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  • FIRST POST
    hezza86
    Npower or edf...
    • #1
    • 21st Jun 11, 4:31 PM
    Npower or edf... 21st Jun 11 at 4:31 PM
    Which of these 2 companies is the lesser of 2 evils.
    Im currently with scottish power and looking to move due to price hikes, iv been on comparison sites and cheapest is npower go-fix 6 tariff with edf fixed saver v2 following behind theres estimated £38 difference between the 2. however saving me over £150 a year compared to scottish power.
    i take it aswell that these prices that the comparison sites show includes the standing charge (something i dont fully understand)

    iv always been either scottish power or british gas and this is the first time im switching. (needing to try save some cash in current climate)

    and thought id seek the expertise of people on here.
Page 1
    • mad_rich
    • By mad_rich 21st Jun 11, 4:48 PM
    • 794 Posts
    • 369 Thanks
    mad_rich
    • #2
    • 21st Jun 11, 4:48 PM
    • #2
    • 21st Jun 11, 4:48 PM
    I have to say that customer service is something I rarely consider with an energy company.

    Mostly I just pay my money and keep quiet. In fact I don't think I've ever spoken to my current gas supplier on the phone, or by email. If your annual usage is correct and your direct debit is set up correctly, there's no need.

    In answer to your other question - yes, the comparison sites include the standing charge, if there is one.
    • backfoot
    • By backfoot 21st Jun 11, 5:05 PM
    • 2,673 Posts
    • 2,213 Thanks
    backfoot
    • #3
    • 21st Jun 11, 5:05 PM
    • #3
    • 21st Jun 11, 5:05 PM
    Based on my own experience I would award NPower 0/10 and EDF 2/10.

    The 2 relates to the manner in which EDF have subsequently tried to rectify the many problems with their OS7 product.

    In all the years since competition began, the only one I didn't have problems with were Atlantic.

    As the other respondent says,you shouldn't really have to anything,but the reality for me has been totally different.
    • undaunted
    • By undaunted 21st Jun 11, 5:36 PM
    • 1,858 Posts
    • 961 Thanks
    undaunted
    • #4
    • 21st Jun 11, 5:36 PM
    • #4
    • 21st Jun 11, 5:36 PM
    There is no worse customer service than Npower in the industry - even Ofgem have criticised them in the past.

    They are also the company that was found to have "gas scupted" customers, eventually being forced to return £70 million to avoid Consumer Focus taking them to court. Is that really the kind of company you'd want to deal with?
    • 2010
    • By 2010 21st Jun 11, 5:42 PM
    • 3,910 Posts
    • 3,163 Thanks
    2010
    • #5
    • 21st Jun 11, 5:42 PM
    • #5
    • 21st Jun 11, 5:42 PM
    Im currently with scottish power and looking to move due to price hikes
    Originally posted by hezza86
    Which tariff are you on with SP and why do you want an over priced fixed tariff?
  • hezza86
    • #6
    • 21st Jun 11, 5:48 PM
    • #6
    • 21st Jun 11, 5:48 PM
    im on Online Standard (No Standing Charge)
    and though it would be better to change to a fixed tarriff with the way prices are going.
    our usage (yearly) is approx electric - 3505kWh and gas - 7189kWh

    from the comparison sites edf does get the slightly better customer service scores.
    • 2010
    • By 2010 21st Jun 11, 5:58 PM
    • 3,910 Posts
    • 3,163 Thanks
    2010
    • #7
    • 21st Jun 11, 5:58 PM
    • #7
    • 21st Jun 11, 5:58 PM
    im on Online Standard (No Standing Charge)
    and though it would be better to change to a fixed tarriff with the way prices are going.
    our usage (yearly) is approx electric - 3505kWh and gas - 7189kWh

    from the comparison sites edf does get the slightly better customer service scores.
    Originally posted by hezza86
    Well I`m on OES12 and they have whacked that tariff up 38%.
    I put my yearly usage into energyhelpline and it came up with SP OES14 followed by their new Direct Oct 2012 tariff.

    All the fixed/capped tariffs come well down the list, so I`m going with one of the top two.
    This depends on which one they`ll let me switch to.

    So even after their rip-off price rise, SP is still the cheapest for me.
  • hezza86
    • #8
    • 21st Jun 11, 6:12 PM
    • #8
    • 21st Jun 11, 6:12 PM
    when i do comparisons of all SP are not even near the top of the list for me. it comes up go fix 6 as the best savings and thats with a search on all tarriffs.
    then its british gas websaver v12 and edf online saver v12 and a couple of e-on online tarrifs.

