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Natwest Black Current Account
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# 1
MattLondon
Old 16-07-2011, 9:53 PM
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Smile Natwest Black Current Account

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Hello MSE members. This is my first post!
I have a question about Natwest current accounts (several in fact)

1) I understand that the Natwest Black current account superseded the Adv Private accounts- is this correct?Or is it just another teir above their adv gold account? Ie non private banking


2) I have today upgraded from adv Gold to natwest Black- will I get any further credit facilities or have I just spent an extra 12 a month to get airport access etc?


3) is the black account a Private banking account?


4) does the Natwest black account come with an automatic credit zone or overdraft?


5) does this account come with a personal relationship manager?


6) finally- will the send me a new debit card to replace the last visa debit- if so what does it look like? Anyone got one? Is it chq guarantee?

Please note that these questions are relating to the new Natwest Black Current account and NOT in relation to the Natwest Black credit card account!

Sorry for all the questions- I'd really appreciate if you could answer some of them for me!

Bests
Matt

Last edited by MSE Zorica; 20-01-2014 at 12:56 PM. Reason: Typo
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# 2
pleasedelete
Old 16-07-2011, 10:08 PM
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I believe the black is the new name for private advantage. Old people haven't been transferred though.

We have had it for 5 years. We pay annually. It has a chargecard which is main incentive for us which we use when they won't accept Amex.

It also has a credit card (both of ours have relatively small limits which I hadn't really thought about until now)

No automatic overdraft amount as far as I know. They are very good if you need to increase it temporarily (twice in 5 years) but it is again relatively low. Our overdraft is about 25 per cent of one months salary paid in which is hardly generous.
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# 3
MattLondon
Old 16-07-2011, 10:13 PM
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Thank you pleasedelete!

I just wondered if there are 2 accounts? A private black acc and a renamed adv gold+ (non private acc)
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# 4
pleasedelete
Old 16-07-2011, 10:18 PM
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Plus unless its changed you don't get lounge access unless you book the travel through them (Thomas cook) and then it's only on way out.

We have it with Amex so doesn't bother us.
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# 5
MattLondon
Old 16-07-2011, 10:34 PM
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Yea it comes with airport lounge access. I can't be sure if I'll keep the same debit card as I've had on the adv gold account - they stopped issuing gold ones a few years ago when they moved to VISA?
I'm concerned that they will offer a black account yet the only diff I'll see is 12 quid extra leaving my account.

I passed the approval for the black account on income level.
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# 6
MattLondon
Old 16-07-2011, 10:49 PM
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Quote:
Originally Posted by MattLondon View Post
Hello MSE members. This is my first post!
I have a question about Natwest current accounts (several in fact)

1) I understand that the Natwest Black current account superseded the Adv Private accounts- is this correct?Or is it just another teir above their adv gold account? Ie non private banking


2) I have today upgraded from adv Gold to natwest Black- will I get any further credit facilities or have I just spent an extra 12 a month to get airport access etc?


3) is the black account a Private banking account?


4) does the Natwest black account come with an automatic credit zone or overdraft?


5) does this account come with a personal relationship manager?


6) finally- will the send me a new debit card to replace the last visa debit- if so what does it look like? Anyone got one? Is it chq guarantee?

Please note that these questions are relating to the new Natwest Black Current account and NOT in relation to the Natwest Black credit card account!

Sorry for all the questions- I'd really appreciate if you could answer some of them for me!

Bests
Matt
Can anyone else shed any light on these questions please?
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# 7
jen245
Old 16-07-2011, 10:58 PM
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http://www.natwest.com/private/banki...k-account.ashx

Answers most of your questions, although I find it odd you didn't look into what exactly you are signing up for before upgrading your account. You won't get a cheque guarantee card as that scheme ended on 30th June, so no bank issues these anymore
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# 8
MattLondon
Old 16-07-2011, 11:07 PM
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Thank you Jen

I have already seen that page though.
Fair comment about reading what I'm signing upto too, however I haven't technically signed anything; just used the upgrade account function on Nwolb.com to apply for private now that I qualify.. It said that Private had stopped and it's now Natwest Black. I was accepted, so my questions are not from a worried perspective- I am just curious as to what I will get as the site just lists the Adv benefits such as airport lounge and greenflag- I want to know what credit facilities I can get/ preferential loans / type of card? Is it charge card like adv private was etc

Thanks Matt

Last edited by MattLondon; 16-07-2011 at 11:50 PM.
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# 9
pleasedelete
Old 16-07-2011, 11:27 PM
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You got a relationship manager with private but they very much downgraded it a couple of years ago. We used to have 2 at our branch with direct lines. They made 1 redundant and gave a call centre 70 miles away instead. The other isn't meant to give a direct line but does. You used to be able to just drop in at branch to see one but that was removed.

