Main site > MoneySavingExpert.com Forums > Essential Money > Budgeting & Bank Accounts > Can't access Santander online banking without reg... (Page 1)

IMPORTANT! This is MoneySavingExpert's open forum - anyone can post

Please exercise caution & report any spam, illegal, offensive, racist, libellous post to forumteam@moneysavingexpert.com

  • Be nice to all MoneySavers
  • All the best tips go in the MoneySavingExpert weekly email

    Plus all the new guides, deals & loopholes

  • No spam/referral links
or Login with Facebook
Can't access Santander online banking without registering OTP on phone.
Reply
Views: 10,605
Thread Tools Search this Thread Display Modes
# 1
Ogre De Flamme
Old 05-07-2011, 8:16 PM
MoneySaving Convert
 
Join Date: Dec 2010
Posts: 72
Default Can't access Santander online banking without registering OTP on phone.

It is not possible to login to Santnader online banking without a mobile phone and registering for One time passcode (OTP).
Does anyone have a work around ? When logging in, It says :
"If you do not have a mobile phone please contact us on 0845 600 4388 to access your Online Banking, lines are open from 7am to 11pm Monday to Saturday, and 9am to 9pm on a Sunday."
Has anyone done this and what happens?
The only other option is to register….. unless the 'prefer to register later' becomes available after 11pm ?
Answers please from users with experience.
Ogre De Flamme is offline
Reply With Quote Report Post
# 2
dzug1
Old 05-07-2011, 8:26 PM
Deliciously Dedicated Diehard MoneySaving Devotee
 
Join Date: May 2008
Posts: 12,743
Default

You can logon - but you can't do much.

Start the registration process - then decline its T&C. You'll then have read only access to your account.
dzug1 is offline
Reply With Quote Report Post
# 3
Dr_Cuckoo3
Old 05-07-2011, 11:37 PM
Serious MoneySaving Fan
 
Join Date: May 2010
Posts: 1,355
Default

Quote:
Originally Posted by Ogre De Flamme View Post
It is not possible to login to Santnader online banking without a mobile phone and registering for One time passcode (OTP).

The only other option is to register….. unless the 'prefer to register later' becomes available after 11pm ?
Answers please from users with experience.
No - it does not become available after 11pm (I attempted after 11pm today)

It is not possible to proceed past the registation page without entering a mobile phone number now

I also have an A&L account and can still use that to transact on all accounts - I am unable to use Santander/Abbey internet banking

Quote:
Originally Posted by dzug1 View Post
You can logon - but you can't do much.

Start the registration process - then decline its T&C. You'll then have read only access to your account.
incorrect
Hi, we’ve had to remove your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam
Dr_Cuckoo3 is offline
Reply With Quote Report Post
The Following User Says Thank You to Dr_Cuckoo3 For This Useful Post: Show me >>
# 4
Emptystar
Old 07-07-2011, 9:51 PM
MoneySaving Newbie
 
Join Date: Jul 2011
Posts: 3
Default

You need to ring Santander Online banking technical help on 0845 600 4388 and ask them to remove that page. They're open from 7am to 11pm Monday-Saturday and 9-9 on Sunday I think? They can just remove the page, but you won't be able to set new first time payments up without the OTP. Instead you'll have to ring them or go in branch old fashioned style.
Emptystar is offline
Reply With Quote Report Post
# 5
dzug1
Old 08-07-2011, 8:49 AM
Deliciously Dedicated Diehard MoneySaving Devotee
 
Join Date: May 2008
Posts: 12,743
Default

Quote:
Originally Posted by Dr_Cuckoo3 View Post
Start the registration process - then decline its T&C. You'll then have read only access to your account.

incorrect
Then it's changed very recently - it worked for me for quite a while. (You had to do it every time you logged on)

As I've closed the account in the last couple of weeks I can't check what the current situation is
dzug1 is offline
Reply With Quote Report Post
# 6
clareabella666
Old 08-07-2011, 9:30 PM
MoneySaving Convert
 
Join Date: May 2007
Posts: 95
Default

I had the same problem, kept declining it and in the end they removed the option to decline As i have no mobile i had to use the OH'S in the end, they just sent a pin to his phone but as of yet i havn't had to use it.
clareabella666 is offline
Reply With Quote Report Post
# 7
td_007
Old 10-07-2011, 7:06 PM
Serious MoneySaving Fan
 
Join Date: Oct 2004
Posts: 1,145
Thumbs down

Now there is the option to "upgrade" the online banking page which means setting up more security info - though must admit that it now looks more streamlined and professional than before. Does not mean that customer service is any better
td_007 is offline
Reply With Quote Report Post
# 8
pb3
Old 12-07-2011, 5:33 PM
MoneySaving Convert
 
Join Date: Dec 2007
Posts: 131
Default

Quote:
Originally Posted by clareabella666 View Post
I had the same problem, kept declining it and in the end they removed the option to decline As i have no mobile i had to use the OH'S in the end, they just sent a pin to his phone but as of yet i havn't had to use it.
This must be a pretty recent development. I have been happily clicking the "register later" button for ages, and it is still there. I logged on earlier today.