    scottish power arent even listed
    • george1939
    • By george1939 21st Jun 11, 8:00 PM
    • 132 Posts
    • 39 Thanks
    george1939
    • #9
    • 21st Jun 11, 8:00 PM
    • #9
    • 21st Jun 11, 8:00 PM
    Which of these 2 companies is the lesser of 2 evils.
    Im currently with scottish power and looking to move due to price hikes, iv been on comparison sites and cheapest is npower go-fix 6 tariff with edf fixed saver v2 following behind theres estimated £38 difference between the 2. however saving me over £150 a year compared to scottish power.
    i take it aswell that these prices that the comparison sites show includes the standing charge (something i dont fully understand)

    iv always been either scottish power or british gas and this is the first time im switching. (needing to try save some cash in current climate)

    and thought id seek the expertise of people on here.
    Originally posted by hezza86
    Remember after receiving 12 direct debits from [you] Npower give you [£105 cash back no catch] So on cost they lead Npower have always [so far answered the telephone in less than 1 to 2 minutes] with a cheerful friendly voices from 3 reprsentatives and one time an E mail sent to me whils't talking to one of them I read it whils't still talking to that person [ perhaps times are now changing] OVO and Atlantic I found friendly too when I was with them [changed due to costings]. and soon answered the phone, could it depend on the time of day?
  • Rickster1978
    You sure about that George. I read it as the £105 was discounted from your monthly DD.
    • george1939
    • By george1939 22nd Jun 11, 6:22 PM
    • 132 Posts
    • 39 Thanks
    george1939
    You sure about that George. I read it as the £105 was discounted from your monthly DD.
    Originally posted by Rickster1978
    Not so ring Npower Cheers Like Atlantic who give one twelth back into your bank account on month 13
    • 2010
    • By 2010 22nd Jun 11, 6:45 PM
    • 3,910 Posts
    • 3,163 Thanks
    2010
    I have a relative who`s on Npower D/F sign on line something and she gets her £105 back after 12 months.

    She gets bills every 6 months and on her second bill she gets a rebate of £105
  • luv_my_brass
    Which of these 2 companies is the lesser of 2 evils.
    Im currently with scottish power and looking to move due to price hikes, iv been on comparison sites and cheapest is npower go-fix 6 tariff with edf fixed saver v2 following behind theres estimated £38 difference between the 2. however saving me over £150 a year compared to scottish power.
    i take it aswell that these prices that the comparison sites show includes the standing charge (something i dont fully understand)

    iv always been either scottish power or british gas and this is the first time im switching. (needing to try save some cash in current climate)

    and thought id seek the expertise of people on here.
    Originally posted by hezza86
    Ditto to all that!
    I'm on no standing charge with SP who keep on putting up my DD due entirely to their prices hikes - my consumption remains pretty much the same year in year out.
    moneysavingexpert.com are offering £80 cash back for a dual fuel change with npower. Capped NSC works out at a saving on my current annual bill of around £250 per annum capped until Sept 2012.
    All sounds too good to be true, which is why I am here asking for your thoughts.
    I have been with SP for a few years now have not had any problems with them so have never had occasion to use their helpline. I do not want to be jumping out of the frying pan into the fire.
    Your thoughts please?
    if i had known then what i know now
    • george1939
    • By george1939 23rd Jun 11, 8:51 AM
    • 132 Posts
    • 39 Thanks
    george1939
    Ditto to all that!
    I'm on no standing charge with SP who keep on putting up my DD due entirely to their prices hikes - my consumption remains pretty much the same year in year out.
    moneysavingexpert.com are offering £80 cash back for a dual fuel change with npower. Capped NSC works out at a saving on my current annual bill of around £250 per annum capped until Sept 2012.
    All sounds too good to be true, which is why I am here asking for your thoughts.
    I have been with SP for a few years now have not had any problems with them so have never had occasion to use their helpline. I do not want to be jumping out of the frying pan into the fire.
    Your thoughts please?
    Originally posted by luv_my_brass
    Cash £80+ £105 =£185 cann't be bad my cash back was £34 with energylinx they have no cash back offer at present. All have spelt it out 'to you' 'for you' to see all cann't do anymore
    • victor2
    • By victor2 23rd Jun 11, 8:57 AM
    • 4,358 Posts
    • 2,903 Thanks
    victor2
    Npower and EDF were coming out the cheapest when I was looking at switching from E.On. Given the bad publicity Npower have recently had, I decided to try EDF. Early days yet, but no great problems so far. Must admit though, I'm not expecting EDF to match E.On's customer service in terms of quality, but you never know, I might be pleasantly surprised.
  • norapower
    Npower are the worst of a bad bunch, if you are on monthly DD after being with them for a year the £105 is divided between your next 12 monthly payments. So in actual fact you have to be with them for 2 years to collect the full £105 discount.
  • luv_my_brass
    Can anyone tell me what exactly the problems have been with NPower?
    if i had known then what i know now
    • george1939
    • By george1939 23rd Jun 11, 7:33 PM
    • 132 Posts
    • 39 Thanks
    george1939
    Npower are the worst of a bad bunch, if you are on monthly DD after being with them for a year the £105 is divided between your next 12 monthly payments. So in actual fact you have to be with them for 2 years to collect the full £105 discount.
    Originally posted by norapower
    Without the £105 which you do get. I was lucky in May I was just in time for Npower fix 5. A week later fix 6 would have meant an extra £85 per year so at that time May EDF would have been the best option with their fix Sept 2012. Even with npower fix 5. Fix 5 was still £29 per month dearer than ovo's last years price fix This year staying with OVO would have meant £16 per month dearer than Npower fix 5 more if you consider cash back of £34 going over to Npower + the £105 paid after 12 debits received. Impressed with Npowers telephone staff all different people on 3 occasions with no waiting on the phone and all pleasant and helpful as was Atlantic and OVO over the years
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