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Data controller for Lloyds TSB
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# 1
WLITC
Old 14-06-2011, 12:40 PM
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Default Data controller for Lloyds TSB

Okay, I'm trying to clean up my credit file post BR and I need some help with the address for the data controller for Lloyds TSB.

The account is related to a personal loan NOT a bank account. When I search http://www.ico.gov.uk/ESDWebPages/search.asp for Lloyds TSB it comes up with 27 different possible ones, most are clearly not relevant, but its not clear (to me at least) which one is the data controller for Lloyds TSB personal loans?

Experian have been trying to clean up things for me, but Lloyds have come back and said for me to contact them direct. Experian have told me to write to them at Lloyds TSB: CDR Data Quality Team, Queens Road Quadrant, 1-5, Queens Road, Brighton, BN1 3XJ. However, the clean up sticky on this forum states that you must contact the Data Controller and the address from Experian is different to any on the ICO website. Can someone tell me which address I should use?
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# 2
cookie.monster
Old 14-06-2011, 1:33 PM
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I would just send the same letter to both addresses
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# 3
WLITC
Old 14-06-2011, 2:00 PM
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Well I did consider that but then I thought that might confuse them. So if I was to send them to both, the question still is what address (based on finding one for the ICO site) do I use. The standard one for Lloyds TSB appears to be :-

25 GRESHAM STREET
LONDON
EC2V 7HN

But I'm unclear as to whether this applies to their personal loan accounts or whether this just relates to bank accounts?

BTW, how important is it to send the letters "Recorded Signed For"? I ask because its a bit of a pain to get to the Post Office at the moment, so I'd probably have to wait a couple of days to mail them.
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# 4
Ineedaname
Old 14-06-2011, 2:01 PM
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I agree with Cookie, no harm in sending to both addresses, at least one should be right and you would hope the wrong one would forward your letter to the right one anyway.

It's best to send Recorded as then you have proof of posting and can check it was received. If you need to escalate this to a complaint then you have all the proof you need.

Another couple of days won't hurt.
Wh!! ! j!!!!d, ! !!!d!d ! !!m!. !h! !!!!m m!m!!!! g!v! !!! !! m!...! !m !!!! ---------------------------------------------------- &q!!!;!!!!!!!! !!! !!d !!!w !!d ! !!!! m!!! m!v! w!!h !h! !!d! !!d !! !h!!!!!! !h!! !! !!!!!!.&q!!!; J!d!!h !!!!!!!
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# 5
dogga62
Old 14-06-2011, 9:48 PM
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Hi,
Hope this helps.
I had a current account overdraft, credit card and personal loan with Lloyds TSB included in my bankruptcy. I sent a letter in for each of them to the address you have quoted two weeks ago. I received a letter from the data controller yesterday saying that these were being dealt with now and should be updated within two weeks. He also sent back my original letters!
So you should be ok sending it to that address.
All the best.
Dave

Just to clarify, I used the 25 Gresham Street address for all 3.
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# 6
Doucam
Old 15-06-2011, 8:36 AM
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I sent mine to Gresham Street and they have been updated so it must be the right one!
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# 7
Ineedaname
Old 15-06-2011, 9:10 AM
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Gresham Street is Head Office so they should know where to send any post which they receive. I do remember sending complaints there in the past, but that was to several Directors to make sure I got a response. Think I eventually got a response from a chap in Cardiff!
Wh!! ! j!!!!d, ! !!!d!d ! !!m!. !h! !!!!m m!m!!!! g!v! !!! !! m!...! !m !!!! ---------------------------------------------------- &q!!!;!!!!!!!! !!! !!d !!!w !!d ! !!!! m!!! m!v! w!!h !h! !!d! !!d !! !h!!!!!! !h!! !! !!!!!!.&q!!!; J!d!!h !!!!!!!
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# 8
dojoman
Old 15-06-2011, 9:58 AM
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Yep, Gresham street is the one to send it to.
B&SC No. 298
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and WISE too late!
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# 9
WLITC
Old 15-06-2011, 10:00 PM
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Thanks for all the replies guys, I think I'll just send it to the address above then.
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# 10
neverletitgetyoudown
Old 16-06-2011, 8:44 AM
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still wait for lloyds to update my record!! from feb
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# 11
WLITC
Old 23-06-2011, 9:46 PM
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Quote:
Originally Posted by neverletitgetyoudown View Post
still wait for lloyds to update my record!! from feb
Did you send them the template letter to the Gresham Street address above? I posted my letter exactly a week ago (16th) and I've checked my credit file today and they have corrected already (marked as settled, zero balance, default marked as BR date). Can't believe they sorted it so quickly. I'm so excited as it now means that the only outstanding one to get sorted is my MBNA account.
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# 12
dippe2001
Old 25-06-2012, 10:01 AM
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I need help with this Cdr Data Quality people, I have an account with lloyds Tsb (current).