I'll be one very unhappy bunny if they try to force me into it, especially since you need to accept a load of T&Cs as part of the registration. The cheek of it all!
pb3 is offline
Reply With Quote Report Post
The Following User Says Thank You to pb3 For This Useful Post: Show me >>
# 9
Ogre De Flamme
Old 07-08-2011, 11:21 AM
MoneySaving Convert
 
Join Date: Dec 2010
Posts: 72
Default

Decided to take 25 pounds in compensation from Santander and move my account.
Probably take too long to get the FOS to look at it.
Ogre De Flamme is offline
Reply With Quote Report Post
# 10
reclusive46
Old 08-08-2011, 12:10 AM
Fantastically Fervent MoneySaving Super Fan
 
Join Date: Aug 2011
Posts: 2,309
Default

You can receive text messages on your landline or doesn't this work with the Santander OTP? Also my grandad didn't have a mobile and as he had been such a good customer (Apparently) they gave him some small amount to buy a phone lol
reclusive46 is offline
Reply With Quote Report Post
# 11
valballard
Old 11-08-2011, 9:53 AM
MoneySaving Newbie
 
Join Date: Feb 2011
Posts: 3
Default santander: registration of mobile phone for internet banking

I complained to Santander when I found out that I would have to register a mobile phone in order to manage my current account successfully. I told them that the new rules could be interpreted as discriminating against people without a mobile, those who cannot afford to ring 0845 numbers and those unable to visit a branch. The reply I recieved was a one sentence letter with leaflet about how to complain.

I do not fit into the categories outlined above but have decided to move my current account to another bank. I have been a customer for over 30 years (with giro bank and A and L before transfer to Santander). It is a nuisance to have to do it but I always vote with my feet.

I mentioned my decision to transfer my current account when visiting a Nationwide branch I currently have my cash isa with and was told that they were getting a number of applications from disatisfied customers of Santander. I think I will transfer to First Direct.
valballard is offline
Reply With Quote Report Post
The Following User Says Thank You to valballard For This Useful Post: Show me >>
# 12
bengal-stripe
Old 11-08-2011, 12:42 PM
Fantastically Fervent MoneySaving Super Fan
 
Join Date: Jun 2006
Posts: 2,704
Default

Quote:
Originally Posted by valballard View Post
I complained to Santander when I found out that I would have to register a mobile phone in order to manage my current account successfully.

I do find the Santander mobile phone text message system much more convenient than the card readers other banks ask you to use.
After all, you only need it if you want to set-up a new transfer-payee, not for everyday banking.


Are you sure that First Direct has not one or the other system in place? And if they don't use it at present,
has no intention ever to introduce it?
bengal-stripe is offline
Reply With Quote Report Post
# 13
notbritishgas
Old 11-08-2011, 4:23 PM
Serious MoneySaving Fan
 
Join Date: Oct 2006
Posts: 1,826
Default

I have just received the message from Santander saying my A&L account will shortly be moved to Santander and that registering my mobile would be required to fully use my account.

Reading the FAQ's and the info available I have no problem with doing that, especially as it is designed to protect my account from some unauthorised transactions.

My OH has a Barclays account and to fully use that account requires a PinSentry (think thats what it is called). She has declined that so only has read only access. I think the Santander is a better system.

Yorkshire BSociety use a similar system to Santander for high risk transactions, sending a robotic message to your home phone, similar I suppose to a text message.
notbritishgas is offline
Reply With Quote Report Post
# 14
colinsmithathome
Old 30-10-2011, 1:56 PM
MoneySaving Convert
 
Join Date: Oct 2011
Posts: 16
Default Me Too

Dear All,

I've just transferred from A&L to Santander and have also discovered the requirement for a portable telephone in order to access all accounts.

I will be moving from Santander, probably back to First Direct. It is a ridiculous over complication to what is already a secure process IMHO,

regards,
Colin
colinsmithathome is offline
Reply With Quote Report Post
# 15
MKBS
Old 12-01-2012, 5:17 PM
MoneySaving Convert
 
Join Date: Jan 2011
Posts: 15
Default

For my biz account I've been clicking through with the OTP "register later" option for as long as I can remember... until this morning when access to my account was denied until I rang Santander's freephone number to confirm I didn't want OTP.

Of course, I vented, just a little. I was told I could get a cheap cellular telephone apparatus from a store such as Tesco (which I rarely visit). My reluctance is predicated on the poor reach of these new-fangled radio waves to my address; and little need for such a telephone: I don't get out much.