They come to your house which is good.

We had the emergency plumber once- that was great and totally free.
June challenge 100 a day 3161.63 plus 350 vouchers plus 108.37 food/shopping saving

July challenge 50 a day. 1682.50/1550

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# 10
madgagoo
Old 17-07-2011, 8:43 AM
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Quote:
Originally Posted by MattLondon View Post
1) I understand that the Natwest Black current account superseded the Adv Private accounts- is this correct?Or is it just another teir above their adv gold account? Ie non private banking
Yes, it is the replacement for Adv Private. It is an account only available to people that qualify for the private banking service.

Quote:
Originally Posted by MattLondon View Post
2) I have today upgraded from adv Gold to natwest Black- will I get any further credit facilities or have I just spent an extra 12 a month to get airport access etc?
No guarantee of further facilities, all subject to status as before.


Quote:
Originally Posted by MattLondon View Post
3) is the black account a Private banking account?
Yes

Quote:
Originally Posted by MattLondon View Post
4) does the Natwest black account come with an automatic credit zone or overdraft?
No

Quote:
Originally Posted by MattLondon View Post
5) does this account come with a personal relationship manager?
Yes, although depending on your level of income they may not be branch based but based in a call centre


Quote:
Originally Posted by MattLondon View Post
6) finally- will the send me a new debit card to replace the last visa debit- if so what does it look like? Anyone got one? Is it chq guarantee?
I don't think there is a new card. I haven't seen anything to say that there is. However I could be proved wrong when people start bringing them into the branch! It isn't a cheque guarantee card as these don't exist anymore as the scheme finshed on 30th June.

Hope that helps
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# 11
MattLondon
Old 17-07-2011, 9:23 AM
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Thanks Madgagoo.

I have average credit- I don't borrow you see; the only credit I've had in recent years is my mobile contract!
So I assumed that I would've had a further credit check done by NW as well as passing on income for the account- correct? So if my credit is good enough for this account, it should be good enough for overdraft or loan? I would've assumed it came with an overdraft zone like your competitors accounts.

Re new card- I currently have the blue-purple NW debit card, I assume the new one will atleast say private on it else how will I use the facilities ala airport lounge? Perhaps there is a separate members card with the adv pack?

Regards
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# 12
Twister84
Old 17-07-2011, 12:56 PM
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Quote:
Originally Posted by MattLondon View Post
Thanks Madgagoo.

I have average credit- I don't borrow you see; the only credit I've had in recent years is my mobile contract!
So I assumed that I would've had a further credit check done by NW as well as passing on income for the account- correct? So if my credit is good enough for this account, it should be good enough for overdraft or loan? I would've assumed it came with an overdraft zone like your competitors accounts.

Re new card- I currently have the blue-purple NW debit card, I assume the new one will atleast say private on it else how will I use the facilities ala airport lounge? Perhaps there is a separate members card with the adv pack?

Regards
Hi Matt,

I work in Natwest Private so may be I can be of some help.

Although you've applied online and passed the initial stages, I think it might have been of benefit to you if you'd gone into your local branch and spoken to a Private Banking Manager to fully utilize the service.

One of the advantages of having a Black Account/Manager is that you'd get discounted rates on borrowing if you go through the Manager. Borrowing is still credit scored, but Manager's have the ability to "appeal" applications which decline.

The Black credit card is one of the accounts that has been taken off sale with the recent changes.

The new Black Account debit card is...black!


Hope that helps!
Currently working for Natwest

Anything that I do say though, is strictly my opinion

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# 13
MattLondon
Old 17-07-2011, 1:09 PM
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Hi TWISTER84

Thanks for answering my questions - that's great.
I have have spoken with a relationship manager before but that was 1 year ago when it was still called ADV Private at that time.

Should I make an appointment to go into branch to see a RM to get the account running and cards issued and welcome pack OR is the purpose of meeting the RM to ensure that I am getting the very best service out of the account?

I like how the black credit card has been taken off sale, but on the NWOLB.com site you still get the option to apply for this card but says you need a Black Current account - is the web page out of date?

Thanks for clarifying the new debit card is black and I assume this is also VISA? does it have that red edge that I've seen on the Black credit card?

thanks for you help
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# 14
Twister84
Old 17-07-2011, 2:02 PM
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Quote:
Originally Posted by MattLondon View Post
Hi TWISTER84

Thanks for answering my questions - that's great.
I have have spoken with a relationship manager before but that was 1 year ago when it was still called ADV Private at that time.

Should I make an appointment to go into branch to see a RM to get the account running and cards issued and welcome pack OR is the purpose of meeting the RM to ensure that I am getting the very best service out of the account?