I have no credit facility with lloyds but Cdr data quality team has put a marker on my account with lloyds. I am unable to get any credit facility with them eg overdraft etc. I have been in to the bank countless times and they don't seem to have a clue what is goin on. Help pls
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# 13
Dr_Cuckoo3
Old 25-06-2012, 5:52 PM
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Quote:
Originally Posted by dippe2001 View Post
I need help with this Cdr Data Quality people, I have an account with lloyds Tsb (current).

I have no credit facility with lloyds but Cdr data quality team has put a marker on my account with lloyds. I am unable to get any credit facility with them eg overdraft etc. I have been in to the bank countless times and they don't seem to have a clue what is goin on. Help pls
see these threads for information about the marker

http://forums.moneysavingexpert.com/...&highlight=cpd
http://forums.moneysavingexpert.com/...&highlight=cpd
H!, w!’v! h!d !! !!m!v! y!!! !!g!!!!!!. !! y!!’!! !!! !!!! why p!!!!! !!!d !h! !!!!m !!!!! !! !m!!! !h! !!!!m !!!m !! y!!’!! !!!!! !!!!!! - M!! !!!!m!!!m
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# 14
dippe2001
Old 27-06-2012, 5:40 PM
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thanks for the reply..........but still confused tho . The marker is from CDR not CDP .

Will that affect me getting credit from somewhere else ?

This has been happening for a year now and still not been resolved ( wrote to CDR NO REPLY )
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# 15
Dr_Cuckoo3
Old 03-07-2012, 12:28 AM
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CPD = Credit Policy Decline

CPD only affects Lloyds TSB accounts
H!, w!’v! h!d !! !!m!v! y!!! !!g!!!!!!. !! y!!’!! !!! !!!! why p!!!!! !!!d !h! !!!!m !!!!! !! !m!!! !h! !!!!m !!!m !! y!!’!! !!!!! !!!!!! - M!! !!!!m!!!m
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# 16
LostInAccounts
Old 11-07-2012, 11:07 AM
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Quote:
Originally Posted by WLITC View Post
Did you send them the template letter to the Gresham Street address above? I posted my letter exactly a week ago (16th) and I've checked my credit file today and they have corrected already (marked as settled, zero balance, default marked as BR date). Can't believe they sorted it so quickly. I'm so excited as it now means that the only outstanding one to get sorted is my MBNA account.
I'm having a similar problem at the moment and would love to know what template letter it was you sent that got such a fast response. I'm tearing my hair out at the minute!!
Thanks.
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# 17
fermi
Old 11-07-2012, 11:17 AM
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Presumably the one from the main sticky?

http://forums.moneysavingexpert.com/...d.php?t=677875
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# 18
LostInAccounts
Old 11-07-2012, 12:22 PM
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Hi Fermi,
Was this response for me? Where in this link can the template be found? I've lloked but just cant see it.
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# 19
fermi
Old 11-07-2012, 12:28 PM
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It's in post # 2 of the thread.

http://forums.moneysavingexpert.com/...41&postcount=2
I'm a Board Guide on the Debt-Free Wannabe, Bankruptcy, Credit Cards, Loans, and Benefits boards. I'm a volunteer to help the boards run smoothly, and I can move and merge threads there. Any views are mine and not the official line of moneysavingexpert.com. Board guides are not moderators. If you spot an inappropriate or illegal post then please report it to forumteam@moneysavingexpert.com | > New to Forum? Click for Guide <

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