Other banks issue their own card readers. Santander are no doubt correct that such readers are more likely to be misplaced, or unavailable when needed, than one's `phone, but PayPal manage to send PINs to landlines, which is a system requiring no additional equipment. No doubt they can send to a registered mobile number, too.

In my own case, I've got all my foreseeable regular payments set up. For any new ones I'll either have to ring up Santander, or transfer the funds to my non-Santander current account first.
MKBS is offline
Reply With Quote Report Post
# 16
claire16c
Old 12-01-2012, 11:05 PM
Fantastically Fervent MoneySaving Super Fan
 
Join Date: Apr 2008
Posts: 6,974
Default

Quote:
Originally Posted by notbritishgas View Post

My OH has a Barclays account and to fully use that account requires a PinSentry (think thats what it is called). She has declined that so only has read only access. I think the Santander is a better system.
I thought if you logged into barclays using the old 5 digit pin they gave you you could still access your account, or even set it up so that you could do that? I use the pinsentry thing so Ive obviously never tried it, but I thought I read on the website that you could do that.

I dont know why you want to decline using it though if it means you can't do online banking?
claire16c is offline
Reply With Quote Report Post
# 17
saracornwall
Old 19-01-2012, 10:44 PM
MoneySaving Newbie
 
Join Date: Jan 2012
Posts: 1
Default

OH well I read all your posts and sigh - I don't have a bank account so we use my husbands and we can't get another account or make this one joint because my credit rating is too low, so this is what we are left with BUT BUT BUT we live in an area with no signal. Tonight we tried phoning the 0845 number, but they wouldn't pass us through security because I am in charge of the money and he had no idea who paid what so when I gave him the info verbally they refused it. My husband ended up driving 3 miles and phoning my landline with an OTP hopefully before the session expired only to find that they 'couldn't make a change due to technical issues please try again late'. SO I can't change it, but I really really would if I could. any other foot voters have my support.
saracornwall is offline
Reply With Quote Report Post
# 18
dosh37
Old 04-02-2012, 9:39 AM
MoneySaving Convert
 
Join Date: Nov 2008
Posts: 98
Default

I've just hit this issue with my Santander (originally Abbey) business bank account.
Like many others I declined the registration process for months because I am unable to receive a mobile signal.
Now there seems to be no option. Why can't they use secure email to send a OTP instead?

I don't have much faith in an organisation that can't even get the spelling correct on their registration page...

Set Up One Time Passcode (OTP) service - Register


Please enter your mobile phone number below leaving out the leading zero and any spaces. For example, if your UK mobile phone number is 07712123XXX:
  • You shoud enter 7717123XXX
  • You shoud NOT enter 07717 123 XXX
Wen I was at skool, shoud was spelt wiv an 'l', innit.

Last edited by dosh37; 04-02-2012 at 9:47 AM.
dosh37 is offline
Reply With Quote Report Post
# 19
rb10
Old 04-02-2012, 8:26 PM
Fantastically Fervent MoneySaving Super Fan
 
Join Date: Nov 2008
Posts: 6,304
Default

Quote:
Originally Posted by dosh37 View Post
Why can't they use secure email to send a OTP instead?
Because email is by its very nature not secure.
rb10 is offline
Reply With Quote Report Post
# 20
adamc260
Old 04-02-2012, 9:55 PM
Fantastically Fervent MoneySaving Super Fan
 
Join Date: Jan 2010
Posts: 2,020
Default

Quote:
Originally Posted by dosh37 View Post
I don't have much faith in an organisation that can't even get the spelling correct on their registration page...
They're not the first and won't be the last.
adamc260 is offline
Reply With Quote Report Post
Reply

Bookmarks
 
 




Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

 Forum Jump  

Contact Us - MoneySavingExpert.com - Archive - Privacy Statement - Top

Powered by vBulletin® Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.

All times are GMT +1. The time now is 1:00 AM.

 Forum Jump  

Free MoneySaving Email

Top deals: Week of 22 October 2014

Get all this & more in MoneySavingExpert's weekly email full of guides, vouchers and Deals

GET THIS FREE WEEKLY EMAIL Full of deals, guides & it's spam free

Latest News & Blogs

Martin's Twitter Feed

profile

Cheap Travel Money

Find the best online rate for holiday cash with MSE's TravelMoneyMax.

Find the best online rate for your holiday cash with MoneySavingExpert's TravelMoneyMax.

TuneChecker Top Albums

  • ED SHEERANX (DELUXE EDITION)
  • SAM SMITHIN THE LONELY HOUR (DELUXE EDITION)
  • VARIOUS ARTISTSKEEP CALM & CHILLOUT

MSE's Twitter Feed

profile
Always remember anyone can post on the MSE forums, so it can be very different from our opinion.
We use Skimlinks and other affiliated links in some of our boards, for some of our users.