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  • FIRST POST
    • Ogre De Flamme
    • By Ogre De Flamme 5th Jul 11, 8:16 PM
    • 81Posts
    • 1Thanks
    Ogre De Flamme
    Can't access Santander online banking without registering OTP on phone.
    • #1
    • 5th Jul 11, 8:16 PM
    Can't access Santander online banking without registering OTP on phone. 5th Jul 11 at 8:16 PM
    It is not possible to login to Santnader online banking without a mobile phone and registering for One time passcode (OTP).
    Does anyone have a work around ? When logging in, It says :
    "If you do not have a mobile phone please contact us on 0845 600 4388 to access your Online Banking, lines are open from 7am to 11pm Monday to Saturday, and 9am to 9pm on a Sunday."
    Has anyone done this and what happens?
    The only other option is to register….. unless the 'prefer to register later' becomes available after 11pm ?
    Answers please from users with experience.
Page 1
    • dzug1
    • By dzug1 5th Jul 11, 8:26 PM
    • 13,358 Posts
    • 6,115 Thanks
    dzug1
    • #2
    • 5th Jul 11, 8:26 PM
    • #2
    • 5th Jul 11, 8:26 PM
    You can logon - but you can't do much.

    Start the registration process - then decline its T&C. You'll then have read only access to your account.
  • Dr_Cuckoo3
    • #3
    • 5th Jul 11, 11:37 PM
    • #3
    • 5th Jul 11, 11:37 PM
    It is not possible to login to Santnader online banking without a mobile phone and registering for One time passcode (OTP).

    The only other option is to register….. unless the 'prefer to register later' becomes available after 11pm ?
    Answers please from users with experience.
    Originally posted by Ogre De Flamme
    No - it does not become available after 11pm (I attempted after 11pm today)

    It is not possible to proceed past the registation page without entering a mobile phone number now

    I also have an A&L account and can still use that to transact on all accounts - I am unable to use Santander/Abbey internet banking

    You can logon - but you can't do much.

    Start the registration process - then decline its T&C. You'll then have read only access to your account.
    Originally posted by dzug1
    incorrect
    Hi, we’ve had to remove your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam
  • Emptystar
    • #4
    • 7th Jul 11, 9:51 PM
    • #4
    • 7th Jul 11, 9:51 PM
    You need to ring Santander Online banking technical help on 0845 600 4388 and ask them to remove that page. They're open from 7am to 11pm Monday-Saturday and 9-9 on Sunday I think? They can just remove the page, but you won't be able to set new first time payments up without the OTP. Instead you'll have to ring them or go in branch old fashioned style.
    • dzug1
    • By dzug1 8th Jul 11, 8:49 AM
    • 13,358 Posts
    • 6,115 Thanks
    dzug1
    • #5
    • 8th Jul 11, 8:49 AM
    • #5
    • 8th Jul 11, 8:49 AM
    Start the registration process - then decline its T&C. You'll then have read only access to your account.

    incorrect
    Originally posted by Dr_Cuckoo3
    Then it's changed very recently - it worked for me for quite a while. (You had to do it every time you logged on)

    As I've closed the account in the last couple of weeks I can't check what the current situation is
  • clareabella666
    • #6
    • 8th Jul 11, 9:30 PM
    • #6
    • 8th Jul 11, 9:30 PM
    I had the same problem, kept declining it and in the end they removed the option to decline As i have no mobile i had to use the OH'S in the end, they just sent a pin to his phone but as of yet i havn't had to use it.
    • td_007
    • By td_007 10th Jul 11, 7:06 PM
    • 1,149 Posts
    • 417 Thanks
    td_007
    • #7
    • 10th Jul 11, 7:06 PM
    • #7
    • 10th Jul 11, 7:06 PM
    Now there is the option to "upgrade" the online banking page which means setting up more security info - though must admit that it now looks more streamlined and professional than before. Does not mean that customer service is any better
    • pb3
    • By pb3 12th Jul 11, 5:33 PM
    • 144 Posts
    • 50 Thanks
    pb3
    • #8
    • 12th Jul 11, 5:33 PM
    • #8
    • 12th Jul 11, 5:33 PM
    I had the same problem, kept declining it and in the end they removed the option to decline As i have no mobile i had to use the OH'S in the end, they just sent a pin to his phone but as of yet i havn't had to use it.
    Originally posted by clareabella666
    This must be a pretty recent development. I have been happily clicking the "register later" button for ages, and it is still there. I logged on earlier today.

    I'll be one very unhappy bunny if they try to force me into it, especially since you need to accept a load of T&Cs as part of the registration. The cheek of it all!
    • Ogre De Flamme
    • By Ogre De Flamme 7th Aug 11, 11:21 AM
    • 81 Posts
    • 1 Thanks
    Ogre De Flamme
    • #9
    • 7th Aug 11, 11:21 AM
    • #9
    • 7th Aug 11, 11:21 AM
    Decided to take 25 pounds in compensation from Santander and move my account.
    Probably take too long to get the FOS to look at it.
    • reclusive46
    • By reclusive46 8th Aug 11, 12:10 AM
    • 2,666 Posts
    • 807 Thanks
    reclusive46
    You can receive text messages on your landline or doesn't this work with the Santander OTP? Also my grandad didn't have a mobile and as he had been such a good customer (Apparently) they gave him some small amount to buy a phone lol
  • valballard
    santander: registration of mobile phone for internet banking
    I complained to Santander when I found out that I would have to register a mobile phone in order to manage my current account successfully. I told them that the new rules could be interpreted as discriminating against people without a mobile, those who cannot afford to ring 0845 numbers and those unable to visit a branch. The reply I recieved was a one sentence letter with leaflet about how to complain.

