that was because my husband wanted to watch the boxing on pay per view, soon as it was over unplugged. My daughter has now moved out and has taken the sky multiroom box and viewing card with her and it is now working perfectly in her house. What difference does it make if she watches it in her bedroom at our house or in her own house? She hasnt got a landline phone at her house either so it would be really expensive for her as she would have to have a BT line and monthly line rental etc, she can't afford that!
    • macman
    • By macman 28th Aug 11, 7:54 PM
    • 40,036 Posts
    • 16,196 Thanks
    macman
    We have had Sky for over 15 years and have never ever left the phone connected, not even in the first year. We have moved three times and still not plugged the phone line in. For the last three years we have had multi room as well and never had this plugged into a phone line either. Twice in the last five years we have plugged in the phone line but that was because my husband wanted to watch the boxing on pay per view, soon as it was over unplugged. My daughter has now moved out and has taken the sky multiroom box and viewing card with her and it is now working perfectly in her house. What difference does it make if she watches it in her bedroom at our house or in her own house? She hasnt got a landline phone at her house either so it would be really expensive for her as she would have to have a BT line and monthly line rental etc, she can't afford that!
    Originally posted by LindyLooLoo
    Because you are only paying for one subscription, so she 's committing fraud (or rather you are, if the contract is in your name) and is in breach of the T&C's.
    She doesn't need a landline to have a Sky subscription, yoy can buy out that option for £20 when you sign up (unless you want Multi-room).
    Multi-room means what it says-Multi-room, not Multi-house.
    Last edited by macman; 29-08-2011 at 1:00 PM.
    No free lunch, and no free laptop
  • TheTruthMachine
    She hasnt got a landline phone at her house either so it would be really expensive for her as she would have to have a BT line and monthly line rental etc, she can't afford that!
    Originally posted by LindyLooLoo
    As is often said on this website, if she can't afford a luxury she can go without. Sky is a luxury
    • Tropez
    • By Tropez 29th Aug 11, 1:31 PM
    • 3,361 Posts
    • 11,789 Thanks
    Tropez
    She hasnt got a landline phone at her house either so it would be really expensive for her as she would have to have a BT line and monthly line rental etc, she can't afford that!
    Originally posted by LindyLooLoo
    I really want a Porsche 911 Turbo. I can't really afford one but by your logic it would be okay for me to commit fraud in order to obtain one.

    Your logic, however, is flawed.

    Sky may not aggressively enforce their policy about boxes being connected but it does get enforced and people do get letters. Hopefully, they will catch on to you soon.
  • TheTruthMachine
    I really want a Porsche 911 Turbo. I can't really afford one but by your logic it would be okay for me to commit fraud in order to obtain one.

    Your logic, however, is flawed.

    Sky may not aggressively enforce their policy about boxes being connected but it does get enforced and people do get letters. Hopefully, they will catch on to you soon.
    Originally posted by Tropez
    I hope they bill her for both subscriptions aswell.
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