I like how the black credit card has been taken off sale, but on the NWOLB.com site you still get the option to apply for this card but says you need a Black Current account - is the web page out of date?

Thanks for clarifying the new debit card is black and I assume this is also VISA? does it have that red edge that I've seen on the Black credit card?

thanks for you help
Seeing a PBM (Private Banking Manager - their official name now ) will help in getting the most out of your account. Surely, as you said, you don't want to be paying an extra 12 just for worldwide airport lounges?

If you do actually qualify, then you can get introduced to their assistants, and get access to other services to make your banking easier for you. They can also get your new card sorted.

If you've been accepted for the Black Account, you will get the Welcome Pack automatically.

On the website where it mentions the Private Black Card, it's referring to the new Black credit card for which you do need to have a Black Account as they're meant to run alongside each other. If you look below, the benefits it mentions are the benefits of the Black Account.

The reason the old Black credit card has been taken off sale, is because they've merged the best features of the old Advantage Private and the old Black credit card, to make one new Black Account with less, but much better, benefits and credit card with no lifestyle benefits.

The new card is Visa Debit - when you mention "red edge", I'm not entirely sure what you mean. The new debit card looks similar to the old Black credit card with the logo in the middle.
Currently working for Natwest

Anything that I do say though, is strictly my opinion

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# 15
pleasedelete
Old 17-07-2011, 2:29 PM
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They are very into selling you stuff and always want to come round to do a review. We are very good at avoiding these- it has become an art!

They will also try and getvyour mortgage business. They were good when I needed a business account in a hurry- they sent a young chap round and it only took 2 days.

Our income is a few times the minimum on both criterias. I don't know if that makes a difference.
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# 16
Twister84
Old 17-07-2011, 2:44 PM
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Quote:
Originally Posted by pleasedelete View Post
They are very into selling you stuff and always want to come round to do a review. We are very good at avoiding these- it has become an art!

They will also try and getvyour mortgage business. They were good when I needed a business account in a hurry- they sent a young chap round and it only took 2 days.

Of course they will! Surely the bank isn't also a business?!

Customer Reviews have been discussed in depth on this forum, and to be honest, I really cannot be bothered talking about them anymore - you will either benefit from them, or you won't. There is no harm in having one, and isn't the same as having a review from a Customer Advisor in branch.

The whole point of Private Banking is to have it fit round your lifestyle and make your banking easier.

You also have a mouth which the Almighty has given you - if you can say "No thankyou" you'll be fine.
Currently working for Natwest

Anything that I do say though, is strictly my opinion

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# 17
pleasedelete
Old 17-07-2011, 5:53 PM
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Quote:
Originally Posted by Twister84 View Post
Of course they will! Surely the bank isn't also a business?!


You also have a mouth which the Almighty has given you - if you can say "No thankyou" you'll be fine.


Haha you haven't met mine. A ruthless rottweiller who apparently drives past my door several times a day at random times of the day and night.
No isn't a word in their vocabulary.


We have run out of grannies to die as an excuse for us not meeting.
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# 18
madgagoo
Old 17-07-2011, 6:41 PM
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Quote:
Originally Posted by MattLondon View Post
Re new card- I currently have the blue-purple NW debit card, I assume the new one will atleast say private on it else how will I use the facilities ala airport lounge? Perhaps there is a separate members card with the adv pack?

Regards
Having reread your original post the yes, you will have a new card - a private banking one rather than the standard purple one. I thought you meant was there a new private banking card - I didn't think that there was but it appears I have been corrected by twister84.

However I wouldn't think that it will be issued automatically. Once your account has definitely been upgraded to black then ring up (or visit a branch) and say your card is worn out. This should then replace it with a shiny new (black!) card, whilst leaving your existing one active in the meantime.

Last edited by madgagoo; 17-07-2011 at 7:00 PM.
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# 19
madgagoo
Old 17-07-2011, 6:44 PM
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Quote:
Originally Posted by Twister84 View Post
The new card is Visa Debit - when you mention "red edge", I'm not entirely sure what you mean.
The Ad Private Visa debit cards have red around the edges of the card.

What card will I get through if I ask for a replacement card on my ad private account?

Last edited by madgagoo; 17-07-2011 at 7:01 PM.
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# 20
pleasedelete
Old 17-07-2011, 7:04 PM
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Quote:
Originally Posted by madgagoo View Post
The Ad Private Visa debit cards have red around the edges of the card.

What card will I get through if I ask for a replacement card on my ad private account?

I got a new private card 2 weeks ago as I lost mine. It's purple with red .

Black cards are really chavvy! Sorry trying to be AMex centurion and obviously failing.
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