    I do not fit into the categories outlined above but have decided to move my current account to another bank. I have been a customer for over 30 years (with giro bank and A and L before transfer to Santander). It is a nuisance to have to do it but I always vote with my feet.

    I mentioned my decision to transfer my current account when visiting a Nationwide branch I currently have my cash isa with and was told that they were getting a number of applications from disatisfied customers of Santander. I think I will transfer to First Direct.
    • bengal-stripe
    • By bengal-stripe 11th Aug 11, 12:42 PM
    • 3,043 Posts
    • 1,923 Thanks
    bengal-stripe
    I complained to Santander when I found out that I would have to register a mobile phone in order to manage my current account successfully.
    Originally posted by valballard

    I do find the Santander mobile phone text message system much more convenient than the card readers other banks ask you to use.
    After all, you only need it if you want to set-up a new transfer-payee, not for everyday banking.


    Are you sure that First Direct has not one or the other system in place? And if they don't use it at present,
    has no intention ever to introduce it?
    • notbritishgas
    • By notbritishgas 11th Aug 11, 4:23 PM
    • 1,955 Posts
    • 848 Thanks
    notbritishgas
    I have just received the message from Santander saying my A&L account will shortly be moved to Santander and that registering my mobile would be required to fully use my account.

    Reading the FAQ's and the info available I have no problem with doing that, especially as it is designed to protect my account from some unauthorised transactions.

    My OH has a Barclays account and to fully use that account requires a PinSentry (think thats what it is called). She has declined that so only has read only access. I think the Santander is a better system.

    Yorkshire BSociety use a similar system to Santander for high risk transactions, sending a robotic message to your home phone, similar I suppose to a text message.
    • colinsmithathome
    • By colinsmithathome 30th Oct 11, 1:56 PM
    • 20 Posts
    • 15 Thanks
    colinsmithathome
    Me Too
    Dear All,

    I've just transferred from A&L to Santander and have also discovered the requirement for a portable telephone in order to access all accounts.

    I will be moving from Santander, probably back to First Direct. It is a ridiculous over complication to what is already a secure process IMHO,

    regards,
    Colin
  • MKBS
    For my biz account I've been clicking through with the OTP "register later" option for as long as I can remember... until this morning when access to my account was denied until I rang Santander's freephone number to confirm I didn't want OTP.

    Of course, I vented, just a little. I was told I could get a cheap cellular telephone apparatus from a store such as Tesco (which I rarely visit). My reluctance is predicated on the poor reach of these new-fangled radio waves to my address; and little need for such a telephone: I don't get out much.

    Other banks issue their own card readers. Santander are no doubt correct that such readers are more likely to be misplaced, or unavailable when needed, than one's `phone, but PayPal manage to send PINs to landlines, which is a system requiring no additional equipment. No doubt they can send to a registered mobile number, too.

    In my own case, I've got all my foreseeable regular payments set up. For any new ones I'll either have to ring up Santander, or transfer the funds to my non-Santander current account first.
  • claire16c

    My OH has a Barclays account and to fully use that account requires a PinSentry (think thats what it is called). She has declined that so only has read only access. I think the Santander is a better system.
    Originally posted by notbritishgas
    I thought if you logged into barclays using the old 5 digit pin they gave you you could still access your account, or even set it up so that you could do that? I use the pinsentry thing so Ive obviously never tried it, but I thought I read on the website that you could do that.

    I dont know why you want to decline using it though if it means you can't do online banking?
  • saracornwall
    OH well I read all your posts and sigh - I don't have a bank account so we use my husbands and we can't get another account or make this one joint because my credit rating is too low, so this is what we are left with BUT BUT BUT we live in an area with no signal. Tonight we tried phoning the 0845 number, but they wouldn't pass us through security because I am in charge of the money and he had no idea who paid what so when I gave him the info verbally they refused it. My husband ended up driving 3 miles and phoning my landline with an OTP hopefully before the session expired only to find that they 'couldn't make a change due to technical issues please try again late'. SO I can't change it, but I really really would if I could. any other foot voters have my support.
    • dosh37
    • By dosh37 4th Feb 12, 9:39 AM
    • 107 Posts
    • 35 Thanks
    dosh37
    I've just hit this issue with my Santander (originally Abbey) business bank account.
    Like many others I declined the registration process for months because I am unable to receive a mobile signal.
    Now there seems to be no option. Why can't they use secure email to send a OTP instead?

    I don't have much faith in an organisation that can't even get the spelling correct on their registration page...

    Set Up One Time Passcode (OTP) service - Register


    Please enter your mobile phone number below leaving out the leading zero and any spaces. For example, if your UK mobile phone number is 07712123XXX:
    • You shoud enter 7717123XXX
    • You shoud NOT enter 07717 123 XXX
    Wen I was at skool, shoud was spelt wiv an 'l', innit.
    Last edited by dosh37; 04-02-2012 at 9:47 AM.
  • rb10
    Why can't they use secure email to send a OTP instead?
    Originally posted by dosh37
    Because email is by its very nature not secure.
  • adamc260
    I don't have much faith in an organisation that can't even get the spelling correct on their registration page...
    Originally posted by dosh37
    They're not the first and won't be the last.
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