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    Did anyone deal with Kenwood damp proofing?
    • #1
    • 18th Jul 11, 9:34 PM
    Did anyone deal with Kenwood damp proofing? 18th Jul 11 at 9:34 PM
    I'm buying a property at the moment and I need a quote for some damp treatment.
    Apparently Kenwood do a free survey, so I contacted through their website so they can meet with the estate agent to access the property.

    As I don't have much control over the survey and I won't be there, I was wondering if they are what they say, meaning, do they really show up when they say they will, how reputable they are? You never know these days!
    Or do I just find a tradesman and go with him to get an estimate of the work?

Page 3
  • peterblue1000
    I seem to be the only person who has had a positive experience with Kenwood. My surveyor founds damp in the house we are buying and I got several companies around. Kenwood were the only company who could remove the radiators as well so I choose them. All went to plan and they re plastered the walls which meant I had to paint them with about a hundred coats. Still the vendor paid for the damp proofing so all good.
    • karlwilding
    • By karlwilding 25th Jul 16, 5:09 PM
    • 1 Posts
    • 1 Thanks
    Guarantee fulfilment after buying a property
    My only dealing with Kenwood PLC was after buying a property where they had done damp proofing work. In short, I purchased a property with a 20 year guarantee. The damp proofing work they did needs remedial action. I asked for this work to be carried out under guarantee, but was informed by guarantee is null and void because within 3 months of buying the property I did not tear off the bottom of the guarantee and ask for it to be reassigned to me. By the way, there is a fee for reassignment, though this is unspecified. None of this is mentioned on the website.

    I spoke with the trade association, the Property Care Association, who have advised me to contact my solicitor and enquire as to why they didn't advise me to change the guarantee. It is apparently an industry practise that guarantees stay with the purchaser, not the property. There is a second type of guarantee that stays with the property, but clearly the previous owners didn't have this. Either way, I spend more money on solicitors, or more money on remedial work.

    Implications from my story
    1. It's my fault. There's nothing I can do. I should have been more attendant. Don't repeat my mistake, check any guarantee you may be getting.
    2. It would be good for MSE to raise awareness of such practise, which I consider to be at the sharp end of what is fair and reasonable. The trade association has no plans to look at such guarantees and very clearly says it cannot tell its members what to do. I work for a trade association and I would contest the latter.
    3. I am surprised by and disappointed in Kenwood PLC. For a company that liberally uses the words 'trust', 'genuine guarantees' and 'peace of mind', I am struggling to reconcile their statements with their actions. You may wish to take this into consideration when selecting a supplier.
    4. The workmanship - replastering an external-facing wall in a victorian cottage using their presumably proprietary approach - appears to have lasted for 5 years.

    And finally: in my email to Kenwood asking about the guarantee I also asked them for a quote in relation to some other, unrelated work. They completely ignored this and focused on the guarantee issue. It appears they were so focused on highlighting that they are not responsible they missed the opportunity for further work.
    • new_owner
    • By new_owner 27th Jul 16, 11:53 PM
    • 196 Posts
    • 71 Thanks
    The above website is an absolute load of rubbish. Do you honestly think that the damp proofing industry would have been allowed to continue for as long as it has if "Rising dampness" could be so easily and readily proven non-existent?
    Originally posted by BluHed
    I do...

    The industry is a huge part of modern day construction with the majority of the companies offering services within the newbuild as well as existing structure markets.

    Originally posted by BluHed
    Does this not say more about the state of modern buildings and their construction? Most UK stock housing does not have any damp proof course at all and problems with damp are more attributed to new building materials applied to older housing stock by professionals.

    This says more about the state of the industry or find an issue or make one up to make a fast £ than anything else.

    Basically speaking and you can do this in your own home, put a bath sponge in a shall bowl of water and watch what it does. It will absorb the water up through the sponge due to capillary action. Bricks (and mortar joints) are very similar to sponges in this sense as the capillaries contained within allow passage of moisture the same way. Obviously there are variables such as the amount of ground water present, the type of brick and size of capillaries but it is common sense and an undeniable fact of physics.
    Originally posted by BluHed
    Have you tried this? It does not work with a sponge, brick or cement. Try it.. stick a brick in a tub of water and watch the top half stay dry. Or try with a sponge or some cement... then tell me rising damp exists...

    I have worked in this industry for over 20 years now and I have seen a lot of people wrongly diagnosing rising dampness, I can put my hands up and say I have more than likely wrongly diagnosed it myself during my career but that is not to say it does not exist.
    Originally posted by BluHed
    So you wrongly diagnose damp as rising damp yet you are sure it exists??? based on what??

    What about the people you wrongly diagnosed. Did you cover up the problem? make the situation worse?

    You have provided no factual information. No links.

    or from the RICS

    However he was trying to sell a book

    or heritage house

    But if you can prove a case of rising damp then there is money to be made.
    • doitright
    • By doitright 28th Dec 16, 8:05 AM
    • 1 Posts
    • 0 Thanks

    I used them on the recommendation of the estate agent that sold me a house after the survey showed some damp. They did not come the day they said they would and when they did come, they trashed the house. They trashed carpets, spilled plaster everywhere, did a very poor plastering job. The guys who did it were in a total rush and did not care about the quality of the job or my house. Then, before we had even seen the finished job they were on the phone bullying us for payment. When we complained, they were not interested and we were left carrying several thousand pounds worth of damage they caused. A horrible company- I would never use them again
    • Flambie
    • By Flambie 21st Apr 17, 11:59 PM
    • 1 Posts
    • 0 Thanks
    Communications disaster
    The Kenwood people who have come to my house have always been on time and polite. Unfortunately the work done was a waste of time and the damp, or "salt contamination" as they called it, returned almost immediately. 14 months later I am still having regular emails with Kenwood's Customer "service" manager, who has been rude, condescending and deliberately misleading. I have asked to have contact details of the MD, who he says has refused my claim, and he has refused to give them. You will note that there are no names on their website. So my only recourse is to approach the PCA as advised on this forum! I have never before been treated so badly by so-called Customer Service. Do not use this company.
    Last edited by Flambie; 22-04-2017 at 12:01 AM.
    • bildersfriend
    • By bildersfriend 8th Jul 17, 1:06 PM
    • 29 Posts
    • 5 Thanks
    Can anyone recommend a good damp proofing company in London or Essex?
    We have had historically damp issues and its back again and the company we used has gone out of business! So many stories on the net about scams and dodgy companies any help much appreciated.
    • Meka
    • By Meka 8th Sep 17, 12:29 PM
    • 1 Posts
    • 0 Thanks
    Be careful with then , as they do not tell you that you will loss your deposit for any booked work. They book in a date with in the 14day cancellation period which they do not tell you about. The confirmation email sent has it in small print . Their customer service director Gary Omali does not care as far as he has your money.
    Be ware
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