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    Problem with Royal Mail Airsure
    • #1
    • 13th Jun 11, 9:50 PM
    Problem with Royal Mail Airsure 13th Jun 11 at 9:50 PM
    I sold an item on eBay to someone in the USA.

    Posted the item on 2nd June 2011. Every time I checked the track and trace it just said that the item had been received and they were processing it abroad. I gave it the benefit of doubt, thought I'd leave it 6 working days (the number quoted for Airsure parcels to arrive to USA destination)

    I called customer service today as my customer has still not received the parcel. The guy on the other end of the phone, totally laid-back said "it's at the national returns centre" - as if I'm supposed to know what that means?! I probed him for more info and learnt that the parcel has not even left the country and that he could not tell me why this had happened. Only that I need to fill out a P58 form and send it to them and they will have the parcel back to me in 2 weeks.

    Apart from the fact that this guy was not even apologetic in anyway, it totally annoys me that had I not called them, I wouldn't have even known!

    So I get home from and source the P58 form and find that the form states I need to give a delivery due to USA 25 days before I can submit the form - this is ridiculous, considering I know that the parcel is just sat there!

    Of course I've sent a long e-mail to RM customer services but if anyone has dealt with this kind of thing and has any suggestions/tips - I'm all ears!

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